Service is usually quick and the food and drinks are always made right. There is ample seating inside and some outside.

I normally come to this Starbucks often, and I understand that sometimes orders can take a little longer, especially when the store is busy or the employees have other things to handle. I've worked as a barista myself, so I completely understand that and have never had an issue with waiting. However, today was a different experience. I waited for more than 10 minutes, and there were no other customers waiting in the store. There were two employees working. One of them was preparing the orders that had already been placed, and I completely understood that they were busy, so I have no complaints about them. The other employee, however, was in the back talking and laughing with other customers. I have absolutely no problem with employees chatting with customers--I understand that part of providing good customer service. But while I was standing there waiting to order, they continued talking and laughing with another customer for around 10 minutes. After that, the employee finally walked past me, went into the back, and simply said, "I'll be with you in a little bit," leaving me waiting for several more minutes. I understand that employees can be busy and that customers may need to wait. What I found disrespectful was being completely overlooked while an employee was having a casual conversation with another customer. Even a simple acknowledgment that I was waiting would have made a big difference. At that point, I had already been waiting for more than 10 minutes without even having my order taken, so I decided to leave without ordering. I normally like coming to this location, which is why I'm disappointed by today's experience. I hope the staff can be more mindful of customers who are waiting and acknowledge them, even when they are helping or talking to someone else. read more

Fantastic reopening after renovations completed in early October! Kimi & friends... we are so happy you are back too!!! My fav Espresso place on island and now "the best lookin Starbucks in Hawaii too" ... OMG - such an awesome chill Vibe atmosphere read more

My kids love Starbucks. This location was recently renovated and has tripled in size! Tons of indoor and outdoor seating and pleasant local flavor to the decor. We got terrific service from the Barista. read more

The service here was impeccable!!! The gave my new puppy a pup cup and their indoor area is beautiful!!! The staff was very nice and it was an excellent place to sit while my wife was in Costco. read more

Starbucks - Pup cup!!! - Coffee & Tea Near Me - Honolulu, Hawaii

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The cutest and cozy location... This Hawaii Kai Towne Center location is one of the smallest one I've seen yet though for the size they do offer quite a bit of seating about four tables inside and a couple tables outside as I've seen other locations three times the size having less seating. Nevertheless the staff here is just a delight as everyone that enters they all greet you weather it's a shoutout or a delightful smiling gesture they're all very personable...I was grabbing lunch for mom from Māla Market so I swung by for some coffee which makes it a convenient one stop shopping as the errands I had this day was ridiculous. Don't forget to bring your personal cup as it saves you a dime and gain a bonus of 25 stars which is a deal that really adds up to a freebie of your choice...it's not just the caffeine that has great perks. Thank you! read more

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It's been a long time I been to Starbucks in the day time . I usually go in the late after noon. I walk in. I see Patrick doing management duties. He looked good being in charge. We talked a bit about thanksgiving and gave each other a thanksgiving greeting. I see Kiana who I haven't seen in ages. But it was good seeing her again we had a brief conversation of the current events. Her shift was over at this time. Kami takes my order . it was good seeing her too. I had an ice coffee. But Kami took my order quick . She was good. Thank you. read more

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Definitely my go-to location. Mobile orders are a breeze and your drink is ready and waiting soon after you hit submit. Once you are labeled "regular" employees know you by drink and honestly you don't need to have the niceties with your order. Grab your drink and you are on your way. The employees are unique and have different personalities bordering on a certain coolness but that is okay! Your drinks are ready to go! This location is very small but the darker interior with the two tables matches the essence of grab and go. I actually end up redeeming most of my stars here on merchandise because the logo cups and drinkware are attractively displayed. I feel like this store has a lot of regulars and possibly irregular customers maybe put off by employees' attitudes. read more

Yay, ordered unsweetened black tea lemonade venti......soooooo refreshing and just what i needed. The staff at Starbucks are always, so accommodating and friendly. The atmosphere is typical of a coffee shop.......will continue to visit them...next time, i will not forget my cup...lol read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

This if my first time ordering this drink and I got a Iced Grande London Fog Latte this morning and they forgot my milk which literally makes it a latte... it's just tea, but I was hoping for the latte to taste good! Service was good regardless just wish they would make the drink right! Maybe next time... read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

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Hey Yelpers. Cletus here. Personally, my favorite Starbucks. There is a nice fella: ginger. His service is out-of-this-world. Stop by here once in a while. If I'm in the area and need a kick of caffeine. Would recommend to anyone of all ages. read more

