On the times I go here, they're always mobile orders, and I've never ordered anything inside. Minus one star since I'm not familiar with direct contact during ordering, cleanliness of the restrooms, and overall operation of the location. On instances when I've picked up my order and hung out inside, the only thing I've noticed is that the long table can be sticky or have a bit of mess, but I don't expect anyone to come by and do a wipedown. I'm not sure if that's a company procedure to do a sweep of the floors and wipe the tables. The drinks and food are just right for my liking, and I've never had issues with delays when I pick up my order. This place is good enough for me for a quick pickup! read more

How can a customer be served with 'whatever this is' in their drink?! That's disgusting. I'll NEVER go to this particular Starbucks. And, they were completely out of the sweetener that I usually have in my Iced Green Tea. I guess they figured they'd give me this?! Thanks! read more

Starbucks - Came out of my Sweet Iced Green Tea - Coffee & Tea Near Me - Chula Vista, California

See all

This Starbucks is definitely hit or miss, but when it hits... it hits. I usually order through the app because the deals are great and I love cashing in my stars for freebies and they always have great deals at certain times of the week. Most of the baristas are friendly, some not as much, but I'm really just popping in to grab my mobile order anyway. It's super close to my job, so the convenience is a big plus. Overall, a work in progress, but reliable enough to keep me coming back!! read more

See all

Mocha Cookie Crumble Frappuccino Blended Beverage and Coffee Frappuccino Blended Beverage were both good and refreshing. The mocha one had a lot of chocolate bits for chocolate lovers. This location felt so peaceful when I visited and everyone's just doing their own thing. Very clean and spacious inside with lots of seats. The workers are also pretty nice. read more

See all

They've been getting my order wrong. You can't even call them because their phone doesn't work. I've gone back twice to get it fixed. The first time they were nice. The second time the worker I asked was so rude. She said" are you sure you even ordered that" and I told her yeah it on the mobile order sticker. She looked so annoyed. My order wasn't even complicated it was a mocha with marshmallow foam. They didn't add the foam. And somehow I'm the one they're annoyed at. I used to come a lot to get my morning coffee but lately they've sucked in customer service and in product quality. I wonder if they fired or if their best barista quit because this place sucks now. read more

The gentleman who was working the mobile order line was awesome in how he helped every customer patiently and with grace. Enjoyed our Iced Mocha, Iced Caramel Macchiato, Pumpkin/Cream Cheese Muffin and Cinnamon Coffee Cake. read more

See all

I asked for a caramel crunch with extra crunch usually at the other stores they add crunch at the bottom and on top and i get extra too because i love it. They only added crunch on top!!! I paid extra and they gave me less? What kind of service is this? read more

Starbucks - Wheres my crunch - Coffee & Tea Near Me - Chula Vista, California

Faith and Denise was awesome and customer friendly and super helpful and always gives great advice keep up the great work and clean bathroom thank you read more

The experience was awful. I ordered what I always get, and the cashier acted like they had no idea what I meant and was rude about it instead of helping. Every employee I interacted with was grouchy. I even asked for the bathroom code and was rudely given a code with attitude. Thank goodness I don't live in the area and this isn't my local Starbucks. Super disappointing. read more

To the barista who doesn't know how to mix an iced matcha properly, please learn. Adding a smiley doesn't fix it. read more

Starbucks - A smiley face to make up for the bad mix job - Coffee & Tea Near Me - Chula Vista, California

See all

the staff is so kind!! i go in frequently and the coffee and teas are always on point. i've been to other locations where the green tea is over steeped but that's never been a problem here! i was given a free coffee today too!! read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

See all

pretty good , always clean and even with a long line they're pretty quick ! always full w students but they do great keeping up with everything and they're always really nice . read more

Starbucks - Iced Coffee with Milk - Coffee & Tea Near Me - Chula Vista, California

Great location with a huge double sided lobby ideal for workers or students. This location offers free WiFi and free parking. They also have unisex restrooms available for their customers. I came in here to order my hot chai tea latte grande with a warm chocolate croissant. The chai tea and croissant were very delicious and flavorful. I enjoyed my experience at this location. The staff were very friendly and helpful. I also liked how clean the entire environment was. Overall a positive experience highly recommend a visit it's located by the subway. This location is in store purchases only no drive thru. read more

See all

This is one of my favorite Starbucks, they have never failed to make my drinks right. I always make time every morning to stop by here. Their staff is friendly and amazing. read more

Great Hot Coffee, service was perfect, inside was very clean and the staff was polite and friendly!

