I frequent this Starbucks because I find it convenient to stop by when I take my dog to the groomer or run errands near the Shepard/Westheimer corridor. It has a small parking lot but is relatively easy to get in and out of. I've found the employees to be very friendly and considerate at this location. It can be busy at times and they do a good job of letting customers know they are valued. I've haven't spent much time inside (I usually do mobile orders ahead of time and haven't had any issues with pickup) but it appears to be clean and well taken care of. I enjoy their hot chai latte and the egg white breakfast wrap on occasion. They're nice little pick me ups when I want something familiar and don't want to think about where to go or I'm in a hurry. read more

I have visited this Starbucks location many times over the years, but I don't support Starbucks as much as I did in the past. Some locations have been so hit or miss, in my opinion. But this location tends to get it right regardless of what my order is. I really enjoyed my Strawberry Açai Lemonade Refresher last time I stopped here. Service tends to be really good. 5/5 read more

Obtained the Java chip Frappuccino with an affrogotto shot. Beverage was prepared quickly and was highly enjoyable. The Associate was friendly and accommodating. The ambiance was pleasant even though renovations were occurring onsite. read more

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I finally gave in and went to Starbucks because my daughter wanted their strawberry açaí lemonade drink. I had the iced caramel macchiato and it was pretty good. If I had never returned, I probably would have rated the place a 4. But, I did go back, and my drink was vile. I ordered the same item I had before. What I received was room temperature milk with a little coffee and two ice cubes. I took the drink and hoped it was better than it looked. It wasn't. I threw it in the trash and haven't been back since. Parking at this location is difficult because the layout is poor. This creates dangerous congestion on Woodhead. read more

Starbucks - Iced Machiatto -made from room temperature milk with a little coffee. No caramel. No vanilla. Pretty gross. - Coffee & Tea Near Me - Houston, Texas

I come to this Starbucks often, as I work down the street. Yesterday, my coffee was missing a large chunk of it which I hadn't even gotten to taste it. I went back this morning, because I didn't have time yesterday, & showed them the photos of my coffee. The cashier said "oh... yeah, that's when you ask for extra room." I informed her I did not ask for extra room, I don't know why anyone would on a $6 coffee. She was very friendly about it then said "$5.68" I asked her to grab either a manager or lead, because I'd either like a complementary size upgrade or complementary coffee. She said "sure" then grabbed someone to comp it, she said she didn't know how. She grabbed a Hispanic or middle eastern girl, with long hair & a bandanna. She either didn't have a name tag, or I couldn't see it. The girl comped the coffee with a smile, then turned away. THIS is where my review goes to one star. Almost immediately after she turned away I witnessed her start talking smack about me, as if I couldn't see her, to another employee by the drive thru. He could see me looking & quickly said "she's can hear you," so she then walked to where the pastries were. I went to high school & I'm fully aware of what passive shit talking looks. I asked for the GM's number, however I think this review will serve a better purpose instead. I frequent this location, considering I work 2mins away. I would rather drive to the Shepard location by Trader Joe's, than come back here. There's only maybe 3 employees that make it worthwhile. I see why they have 3 stars & customer service issues dating back 3yrs! read more

Starbucks - Where's the rest? - Coffee & Tea Near Me - Houston, Texas

Came here before we left Houston and i was definitely in need of coffee!!! Being that I wasn't familiar with the area I just wanted coffee from somewhere I'm familiar with. I did mobile order because my drink is one of those that aren't easy to verbally describe Anyways the starbucks is also a drive thru and has plenty of parking in the lot and a nice outside seating area. The inside is big too and the staff were really nice and welcoming. They got my order perfectly and it tasted better than I've had it in other Starbucks back home! Definitely would come to this one again. read more

Starbucks - Inside - Coffee & Tea Near Me - Houston, Texas

I am Matthew. I go to this Starbucks many evenings out of the week for an Americano and the team is so friendly and wonderful. I feel like a part of the Starbucks family even though I am not actually employed by Starbucks. Yesterday, Kel even gifted me a free Americano ! The whole team is awesome. read more

this is the only one I go to and let me tell you the people that work here are amazing they make my morning every morning the way they remember me and make me feel important just love them all read more

I come to this location DAILY with my wife and dog and the staff is usually amazing. Today Caroline the new manager was SO snarky; refusing to put sleeves on our piping hot coffees and holding our drinks hostage because we asked her to add the sleeves. She told other staff "do not engage with them" after we requested custody of our drinks. Horrible experience from a rude manager. Starbucks: I know you need managers so badly that you'll pay for their college while they work for you. But you can do better than Caroline. read more

Starbucks - The rudest Starbuck's manager ever, Caroline. - Coffee & Tea Near Me - Houston, Texas

Workers are RUDE! Didn't say a word to me and simply handed me my drink. Plus they rarely have any food at this location.

