Not sure what's up with this Starbucks, had a Starbucks cup I bought with my points and the lid broke. So I brought it back and asked if I could just change the lid, not even get a new cup. Apparently they needed manager approval to do this, and no manager was in. Apparently fraud is an issue. Lady, there's a big Starbucks logo on the cup, and you have the same cup on your shelves. What kind of fraud are you worried about. read more

Came in and ordered had a great time. They were busy, but they were pumping out drinks and food like nobody's business way to go Starbucks!!! This location in specific has my heart. If you need to go to the bathroom, you will need a code. You can just grab it at the register and I can't speak for the men's bathroom but the women's bathroom there's two stalls so two people can go at one time. read more

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Wow what a great location, walking in I was instantly greeted, a warm genuine welcome, at the register the barista (multi tasking) greeted me quickly and was able to ask me how I was doing and what could they get me all while working to get their drive thru customers out quickly!! After my order was processed I took a seat in their super clean lobby !! Listening to the chatter of the team lots of motivation and laughter (so refreshing to hear ) all of the team working together, a local to this store walked in and the team started shouting Happy Birthday to him !!! The look on his face was priceless you can tell it really made his day with the outpour of love , my drink came out quickly and my everything bagel was welll EVERYTHING I was expecting fresh hot and full of flavor soooo delicious , I'd definitely recommend this experience read more

Starbucks - Coffee & Tea Near Me - Gilroy, California

This could have been a 1 or 2-star experience. But based on how the staff responded and the cleanliness of the bathroom, I give this Starbucks 4-stars. The cashier welcomed us upon entry and was very helpful in helping me figure out vegan food options. I ordered a Falafel Pocket with Avocado Spread. Another gal, who gave manager vibes, prepared my food and handed it to me. I sat at a table, took a bite, and discovered meat and cheese. I took it back to the counter but both staff that previously assisted me were not there. So another guy helped me and when I brought the issue to his attention, he was super apologetic after letting me know I was given a Chicken Jalapeño Pocket. He was quick to make the correct item for me. The gal who originally handed me the order and might be the manager walked past just moments later and was also informed. She also apologized for the error. Once I received the correct item, I enjoyed it. Perfect snack for my road trip. https://www.yelp.com/biz_photos/starbucks-gilroy-8?start=30&select=1k3W-I-hM6bUScCubMwACQ I also ordered a Lavender Latte which was tasty but did not contain any espresso. I'm not sure if that was by design or by mistake. I didn't realize this until I had already left otherwise I would have asked for a shot. This was a solid option at 7am before our long drive to SoCal. read more

Starbucks - Falafel Pocket - Coffee & Tea Near Me - Gilroy, California

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Omg, no, guys, this Starbucks does not prepare good drinks. Maybe just Coffee, but a CUSTOMIZED drink. Go elsewhere. My Matcha was not well blended; the powder was floating on top of the cup! This is my last visit here. I gave it three visits, and the third was the last! The staff is friendly, but they are not getting proper drink training. The ice looks cloudy, which tells me the machine is not cleaned correctly or needs a new filter. Sorry bye Felicia this is for the 7050 Camino Arroyo and Renz location in Gilroy. read more

Starbucks - Matcha Powder sitting at the bottom of cup forgot to take a pic of the top of the drink. - Coffee & Tea Near Me - Gilroy, California

Poor service. Waiting while they process all the drive-through orders before they get to you.

