This Starbucks is pretty big and has a drive thru. Service is ok but in times it can get slow and they can take up to 20 minor more to make your drink. Ambiance is same standard for a Starbucks. It is clean, has one bathroom and tables inside and outside. Drinks are made pretty consistent for the quality of the chain. I usually get a Cortado with Soy Milk. It is located in a shopping area with lots of parking, but in rush hour it can be very busy. Drive thru is always packed. read more

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I don't frequent this location often just cause I'm not in the area much. My last visit I was surprised to see it was not super busy, but it was mid afternoon. The several times I've visited, service has been quick. The interior of the store very clean and organized. This location is very spacious which is nice. I recall lines are usually fairly long, but not today which was great. They have a drive through. Nothing extra special at this location. No extra fancy chairs here. 2025: 53 read more

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Service was slow. The cashier was very nice but the others were just talking and started drinks once they were done. I ordered at 4:40pm and received my drinks at 5pm! It was empty inside with three cars in the drive thru. The quality of the drink was bad too. As a Reserve member this has been the worst. read more

Starbucks - Waited from 4:40pm to 5pm for 3 drinks - Coffee & Tea Near Me - Chula Vista, California

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I order on line after 20 minutes and the cheese denise check with them, and the are taking so long to finish order and there no label or name on the bag I'm always have to come check back in a few times to get my cake , coffee. It's the bad customer service I ever see for a shop in a good location like that . It's always a long period of time to get the coffee, although in the app said is Ready. " hopefully these people working faster for customers " read more

Great place for a quick coffee. Good service & chill spot. Lots of menu options.... Service with a smile.

Preparing to hit the road for our next destination, I placed a mobile order for pickup. Upon entering the store, there is an electronic board that listed my name under 'Preparing.' The other headings were 'Ready' and do not remember the other. That was a nice feature, I knew where I fell in line of being served. My order was ready in 5 min, tasted as expected and was handed to me with a smile. The store was clean, well lit and had seating on the exterior of the store with the counter directly in front of entrance. At 7:30a on a holiday Monday, there was one order ahead of mine. read more

Now I know why this place have so many bad reviews . the whole crew is great except the one person guiding the ship

If you woke up early today at 4am to get a hello Kitty collectible for you or a friend. And were told they ran out before they even opened the doors. It's because they sold all of their product to the first drive-through customer. After speaking to the manager, Diego, he could care less and said there are no rules on the limit. They can sell a customer. Told me if I had a complaint it would have to go to corporate. Diego, there's a reason why the Starbucks you're managing has horrible reviews and it's nothing to do with the taste of the coffee. You see a line of people waiting outside of your door for a release. You completely ignore them and sell all of your product to the first car. Then you have employees, mocking the fact that people are lining up for hello Kitty out loud after these people were told there was no more product. With all of these Starbucks locations closing I'm surprised this one is still doing business with how horrible the service is. read more

This store has the worst service. They closed the store for a meeting at 6pm - Prime Time! I just had major surgery and didn't want to wait in the long drive-thru line. I had to park far and walk, only to learn I had to walk all the way back to my car and get into the drive-thru line. Who has a team meeting at 6pm when people are coming home from work and want to get their orders? read more

