I've been to this Starbucks in the mornings before work.. They are always busy, No drive thru at this one, so I always have to plan ahead If I'm stoping here.. Went today wasn't too busy.. Coffee always Good!! Had a nice quiet relaxing afternoon reading and drinking Coffee.. read more

I LOVE Starbucks but this one is always soooo packed. It's hard to find a place to sit. But the staff does a pretty good job at making the line go as fast as possible. read more

Terrible experience. I ordered a Frappuccino and it was the wrong order. I kindly let them know and they made me the right one. Halfway through drinking it I realized there's a napkin in my drink!!!! Wtf? This is seriously unacceptable. Whoever made this should be fired and you can bet I'll take this up with the branch and company! read more

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While I was standing in the slow moving line, the couple that came in and in line behind me said "the Starbucks is larger than the parking lot!" This is a huge store and there is no parking. If you come during peak lunchtime, you will not find a space nearby due to the dense number of restaurants. The young hipster baristas are a little direct and sassy. read more

Solid Starbucks location! They make the drinks right, and the lines move pretty quickly. However, it will take a little while to get your drink/food during the morning rush since this location gets pretty packed. Luckily, this location is spacious, and there is plenty of space to wait for your drink. There are a good amount of tables/chairs to sit at or work at. Parking is easy to find since there are plenty of spots in the lot. read more

Love this Starbucks.. All the employees are cheerful even when I drive thru at any hour of the day.. Love to go at 5 am and still get the great service as when I am there and there is a long line both in the drive thru and walk in.. Always clean and fun. read more

This is my favorite Starbucks. The little Filipino girl with glasses (I think her name is Bertha?) makes my drink perfect every time, and she is very patient with all my modifications. Plus this Starbucks is open late. I wish the drinks came out faster but other than that I really like this one. read more

Yep. It's a Starbucks! If you're heading south on 114, this Starbucks is a bit hard to reach. If you want to get back on 114 south, it is a pain in the ass. Otherwise, you're golden. read more

Usually when I come here, I'm in & out, I don't linger and I definitely don't review. BUT the other day, I had the nicest employee helping me, Jin. She was super sweet and smiley. She didn't even mind when I asked to have my transactions processed separately (this will be the year I get a gold card!). Baristas & cashiers seems to frazzled very easily but she was quick and on point. It just made my day seem to flow seamlessly, if that makes any sense at all... What should have been a semi-stressful day, was much more simple. She even insisted on giving me my receipt to do a survey for a free drink, free drinks are worth the trouble of a survey! read more

The staff is always friendly and apparently so are the customers! The person behind me bought my drink for me! This is a great place to come chill and relax for a bit. It's one of my favorite spots. read more

Starbucks - Coffee & Tea Near Me - Irving, Texas

It's been a few months since I have reviewed this Starbucks. They seem to be much better about having all the tables and trash cleaned up. Also all the employees are very attentive and super helpful. They always greet you and do not make you feel rushed. read more

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I love this location. There isn't a drive thru which is kind of a bummer, but the staff is consistent. They know most of their regulars names, which gives them a big A++ from me. I love that they are chatty with the customers and prompt about everything they serve up. I can get in and out of there in about 7 minutes even is the line is snaked around that's just how great this place is. The establishment is fairly clean as well :) read more

Good Starbucks location, the staff is friendly and great. They are always quick with my orders. I really love the online option because this location will have the order ready when I get there from my house. They are also great with the random mixes which my husband likes to order.... This trip he tried a frappula which is basically a white chocolate mocha with raspberry sauce he loved it. I am a simple order, I stick to the green tea Frapuccino because they are simply the best! They lose one star because parking can be difficult during high traffic time and they don't have a drive though read more

Starbucks - Frappula - Coffee & Tea Near Me - Irving, Texas

I have always found the staff very happy and courteous, well informed. I love spending my time here.

