I scream, you scream, we all scream for ICE CREAM! Especially in this 115 degree heat wave that will have your ice cream melting as soon as you walk outside. My kiddo and I opted in for Baskin Robbin's to enjoy some ice cream at their location in Southern Highlands. I signed up for their rewards and received bogo 2 scoop sundaes with the works :) Strawberry, milk chocolate, birthday cake flavors oh my! Topped with nuts, whipped cream and a cherry on top. Staff were nice, ice cream was good, and we cooled off. Are you in for a cold treat nearby the BR?? Get your ice cream on and don't forget to sign up for their rewards for some extras! read more

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I came in to get a milkshake and the ice cream flavor was still frozen. Though I'll give the guy props for doing his best to get that ice cream out (5 stars), I did have to deduct 4 stars because he gave up and scooped the ice cream pieces that accidentally popped out of the tub into my milkshake. Before he did it, I seen him look back to see if we're watching still (we were, even if we were sitting down and it didn't look like it from his POV). He turned back around and scooped the ice cream pieces that popped out of the tub and has been sitting on the counter melting into my shake!!! I didn't say nothing because I was lowkey afraid to upset him after everything he just did. He was already showing me some dissatisfaction of my order and looked upset I ordered that specific ice cream flavor--my bad, it was the only flavor I get each time I go here, like?¿?¿ I would not go here anymore, can't trust they handle our ice cream appropriately despite the circumstances. read more

I downloaded this app just because of this. I called asking if this location was hiring part time, the woman who answered cut me off and said no in a very rude manner, then hung up on me. This behavior is unacceptable, and any customer who visits this location should be cautious of the workers there. read more

Wouldnt make shakes "because they were about to close". They didnt close for an hour. Lazy workers. Poor service. read more

Deb had exceptional customer service and you could tell she loves people and she loves her customers. We loved her personality and she did such a great job with our cake, meeting our timelines, and addressing any questions and asks. Not only did we love the design, the confetti cake and ice cream was delicious (highly recommend the confetti cake as it was very moist). In summary, our interaction with Deb is what has made us loyal customers to Baskin Robbin's and also this store. We look forward to more celebratory cakes from her in the future and appreciate the culture and personality she brings to her store. Thank you for welcoming us so warmly and being so personable. You helped make our sons special day! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

9 pm Thursday 6/18 Poor customer service Beverage quality watered down Music to Loud Hire happy adults Not crappy teenagers read more

Paid $8 for a banana Royal. So disappointed the whole thing with whip cream didn't even go higher thn the rim of the cup...2 scoops of I cream that were the size of a golfball each. Never coming to this place again...what a scam. read more

I usually like this place, but this time the workers were awful, not attentive, half scoops, and extremely skimpy on topping. When I paid with a gift card that wasn't all the way used, he asked if I wanted to keep the remaining balance. I said you can use it for a tip. He said okay I'll figure something out. Next time I go if I see these workers I will not go!! Choose your employees well if you want returning customers. read more

Deb the store manager was a pleasure to work with. She designed our cake for our son and he was so happy with the results. She really made his 5th birthday very memorable. She also went out of her way to do a great job and ensure our requests were completed. She really has a customer first attitude and you can tell by how passionate she is with her job. Although we had one hiccup, she quickly addressed it and we greatly appreciated that. Thank you for brightening up our son's day. You've definitely made a loyal customer out of us and we will only go to your store for all future celebrations! Thank you! read more

Rude manager. Came multiple times and same attitude. It reflects on the rest of the staff.

Worst customer service. Should have known with all the bad reviews previous. We preordered a cake for my baby birthday 2 weeks in advance. We go today to pick it up and they said they never received the order. I got the email confirmation and she basically said 'oh crap'. Lady's name is Deb. She was rude and basically said it wasn't her problem that they don't have the order, um.. yes it is because they had no problem charging my card when I ordered online and got the confirmation. Offering no resolution except showing us the premade cakes in the display, which is not at all what I requested. Super rude and doesn't care. I hope nobody bothers to try getting cakes from this store, only going to ruin your plans and doesn't care. read more

They got to Check who's running this location. They close at 9:40 when they are supposed to close at 10. Lazy people who don't want to work anymore. Smh. There was like 5 people who arrived at 9:40 and this were closed at 9:40! read more