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Honestly if I could leave 0 stars I would. This location is notorious for getting drinks wrong. Yesterday I drove to this loction because its the only nearby drive thru starbucks. I picked up an iced caramel macchiato, a hot caramel macchiato, and a black tea. I ordered these drinks with specific alternations; replace the 6 pumps of vanilla with sugar free syrup (mind you that means the same amount of pumps in a venti) and no water in the black tea. When I recieved my drinks, my black tea was watered down, the hot macchiato had 5 pumps of sugar free vanilla, and the iced macchiato had 4 pumps of sugar free vanilla. I have no idea where these two numbers came from when all I had asked for was to replace the syrup with sugar free. After reviewing my labels and discovering the mistakes, I called the location to ask for a refund. When I was on the phone the lady sounded kind and remorseful and offered to "get those drinks started for me" on the way back AND to get a refund. This is where the miscommunication started from either the shift leader or manager? I didn't ask who she was. Once I arrived to the starbucks I went inside the store rather than going through the drive thru again. When I came in, she asked me about the drinks I had ordered and put them into the computer to return the funds. Then because I was told they would "get those drinks started for me" while I was on the way there, I stood by the counter to wait for the drinks. Almost 20 minutes went by when I realized I wasn't going to get any drinks. I went back to the register and asked the lady if I was going to receive the drinks they had messed up and she told me my options were actually to get the drinks remade OR get a refund. See this startbucks looks nice inside and has a drive thru, but the service here is always terrible as they frequently get your drinks wrong and they are less accommodating than any of the other locations in Chula Vista. Even other locations in the area are not allowed to fix this locations mistakes. I hope they get better service and actually listen to their customers next time as I can see in the reviews not much of that is happeneing. read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

I was deeply dissatisfied with the customer service. This specific employee named Nick was unkind. He made it very apparent he did not want to be working, take our order, or even look at us. He was taping his fingers and with an attitude said "OKAY" when I would ask him I'm loading my Starbucks app. When I asked for more ice in my drink he sighed and said OKAY with attitude again. Is disappointing to feel judged while just purchasing a drink. I will say the service was fast. There was plenty of standing room to wait for your drink. read more

Starbucks - Barista behind making drinks/ cashier - Coffee & Tea Near Me - Chula Vista, California

Look I had to calm myself before writing this because on 3 separate occasions I have ask, been charged for, and not received our drinks made with oatmilk. Im allergic and this is just careless. read more

Very friendly service and our drinks were made perfectly, but gods, that hairpin turn right before the drive-thru window is brutal!!! Make sure you check out all the dents in the bollard and building from the people who smashed into it! lmao I need wheels that turn sideways to line up with the window, which is really high up. Some Takeshi's Castle business you gotta do for your drink here. Shout-out to the drive-thru baristas who make it work though ahahaha read more

Whoever is making your white chocolate mocha's in the drive through line is forgetting something. This will make the 3rd time in a week so instead of having my drink remade, I thought a review would get my point across. read more

Not one customer inside, and I sent my son in to get a water. I had just spent $35 in the drive-through, and he wanted water to go with his grilled cheese. They wouldn't give my son a water because they said he had to buy something...mind you he's only 10. he came out and I gave him my receipt to show them, and they completely ignored him when he walked back in. Not one customer was ordering inside. He waited five minutes, and I just called him and told him to come back to the car. I would've gone in myself, but I had my puppy with me. How rude and lazy can you be. I will never give this Starbucks business again. I can't stand when people are rude to kids. There were two people working. A man and a middle aged lady, read more

Worst experience they purposely make your drinks wrong, they delay orders to make customers wait longer. Manager Diego is rude unprofessional doesn't care about customers concerns he tried to charge me an extra fee for milk. Baristas Noah, Samantha have bad attitudes towards.They get so angry if you place a mobile order while at the drive thru which makes no sense if they already make customers wait 20 to 25 minutes just in drive-thru!! This store has horrible customer service clearly they hate their job. The 2 stars says it all about management/staff Starbucks please fix this problem. read more

I accidentally ordered a grande vs a venti on App and immediately got in line at drive through and asked if they could make it a venti and "Dani" girl ( sorry if I misspelled your name but your name badge was not readable) said NO because it was already made ... this was literally within 1-2 minutes of placing order given I was at Starbucks parking lot placing it through APP :( ... This is not the first time I accidentally order the wrong size on APP and staff have always been helpful /accommodating enough to cancel my order and charge me for a bigger drink but, not this time, ... anyhow - I rather drive to my usual Starbuck even if its out of my way. read more

Their service is always spot on. Pretty fast getting orders out, friendly baristas, I'm currently here working and one of them went around to everyone asking if we wanted some water that's awesome! I like this location for working there's booths versus the uncomfortable chairs read more

