As stated in another review, this location has improved a lot this year. I've lived in Sunbow on and off the last 6 years and I mostly dreaded this location for the slow service and less than friendly baristas. Faster, friendlier service goes a long way and I'm happy to see the turn around. Mobile orders are always ready within minutes, cashiers always have a smile on their faces, and fewer "sold out" signs across the menu. Keep it up! read more

Legit the a worst Starbucks. Drinks never taste good. And customer service isn't the best. Baristas always have attitude, coffee is too pricey not ask to get a drink remade. I mistakenly ordered from here instead of Ralph's in the same plaza. read more

I ordered online- oatmeal prepared with half and half with half and half on top with all the fix ins. What I received was a cup 1/3 full with soggy oats- no liquid in sight. I understand oats sock liquid up- but the cost versus what was received is ridiculous. There was no liquid to even mix the oats. NOT wasting my money there again read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

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Quality control at this location on the weekends have really went down. One time I ordered hot chocolate for my kids, but come to find out once I got home, it was only steamed milk. No chocolate. wtf? I couldn't go back to get my order fixed because my son had a game that morning. Then most recently I ordered a venti iced drink but when I went to pick it up, the drink was short an inch and a half from the top!? AND there was extra ice that I didn't order. It's like they made a grande and tried to make it look like a venti by adding more ice! I pointed it out to the cashier lady and she offered to add more oatmilk. I said no because I was in a rush but once I left I realized when tasting it that they DIDN'T put enough oatmilk! I'm gonna stick to ordering from this location during early morning weekdays when the service and quality are way better. read more

Today I went and ordered my Matcha latte online and they handed me a coffee. I told them this was the wrong order so they said they'd make a new one and then I could have the coffee since it's gonna get thrown out anyway. I took it to my car and came back and they told me that because I took the coffee. They can't make my drink even though I spent nine dollars on it. I asked them if I brought it back if I'd be able to have what I ordered and I went back to my car and the girl that was working gave me a weird look. And then handed me the wrong drink again. So they got my order wrong twice. I do go to Starbucks frequently so I'd say this is probably the worst service I've received. read more

This Starbucks has a weird layout. Feels like they aren't optimizing the space right. They closed off the back seating area only leaving about 10 chairs inside. Anyone waiting for drinks are standing around the few tables available inside. They have a few outdoor tables but sometimes they are stowed away if it rains a bit. This location doesn't have a drive-thru but is still busy most of the time. read more

I revisited this spot and ordered the same drink as last time plus a Turkey Pesto Panini. I love these fall season themed drinks. You should definitely give it a taste! The panini was really good after it was warmed up as well. The only issue today was that I experienced an annoyed cashier. I didn't mean to annoy her but I had a gift card to use and didn't know there was some glue left on it. She started peeling it and would mumble "oh my god" and shook her head a couple times and expressed how annoyed she was. I felt really bad and if I had checked or known beforehand I would have definitely removed the glue! If she also asked me to remove the glue I would have gladly done it too so I just felt really bad. read more

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This location used to have quite an expansive indoor lounge area. I walked in this morning, and half of it has disappeared in order to create a supply room. This begs the question: how were they able to survive for years without the massive supply room? read more

I walked in at 7:35 to get a chai latte and use the bathroom. I was about to start a long shift. After I made my order I asked to used the bathroom. I was not allowed to because she said they were closing in 15 minutes. (They don't close until 8!) So I had to walk across to a Mexican restaurant to use theres. NOT COOL AT ALL. It's only 7:45 right now and they don't close until 8. Don't inconvenience your customer just because it makes it more convenient for you to leave earlier. Not customer focused at all. Poor show poor show! read more

Lacks consistency and attention to detail, orders are always missing an item or drinks made incorrectly

I was denied a water cup on a hot day. no line and nobody making drinks. I walked to McDonald's and was provided a large water cup with ice at no charge. stopped coming here for a year now, notices to my life. Now I remember why. The ambiance is not like it used to be and the it could be cleaner. #starbucksstrike read more