I'm giving 3 stars. The reason I give this many is because the inside of the store is clean. But their trash can outside was overflowing and trash was on the ground outside. But the reason why I'm reviewing and why so little stars isssss.......(below is a copy/paste of what I just sent Starbucks). I just hate complaining. I really do. This is the 3rd email I have sent to your company in 1 week. I swore I wouldn't go to a particular store again so I didn't. I went to another store which (1st world problem) has no drive-thru so I have to park and go in. I know, tragic. Anyhow, the drink I wanted was a quad grande caramel frappuccino and I asked to have it in 2 grande cups since the last time I went to this particular location I was told that I could not get all of my drink in a Trenta cup. The girl on my last visit gave me my drink in 2 grande cups. Soooo, I thought I would ask for my drink to be in 2 grade cups. There were 3 people at the register when I was trying to order. The main girl said, "we can't give it to you in 2 grande cups". I asked "since when?" She tells me that "technically we have never been able to do that". So I tell her, "well, since my drink is nearly $9 I would like to have all of my drink." She tells me, "you are only paying for what can fit into your grande cup." So, now I am frustrated. Clearly, we have a bit of a communication breakdown. I failed to mention that I've had my drink in Venti and Trenta cups. She failed to offer a solution. I have worked in customer service for years and have had many classes in regards to customer service, actively asking questions and problem solving. It's clear that she, nor the other 2 people at the register with her, have been trained in this field. I let them know that I would not ever come back to this location again. I pay almost $9 for 1 drink. That's a lot for a drink that lasts me about 15 minutes. I understand that this is my problem. I left (the 2nd store I have sworn off in Irving, TX) and went to the other Starbucks in Irving. I placed my order and asked to have all of my drink. To which they said, "of course". I pull up to the window and ask the girl if I could pick her brain. I tell her with the drink I got and the place I had gone to had told me no to 2 grande cups. She informed me that was true. They technically were not supposed to give you 2 grande cups but that there is a specific button on the register to order a grande "In a Venti cup". So, I am now enlightened. I now know that there is a button that can be pushed to give me all of my drink that I ordered and it is allowed. Am I allowed to get all of my drink? The girl at the walk-in location made me feel like I'm not allowed to have all of my drink that I feel like I'm paying for. Had she just offered a solution instead of telling me I only get what fits in a grande cup, I would have be completely satisfied. I feel like some of your locations are lacking in personality and customer service skills. I went to a location this morning (in Cedar Hill, TX) and everyone there was personable and I got my drink within 2 minutes of arriving at the window even with 4 shots of espresso added. I appreciate your company. I appreciate the quality of your products. I really do. And if you raise your prices today AND again next week, I'll STILL be a loyal customer. I'm a gold star member and I spend a lot of money on the things I love. I'm not looking for freebies and hand-outs. I promise I'm not. I received a $5 credit this last week and I appreciate the gesture but my purpose here is to make these locations better. I also want to know the exact way I should be ordering my drink. :-) 5904 N. MacArthur 160 Irving, TX 750393806 read more

Starbucks Las Colinas has the most Amazing staff to back their perfect selection of coffees. I once forgot my new handbag in their patio seating area. Two weeks later I called them and arranged for a hassle free pickup! read more

Worst experience ever went November 4th, The new manager was super rude!! Will not be coming back!

I usually don't frequent Starbucks often unless I need a place to work other than my house. I am not a coffee drinker so I usually get tea. I tried the cold green tea as it was a hot summer day. I was in after 5pm so it was not a bad crowd, but it was a bit dirty and definitely had not been attended to in some hours. I didn't have to wait long so I was able to get right to work. read more

I walked in at 11:15 and did not leave until 11:45 with a to-go order. They have no method of making drinks in regards to who orders before who. I watched the baristas pick up my empty Carmel Macchiato a number of times, read the label and proceed to put it back down because they obviously didn't feel like making it. My food was cold by the time I left. One of the worst run Starbucks I've been to. Not only that, the iced Carmel macchiato was the worst one I've ever had. read more

Slow on Sunday morning . Fantastic drink. Place has nice outdoor seating but the birds bother you while you're trying to enjoy your beverage I would recommend a drive-through we need a drive-through read more

Starbucks - Loving it - Coffee & Tea Near Me - Irving, Texas

They've lost my mobile order more than once. My wait time has been 20+ minutes on many occasions, never less than 8 minutes. While the baristas try their best, this location is not organized or managed effectively. Also no drive through. I've been served much quicker inside nearby grocery stores (Kroger and Target a bit further on MacArthur; Tom Thumb on O'Connor) with no mobile order feature than at this proper Starbucks location. read more

Yesterday I placed an order for a Frappuccino and it came out great! Today at the exact same time 3:15 I place the same order and it came out straight liquid. I would say barely blended and barely cold. You never know what quality you're going to get. read more

Ugh so packed and NO DRIVE THRU! But the staff were great, and the orders came as quick as humanly possible.

Do not go to this Starbucks unless you have ALL day. Waited almost 20 minutes, totally disorganized. Seems like they have no process to keep things moving! read more

Very busy in the mornings and one of the staff members at the counter has been so rude on numerous occasions! I won't be coming back. I can spend my money elsewhere... read more

This is the starbucks that made me stop going to starbucks. Im certain the baristas here have never drank coffee before. The coffee is watered down and they seem to think a cold brew with milk should consist of 99% milk. In general, a coffee shouldn't be whiter than my Swedish buttocks. Maybe I should write the training manual. read more

I walked into the unlocked door and was refused service because they only use the drive though 30 min before they close. I told them that I was walking and they told me to walk through the drive through instead of just taking my order inside at the door. Worst costumer service I have had at a Starbucks. read more