My son came to order a drink it took them 40 mins to give him the drink. When he inquired about it they told him "it's ready when it's ready " Nice customer service my son had a disability great way to treat everyone equally read more

A Great place to hang out with friends and a cup of caffe latte. We'll be coming back soon... read more

Starbucks - The Bawi Buhay Team. - Coffee & Tea Near Me - Chula Vista, California

The fact that the bathroom is closed is so inconsiderate. You're able to take my money but you won't let me use the restroom? unacceptable. Where do the employees go to the restroom? read more

This Starbucks is one of my favorites , I personally do mobile orders , they are efficient and friendly . As an essential worker during the covid 19 I appreciate this Starbucks being open In the morning, for my morning coffee . I also love their little sticker messages , that spread positivity when I pick up my coffee :) read more

Order light ice for your ventis because I literally took maybe about four good sips and I'm already almost finished with my drink. read more

Starbucks - Just a little more ice and it's filled to the brim. - Coffee & Tea Near Me - Chula Vista, California

After requesting for my drink to be made for the second time the German open me a made a face look like he didn't want to remake it to raise the policy if you don't like is it all Starbucks always remake your drink this is the second day in a row not satisfied with her drink or service when I come back again if you get to drink wrong just remake it for the customer it's not coming out of your guises pocket it's coming out of the company customer service satisfaction should be a priority. Not coming back again or rather drive 5 miles down the street to telegraph Canyon instead of coming here read more

Starbucks - This one taste like all coffee no syrup no bueno - Coffee & Tea Near Me - Chula Vista, California

See all

The couple times I've been here, the service has been fast and friendly! That's exactly how I want my coffee! :) I'm not in this area much, but it's easy to find, right off H street. There's currently lots of street work going on in this area, so it looks a mess and the street entrance looks like it's blocked off, but it's not. Decent amount of parking, I've had no problems getting a parking spot here which is really nice. It's part of a larger strip mall and Starbucks is nestled in between a couple of other small businesses. It's one of the smaller locations that I've been to, you walk in and your standing in line. Each time I've been here, there was a few people in line, but service is fairly fast. Use your mobile app and save yourself some time if you don't want to wait for coffee! Love it!!! Enjoy! read more

Starbucks - Short line... Yay! - Coffee & Tea Near Me - Chula Vista, California

See all

I am usually a fan of Starbucks locations, but this one in particular left me a little unsatisfied. I stopped by to pick up a peppermint mocha grande for a heaping $4.55. First of all, the service here was very indifferent. No smiles from the employees, and they appeared to have the attitude, that they did not want to be there. Perhaps it was just a long day for them, but still. To make matters worse, when I went to the restroom to wash up before picking up my mocha, the restroom was a mess. (http://www.yelp.com/biz_photos/starbucks-chula-vista-5?select=CWiwlPdptrVmnQuFxsrMDQ#iUXpX5crVxzmcrtuFQIPsw) The peppermint mocha turned out to be good but expensive. However, the whole experience at this location, kind of put a damper on everything, including the mocha. Service with a smile and clean restrooms are important. read more

See all

First time at this location and I had a great experience. Store was nice and spacious, the girls were all friendly and sweet, and my drink was made perfectly. read more

This location has horrible customer service. They need to hire all new employees especially the woman this morning with 2 braids who I think may have been shift lead or manager. Replace her please, I'm sure your employees and customers would leave happier. read more

They always treat me with ultra love n respect my favorite starbucks clean,quick n always good read more

Starbucks - Must try to all yelpers out there if u come to this starbucks n say ill take "THE GRIB" drink theyll know n make it for u - Coffee & Tea Near Me - Chula Vista, California

Kudos for opening on Christmas Day but Starbucks still gets a big fat zero for doing mobile app only. Although there was a full staff in store (6 workers visible) no one could manage to get my family and I coffee for 10 people even though the doors were physically open - I had credit card and cash in hand - and workers holding do it all "smart" tablets - yet still "impossible" to get coffee with normal means of payment? Who at a Fortune 500 company thinks this is good business? It's no wonder you are at a 3 star rating. Incongruous and lazy. read more

Great service. Always greeted with a very warm welcome. One barista made the experience so much better. A very nice young man... I believe his name is Diego. All the other baristas also provide exceptional service. Highly recommend. We Stan hardworking baristas read more

Starbucks - Barista at work - Coffee & Tea Near Me - Chula Vista, California

Love this Starbucks! I come in often in the morning after the gym and I'm always greeted with such warm welcomes from the staff! SADIE, you are AWESOME! She is always so sweet and helpful. There was a morning where I accidentally ordered my mobile order at the wrong location and she helped me out to the best of her abilities and I truly appreciate her for that. Love love love this location! read more