Probably never orde from this location again. I ordered an item for 2 Scoops and they literally gave 1 and 1/4 of a scoop. And my banana split didn't have chocolate. And my banana royale only had one scoop instead of two. No wonder it's already 3 stars. read more

Baskin Robbins - 1 and 1/4 Sad Scoop that's supposed to be 2 Whole Scoops. What the hell. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I came into this store I was in a good mood and tried to get a pint of ice cream using my Pint for a Pint coupon that I got from donating blood. The store manager Deb said that she has been there for 5 years and have never seen the coupon. To which I know is not true because I have owned a Baskin-Robbins for many years before and also, have used the similar coupon in other different Baskin-Robbins. She looked at the coupon and she said the coupon was in year 2013. I said, that may be true but there is no expiration date on the coupon. She gave my coupon back and walked away when I was trying to still explain to her about what the coupon stands. She was rude! She turned her back on me and walked away! If she was nice about it, I would have just paid for a pint. Then she kept on yapping on and just totally rude! I left with no ice cream and totally disappointed! This woman does not deserve to work in any Baskin-Robbins! read more

We love getting ice cream once in a while. The place is well kept it's clean. The service is pretty fast for all the time we've been here, and the attendant are always nice and patience. The menu is pretty easy one of the nice place to get ice cream. Also bring cash for tips for some reason the machine don't let you tip. read more

Rudest employee would have to be the old lady at this location. Each time I visit this location this lady ruins my visit. I wanted a pint of a specific ice cream and she said "go to smith's there's a lot of ice cream there!" I thought she was just having a bad day but then I saw her again and was ruder the second time around. Just want some ice cream with no side of rudeness. read more

Lately it's being lacking of customer service and the product too. I ordered a scoop for my little one and the young man did no effort to serve the scoop. It is like he is doing a favor and his face and body language talks for him. If I pay the price for the scoop I expect a scoop not less. I am not sure what is the rule but I am sure it has to be a standard for the product and service. It can better in so many ways. read more

I was a customer for years but today I decided to never come back! The old lady is always rude and not professional!!! I would not recommend this place!!! I would not even give one star, but I have to! read more

Did you know BR is opened until 10pm .. that's awesome. They have all cake sizes. Carlos was awesome, funny and very helpful. Very nice store, cleaned, little music.. nice place to relax and get out of the heat! Thanks for getting my workout/ birthday ice cream cake lol read more

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the man Abel was so amazing and truly helped and made me feel like a real customer I truly appreciate such great service and he is truly such an amazing person read more

Middle age woman employee publicly shamed us for no tip around 4pm on Saturday in front of the entire line of people. Embarrassing look for the brand, the management, and other employees. Terrible. Never returning again. read more

The staff at the store is so friendly. Upon walking in, there was a line almost out the door. It was all hands on deck! Every one of the workers jumped to help cater to everybody who was walking in. They really took their time with each and every one of us guests. Deb, the manager, went out of her way to customize my order and make me happy. I will absolutely bring all of my friends and family to this location. Five stars and give everybody a wonderful round of applause! read more