Customer service non existent. Slow as hell! The board showed my coffee was ready. Waited 10 minutes to get it. I asked twice and they said it was ready, it was just a cup of coffee. When I got it, it was warm. You'd expect since it took that long that it'd be hot. Nope! Don't go here! read more

Mobile ordering here seems pointless. I arrived at the scheduled pickup time and my order hadn't even been started. It took another 30 minutes to receive it. I understand being busy, but the pickup time should reflect the actual wait. read more

They forced me to give a tip at the drive thru. Since when do I have to tip at a drive thru. One thing they did do is lose me as a customer.i will never ever go there again. Too much attitude. Bye read more

We arrived right as they were rebooting their entire system, so we had to wait quite a while for it to come back up. One of their bathrooms was out of service. We ordered the chocolate cream cold brew and it was done perfectly, once we were finally able to order. read more

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Starbucks is not as popular as before, I don't buy coffee here anymore...Before I used to buy coffee here but I 'learned something when my friend showed me the real coffee drinks, and they are not Starbucks but Local Coffee Roasters, meaning the coffee beans they're using is not of those beans that were roasted many months ago. So I learn to not get the coffee here, well the story changed a lot since I bought my own Italy made espresso machine and grinder, i get my beans fron Amada, BRCR, Portola, and James. and imagine a drinks cost you almost 6 bucks with you half of it is ice and if you dont asked for less ice, your drnk will be ice filled whata shame. read more

Shame on whoever answered the phone prior to the hello kitty release telling people they wouldn't sell at the drive thru considering it opens 30 minutes before doors. The young minded staff shamelessly laughed at people in line at the lobby watching the first few cars buy all of the merch. I understand they are doing what was told, however, the miscommunication of the team was horrible and the customer service had no remorse for others lining up early as well. This location needs to be taught better. Management should be embarrassed. This is customer base business. Not just coffee and merch. My mornings are rarely kind pickups picking up my coffee. Looking at past reviews, seems like management needs help. Do better. read more

15 minutes through the driveway with only 4 cars. Get it together in there please!!!! Late to work and not happy with their slow service

Woah! Ultra busy, at least from my experience working on a laptop on their patio on a Friday morning. That said, the workers were hustling and friendly. Ordering through the mobile app meant no wait (pick your drink up directly from the counter on the left hand side after walking in). Grande green iced tea ($3.45) was tasty + refreshing. I choose for them not to water it down via customizations in the app. Location is pretty spacious and modern. The drive thru stretched FAR for the entirety of my stay. Overall, solid. read more

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I hate to make this review, but I honestly feel that a venti drink with cold foam shouldn't literally be half foam. When I got it, the foam didn't even look like strawberry foam, I could barely taste it. And after a few sips I was basically done with my drink since there's only half of it filled. I think better quality control should be taken to account regardless of it being busy or not. I recommend going to other starbucks locations and not this one ! read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

The cashier is super duper! She takes my order accurately and makes great recommendations . Overall, a good Starbucks experience! read more

Starbucks - Pink refresher - Coffee & Tea Near Me - Chula Vista, California

Here is an updated review with photos of their ridiculously super tight drive thru, like an obstacle course. Lol. read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

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i visited the cafe at 1610 millenia ave in chula vista with my boyfriend because we wanted a calm place to study. as a customer my interaction with the manager diego was not bad. he was polite when i asked a question about the menu and he was not rude to me personally. from a customer point of view he seemed fine. however while we were studying the atmosphere behind the counter felt uncomfortable. we could hear the manager speaking to the baristas and the tone sounded tense and sharp. the baristas looked stressed and uncomfortable, almost like they were nervous about every little thing. their body language seemed tight and anxious and it was hard not to notice because the cafe was fairly quiet. even though he was respectful to me, the way he talked to his employees changed the whole mood of the place and made it hard to relax. after the visit i went online to customer support to share my concern. the representative i spoke with was named sirisha. i told her that my interaction with the manager was fine but that the baristas seemed uncomfortable and i wanted to share that feedback with the district manager. instead of helping or trying to understand the situation it felt like she brushed me off and did not really care. i repeatedly asked to contact the district manager and nothing helpful was given. it made me wonder how much starbucks actually cares about the way employees are treated and how the atmosphere of a store affects customers. overall diego was polite to me, but the energy in the store was tense and the baristas looked stressed. i tried to give feedback through customer support and was disappointed with the response. a cafe should feel welcoming for both employees and customers, and i hope someone actually listens to concerns like this in the future. read more