Literally the slowest Starbucks I have ever been two. Waiting over 15 minutes for 5 iced drinks. Half have come. So many people Who came in after me ate getting theirs (not the mobile order people) read more

For those of you wondering why the low stars: You've never gotten you coffee and tested once you were on the freeway to find that it is warm not hot. This has happened 3 times to me here. We have also been to the pickup counter on several occasions, asked for our online order and been told it was ready. Stood around and watched customers come and go for 5 to 10 minutes and re-approached the counter and told "Oh yah. It's right here." Where it seems it had been "Right here" for a while (X4). Yesterday was the last time this will happen. We asked for our order and tried to tell the barista there were 3 items. She turned to us and said in a snotty voice, "I'm looking for them!" Turned back and said in the same manner, "They aren't ready yet." Of course we stood and waited only to find they were ready. They also quit carrying Equal and can't explain why. read more

Charles is the the reason I keeping coming back to this location! And giving 4 stars. His customer service goes getting and stays call in the midst of the HS day care that this location deals with in the morning and after school. One star... Do not go to this location at 740/815am or 2:45/4pm. It is a nightmare of rude HS students that are not well mannered and don't move out of the way. I hate this whole shopping area as parents used it as a pick up location and stop wherever they want to. Kids walking in back of your car or right in front of your car and give you a nasty look if you try to move. It's is a shit show! But... Back to Charles! He will brighten your day, go see him! read more

Went here a few times, this location has no drive-thru. In the morning it's busy, people come in to get there morning 'hit' and linger on the small sidewalk 'slash' patio. The staff is friendly and able to get the orders flowing and the costumers happy. Good tall skinny vanilla latte btw. read more

See all

I recently have been visiting this Starbucks location because they expanded the location however the staff there is not very friendly or accommodating the bathrooms are not well maintained very dirty garbage is overflowing floor is dirty.i don't understand why they have a large staff. I brought a everything bagel from Ralph's because in the past they were always out of the everything bagel . So I asked one of the barista's can you please toast it for me and then after he toasted he said to me I can't be doing this anymore I dad why he just repeated it I said other Starbucks never have a issue accommodating me. He said go for it Who ever is the area manager they need to train them on customer service. The barista that said this to me he's always been kind of short and not very friendly he wears big earrings in his ears like fake diamonds. I'm very friendly with them and I tip them well and I expect them to be reciprocal.. I most likely will not go to this location in the future I will find most likely find an alternative location that has better customer service. read more

Gingerbread Latte is ok, but the creme brûlée is off da hook. Sean is the man!!! Caramel brûlée latte. Iced dark cherry mocha... Dlish ! Zucchini walnut muffins $1.50, nice nutty flava On any given morning, you can grab a latte and get a free magic show if you sit by the right person. Ask Sean if the magician is here and he will point him out. It's breakfast and a show all before 10am. I love the people who work at this one. My favorite place to get my sugar free vanilla latte on. Jonathan Adler gift cards are chic. He's famous for saying when it comes to design, wife is always right, unless the husband is gay. Holiday 2010 gift card's by him give back to "The Red" program if you register your gift card. Do it, and it will justify your caffeine addiction. read more

Starbucks - Barista Sean - Coffee & Tea Near Me - Chula Vista, California

Not sure really why the low score but I have always had a great experience here. Great professional team members, beautiful atmosphere and a team that always makes thing right even if the customer makes a mistake! Keep up the great work and thank you for being open for pick up during these terrible times... read more

jf customer service is amazing and plenty of staff making it happen at this location. I highly recommend this location!

HORRIBLE CUSTOMER SERVICE Millenials "running" the buisness more like a hangout spot for off duty employees to hang out in the back Drinks ALWAYS have mistakes And let's face it I've worked at a coffee shop and it's not that difficult THIS IS AN ISOLATED review because the Starbucks in VONS,TARGET , next to panda express on OTAY LAKES RD. and LA MESA are ALWAYS FRIENDLY AND ON POINT WITH DRINKS Get your ish together read more

Went in today 10 minutes after putting my mobile order in and my order wasn't even started on . Had to wait an additional 10 minutes to get one drink . This Starbucks is gonna down UPDATE: they still have terrible service. I asked to reload my card for $10 and he reloads it for 20 . You guys need new employees read more

I've been coming to this Starbucks for years but this morning was my last straw. I was late 10 minutes to work and all I ordered was a tall dark roast. That's it. The girl in charge of the drip was too busy with hot foods or distracted by something funny instead of getting to my order. There should be one person on hot food and one on the drip so orders can be processed. Some of us are trying to get to work on time. Very infuriating. Beware going in the morning as some of the staff clearly doesn't care if you have to get to work on time. read more