Difficult rating. GOOD STUFF - drive through barrista, very helpful and a great smile . The "blueberry" muffunf was anything but. Total blueberries 3 I think. Picture below tells it all read more

Starbucks - "Blubeerr: muffin....? - Coffee & Tea Near Me - Houston, Texas

1 star for the free large water, 1 star for the drive thru; the latter of which was the only reason I stopped here instead of one of the several local (read: better) coffee shops nearby. The baristas were friendly enough but if I'm paying $6 for a drink it shouldn't already be melted/separating as it's being handed to me. I know it's a classically hot Houston summer but that's unacceptable. Customers shouldn't be allowed to add drinks at the drive thru window if it affects the other beverages in line. It does not disrupt "the third place" to have them drive around. Drink was bleh. Still tipped. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

The staff here are consistently WAY too loud. Super annoying to try to do anything resembling work or studying at this location imho. I've worked many a service job, including Starbucks. There is nothing at all wrong with having conversations with coworkers as you work or wait for customers to come in, but you definitely have to be cognizant of the topics of conversation AND the noise levels coming from behind the counter - seems like every time I sit in this location, there is an abundance of loud cackling laughter, overly elevated voices even when discussing work concerns, employees on break in the seating areas having loud convos with their friends that have come in to visit, etc. It's a lot. Curiously, they don't yell your name all that loudly when your drink is FINALLY ready (they're slow at making drinks too. Can't imagine why...) I don't have a major issue with this location, I still go there fairly often as it is close to me, but it's not one that is comfortable to hang around for longer than 10-15min. Which tbh may be by design read more

This was a cool spot. I visited at 2 on a Tuesday for a business meeting. Parking was about full but I was able to find a spot. Service was good and quick there were not a lot of people. You are able to bring a pet which was cool. No I did not have one but others did. The atmosphere was cool and quite able to have a good conversation and not have to broadcast it to everyone in the building. Overall I recommend and would visit again read more

Workers were unattentive , weren't friendly except for the cashier . Coffee was poorly made and oatmeal was watery . No utensils

Today I went to this location to order several drinks for my coworkers and I. After putting in the order with the patient person behind the register I waited. When my name was called I go up to see my drinks aren't correct. The drinks were mixed up. I let the barista know and the person that took my order quickly came over to find out what was wrong and personally remade the drinks very quickly. This was a great example of how to handle a bad situation and have the customer leave happy. Great job. read more

Every time I go to this Starbucks- I'm impressed with the great customer service. I've been served several times by Cassie who is always so cheerful and accommodating. She has actually remembered my order. It's all about the team!!!! The drive thru is, by far, the fastest in town and they always get the order right!!! 5-star service for a big corporation like Starbucks says that they are getting it right!!! read more

Good Morning Happy Monday America, my morning was going amazing, and when I thought it could not get any better, ( OMG ) I happened to stop at The Starbucks, on Richmond and Woodhead, and Diana, Jordan, Shalaua, and Hailey completed my Morning with The most beautifull smile's, and outstanding spirits , and all of our drink's were made with extra Love, thanks so much for completing our morning with the cherry on the cake !!! Sincerely, Addam, and the Corner ( Heights ) !!! read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

This Starbucks is great. Perfect location with a good amount of parking for stores in the area. The staff is always friendly, drinks come out quickly, and the store is clean. I am a student and I love to study here because it is generally quiet and never too busy. Occasionally, the bathrooms can get a little gross. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

Great customer service here. Cassie is A one! She loves her job and I can tell. Just a very great Starbucks here.

I'll post this here since nothing was done about this crazy Karen. Come here if you want to deal with someone like that. Unfortunately long lines form at the Starbucks drive thru. This Karen named faith couldn't be patient and wait for the line to move so she decided to back up into my car. Not only that she got out of her vehicle began to scream, flip me off, kick my car, cuss me out and hit the hood of my car! All this because she was "late for work" your poor time management and incompetence is no one's problem but your own crazy lady. She ended up dumping her car there and left once I called the cops for obvious reasons. The people at Starbucks did nothing and didn't tow her. read more

Terrible customer service - both times I've tried to use my free drink before my stars expire they say okay and then charge me anyway. At that point I'm already through the drive thru and it's too late and time consuming to go back. The drinks are frequently wrong but it's the closest location to me. I've tried calling regarding the free drink issues and no one picks up. read more

I really like the location and they have a nice outdoor patio so it could potentially even be a very social setting but it's just missing something that I can't figure out...not just the half & half. Maybe it was the evening I was there but it was kind of an introvert paradise so it's a great place to study but not that social of a setting yet. Maybe it's because it's new and few people know it's there. I have a good feeling about this location though. read more

The blonde haired woman at the window(maybe her name was Caroline?) was extremely rude and unprofessional. Terrible customer service which is a shame because I like to go to this location. If this is who you all are hiring as a manager then I won't take my business here anymore. Honestly disgusting behavior. She was at the drive thru window at about 4:50 pm. read more

This Starbucks location sucks. I've been here twice and both times my drink was not good at all. The last time I've been here I ordered a green tea lemonade infusion with pineapple and it tasted like water. Today I went and got a green tea latte. I saw the girl making my drink and she poured milk to the rim of my venti cup. It tasted like milk only!! I was so disappointed and was craving something refreshing that I went to the store just to buy matcha to fix my drink. I don't know why I even bothered giving this Starbucks a second chance. Never coming back again. read more