Oh Deb Deb, it's story time. I am very disappointed with your service. I don't know how you or your store think this is acceptable. I ordered a cake for a specific date and made everything clear from the beginning. I called on July 3rd and was told by DEB the decorator would be in that day and the cake would be ready on time for July 7th. I sent emails that same day saying exactly what I wanted as we were discussing it over the phone and even attached photos showing how I wanted the image on the cake and confirmed the flavor was chocolate cake with mint chocolate chip ice cream. Not once did I say cookies and cream. Not once did I ask for anything different. But then the day of, I get told out of nowhere the cake won't be ready until 8pm because the decorator hadn't even started it and wasn't coming in until 7pm. That's already completely out of left field but nothing I could do. Then I get a call around 7 saying the cake is somehow ready. And when I pick it up? It looked like complete trash. It was sloppy, the picture was crooked (even though Deb will say it wasn't) and it was not even blown out the way I asked when I spoke with her on the phone and the edges were a disaster, and on top of it all, the flavor was completely wrong. I reached out on July 7 regarding this and never received a response so I followed up Deb Deb says that the email was never received and I had to provide proof. Deb looks into it and rather than owning up to the shitty job they did, she tried saying I changed the flavor last minute through email and should have called to confirm even though I had proof that from the beginning I was saying it was mint chocolate chip icecream and chocolate cake on July 3 and I told her over the phone the 3rd too. She will dispute this and say the order says otherwise, well not my problem if you guys put it incorrectly. That is your shop's mistake. What's even worse is when I tell you I'm going to dispute the charge since she's not willing to issue a refund, and I made it clear I'm leaving a review because this is unacceptable and her response is "that's your choice!!" Yeah, it is my choice because it's extremely unfair and unprofessional that I had to pay $50 for a shitty cake that looked nothing like what I asked for besides the photo itself which wasn't blown out how I asked. It looked like a kid slapped it together last second. I could've gone to Walmart and gotten something better for half the price. You gave me a cake that looked like garbage and tasted wrong, then tried to twist the story and blame me. You didn't care about my order, and clearly don't care about your customers either so I would not recommend this place whatsoever for cake. Also, the false advertisement joke for a half sheet they have is crazy work. There will likely be a response from her or the owner defending themselves but the pics and video speak for itself and you guys can decide. read more

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This place is great! The staff is very pleasant and treats customers with respect making their ice cream dreams come true. The manager really goes out of her way to help everyone as fast as she can does a great job . You can see she and her staff cares. The store is always clean and presentable. Great job team!! read more

I come here a lot and service isn't always consistent which is why I wanted to write this review of my experience with Keaton. He greeted us as soon as we entered the store. I asked if they had my favorite, Chocolate Mousse Royal but they didn't. He instead gave me his recommendation of what was the closest to it. This is the first time I was ever given a reasonable alternative. He took care of our 4 orders quickly and in a friendly manner. Great Job! Can't wait to come back again! read more

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I go here frequently because it's very close to home. They're usually one or two workers and they're always very friendly and helpful. The place is clean and the ice cream is delicious! read more

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The manager, deb I believe. Started using profanity when referring to my children. She said things like "This isn't a fucking playground" and then insulted my parenting as well. Won't be coming back here because as a manager you should not be shit talking customers period. ESPECIALLY if they are 2 feet from you. read more

I'm not normally the person to leave lots of reviews, but after reading some of the others it's pretty clear that this location only cares about the money. I'm a local in the area....I bring my girls here a lot, well at least a few times a month normally. I had already had reservations about coming back as a paying customer since I asked them about having a an Ice Cream party for some high school students that were graduating with honors.... even saying I'd pay for half if they could donate some gift cards to winners of the college acceptance campaign, only for them to say no....we are not a community based company. As long as this company has been in business I was really shocked at that. However I said to each its own, just because I donate to non profits in my area as a business owner does not mean others are open to it. Now I come in today for ice cream for the kids and i'm watching the scooper person literally weight the cup of ice cream on a scale. That is so ugly and a slap in the face for paying customers. You should be a shamed of that as a work wide company. Just remember businesses can go out of business when customers stop supporting you. #dobetter! won't purchase here again. Aloha Pine Apple is in the same parking lot. I'll rather pay more there for better service as they are a community based company. Meaning they give back! I'm over 31 flavors and this selfishness. read more

It's been a while since I've been to Baskin Robbins, but it was my nephews birthday and I know they love ice cream and cake so to make it easier I thought, let's get an ice cream cake. I came in to inquire about the cake and a young lady informed me that if I wanted to order a cake she suggested that I come back in the morning because she wasn't sure how to enter it in the system. She was super nice, but I thought that was weird request. Anyways I ended up going online and placing my order. It was super simple and easy to order online with a quick turnaround time, which is exactly what I needed. Just a disclaimer that I wanted to pick it up early Saturday morning, and I didn't realize they don't open until 11am. Overall the kids enjoyed their ice cream cake and it turned out exactly how it was pictured online. Thanks Baskin Robbins! read more

Baskin Robbins - Mario & Luigi Ice Cream Cake (the Happy Birthday sign and candles were not included) - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Called to let them know would be on the way and I would make it 5 minutes before closing, I live right down the street literally 2 minutes away, they said that's fine. As I was pulling up a worker with curly hair ran to the door to lock it and ran back to the back of the store to hide until actual closing time. Could've just told me no I couldn't come, I was getting my family ready to come and this happens. Very upsetting because I always come to this place. Least you could've done was not waste me and my families time. read more