5 stars for being the most beautiful Starbucks ever. Recent renovation has transformed and expanded it into a comfortable and homey space with a stunning decor. It's a place where you'll love visiting with friends. I know I will! read more

I definitely love any Starbucks locations because the drinks are pretty consistent. I was a little disappointed because I ordered a pumpkin cold brew but the guy said they ran out so I got the salted caramel cold brew in grande. The guy taking my order was super nice.. The inside was clean and sold your typical desserts and drinks. I definitely love Starbucks. I noticed there was no restroom inside but there was one right next to Ross on the other side. Kind of a negative but was okay because I went after going into Ross. Parking is directly up front and around the parking lot towards the back. I would definitely come back again if I am in the area. read more

Starbucks - Salted caramel cold brew - Coffee & Tea Near Me - Honolulu, Hawaii

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This is the first time I've been here that the service was unwelcoming. I walked in, wasn't greeted, waited at the register a few minutes while the two male workers talked story and didn't even bother to walk over to me. When one finally did, he just pointed to the other register that I wasn't standing at, took my order and walked away. When my drink was called, I said thank you and got no response even as I walked out the door. And every other Starbucks I've been to has always been friendly or greeted and thanked me as I left. It almost felt as if I was treated this way being BROWN, but whatever!!! read more

Starbucks - Dbl chocolate chip whip blended - Coffee & Tea Near Me - Honolulu, Hawaii

Love this location! It's conveniently in the same plaza as Costco so you can grab a pick me up before or after doing your shopping. We stopped in on a Wednesday around 6pm. There was no line when we arrived so we were helped immediately. Both the cashier and barista were very helpful, and they recommended drinks to satisfy our cravings. We even got advice on how to make our own matcha at home. Lex really knows her stuff! The drinks came out super quickly and tasted great! I will definitely be back anytime I'm in the area. read more

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really nice renovation the space definitely looks good. whoever the worker was on march 22 around 1pm, he was such a mood killer, im not sure if he had a bad interaction with a previous customer but he did not smile at all or look happy to help w my purchase and no kind remarks at all once the transaction finished, it definitely affected my experience in this location, ive had much better experience at multiple other locations on island. read more

Lame-the staff is great but the new refill policy for gold star members is really a bummer -they make you use a refillable cup that could be dirty with your lips on it first-then give you a plastic cup for your refill to pour in your refillable cup that can't be a plastic Starbucks cup and then they charge you for classic syrup on your "free not so free refill" unbelievable the corporate greed is real -it's not the employees fault but they should cater to locals and gold cards read more

I haven't been to Starbucks in awhile but my wife wanted a drink after shopping at Costco. My wife had her usual Mocha Frappuccino and I opted to try their Vanilla Nitro Brew. I was tripping on the way the vanilla moved in the coffee. LOL I guess it don't take much to amuse me. LOL My Nitro Brew was made perfectly and the baristas working today was really nice and helpful. read more

Came to this Starbucks with my sister on a whim, as we were shopping at Costco over the weekend. I liked the convenient location, as this Starbucks is just adjacent to the Hawaii Kai Costco in the same mall. The coffee store is relatively small with limited indoor seating, but there is available outdoor seating too. I must say the store in neat & clean........and if you're hungry, they do offer some sandwiches, baked goods, & treats. I basically came in here for a dark cup of coffee, and the barista was nice enough to brew up a cup just for me. Lucked out while I was waiting for my coffee as I was able to secure one of the few tables within the store. I enjoyed my cup of Joe in the afternoon, and should I need some caffeine while I'm shopping at Costco, I'll be sure to come back here. read more

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Ah Starbucks. Feels like a guilty pleasure coming here even though I just grab coffee. This Starbucks is located in the Hawaii Kai Towne Center, near Costco. This is one of the smaller Starbucks that's usually best for grab and go. There are just a couple of tables inside and outside. If you're looking for a larger, sit down for hours kind of Starbucks, the other ones provide that (Koko Marina, Aina Haina, and Kahala). Even though, this Starbucks is the closest to me, it's the most inconvenient because I need to wait forever at the light to make the left turn into the shopping center, go through multiple speed bumps, repeat, and wait for another long time to make a left turn to continue my way into town. I normally go to the Aina Haina for the right turns and extra convenience. It literally takes me 90 seconds from the highway to grab and go and back. The staff here are genuinely very friendly and courteous, and make an effort to listen intently to ensure your order is correct because we know how ridiculously long an order can be. Overall, Starbucks is Starbucks. The only really difference is if the baristas can get your order correct. And they do! read more

