I'm a regular Starbucks customer and this location is the worst store in Honolulu.The employees are rude and not friendly.

Never disappointed at this Starbucks. The line moves super fast and my order is always correct. They are not overly friendly, but they are polite and efficient. read more

The best Starbucks on the island. This is my go-to Starbucks location. Most of the time when I'm in a rush I can count on them for moving with a sense of urgency while still delivering top notch service. I've been to a lot of Starbucks around the US and sometimes my drinks are made wrong, but only once has my drink been made incorrect (at this particular location) and when I brought it to their attention they were more than happy to fix the issue. Their shots (of espresso) are also hardly ever "dead" therefore making the drinks taste even better. read more

Great staff. Showed me how to use my Birthday Rewards and made the exact beverage I requested .

Started coming to this SB since February 2013. What can I say but LOVE this SB! Everyone there is so friendly and always have a smile on their face :-) read more

Ala Moana Macy's Starbucks. 1 of the worst Frappuccinos I've ever had. Supposedly double-blended but super thick and icy. Tried to ask for it to be re-made but was totally ignored by the 3 baristas read more

First of all I am a Starbucks addict and I have been to most of the locations on Oahu. This location was the worst one I have been to...ever. Don't get me wrong the employees were all very nice and helpful! However, there is NO room to stand while you are waiting for your drink and there was only one girl actually making the drinks...so I waited a good 10 minutes bumping into everyone that was trying to crowd into the small space. I ordered a maple oat scone and had it heated up. It was so dry that I went to bite into it and it crumbled everywhere. It tasted like it was DAYS old! I love Starbucks but I won't ever waste my money at the one at Ala Moana mall again! read more

Switching jobs I had to switch Starbucks that I go to in the morning. I used to go to ward and they are fantastic so the transition was a bit hard but I've been going to Starbucks in macys ala moana now for over a year now and I love them. They always make sure I'm happy and joke around to make my morning better. Tony is so nice and everyone is very social the whole time. I love the atmosphere as well as the product. read more

Quick service and feeding my coffee addiction for a week now after discovering it's the only place to get coffee, not the brewed stuff that you find in Hawaii (sorry but Good coffee is hard to find) read more

This is the most convenient location for me to go to in the mall, but I refuse to go here after two drink mishaps and instead go to the one by Sears. The line here is usually long, so it does take a while to get your order and there is not much room to stand near the delivery counter. I was in the thick of the crowd once and when the crowd thinned out, the barista saw me standing there and said that they'd remake my drink. What happened to my first cup is beyond me because it never appeared on the counter. read more

Because it's beside Macy's, it's tiny. Could have at least put a table or two somewhere. Line is a bit less than the one in the center but it still does get busy. read more

i'm tired of this starbucks. service and quality has not lived up to the starbucks standard. i don't know why when i order an americano, they have to dump hot water and espresso over my ice, so all i got is a few floaters when i get my drink.... read more

I need my coffee every morning and I enjoy going to my Starbucks. Service here is always terrific. It is always busy in the morning but the staff are quick to get the drink to you. read more

I feel like this is one of the most busiest Startbucks on the island. Everytime I come over here it is mostly busy all of the time. I think most of it is because it is located in the Ala Moana Shopping Center. It is conveniently located on the Macy's attachment of Ala Moana near the outside entrance that is across from Shirokiya. There are a few table and seating areas where a lot of people gather and sit on. The staff and customer service is pretty good. For such a busy place dealing with all kinds of people, they handle the service and work pretty good. The inside where you order is pretty small and could get a bit congested with a line going almost through Macy's if it is really busy. Everyone loves coffee. I am not going to talk about what to get and what Starbucks has because I feel that it is almost a given. I think they make some pretty mean caramel machiattos though. The baristas here are pretty on point when it comes to that drink. read more

If you're in a hurry, this is NOT the Starbucks to go to. Otherwise, drinks are consistent and it's location is great for shopping afterwards. They have this order printer system that prints your order onto a sticker. I do not understand why that is necessary seeing as how all the Starbucks just writes your order on the cup with a marker. Isn't that faster than using a machine? For as high as their traffic is in this Starbucks, I would assume that management would staff at least two people at the bar, but every time I've been there, there's two cashiers and only one barista. Personally, I'd rather walk to the other one on the other side of the mall on the first floor of Sears OR just get myself a coffee jelly au lait at the dessert shop next to Shirokiya. read more