Starbucks - Sad that I have to go and fix my own drink - Coffee & Tea Near Me - Houston, Texas

This location has a drive through which is convenient. The lobby area is nicely designed and spaced out if you prefer. They offer several tables with access to outlets if needed. The staff here are wonderful, inviting and smiley. I think I might make this my new Starbucks for homework and hangout. Good location. read more

This location is pretty far from where I live BUT the employees are always super friendly and the drinks are on point. The store is pretty clean also unless the lunch rush just happened . If you're not sure what you want just talk with them and they'll help you figure it out . read more

Bright, shiny and new! I love this location! I often frequented the location down the road, the Starbucks on Shepard, but I'll be taking my business to this spot from now on. Along with having all the bells and whistles of a state-of-the-art Starbucks (a nice large screen to double check you order if you're going through the drive-through), it's large--in terms of parking, indoor, and outdoor seating. It's drive-thru is also one of the easiest to get in and out of. This seems minor but not on a busy M-F morning when you're rushing to the office. Can't wait for my next latte at this Starbucks. read more

Always a great experience here. This location isn't close to my apartment, but I frequent this location when I'm in the area to go to HEB or Trader's Joe's. read more

I love this location...even though i am not a big fan of their coffee, I come here everyday to study. people that work here are very nice and efficient. The place has a good vibe to study, work, read or just meet with someone. the reason i am not giving this starbucks a 5 stars is: Chairs sound horrible when moved...and there is no suggestion box to let the owner know about the issue so it can be solved. read more

Poor customer service! Very disappointed! Not prompt at all when you are inside the store versus driving through. Rude stuff members as well! I have a coffee I like from them but their attitude just didn't made my morning better ! read more

I'm so happy that Starbucks opened up a new location on the corner of Woodhead and Richmond Avenue. The baristas were very friendly and my coffee was just perfect! The decor inside is very attractive and being a new store, the shelves were fully stocked. They have about 8 to 10 tables outside on the patio and ample parking. There is also a drive-thru. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

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I am not an unreasonable person and usually don't complain. But the barista working the bar's service was so terrible, I had to say something. I just went to this location and had the worst service I have ever experienced. The barista was not only extremely rude, he made my drink that I was trying for the first time wrong - twice. The first time the woman at the counter had rang it up incorrectly. Understandable, mistakes happen. Definitely just asked to have it remade correctly. But the second time this barista making drinks at the counter was incredibly rude, slammed the drink down on the counter and this barista still didn't add mocha the second time he made it. Not only that, but he made us wait until he made everyone else's drinks in line so we had to sit there for 20 minutes to remake my drink incorrectly. He definitely punished me for complaining about getting the incorrect drink the first time and still made it wrong the second time. Super passive-aggressive and just a bully. The poor person working the counter gave us a refund on my drink but all I wanted was for him to make it correctly. read more

I will have to give this location a 3 star because I do think they make good coffee it is just how long they take that turned me off. Very long wait. I usually go to the Louisiana St. but my coworker accidentally order at this one. Coffee is definitely yummy wait time not so much. read more

It's really awesome having this new Starbucks in our neighborhood. I've gone in a few times to do work and have always been able to find a seat with an outlet (they have WiFi too!). It seems to stay busy with people who are in for work or meetings. The music was a little bit too loud for me, but I brought headphones and was fine. Im a big fan of their teas. They brew them hot and strong. Both the Earl Gray and the Jade Citrus Mint are two of my favorites. Service has always been quick inside, but I've seen long lines of cars waiting at the drive through. read more

Very rude staff including the manager. We all were wearing mask and we were rudely asked to put them on because we uncovered to unlock our smartphones to use the Starbucks app to pay! This store needs to be educated and use common sense rather then arguing with a paying customers! read more

This morning, before i left for work, i placed an online order. I walked in to this Starbucks and went to the pickup counter. At 650am, there was only one other person waiting on a drink. Even after the young lady gave the waiting customer his drink she turned the other way and did not acknowledge my presence. For about 5 minutes employees kept walking back and forth behind the counter, and would NOT even acknowledge me. I finally had to grab their attention to get my order, which was already ready. My stomach turns in knots as I think about how disregarded i felt. i just move to Houston two months ago - and i've consistently seen this kind of behavior in the Upper Kirby Neighborhood. This is very unfortunate and very sad. read more

Here is the cleanest Starbucks I have ever seen in Houston.I visited here on July 4th 2019.It's the 243rd Birthday of the United States.I saw many parking spots.Here is very big! The WIFI connection is fast. Everything is Okay! Thank you! read more

7 workers. Inside decently empty. Doesn't stop them from being extremely slow and disorganized however.

Closest location to me and I hate it! They are SO slow and the orders are always wrong. You can't be slow AND get the orders wrong. I'm always waging an internal bet about whether my drink will be right or not... I think I'm 1/3 this week and it's only Wednesday. Prime location and a beautiful space... such a waste. read more