There are truly many options to go to when deciding you want a Starbucks, and you're in the Eastlake/Otay area. This Starbucks usually has a pretty long drive through line, it's the only drive through, and will also get kinda busy on the inside too. I recently had an experience where my drink was done incorrectly not once but twice. I asked a third time to get it fixed and they did it! They also provided me a free drink card for my next visit which was something I didnt ask for and they provided that anyway. I recommend this Starbucks because they go out of their way to take care of their customers as long as you are polite and respectful read more

Starbucks - Little Irish Cream Cold Brew - Coffee & Tea Near Me - Chula Vista, California

Horrible and extremely slow customer service. Every time it's always a no less than a 15 mins wait for a warmed brownie.

good customer service they gave me a free water and didn't give me an attitude perfect

Don't waste your time coming here, long wait time, and I was with someone in the drive thru asked if we could do two separate orders, they said no, they went inside, said they were closed even tho it says they close at 10 in store as well read more

Never have issues here. The workers are always pleasant. There's a lot of room to work inside or outside. Your choice. They usually always have everything I want and never had an issue having things out of stock. Lots of cute tumblers for purchase too. It just sucks that it's the only drive thru Starbucks in our area, so the drive thru line can be a pain to access sometimes! Otherwise, just go inside to order. read more

Starbucks - Open space. - Coffee & Tea Near Me - Chula Vista, California

The only reason why they deserve 1 star is for the cashiers that are usually friendly. I'm an extremely patient person, but my last 2 visits have had issues. They forgot one of my drinks from an online order after marking it as ready. When I inquired about it, it seemed to have disappeared. I just left and again my 3rd drink was not ready after it was marked that it was. I inquired again and was left waiting an additional 5 minutes or longer. I don't mind waiting, my family had all finished their drinks by the time I received mine, I wasn't even upset about that. I was upset that it was marked as ready when it wasn't and how I seemed to be inconveniencing the baristas by asking. Go to Casa de Otay or Paris Baguette instead. read more

10 mins wait on Mother's Day and to think I went to get my favorite drink to make myself happy and little that I know this gurl would ruin the day for me. I ordered an iced lavender matcha with extra lavender foam but the foam sank in the bottom as soon as this chick put it on top of my drink. I was watching her the whole time and she didn't take the time to froth the foam and I asked her where is the foam. She said it sank in the bottom and I said it shouldn't be like that. She said it's not always the same. Whaaat? This is Starbucks right? Handcrafted coffee and drinks. If I wanted a crap matcha latte the k wouldn't pay $6 for it. I just walked away since I was already upset. Please Starbucks ensure your employees are keeping the high standards making the drink. You have no idea how much that lavender foam makes me happy every time I taste it. read more

I checked online before heading to this Starbucks, and it showed the store was open. I was on a 30-minute break from work and ran there to grab something quickly, but when I arrived, the door was locked. There was no sign explaining why, and nothing online mentioned a closure. By the time I realized it, I only had about 10 minutes left of my break, so the trip was a total waste of tip read more

I've been coming here often , but unfortunately, I've had some bad experiences with the employees here. Don't get me wrong, there are a few employees who are really great, and I'm always happy to leave a tip for them. But the poor treatment is upsetting. read more

I'm not a coffee lover, but the Frappucino is my favorite. To me, it's more like a shake than a coffee. My 2 year old puppy loves to lick my coffee mug too! so it's kind of a family drink read more

Starbucks - Frappuccino - Coffee & Tea Near Me - Chula Vista, California