First experience at Starbucks and hopefully my last. Don't know wtf any sizing means, ordered a hot chai tea and recieved an iced drink of some sort (went into the trash). Girl handed me the drink and my credit card back and then when I asked if there was anything else just stared blankly ahead. Have to assume other locations are better... read more

I'm a regular at Starbucks and as far as this area is concerned, this is my least favorite location. Service is okay but every time I was ever truly disappointed in my order it was from here. Watery frappes, meat in my non-meat sandwiches etc. If you have time swing by another location read more

REALity at Starbucks just got REAL !! I ordered a venti very berry hibiscus with no ice & person who prepped it gave me a half filled venti cup ... I asked why that was & he explained that it was going to be how much drink will be in the cup if it actually had ice in it. He even asked if I normally go to that same store, I have been in the same store couple of times & never got half filled cup when I order my drink with no ice. But really ?! Why should it matter which Starbucks ? He continued to ask his sup to explain and she said the same thing bout how the cup wouldn't b full as I opted no ice. She continued to say I have to pay a trenta price to fill the cup. I did pay trenta price, 54cents more to fill venti as I dint want a half filled cup( like it would make Starbucks so much BIGGER as it is now with difference of 54cents . I rarely want ice in my drink even at home, also dilutes the drink, harder to melt honey in icy drinks, I prefer I add honey myself most of the time. I had initially told cashier Alex fr the very beginning reason why I didn't want ice in it after the other person who actually prepped the drink had to clarify that I really wanted no ice but ice shaken. He recapped no ice but shaken I corrected him that I wanted ice shaken just no ice in it, as I'm actually taking it to work the next day & would take a couple of sips on my way home. OMG ... now this 54cents up-charge started this novel...though reason shouldn't matter - why no ice ! Even the mobile app has options of how much ice one would want in their drink & imagine getting your cup half empty. When u pull up the drive thru good thing I had a couple of hour-yoga sessions & a Zumba class couple o days ago--ohmmm. I'm sure this will not get Starbucks go out of business. just a bad experience for myself .. should there be motive to customers /small print on the menu in stores & app that say your cup will not b full depending on how much ice u prefer in your drink.. I go to Starbucks almost every other day, been in over a decade here in vegas... there's always a first time ... if It's one of Starbucks rules, make it a known practice in every store read more

Starbucks - Sup refunded venti to charge trenta after I just bought a full meal - Coffee & Tea Near Me - Henderson, Nevada

Lazy, lazy staff!! Came here yesterday afternoon. No one was in line when I got there. Ordered my drink and 2 people followed afterwards. There were 5 staff and only 1 was working making the drinks. Everyone else was on their headset talking. That 1 person working was also making the drinks for the drive thru. Took them 10 minutes to make a refresher. read more

Nice new location....used to be Mr. D's Custard place. Plenty of indoor and outdoor covered seating options. Friendly baristas.

So happy this new Starbucks has a drive thru! Though the prices will break your bank they are ALWAYS consistent with my coffees and teas unlike ALL of their competition. I know I have a 99.9% chance my drink will be made correctly and taste just like it did yesterday, the day before and the day before that etc. not like other coffee shops as there's a good chance when I take a sip my head will explodes because its made wrong and have to get out of my car to go in and get something remade or throw it out. So I guess it's worth the price at Starbucks LOL! Employees are always pleasant here and even if there is a long line at the drive thru it moves fast. TIP...Did you ever have their iced green tea lemonade sweetened? Or a stronger one.... black tea lemonade sweetened? Perfect for summer...so refreshing and delicious! read more

Very nice workers. The cashier was very welcoming and did awesome engaging with me. Service is very fast and efficient! read more

Starbucks - Morning coffee - Coffee & Tea Near Me - Henderson, Nevada

So I come in today, I get my coffee , I come and find a chair kind of away from the custodian that is cleaning the floor,as I sit down, she starts yelling at me to get up, as I was about to get up she says unless you want to sit where someone just vomited , so i move but my question for the manager of this location is , that if someone threw up in the store why is there no cones or signs to aware the customer of this disgusting situation, how would I know someone threw up there, and that stuff could be contaminating, I understand its super busy today but where is the manager.also I dont know if it was the custodian or the customer herself cleaning her puke .I am a regular here and I am very upset of my horrible experience here today. read more

Waited about 15 minutes in the drive thru ordered a hot chai tea latte....got hot water and foam....

Just started recently going to this Starbucks, Kat is awesome! Very friendly and very great at her job, also like to shout out Rachel and Star there always working hard and very friendly keep up the great job guys and hope to see u guys get raises after this post ! Oops and forget my guy Morgan stay safe and Blessed y'all ! Jay aka Zion read more

Coffee was made perfect and the staff was fast and efficient. We went through the drive thru and was given 3 of our 4 drinks and when handed the 4th drink, a tall caramel macchiato it was leaking down the side of the cup, the gentlemen immediately apologized and said he would clean it off for me. Once he handed it back it was still leaking out of the top. I pulled around and went inside and asked for another cup which the girl replied that she can get me another lid, but it wouldn't matter since all of the tall cups are defective. Why would a corporation as large as Starbucks continue to give customers defective cups?? Doesn't seem to make since. The best part was having coffee stained on my shirt, shorts and car. Thanks starbucks!! read more

I always go to this Starbucks either before work or to study/do homework for graduate school. Great atmosphere and staff

This is my ALL-TIME FAVORITE STARBUCKS. I go here almost everyday and the staff already probably knows me by now.. haha. They are sooo sweet and helpful. Not only do they make bomb coffee and tea, but they are fast and efficient and always know how to make the customer smile. 5 stars for them and they are the best! read more

This Starbucks is disappointing. Been there at least 25 times. Closest to my house. But doubt I'll be back. About 1/3 drinks is wrong. Yesterday they failed to put soy in a soy-vanilla-latte. Today my flat white lid was cracked on Three places. So I wore it. Empathy is poor also. No sorry when I have to go back and have a drink remade. Go somewhere else. read more

Drinks are always good but they are VERY slow. I've been waiting for about 20 minutes now for one drink. And this is a Starbucks I frequented (until now) about once or twice a week. And no, they don't know my name. read more

I love the location of this Starbucks. Plus its new and nice. However although the drive thru workers are always great the inside service people isn't so happy. There's a few people in there that seem to hate their job or just don't like people. Which is sad. Because I go there all the time. People In Customer service should be happy. How is that I have to say thank you to people passing me my food and they aren't the ones telling me thank you? That confuses me. They pass to me and not even a smile. Staff you need to beef it up. It's Christmas. read more

I love Starbucks in general but this location in particular is awesome! I come to this one a few times a week on my way to work and everyone is friendly and happy looks like they have a good time and are enjoying talking with clients and what not. Many of them even greet me by name, its the little things that make a difference! Thanks Starbucks! read more

I've had quite a few problems with this Starbucks (ie getting the wrong drinks or not filling the cup full enough) and I've let them slide a bit on those things in the past but today I've had enough with this particular Starbucks. I walked in ready to request putting money on my gift card and there was a nice lady who said it would be a second. However, that second took maybe 5-7 minutes of me waiting. It's not the fact that I had to wait. It's the fact they had a good 5-6 other employees who couldn't help to jump in to help because this lady was busy. I saw at least 1 or 2 others who could have helped me. I'm sure if they had three people in line somebody would have been taking orders and we all would not have been waiting for 5-7 minutes. I'm from Seattle and I've seen locations that that had 2 or 3 people working who were consistently busy but were able to multitask better than these employees. This location seems to have a problem with people helping if you look at the other reviews. I have to say I don't think I'll be coming back to this location any time soon. read more

Waited 30 mins in drive through, there was no parking or I would have left, all the employees seem to be having fun inside

This Starbucks is by far one of my favourites. For some reason a lot of the customers that come here are impatient and demanding which is not respectful to the baristas. However, they will go out of their way to make my day delightful and my orders correct and that is what I love. read more