Really nice staff and great location if need a pick me up after some intense Costco shopping. Located near the yogurt land. I flew into Hawaii on my birthday and I missed my free birthday drink. I asked the barista if it was possible to use my birthday drink (a day after my bday) and she said "no problem, I got you." I ordered an ice latte with coconut milk and then after she put my drink down the line I realized I wanted a blonde latte and she changed it for me no problem. I wish I got her name, bc she was super nice. She wished me happy belated birthday as well. Made my visit very enjoyable, would definitely come to this location again. My coffee was bomb and it was just want I needed bc I was fighting a caffeine headache all morning. Thanks again Starbucks! read more

Starbucks - Really nice baristas here! They hook it up for my free bday drink, thank you for my much needed coffee! - Coffee & Tea Near Me - Honolulu, Hawaii

What a convenient new location at the Hawaii Kai Safeway. The Barista has a plastic barrier for protection, and as always, drinks are made to order. I opted to try a iced pistachio latte, and it was ready in 2 minutes, topped off with some whipped cream and an environmentally friendly straw, I was fueled up for some grocery shopping. read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

As a Starbucks junkie this Starbucks doesn't disappoint. I gave it a four stars only because I don't get a super sense of the employees creating a warm and welcoming environment. I really feel like it's just hi and bye service. As for speed of service - 5 stars Parking in the afternoon/evening can be a little challenging as it's a shared parking lot with Costco. But mornings are just fine. My favorite park about this Starbucks location is that they have outdoor seating right out front but also apart of the shopping center there are tables that overlook the marina and it's just a beautiful spot. read more

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Feeling mixed emotions about my visit to the Hawaii Kai Towne Center Starbucks today; not in a good way. My husband and I decided to treat ourselves to a mid afternoon pick me up. Upon arrival, we were greeted by one of the baristas (best described as a male with glasses and what appeared to be stitches on his forehead). He seemed nice and pleasant. We went to the cashier and then an older woman with glasses and blonde hair (I don't want to call out names because it doesn't feel worth it) came out from the back and did not say, "hi" or anything. We asked about one of their specials to see if it was still available and she said,"I guess..." in the words of one of my friends who let me vent to her,"if she didn't want to make it she could've lied and said no" lol. But anyways, she proceeded to had an unpleasant attitude when I asked for the seasonal drink and a pup cup. She then rang us up and looked at us expecting to tip her. I am sorry, but I know for a fact they make a pretty good amount of money and their tips are based on service. I decided not to tip because why should someone expect to be tipped with such a negative demeanor and to make a simple drink and a tiny cup of whip cream?! In fact she didn't make the drink. But she whispered something to her male colleague. They finished my drink and didn't call out that our order was ready. There were a few people waiting so I did not want to assume that was my order. So I waited, and waited, and waited. I finally decided to walk up anxiously and ask the mom & daughter if that was their drink. They said,"no" so I checked to see if it was mine and what do you know?! It's mine. They didn't call me when it's been done for some time. They also didn't give me a straw. They had no straws outside of the counter either. So it forced you to ask for a straw. I felt so embarrassed and almost ostracized from them. So I left without a straw. Hoping somewhere else would have a straw. But the place is we were picking up food did not have any straws. So I asked my husband to get one. He said everyone else got straws and they were nice to them. Not my favorite Starbies experience. Word to the wise with this location, they only give straws and good service to tippers lol read more

This Starbucks is Best! I am not an everyday regular but they recognize and remember by name!! On Mother's Day, I just stopped for late afternoon coffee and the staff came to me and said Happy Mother's Day to me! It made my day more happy. So kind and thoughtful. They are definitely family to the Hawaii Kai residents. They make my simple coffee so good. Great staff!!! read more

Five Star Shot Out for supporting our Veterans and an avid supporter of The Guard and Reserve! Stopped in today for a Free Java of any size and Any Selection of Beverage! Mahalo for the Coffee and the Barista also Thanked me for my Service! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

My go-to place 3x a week. Expensive as usual but‍. It's my kryptonite. Espresso Frappe with Almond is my jam. I use the app so just call before I leave home, only 2 miles away and it's always waiting for me plus occasionally when I get enough points I get any size free. read more