I appreciate this location, close to the mall, always almost get our drink right as far as making sure they put oatmilk or soy or else it'll be a disaster for us. The drinks that come out from the bar are pretty tasty. Small, cozy and pretty straightforward. In and out not seating area. read more

Clean. Clean bathrooms. Cordial staff. Strong WiFi. Starbucks usually delivers all the time when we are traveling. read more

Starbucks - a coffee shop with a counter and chairs - Coffee & Tea Near Me - Gilroy, California

I ordered for pick up and my order was ready before the expected pick up time so I was happy! The store was clean and had nice seating. Was just here for a quick minute. read more

Starbucks - the interior of a starbucks coffee shop - Coffee & Tea Near Me - Gilroy, California

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Someone working here needs a raise! Stopped by here while waiting for my car to charge, coffee was fine. But my cup had a cute little sticker with a cartoon avocado on it. Silly, cute, and totally made my (stressful) day. Perfect small gesture, thank you stranger!!! read more

This Starbucks used to be the best in town but their service has gone way downhill lately. Twice now I have told them that I wanted to use my star rewards for my purchase. Both times they said "no problem". Then they charged my account instead! In addition, I typically take my own cup for them to put coffee in, even at the drive thru. They are supposed to collect the cup, fill it, and return it to me. The girl at the window has the pitcher with my drink hanging out the window and asked me to just hold my cup so she could pour it. I asked if she didn't want to take my cup inside so that she could set it on a counter to pour it in that way. She seemed perturbed by the request but complied. My friend who was with me in the car used to work in food service and said that what she did by trying to pour the drink out the window was unsanitary and realistically a "fireable" offense as it could have led to bacteria or other things getting into the drink! read more

Gave back my drink as they did not have any lavender in it hardly when I paid and tipped them well asking for extra lavender....

This place is SLOW. Took 25 minutes for a Nitro Cold brew, and then realized they didn't have any Nitro. Time to go back to Peet's.

It's super annoying when they make a drink wrong then don't even re make it properly just swirl it around. I got the lavender foam matcha oat milk. Half the venti cup is foam I scraped it out to show how they just filled half of it up. When I asked for it to be remade and showed her how much foam there is all she did was take it away from the window and swirled it around & handed it back. read more

Starbucks - Half the cup is nothing but foam!!! - Coffee & Tea Near Me - Gilroy, California

Great stopping point for restrooms and refreshments when traveling from SJ Valley to Bay Area. Easy access from Hwy and Freeway. Lots of parking, even for travel vehicles. Drawback, they don't have much coffee variety after 11am. read more

Fast and friendly drive-thru experience. Despite the long line of cars; the staff really keep the customers moving and making great beverages. This has always been an efficient location that never lets us down even amidst these COVID days. If you're passing through Gilroy and need to recharge; don't hesitate to do a drive-thru this Starbucks just .3miles off the highway 101. This is a great location. I highly recommend it. read more

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Thank you to Ashley for having the best customer service.I did not like my drink.She was more than willing to make me a new one which come out amazing! I love this Starbucks read more

Terrible service. They made multiple drinks incorrect (size, type, ect) including several of ours and several other in just the few minutes we were there. The lady who made the drinks got upset at the several people who's drinks she made wrong. I would understand if they experiencing a rush, but there was 1 person in the drive through and 2 people inside. Overall the service was super poor and I typically don't leave reviews, but it was incredibly frustrating. read more

First time reviewing Starbucks. Probably the best service we have had ever. Wish I got the name of the cashier. They were out of a particular tea, but she did her best to suggest alternatives. She was patient with the Starbucks app my wife was using on her phone. Drinks and food are pretty consistent at every location. My go to is the chorizo breakfast sandwich. Mochas at Starbucks blow (you reading this Mr. Johnson?). Chalky, powdered cocoa doesn't make a good mocha... Had a pumpkin spiced latte and Update: First, Starbucks as a whole got rid of my favorite sandwich: cherizo sausage. Can't knock this location for that huge mistake. Had the bacon gudda sandwich today and it had "essence" of bacon. Again, can't knock this location, but I should never ice chunks in the center of the eggs! Worst breakfast sandwich I have ever had. read more

I'm not sure how stressful a manger can get at Starbucks, but clearly enough to yell at associates. I asked on the side for the girls name and apparently her name is Sam. She's very rude and talks like a child, very condescending and I didn't appreciate her tone to the baristas :( Feel bad for those poor kids who are just trying to survive. read more