Starbucks - Coffee & Tea Near Me - Henderson, Nevada

I was there a week ago, the barista was so nice and the location is so pretty! I bought a bunch of drinks for clients and they got all of them correctly read more

Well, you know, it's a Starbucks. At this point, I've come to expect reliably good overpriced caffeinated beverages from any Starbucks I wind up in. And I'll get the same here. But the long drive-thru lines make driving through or ordering in a painfully long experience. By the time I get my caffeine fix, it's time for bed. This is a large location with plenty of seating inside and out. It's clean and new. I waste way too much time waiting for my drinks, though. read more

Just went here on my way to work in desperate need of a wake up. I ordered a frappe with an add shot and had to tell the guy my order 3 times. I didn't taste my frappe until I was almost at work and had realized that not only was there no add shot but no coffee in it. I just paid almost $7 for a cream based slurpee. read more

Really nice outdoor seating area. Inside isn't the biggest and every time I've come the wifi sucks. So slow. The one up next to LVAC is lightning fast as is the location on 215/Jones. Time to get with it. read more

My husband and I frequently visit this Starbucks (always great coffee and service). All it takes is one really bad experience to change your opinion though. It has become a common trend to pay for the person behind you in the drive thru. I personally love that people start this and find it extremely thoughtful. Today my husband offered to pay for the person behind and that total was 40+ dollars. Everything was perfectly fine until he saw that the person behind him received one coffee and left. He proceeded to call the store to get answers and got a number of excuses. Long story short... it took a couple dishonest employees to completely change our opinion of this location. read more

Marquez was super helpful and amazing at helping me get a bunch of holiday gift cards. He was easy going and made our Starbucks experience amazing as usual! Thanks Marquez! read more

I was so happy they opened this location because it is close to my work and home. However.... It is dirty. Trash cans are always overflowing and the floors look like they aren't cleaned. If you sit in the lounge chairs, you can see the dust piled at the bottom of the windows. Too bad. read more

My order is never ready at the counter after I've ordered through the Starbucks app. Almost every single time, I've had to get someone's attention and ask for my drink only to find out that they never grabbed the order from the register. The point of using the mobile app to order is to have the drink ready at the counter by the time you get there instead of waiting 5-10 minutes for a drink. read more

Never thought I would review a Starbucks. What could go wrong, they serve drinks and package food. Simple, right? Nope! I ordered a black tea. While I am ordering a girl comes in who is obviously friends with the workers and is talking with everyone. After I finished my order, she placed hers. Guess what, she got her two mixed drinks before I got my black tea. When I asked about mine, one guy said yes I'm making it now. Great I thought. Then I was given a green tea with steamed milk. I mentioned I had ordered a black tea, which after several minutes of completing others orders, it was made. It's never taken 10 minutes for one drink, especially when I am the only one waiting. read more

This is for the Starbucks in the Smith's grocery store on Horizon Ridge and Eastern. I go to order and the woman behind the counter, who is leaning and chatting with a Smith's employee promptly states that her espresso machine is broken and no hot drinks, so unless I want something cold she can't make it. So I say "a Venti Carmel Frappucino with whip, no caramel drizzle, with mocha drizzle". She actually looks disappointed that she has to make me a drink. She slowly makes the drink while she is still gossiping to the man. She is griping because she has to take pain meds and when she is off and comes back to work no one has done anything and she says "so I'm just done". Griping the entire time. Finally finishes my drink. Caramel drizzle all over the cup and on top. I say to her "wow, that's a lot of caramel drizzle" and she says she put chocolate on too. I said that's not how I wanted it. She ignored me. As I walk out the frappucino looked incredibly runny, not what I'm used to at a Starbucks. What's up with that customer service? Someone needs to talk to the hired help there and give her a lesson on not bitching about the company you're working for in front of customers and just do your job.......so annoying.... read more

I love Starbucks! I always get the same drink, no matter which Starbucks I visit. Problem is - my drink is fixed differently at each location. How hard can it be to teach the baristas how to be consistent at each and every store? My order is not complicated. read more