Oh my God are they ever so busy in the mornings....hopefully you don't have to be anywhere quickly!! Tons of staff but still not enough. Much of this could be relieved if there were another Starbucks near O'Conner and 114. I have waited here upwards of 45 minutes in the morning. Just consider yourself warned... don't be in a hurry. read more

Ok so this location must be for mainly mobile orders! I got here at 7:03 my order was ready at 7:20, WTF seriously all I had was a tall mocha, moves fast for mobile, slow for coming in..I won't make this mistake again for something so mediocre! read more

Holy wait batman! This place was insanely busy! The line was almost to the door. The cashiers and baristas were working as fast as they possibly could, but the wait time was still 10 minutes. My cappuccino was hot and yummy, so all was forgiven when it came out. Just know this location is extremely popular and you will have to wait at peek hours! read more

This Starbucks locations is out of control. Very unorganized setup and it always seems to be very crowded. The store is laid out in a way that causes everyone to group up in a small area in front of the restrooms. There are usually about 10 people standing around waiting on their order there and the staff doesn't call out orders loud enough to hear unless you are standing right in front of them. It's just a huge hassle to get coffee here. You are better off just going to a different store. read more

This location is one of the busiest ones so prepare yourselves and bring work emails to tend to or WSJ to catch up on. On another note, thank goodness for online ordering, right? Not in this case! I've been coming to this location for several months now, and not once do I ever get a "good morning", let alone a greeting at all. Aside from the atrocious beginning encounters, you will also often catch an attitudes with the baristas. I made an online order that included a Spinach Savory. I arrive, got my drinks, but was missing the savory. Rather than telling me they ran out, they had me waiting a good 5-10 minutes. I was eventually rudely told I could get in the long line for a refund if I didn't want anything they had available. In this case, don't bother asking what's available because you will then receive an inconvenient eye roll along with a list of a million sandwiches blurted at a million miles an hour. I opted to get an egg white sandwich to avoid having to get in line for a refund for an item they should have plenty in stock of. Not only was my sandwich half cold, the barista remains unapologetic for the inconvenience. Perhaps, she was just having a bad day. We all have them, right? After my visit this morning, it is no longer coincidental that baristas at this Starbucks are having a bad day. I placed another online order. I arrive and the drinks are ready, but again, I'm missing a sandwich (I'm a foodie, I need my food). I asked the barista about it. She asked the queen of all attitudes if she received my order, and of course she didn't. Again, coincidence? Afraid not. Every online order before AND after me was correct. Another 5 minutes, and I finally get my sandwich. And yes, you guessed it, no "thank you" and definitely no apology. Come here if you consistently want inconsistent service/orders. read more

I love Starbucks, but this location is in need of work. I've been coming here almost every morning for about a week. The coffee was good but very warm...room temperature warm. I shouldn't be able to chug my coffee -_-. Aside from the warm coffee, I think some of the employees need to have a smile. I understand that it's 6am, but try to at least act as if you're happy to be a work. Any emotion would actually work. Overall, my past 3 visits have been really sub par. read more

Absolutely the worst one I have ever been in. Trash was overflowing at every trash can, inside and out. Bathrooms were disgusting. Staff was not friendly at all. If I could do less stars I would. Not a great experience at all. Will not go back to this one. read more

One of the worst Starbucks I've been in. People are rude and the place is dirty. Bathrooms are gross and not stocked.

Pretty dissapointing service for a Starbucks. 4 ppl working when I came in at 6:30 pm on a Friday. The place was fairly quiet & no one acknowledged me. 2 of the associates continued to move baskets around the store & sweep while I waited to order. After a few minutes one guy said he would be right with me as he headed to the back employee only area. 5 minutes later he returned & helped me but for the other 3 associates working the "stuff" they had to do was more important than helping the waiting customer. Overall slow unfriendly service. No smiles or conversation. Not the feeling I am used to from a Starbucks. read more

We use to go there in summer, I like to sit outside, really nice view. awesome place.

Another location whose broadband service cannot keep up with their amount of business. If you're looking for a dependable WiFi location, this is not the place. I wish Starbucks would be proactive at each locations needs. If a location is just a tad busy, their WiFi can't keep up. It's very frustrating and makes me look at their competitors in the future. read more

Always busy during work hours no matter what time you go but they are quick. Im trying the London Fog latte for the first time which is on the secret menu. Earl Grey Tea, 2%, vanilla and caramel. Not bad! I added ice because its too hot in TX. I still like the green tea latte better. read more

Closest SBUX to my hotel and office when I am in Dallas. Line can queue to the door in the morning rush, especially if someone orders a traveller. Baristas seem to be too busy to pay attention to detail when making drinks, so keep an eye on them. read more