This Starbucks in at the bottom of the Trio of Marriot Hotels, but really not connected from the inside. It's a short covered walk from the lobby and much better than the one IN the actual lobby (If you even see it open). I went in, placed my order (hot mocha), it was ready quickly and I was on my way. The inside is pretty small so don't plan on going in and working for a few hours. This is more pickup and go and be on your way. read more

Starbucks - Inside is small - Coffee & Tea Near Me - Houston, Texas

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KG the manager is amazing ! I had placed an uber order which the person spilled everywhere and attempted to deliver it to me like that. I called the store to verify & make sure they could resolve it for me. And KG was nothing but nice and understanding. I think good customer service is hard to come by nowadays but KG nailed it ! read more

i have NEVER left a review at a place, until today. this place not only messed up my drink yesterday and gave me a latte instead of a chai, but totally FORGOT my drink today and didn't even pick up when i called. i tried to give them the benefit of the doubt today again but i was utterly disappointed with the service and lack of attention to detail at this establishment. never again will i order from here........ read more

The coffee was amazing and the pastry's were very delicious I would recommend the cheese danish! I'm obsessed!

Mrs. Annie was super cheerful and sweet. brought a smile to my face! Wonderful lady! Definitely recommend going here. read more

Was super nice inside. Bathrooms were clean. wanted to rate it 4 stars because they didn't write anything on my cup, I really wanted them to tell me to have a good day. Other than that sad news the food was good and it didn't take too long to make. read more

I ordered a large late but had no coffe flavor if I wanted hot milk I would've ordered it when I said it to the girl she said if I wanted more coffee I had to pay so my ?? Is did I order coffee or hot milk y'all's price isn't cheap so I returned it and said to make it a small instead and she wanted to charge me again i think 1shot of coffee for small it's acceptable but for a lrg it should be more than 1shot so if you are charging more then put more coffee in it that simple and common sense read more

Can't make a simple order right. I ordered a iced coffee, very basic. Nothing in it - they added stuff into the mix. Its a relaxing place, I come here a lot to sit down, but the to go orders they need to pay better attention read more

I've been to many Starbucks in my day and this is hands down the worst of the bunch by far. I was in the area on a weekday and had a couple of hours to kill before an event so I decided to stop by to get some work done. Since it's downtown, they don't have a parking lot so I had to pay for street parking. This location is really, really small. They have four tables or so and there were no outlets to plug your computer in anywhere. I grabbed the last table available but could only stick around for 20 minutes or so because my laptop ran out of battery. I get they probably get a good amount of foot traffic from downtown workers who want to grab some Starbucks and go, but it would be nice if they accommodated those who want to stick around too. After all, that's how every other Starbucks I've visited in my life is set up. read more

OMG Unicorn drink is sold out here. I mean this is one of the busier Starbucks. Its in a very central location. Connected to Marriott hotel. Only issue is this Starbucks has a separate door/entrance but they closes early. BUT, they are the only Starbucks open on weekend and I am guessing is because they have a separate entrance. Seating is limited but again most people do takeout anyways. Drinks are standard. Nothing special read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

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Bad experience. Got yelled at the lady by ordering the drink i wanted period. i demand respect in this country.

I come here often and I love it. It's very small so not much room to sit and socialize but if you are looking to grab something on the go this is the location to go. It's in the heart of downtown, not far from the metro Rail it numerous bus stops. In the morning they have a plea thorn of sandwiches and pastries but they sometimes sell fast! This is the perfect location to order through the app! Long lines congest this little store! The staff is always pretty great! read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

Same Starbucks you'd find just about anywhere, except it's not just anywhere. It's the only Starbucks open on the weekends in downtown Houston :-) It is very true that this location suffers sadly from it's surroundings, however, the build up of Marriott hotels next door. Soon to open, a Marriott Springhill Suites will eliminate part of the challenge out front... Get past the location, pop in, and meet the friendly helpful baristas. I haven't had a drink made wrong, or a sandwich or cookie that I didn't like from here. The place is clean, comfortable (for a smaller Starbucks), and a nice break from a weekend work day. Be aware that they close earlier on Sunday :0 read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

The one on Smith is nicer and much cleaner. This one is small, but rather dirty. There are also plenty of people hanging around outside asking you for spare change, which nobody has since everyone pays with either a credit card or their phones. The main positive about this one is it's less crowded than those in the tunnels or the one on Smith. It's also a bit faster because of that. I also wouldn't choose this one if I needed a place to do some work. read more

Out of all the Starbucks on my vicinity, I am the most frequent here. And the biggest reason behind it is customer service! I absolutely love how they all make an effort to know your name. They say hello, makes conversation, talks about recent events. It's nice to take a break between work to get some refresher and get refreshed by the conversation as well. I'd really like to give a shout out to Katie, Erick and Emma! They are the best! Tips: this Starbucks closes at 6:30 and oven closes at 6. So if you want sandwiches or something that needs warming up- try to make it before 6. read more

Starbucks - Morning run - Coffee & Tea Near Me - Houston, Texas

I was looking for a Starbucks to sit down and do some work and found this location near my hotel. I ordered the caramel macchiato medium and when I got my coffee now realizing the medium was not enough. Terrance the barista that made my drink realized I was not happy with the size of my coffee offered to make another one at no charge. I was more than willing to pay for the upgrade, but Terrance insisted he would make one for me at no extra cost to ensure my satisfaction. This is what excellent service feels like because they went beyond what they had to do without even being asked. read more

Starbucks - Iced Caramel Macchiato - Coffee & Tea Near Me - Houston, Texas

Every morning I am asked, If I'd like something from here. I always wonder why go buy coffee when we have FREE coffee here? It's the conversation and nice stroll there. (I finally joined) It's also the delicious flavored coffees and chocolate drinks. I like the breakfast sandwich, it's just enough to get me started at work and not be so full I can't be productive. The staff is so friendly, happy, and super fast. No coffee, no workee. I have no excuses now. Peace out. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

I came here exactly at 2:00 pm, the two workers argued who is going to make my drink, and I didn't say anything. Then both of them left and the next shift came and I am still waiting for my drink, 8 minutes later I went and asked the cashier if she knows where is my drink and she said we don't have any orders. So I had to explain to her what happened, and she didn't even say sorry. She asked me what did you order and she just made it. Not cool Starbucks! read more

Starbucks - Slow service - Coffee & Tea Near Me - Houston, Texas

Ordered on Ubereats and was prepared and received super quick. The employees added the holiday cup for me which I'm super excited about read more

Starbucks - a bag of coffee and a cup of coffee - Coffee & Tea Near Me - Houston, Texas

This group of folks are the greatest! I have traveled all over the USA for work and have went to many different Starbucks in my lifetime, they are hands down the best people in Starbucks, (Not saying any are bad just this group went far past what they need to do for their customers. Thank you. read more

Great service, small, no dining or restroom access, I've noticed people with the app are in and out.

"Okay. I'm going to go and get us some more coffee. Who wants more coffee?" -- Doctor Who: Season 7 | Episode 5 This may be the smallest Starbucks I have ever been in. After standing in line for about a minute, my claustrophobia kicked in and I have to step out for air. Who wouldn't? Benefits - right next door to a triple hotel and in the heart of downtown...also a drawback. So thank goodness for mobile ordering. The MO pickup station, however, it right by the 2nd entrance, so it gets clogged up here and you always feel like you are in the way. I ordered 3 items (2 iceds coffees and a croissant) and they all came out at very different times. They seem to struggle in this location and were in desperate need of a better system or more help - I'm not sure which. Nonetheless, our coffees were properly prepared and tasted great, but I think it took longer than if I had stayed in the line and definitely longer than the app estimated. Trying something different next. read more

Absolute garbage. The main concern here is no outlets? How tf do they expect you to stay and get work done while I drink coffee? Dirty tables sticky drinks are weak. Will never be back, and I'm through with Starbucks after this. Install power outlets ASAP. read more

Staff at this location are extremely rude and unprofessional. They need training on how to deal with customers. I suggest You give thumps up before you run to destroy the rating of community service drivers who help in supporting your business and others to keep operating during this Panasonic period. These are the people on the front line. Rude behavior by this Starbucks location should not be left unpunished. Highly unsatisfied customer For further details contact walidww2160@yahoo.com read more

This is a nice clean little Starbucks in the heart of downtown Houston. Right next to the Courtyard Marriott. You might find curb parking, but this place is much better if you're walking. Small dining area. Friendly staff. read more

Just because I can't find it on the Yelp, I will leave my review here. I tried the Starbucks doubleshot energy vanilla flavor cold brew drink. It tastes exactly like vanilla Ensure. I like the flavors are so exact that I could pour Ensure into a cup and still believe it was the Starbucks drink. Never buying they're over the counter drinks from other locations ever again read more

Let me start by saying, This location was right outside of the hotel, so even after reading other reviews I was still going to use it. The other reviews......dead on. The 1st morning I went in & wanted to see if they would make my drink the same way my favorite Starbucks makes it. Nope!!! How hard is it to understand, "So much Carmel sauce till you can't see through the cup"!!!!!!! I even caught the lady before she poured my drink in the cup & said, "WAIT!!! Can you Please add more sauce?!?!" so she picked up the bottle of Carmel & just barely squeezed. Lovely. The look on her face told exactly what she thought about me. I'm sorry but I was the only customer in there so it's not like they had a line backed up! Even still, they should make it how I ask, & pay extra for I might add!!! Ok, so I took my drink & went on my way. The next morning, I walked down again. Yeah, I know, why go back?!? Well it wasn't awful, service just sucked & when you need your Starbucks, you need your Starbucks. ;) I was hoping there would be different employees, & thank goodness, I was right!!! That's when I met Jordan!!! Jordan listened to my order, she explained that my total would be a little higher bc they charge for extras downtown, & she checked with me to see if there was enough sauce in my cup before pouring my drink into it. YAY Jordan!!!!! She was sooo sweet & actually in a good mode, unlike the team from the day before. I would have given this Starbucks location 2 stars because of the service, but I added an extra star because Jordan was awesome & made my Labor Day morning start the right way!!!! If I was rating each detail individually, Jordan would get 5 stars by herself!!! Great job!!! read more

It's not the best kept Starbucks I've ever been in, and they weren't exactly overwhelmed either, but they are executing their duties properly and promptly. What more can you ask for? It took me less than 30 seconds to order and get my simple order. Free Wireless? Check! (not so at 2 different SBUX at the airport...what's up with that?) Anyway...at this time and place, I was all set. read more

I come here quite often the staff is usually pretty friendly. In-and-out. The manager, Charlene is very customer service oriented and does her best to interact with as many guests as she can. read more

Starbucks - Personalized! - Coffee & Tea Near Me - Houston, Texas

Without question, this is the worst Starbucks I have ever visited. Starting with the shirt supervisor, the staff is lost. I would hate to be here for a week and not be able to have another Starbucks close by so that I could take my business elsewhere. read more

Very friendly, but really slow. I'm pretty sure I waited almost 15 minutes for my drink when there was only 1 person in front of me.

We visit this Starbucks quite frequently. The staff is always friendly and professional. I advise that you order ahead unless you are familiar with their off peak times which are rare but they do exist. This location is not as large as others, but they stay busy. I recommend that you pop in after placing your order via the app. read more

My experience at this Starbucks was really good. I accidentally dropped my food and drink right outside the door and they cleaned it up and gave me a replacement for each free of charge. Very personable and very nice! read more

I went specifically to this store today because of the red holiday cup and because I work downtown, so I brought my coworkers with me. I could of stopped by my original store I go to because the people there are much friendlier and know my name. I did NOT know that I needed to order a holiday drink to get my red cup. I ordered TWO cinnamon dolce latte drinks. I asked the lady handing out the cups if I could just have at least one cup instead of two since I paid for 2 drinks. She asked someone behind the counter (brunette lady) and they said you can still order a holiday drink. Mind you, the line is EXTREMELY long, I need to go back to work. I am a gold member since 2011 and was very disappointed for them to tell me that. There was a person that cut the line and said they bought their "holiday" drink at another location and didn't get a red cup. How do you know if they were lying or not? When this person could not simply give me 1 cup when I paid for TWO DRINKS? To tell me to go back in line to order a holiday drink. What kind of holiday spirit do you have, its ridiculous. It is really ruining my morning since I drink Starbucks on a daily basis. If you don't know how to be merry or have spirit don't work for Starbucks. read more

I've been to this location multiple times. I live downtown and it's walking distance from my house. Despite being so convenient, the staff here is RUDE. Part of paying $6 for a coffee is having a good experience with exceptional customer service . This location is usually busy, but when it's not except to still wait 10 minutes for your coffee. The cashier Simone has been rude to me everytime I've placed my order, will cut me off before I'm finished ordering, will talk to other employees will I'm ordering, and won't even greet me or tell me having a good day, or respond after I say thank you. Today was my last time going here. read more

I work nearby so I frequent this Starbucks often. The atmosphere is friendly, Charlene the manager does a great job of making you feel welcomed. I get a perfect drink everytime! The baristas: Eniko, Alejandro, Alondra, Martin, Terrance, Emily are some of my favorites! Even when they are busy I don't mind, I appreciate the energy and the time they take to tailor make my drink!! # Kudos read more

Relatively fast, convenient, friendly service. The barristas remember the names or frequent customers, which makes the coffee run a nice experience, even when they are super busy. read more

I've been coming to this Starbucks since February, while staying at the hotel next door. Sorry to say that this morning was the WORST service EVER! The girl at the register actually rolled her eyes at me as I was ordering, and then when she gave my order to the barista, she said, "Did you get that?" in a very scornful voice. If I hadn't wanted coffee so badly, I would've told her what to do with her crappy attitude. I'll be glad when my stay here is over and I can go back to my hometown Starbucks. read more

The location of this Starbucks is good for me, but the staff usually seems as though they are doing me a great favor serving me. While having said this they are fast in getting you your order. read more

This Starbucks was within walking distance of my hotel, and we decided to get coffee one morning. There was this homeless man who got a free coffee behind us and proceeded to spill the coffee all over the floor and make a huge mess. The employees were very kind when it came to cleaning up the mess. I was very impressed with the employees compassion. The coffee was your typical Starbucks cup of coffee. read more