The slowest Starbucks in history and unfortunately on top of that my drinks are always melted and gross after the long waits every time not every other time every time and I go to Starbucks everyday this is the worse I wish another would open in my area this one keeps me late and angry first thing in the morning! read more

I really wish they wouldn't leave my drink up on the counter with no stopper to get luke warm :(

I live up the street to this Starbucks. you know I had to make a Yelp review. anyway, today (01/05) would have to be the FIRST and MOST ANNOYING experience I had with this Starbucks location. today was my first day at my new job and I had to be there by 10am. I left my house at 9:15am so I had time to go get Starbucks before I had to drive 20 minutes to my new job. BUT THAT WASN'T IN THE CARDS FOR ME AND I JUST F***ING WANTED MY STARBUCKS. there was a LONG line at the drive-thru and the parking spots by their door were all occupied!!! knowing this location, the drivee-thru would've been at least 15 minutes wait going by how SLOW they are. NOPE! DID NOT HAVE TIME TODAY! it was 9:20-ish so, I thought I would still have some time to go to the Starbucks on the St. Rose/Spencer location... NO! COULD'NT WAIT FOR THAT LONG LINE IN THE DRIVE-THRU EITHER! like what the hell is going on here?! do these Starbucks employees know how busy it gets in the mornings?! don't they have the common decency to know that A LOT of people like their coffee before they head to work or what?! WHY IS EVERY DRIVE-THRU SO SLOW!!!!?????? my goodness, that wasn't even the worst part. after work, around 2:15pm, I had went back to the Starbucks near my house, and guess what? their drive-thru was CLOSED??????!!!! parking lot is still full!!!????? they had put up a sign for the closed drive-thru, um... EXCUSE ME? people are tired, they don't want to get out of their cars, but the drive-thru is closed???!!!!! DOES GOD NOT WANT ME TO HAVE MY STARBUCKS TODAY? jesus christ!!!!!!!! so annoyed and irritated. it's okay, I don't want y'all taking my money anyway with your overpriced coffee! read more

Great customer service just really freaking slow and the employees were taking their sweet time.

I never yelp! But I felt I had to say: I had to wait a very long time at this location, the girls working seemed to have attitudes, and my order was wrong. Paid for a Trenta, got a Venti with extra ice instead of light. Didn't want to say anything because I couldn't wait any longer anyways. Worse things happening in the world but needless to say, never going back to this one. read more

This was the location I always came to because I have lots of appointments at dignity down the street so I always came here right after.... until today. I ordered my drink... and waited 20 minutes to get to the window.... My phone was at 10% when I got in line so that shows how long I waited... The girl working the drive thru today at 430 greeted everyone as soon as they pulled up to the window and apologized for the wait... when I pulled up she closed the window and didn't come until 2 minutes of me sitting there.... My phone died as she was opening the window... I couldn't pay for my drink so I had to leave without one... I was livid... i had just waited 20 minutes for absolutley nothing... if she would have greeted me as fast as she did everyone else I would have been able to pay for my drink... and I would have left with my drink but instead I left with nothing but wasted time.... so annoyed right now.... read more

The barista we just ordered from five minutes ago was SO SWEET! She had rainbow eyeshadow. It's my mom's birthday and she wrote Happy Birthday on the cup and decorated it! I wish we got her name, but hopefully you all know who we're talking about! She went out of her way to make it extra special and we wanted to let someone know that she was delightful. read more

Painfully slow...time after time. I keep hoping to have a positive experience, to no avail. Drive the extra couple minutes to the new one by Target. 100% better. read more

Never had to write a review for Starbucks before, every location has been great, this Starbucks just opened. I have been twice and as nice and large as it is, service seems to slack. Sat in the drive through without anyone taking my order for 15 minutes. When I finally said hello he told me to look at the menu and that he was sorry, well what the heck do you think I've been doing for 15 minutes. Another 5 minutes went by still no answer, ended pulling forward getting stuck behind a line of cars without placing an order. Thanks for starting by day off right Starbucks! read more