Went to go and get refills for drinks- some lady that works there says in order to get it, we have to sit within eye sight of store- which we proceeded to do. After being heavily inconvenienced by this rude employee, we finished our drinks and asked to get the refill. She then, like an a$$hole tells us that she can't since we weren't sitting right outside the store, where they've set their tables up, despite the fact that we were sitting near those same tables literally two feet away from them. We've spend so much money at this Starbucks, so I don't understand why they're so stingy so don't worry I'm never spending money here ever again because people like her don't deserve the business read more

Came this morning to get my Free reward that expires in June. I love the energy in this Starbucks! They have really nice bulletin boards that are welcoming. Anna was very friendly & competent. I told her that i have 2 free rewards, using 1 today & wanted to know when my 2nd would expire? Anna was very patient in trying to find out but the system was not working so she rebooted and tried again. I appreciate her persistence especially since there were people behind me. She could have just "dismissed" me but she didnt! That is what i called Excellent Customer Service! Thanks Anna! Btw, i really liked her apron bring embroidered with her name which tells me that Starbucks trusts that Anna is here to stay! Thank Goodness! I noticed there were not the usual menu boards that explain what we can order so that's why only 4 stars. read more

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My nearest SBUX. This one is well attended by West? Hawaii Kai denizens. I've always had good service here. This one is a bit smaller than the one in Koko Marina so if you need to spread out of cruise for a longer spell then you might want to head over there. For me, I'm a grab the joe n go kinda guy so this one suits my needs perfectly. Keep up the good work Keahole team! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

Ordered a mocha cookie crumble. So messy. So unappealing. & he ASKED if I wanted the cookie crumble topping???? Isn't that what I ordered? read more

Starbucks - Mocha Cookie Crumble - Coffee & Tea Near Me - Honolulu, Hawaii

Anyway,l am huge starbucks fan!! This starbucks was very very very crowded!!!! AVERYONE like starbucks!!!!!! read more

Starbucks - Coffee & Tea Near Me - Honolulu, Hawaii

This Hawaii Kai Town Center location is a nice neighborhood shop. Although the area is busy with traffic from Costco and City Mill this shop is a little oasis of cool air conditioning. You can sit inside or outside watching the clouds drift over the back of Hahaione Valley and enjoy the nice trade breeze that flows off the neighboring ridge. Or, you can opt for a shaded table in the back right next to the water and relax you eyes at the sight of commercial recreational water vehicle, private boats, canoe paddlers, and even stand up board paddlers going in or out of the marina. The space is large enough to accommodate couples but not so large that groups take over the available seats. Being a smaller shop there is no private restroom. A lot of people opt to take out their beverage and enjoy the marina. Though the employees change regularly I have found them consistently courteous and welcoming. I would definitely choose to stop here instead of the busier store at Koko Marina - more parking nearby and less tourists. read more

Poor customer service. Guy with glasses took my order. I waited and waited and waited. As I watched later arrivals picking up their orders, I asked (blonde lady). "Oh, sorry, we didn't get the ticket." Once she made the drink, she says "There you go." Left feeling underwhelmed, and ugh . I will stick to Kahala Coffee Bean, better service, better beans! read more

Love this location. I come here about 3 days/week & always use the curbside pickup. The app makes it convenient and easy. I've never waited longer than 3 minutes, I'm always greeted with a genuine smile, & the coffee I order tastes consistently delicious! read more

Asked for hot tea with a Starbucks "free January 2020" mug, the male attendant handed me two packets of tea bags as he was filling my mug with hot water...Asked him why he wasn't putting the tea bags in the mug for me, he looked surprise and proceeded the open the tea packets and used his fingers to take the packets out and played them in the hot water! This happen on the evening of 1/24/2020...rudest behavior ever received from this Starbucks! read more

Love this Starbucks! Even on busy days they are fast, coffee is amazing staff so friendly my fav is Kammie shes amazing

The are regular Starbucks nothing bad or good. Customer service is good too. This place is usually not that busy so I can find a place to sit. I wish there's more tables for studying people. read more

Starbucks - Ice latte - Coffee & Tea Near Me - Honolulu, Hawaii

As early as I do go and no matter how far apart I visit this location. It really is awesome when they know your name, personally greeting you when you walk in, and your mobile order is consistently made exactly how you want it every time! That is the customer service that I like. My preference will always be this location. read more

When I'm out running errands & I see a Starbucks near by, I have to make a stop for a venti blk iced coffee to help me get through my day. even after the multiple cups I've had @home already From drinking half a cup of coffee to mom a day to now drinking 4-6 cups everyday read more