My boyfriend and I go to ala moana quite often and I always want to get something to drink. So, we end up going to Starbucks. Every time we have gone, our drinks never always end up tasting junk! Never tasting the way I would order it from the Kailua or Kamehameha shopping center or moanalua shopping center locations. The pass two times, my boyfriend and I didn't even finish our drinks. We ended up throwing them away. I am never going back to this location! read more

This Starbucks is a very convenient location, although the lines are pretty long most of the time. The store is really small and tight, like I have no idea where to stand when I'm waiting for my coffee because there is no where to stand. The workers are very friendly. read more

This location is ok. Lines build up and they all feel the pressure to get the line moving. Sometimes my mocha frappucino comes with lots of whipped cream and a drizzle of chocolate. Sometimes less whipped cream and no drizzle. Sadness. Unusual customer service issues are met with bland responses. A few weeks back and all the trouble with the Starbucks app--I mentioned I was having trouble loading mine with additional funds and ended up getting a story how that particular server did not have issues. Uh. Ok. I guess it's all about you. Today, I needed to bring two traveler containers of coffee to a meeting. Their phone number did not work last night or this morning. I had to come an hour earlier than anticipated just to make sure I could have coffee for my meeting. When I told the cashier he said, "Yeah it's been out and it'll get fixed. I'll write the number down for you." Uhhhhh....whaaaaat? Hello, Starbucks manager--who are you hiring in there? read more

I was just witness to an embarrassing scene. Worker with black apron and asian worker chastise blonde worker because she said customer paid for something previously and was now waiting for it. The pair insisted that he did not, so that everyone could hear. Black apron proceeded to ask customer to pay. Customer showed receipt from yesterday. Black apron realized he was wrong. Embarrassing for all. The blonde worker on the other hand was very professional and friendly! read more

High Volume Store. Poor customer service. Guarnatee you will wait a long time for a cup for coffee. I waited over 5 minutes for a cup of coffee on Saturday May 5, 2012 at 4pm. Extremely disappointed. read more

Absolutely the worst SB I've ever been to in my life. Our order was not that complicated. My husband wanted his special iced coffee. I wanted a hot chocolate and a doughnut. First, my husband's iced coffee was done before he was finished explaining what he wanted in it. Obviously it was wrong since he hadn't finished ordering - the staff was rude when he politely asked them to fix it, and they didn't fix it well at all. The kicker was how they managed to destroy my order. A simple hot chocolate and doughnut. My doughnut was melted to the bag and broken into three pieces. I couldn't even eat it because it wouldn't come off the bag. And my hot chocolate was seriously only half-full. And it was a small hot chocolate, so there was pretty much nothing in there. we ended up throwing away our order. Money wasted. read more

Service had gotten much worse since the other locations closed. Expect at least a 10 minute wait if there's any line at all. Disappointing. read more

Nathan is a great asset to this place. He is energetic and quite helpful. Loved his recommendation for Carmel flan fruppachino. Great service. Of course. This was a weekday in the am. read more

Majority of the staff at this Starbucks are very friendly, except for Christine. She doesn't smile (in fact, she just glares at you), she's impatient (she practically rolled her eyes when I wasn't ordering fast enough for her), she is the sassiest employee at Starbucks I have ever come across. She didn't ask if I wanted a receipt either. She should be stocking the shelves or working in the warehouse. She was the cashier when I went one morning and I felt bad for her friendly co-workers because she would be affecting the tips. read more

Still my favorite! Although there isn't much seating area, they're always coming up with new drink combinations and letting me try.

The hours say they open at 05:00 but, more often than not, they are late arriving and late opening . Don't count on them.

The location really doesn't matter I want people to be aware of getting cream out of the thermoses that Starbucks uses. I got a case of food poisoning that sent me to Queen's Hospital from one of those thermoses. If I buy Starbuck's Coffee at all any more ( and I think it is over-roasted and tastes burnt) I make sure I am not pouring the dregs of t e cream in the termos. If the thermos is low I make sure and tell the barista and I use only what they take out of refrigeration read more

Ordered a tall thai latte, cheese plate, and pastry. Waited for about 10 minutes and I asked what happen to my drink? The barista said what is your order. I told her its the thai latte. She said there is no order for a thai latte. I pointed to the cashier and said she took my order. The cashier than told me "you didn't order a thai latte." I said yes I did! She said to show her the receipt. I'm like what receipt?! You don't give out receipts. I know I ordered and PAID for the latte because I used all the $15 I had in my wallet (roughly $6 for the cheese plate, $3 for pastry, and $4 for coffee). What a bunch of liars and cheaters! I never got my coffee I paid for. read more