Out of the multiple Starbucks in town this is the one I ALWAYS choose to come to over the other locations. Today I walked in asked for my order and the barista Carlos asked what's the name ? And told him and he rudely responded with What's the name (for the second time). He then responded with "it's going to be a minute". Which I totally understood and said okay and stepped back. I was looking at the caffeine sign mostly and then looking around the store as usual people do. My order is ready under two mins I was not being impatient or making faces or complaining. He gave me my drink and I asked for a second straw which he gave to me. This is where my experience went from 100 to 0 real quick ... he then proceeded to turn to his co worker and say "I would rather be working drive bar because then you have people coming in store and staring at you like an animal." I was standing there because I was putting my straws in my drink to leave. Starbucks is unique because of its customer experience and that's what sets it aside from any other coffee shop. With that being said he made me feel extremely uncomfortable to visit this store again because I was just being a normal patient customer but he took offense to me waiting for my drinks. I only took the time out of my day to write this review because I am a consistent customer. I spend my money here and it doesn't feel good to have an employee make comments that can be taken offensively by customers. I hope he is able to learn from this experience or choose another occupation if he doesn't like the customer service industry. read more

Delicious latte and sandwich. Dom was the nicest cashier I've ever encountered through a drive through. Thanks for providing exceptional service for us and fueling our trip from San Jose to LA. Happy thanksgiving! read more

This Starbuck is so much quicker than the one just 4 miles away. It offers a drive-through and they've never gotten my order wrong. You can usually find all of the new items displayed on signs along the drive through. They also have the screen to show you what you've ordered. Everyone's always friendly. read more

The early morning shift crew on 12/15 gave exceptional service. Best sandwiches we've had plus great drinks. Thank you!

This location is convenient, it's close to the freeway and shopping. The drive-through is quick, and accurate. The customer service is consistently good. The baristas are friendly. I love the extended hours at this location. read more

As is the case with most chain establishments, much of the ambiance and general expectations are the same. This Starbucks is clean, well furnished for studying and enjoying your coffee or tea, and is stocked with all of the odds and ends that are typical of their chain such as coffee beans and tumblers. Although not as busy as the other 2 nearby locations, this Starbucks has some work to do when it comes to customer service. When I walked in, there was no one in line and no one at the register. However, being the frequent customer that I am, I already knew what I wanted. I waited for a while, unaddressed wondering if I was seen. Finally, as the line began to grow to almost 3 people long, I asked if anyone was available to take my order. Finally, a young man emerged to take the order. After the order was taken we asked for the receipt and sat down. However, upon further investigation, I realized we were given someone else's receipt. So I returned to the front to get the correct receipt. Then, when I received my order it was partially wrong and also incomplete. Luckily, the staff fixed everything with no questions asked and I ended up leaving, a happy camper. It's new, it's clean, and is quite satisfying. All in all, this wasn't an awful experience, just a slightly off putting one. I hope to come back soon to give this location another chance and see if things change. read more

Starbucks - Stocked and clean! - Coffee & Tea Near Me - Gilroy, California

I LOVE this place! Pink drink and dragonfruit drink are my favorite drinks. They just taste delicious! All the workers are very kind and the service is really good because we don't wait. I also really love how we can do work at Starbucks with all the little tables, and it's really pretty. I just think this place is very very awesome, with drinks for everyone! read more

Standard Starbucks here, no complaints at all. Get in, get coffee, get out -- then off to shop for a month's supply of Garlic to take back to my Brentwood, California hometown. No bad breathe, no garlic breath, just good smells here. read more

It's not a drive thru when you're waiting 15 mins. In line. AVOID this Starbucks if you're in a rush because they don't stick to a time schedule per vehicle. They will have you waiting!! read more

We went to this Starbucks and forgot our banana bread there. We unfortunately couldn't come back the same day and called in to see what they could do. A nice gentleman said just to come in the next day and say that we had spoken to him. The drinks and customer service was amazing! read more