Baskin Robbins - Person who locked the door. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

If I could leave 0 stars I would. The MANAGER has absolutely 0 customer service. We had gotten a gift card and it wasn't working. She said she couldn't help us. My husband decided to see if he could download the app and add it there and he did. The gift card balance said $25. She tried scanning it again and said it wasn't working. She was like, "I don't know what to tell you guys. Try calling customer service". At the same time, another customer was walking in and she said, "hello". He didn't hear her and she said it even louder. Then she said, "yeah, finally" when he finally waived back. What terrible management. We came here on a day to surprise our daughter for a cute ice cream day with our toddler. She absolutely ruined that. Not coming here again! It totally makes sense why all the new reviews are 1 star. read more

Isaiah was amazing! He was so friendly and helped steer us in the right direction as I'm super indecisive when trying to select a flavor. He made our experience wonderful. read more

Customer service, from manager, was terrible. Me and my friends were just trying to get some ice cream together because of the day off from school. We had just arrived and were told rudely by the manager "Do not come in here if you aren't going to be polite" We came back later after trying to get ice cream from a different location, we were treated with rudeness, and sass. We left because we did not want to be treated like this. We called after finally getting ice cream to get a manager to complain. We found out she was the manager and she continued to harass us over the phone. If you are someone who is younger, or looks younger, do not come here if you are looking to have an enjoyable experience. read more

I fell in love with the bear ice cream cake and had to order one for myself during the Valentine's Day season. The order was called in and ready in a couple of days because the bear is so large and needed to set. He was a very chilly bear and stayed frozen in my fridge for a day. The chocolate chip ice cream was a good combo with the chocolate cake and the fudgy exterior of the bear. After the initial serving, I portioned it off into chunks that I stored in the freezer. It took about a month to finish eating it all and it was a delicious treat! The cake decorator is so talented at this location and she did a fabulous job!!! read more

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This sales associate skipped us and helped someone else. Felt discriminated! We come here all the time and all the other ladies helped us just fine but not today 2/17/2023! I don't know why she skipped us when it was our turn. Anyway, we will think about coming here in the future. Ice cream is great though. read more

TWO SCOOPS MINT CHOCOLATE CHIP. I love Baskin and Robbins. I don't care what flavor I get I will eat it like my life depended on it. We went to this location on a Saturday evening. It was slow so we were the only customers in there. As soon as we walked in we were greeted by the worker behind the counter. My kids love getting the pre-packed ice cream they got Chocolate and Cookies N Cream. As for me I got a two scoop in a cup of CHOCOLATE CHIP and Cherries Jubilee. There is something about ice cream that just makes your heart melt. Haha. But anyway the inside was nice and clean and organized. They do have restrooms for paying customers for you parents out there. My experience here was awesome so I will be back over and over again. read more

This has always been my childhood happy place. I'm so pleased to see they opened up a Baskin Robbins here. I love the sweet smell of cookies and shakes and banana and ice cream. On a hot Vegas summer day this is a must. The perfect sweet treat to make anyone's day. You are in and out with the quickness. The girl helping you is sweet and easy to talk to. I come here and make it a point to try a different flavor ice cream each time. I also love how it's in a shopping center that has many food options to choose from so coming in right after is so easy. read more

Baskin Robbins - About to walk in! Let's go! - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

As soon as I walked in I was greeted by Tiffani she was so nice and sweet. Great customer service overall. I will be coming back !

I wanted to point out the excellent customer service by Rossi. She was very friendly. Thank you, Rossi!

I was actually excited when this place opened up so close to home. This was the first time I've been here and I will not be back. As soon as I asked for a fresh packed quart of Jamoca I could tell the employee did not want to pack it. He suggested I get the Jamoca Almond Fudge from the pre packed selection. I reiterated that I just want plain Jamoca and could he please pack a quart for me. He reluctantly did so and I soon as I got home I saw what a terrible job he did. It was not even half full. I will not be coming again if this is kind of service they provide. I would rather drive out of the way to any other ice cream place. What a disappointment. read more

Baskin Robbins - Worst packed quart I've ever bought from Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada