I dined here two days in a row. The food was all right, but the service was poor and it didn't look like a single person there wanted to be there. This is a captive restaurant, but you should at least nail it on either food or the service.
I left my table as briefly as one could to wash my hands after ordering. It should've been obvious what was going on since I just ordered, but to be safe, I left my napkin over the back of my chair to more clearly communicate that I would return.
When I returned 1 minute later, my place was cleared and, apparently, they also cleared my order since the waitress had no idea to which table it belonged when it was made.
After adding a tip to the check and signing it, I noticed a tip had already been added. Why? I've had about 600 nights at Marriott properties, and have never had a tip auto-added for a party of one. Curiously, the second morning I dined, a tip wasn't automatically applied.
As I left the restaurant, the host at the stand, who did not appear to be engaged with anyone or anything, successfully ignored me.
The second morning the hostess sat me at a bench whose food debris hadn't been wiped from the last party. I wiped the food off with my hands (yuk). She saw but didn't seem to care.
Very promptly after taking my order, she left me the check. I appreciate that so it doesn't waste my time at the end, so I promptly signed the check and placed it hanging over the other side of the table to clearly communicate that it was taken care of. It's remained there the entire meal. Even when my food was served, it was still left there.
During my meal, another server brought me a tea pot, which I didn't order. She was uncertain if it belonged to me so she silently stared at me with the teapot. I think she was trying to communicate, "does this belong to you?" She should be using her words so I didn't say anything. presuming she would. After too awkward of a silence I said, "that's not my tea." She grunted (or muttered a single unintelligible syllable) and served it to another table.
Not only does it seem like none of the staff received service training, but not a single team member did anything that most restaurants do to make someone feel welcome or want to return.
As a platinum, I had a breakfast voucher for my third morning, but gave it to a friend as I went elsewhere for breakfast. read more