Today they are serving food to customers in faulty bags so if you walk in and pick up your order in person, by the time you walk back to your car the food falls out on the ground. We ordered two paninis and one of them fell directly out of the bag- the other was close but we saved it. The first time it happened they were nice enough and remade the food, the second time she acted like we were doing it on purpose or something which was weird. Most hungry people don't pay for something and then continuously drop it....If you know the bags (specifically the panini bags) aren't closed on the bottom, wouldn't you use common sense and serve items to customers in a different size bag which isn't faulty? We can't be the only customers whose food fell right out of the bag. read more

Came in with my sister. Literally no one in front of us in line... There were 5 baristas behind the counter, yet it took about 10 minutes for one of them to come and take our order. It's not like there was a wall there, preventing them from seeing us. I made eye contact with ALL of them. It's clean inside... As it should be since it's new. It took a long time to make our drinks too. *eyeroll* Hopefully it's because the employees are all new... Not. Even that's not a good excuse for the service being dreadfully slow. Go to the other one across the street in the target plaza. Soooo much faster. read more

Terrible Wifi Internet! So slow, can't do anything, speed is slower than an old dial-up modem. I reported it the first time I visited months ago and corporate tried to blame my computer. I see they replaced the "fast Google Wi-for" sticker in the window with generic "free Wi-Fi" -- not exactly a fix for the real problem. read more

Starbucks - Slow!!!!! - Coffee & Tea Near Me - Gilroy, California

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I didn't even know this place was here until I found on yelp. I only knew of the one by Panera which is always really slow. I've been here a couple times. Both times had great fast service. I don't think many people know of this drive through Starbucks near Chuck e cheese otherwise they would come here instead of the one by Panera/Verizon. I was having issues with my Starbucks app reloading it and they helped me figure it out. read more

Starbucks - Two new macchiatos, almond and coconut milk - Coffee & Tea Near Me - Gilroy, California

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This location is always busy but the staff knows what they are doing. I've never had to wait long, order is always correct and the staff is great. Was searching for one of the studded cups awhile back and they were kind enough to give me a general time frame to come back after they had time to go through shipment. Came back and they had it! This location always give great service. read more

I've enjoyed coming to this Starbucks as compared to the other ones around town. We've been fortunate that every time we order, they have what we want. The baristas are friendly and their drinks are consistently good. The store is clean and well-kept. Definitely my go-to Starbucks whenever I'm in need of a caffeine rush. read more

I always come to this Starbucks because it's convenient and I'm always in the area to go shopping. But after they messed up on my drinks multiple times and I forgot to ask for a straw in the drive thru. So I went inside to get one, the girl with braids in her hair was making a drink so I waited till she was done. I ask her for a straw and she grabbed the straw with an attitude turned around looked me up and down like she didn't even want to give me the straw. Anyways I know it's not that serious but I found it very rude. I'd rather go to the Starbucks down the street in the next plaza, they are so much nicer and less busy. read more

Came out to do some Christmas shopping, and thought it would be nice to take a break for some caffine to keep moving. So, my wife and I stopped for a quick pick-me-up at Starbucks; she got a venti frappuccino and i got a triple cappuccino. Once, we got our drinks, I wanted to spruce up my drink with some sugar, but to my mistake...there wasn't any pourable containers, like the other locations. The condiment station was not well stocked with the neccessary coffee essentials. So, in short of all this...I am NOT impressed! read more

I love coming to this Starbucks so much but the same situation had happened twice so I had to write a review. I have ordered their pastries and they are expired. They had made me sick and my family too. I took a picture of the one I got today. Unacceptable. So please be aware. Starbucks you need to do better. read more

This location is the best location around! Well, that is if you prefer to wait extra long for your food or drinks. I've used this newer location multiple times and they have never let me down! Once I learned they take a long time to make any espresso drink or heat up any food I quickly learned this is my go to for coffee when I've got extra time to kill. Fortunately with my 20 minute drive in from Hollister I know I can mobile order and sometimes it's ready when I get there! How great is that! read more