I have been to Starbucks over a year, and I got the White Chocolate Macadamia Cold Brew Large Drink, and it's my favorite drink of the year, and the service is super amazing, and most of customers will get the pup cup, and they have the dog photos while I was waiting for my order. The ambiance is super nice and I love the outdoor seating with a umbrella when it's hot read more

I have not been at this location since December. We visit family once a quarter, and this is my first stop when walking my dog in the morning. This place has always been so friendly and has done a great job with my orders. However, today the supervisor said they do not allow animals in the lobby. Rather than leave a bad review, I've decided that today will be my last visit to this location. Thank you for always making my previous visits great. read more

Another Starbucks that is full of complete disappiontment. So I order the same thing most of the time. I like the Vanilla cold cream cold brew. It's easy to make. Clearly not here. The first time it was too sweet. And I even asked for it with only 1 pump of syrup. So I asked the Barista can you remake it and go a little lighter on the cream she grabs the cup and pours everything out aggressively and remakes it giving it to me practically like just a black coffee. It tasted awful. I then proceed to ask her can I just get a small side of the cream on the side she goes what?! Like what is your problem. And two people were just standing around behind the counter. Not doing nothing. The guy that was working here is was working the hardest. Sorry but This starbucks is trash. read more

I have been going to this Starbucks for years, ordered the same drink and the last few times my drink have shrunk significantly. I don't like my dragon drink with ice, and I've ordered it no ice everywhere and had no issues until now where it's half full. And it's only certain baristas, some give you normal some give half full. No consistency. Starbucks must be really hurting to do this stunt. I have to find another coffee shop to give my business. No more Starbucks for me!!!!! read more

The man who took my order was excellent! He recommended some drinks in a pleasant way. His knowledge of the menu allowed him to know what I wanted better than I did! read more

Starbucks - Pistachio Late - Coffee & Tea Near Me - Chula Vista, California

Diana was very sweet!! I usually come here in the morning around 5-6am and it's not very busy. I like the speedy service. Starbucks has dairy free milks and you can ask if they have gluten/wheat in any of their drinks and the employees are very understanding. Overall 10/10. read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

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I love to come here after my morning walks with my dog. They are super nice. My drink is always made to perfection. My Rocco loves his pup cup. read more

This store is always friendly and my mobile order is always ready on time. Today I accidentally ordered a hot drink instead of iced. Luckily the barista was kind enough to remake it despite being busy and he gave me a Venti instead of a Grande. Thank you! read more

Came here just to pick up my online order but was greeted by the whole staff and I was just so surprised by their customer service. My drink was also made well and I love that there's lots of parking here just for the Starbucks. My order was done in time and I just mainly wanted to give them a shout out for their amazing team :) read more

Honestly I come here for my morning coffee and service is usually pretty decent. Except a lot of the time my drink is just forgotten or not picked up by the system? Idk. But today was just extremely annoying. It took 15-20 minutes to get my strawberry acai. It wasn't too busy inside. All the ppl who ordered before me got their items really fast. And then ppl after me started getting their orders so I was like???? Hello? Did u forget about me? Obviously I didn't say anything bc I know it happens a lot or whatever, I wasn't trying to be a rude customer. But then an off-duty employee came in and ordered something, and all the employees came to cater and talk to her. And she ended up getting her order before me. So that sucked. The strawberry acai is premade sitting in a jug on the counter, no?? Make it make sense. This made my bad day even worse tbh. I just don't get why it took so long .__. read more

Did a couple of Mobile pick up orders. The first one didn't come with sweet creme and they responded by saying "you have to wait for it to rise up." Well, it didn't and it was straight black. The second mobile order I added sweet cream cold foam, they didn't fix it. So I proceeded with the Starbucks customer service. They said they don't think resolving the issue with a refund helped in the past so they're going to relay this info back to the Starbucks store. Don't be fooled, Starbucks just trying to take your money and blame their customers. No accountability on their part. All while they heavily increase the prices of their drinks and this barista service where they say they'll re make it with no additional cost is BS! They retaliate and get so upset that they did something wrong. Oh, how could they?! Too bad. read more

My fav Barista is Monique she's so pretty and polite and really quick at her job! Drink was soooo good! Very clean and music is great! read more

Starbucks - Mocha cookie crumble frappe bacon Gouda sandwich - Coffee & Tea Near Me - Chula Vista, California

Horrible service! This used to be my favorite starbucks many years ago when they opened. Today, I asked for just a caffe americano tall size, they gave me half of the cup empty, when I asked if they could pour more coffee, the lady said I had to buy another expesso shot, really?? for a simple caffe americano? wow! On top of that, the place is very dirty and unfriendly. No more starbucks for me! read more

Workers here are great to include the manager! Always make my coffee the way I send it on the mobile app. Always friendly and greeting me by name which is always pleasant. I have Starbucks almost every day for the past 2 years which is bad but it makes my day! read more

The place was so DIRTY! If you go into a food establishment, it should be clean and pristine. I'm surprised that this location is dirty.

There was only 1 person waiting and 1 person ordering when we arrived... before I was paying another barista was trying to make our drinks, talk about super fast service. The store is very clean with inside (close) seating as well as quite a few tables outside (and there was a few groups at the tables.) We received our drinks quickly and the baristas were friendly and efficient. The quickest we have ordered inside and received our drinks at any starbees location since COVID. Will definitely try to frequent this location more. read more

Starbucks - Vanilla cold brew & strawberry refresher - Coffee & Tea Near Me - Chula Vista, California

Very disappointed I ask for ice tea no ice, and they want to charge a dollar extra!!! I do know if not the employees fault.. but very disappointed at all Starbucks.. so expensive and you just don't want ice and charge extra !' Don go to Starbucks any more read more

Came in here to exchange my drink because my first one was made wrong. When I gave them my drink order the employee said, "this is an expensive drink" I have no idea why she had to add that, but was very uncalled for. This is why I am writing this message. Overall they did fix my drink but minus the comment I give this Starbucks location 2 in a half stars. read more

The team here at Starbucks is excellent; they get to know you and always have a smile (under their mask, of course), and drinks are always on point. read more

Starbucks - Relaxation - Coffee & Tea Near Me - Chula Vista, California

Stopped in this Starbucks after chowing down at the new T.J. Oyster Bar next door and had a grande Veranda with no room. The coffee was pretty good and came very hot, so glad I just sipped it on my first take. It's their lighter blend so it was very mild but had a slight bitterness towards the end. Service was very good and friendly. In fact, the young lady who served me was in a very good mood (http://www.yelp.com/biz_photos/starbucks-chula-vista-19?select=zyyKYfgcM3k80rDZmk_b0A#Obzi6TUCXILpHztINIiUog). This particular location was well organized and its counter was filled with pastries and eats. They have a good amount of seating inside, a larger patio outside, and their WiFi was working well during my visit. A very nice Starbucks with customer service to match. read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

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Ok I'm not a big coffee guy or Starbucks guy but I have gone to a few with friends or fam & I always get the Vanilla Bean large it's my fav there & the only thing I get. Well out of all the Starbucks I've been to this one is the best one. The customer service is on point. The workers here are fast & most important really nice & friendly! They will start a friendly conversation with you while you wait sometimes & there very polite & you can tell they LOVE there job! Workers who love there job always give good customer service. And they have never missed up my order, I asked for ice chips in my Vanilla Bean & they blend it just right so I get the right amount of ice chips. In most other Starbucks the workers look frustrated or in a hurry & are kind of rude but not this place. The workers here go out there way to make you feel at ease & happy. And the good thing is they got a very spaces patio it's very big. And if your hungry it's good cuz you got Lollita's Taco Shop, Subway, & now TJ Oyster bar right next door. You can have a burrito or fish taco with your coffee now if your Mexican like me you know that's a perfect combo. If your white well you can have a subway sandwhich with your coffee & that's cool too. read more

This is a great Starbucks for working long hours... ...if you can find a working electrical outlet. Seriously, it's like barter and trade: "Hey, I'll buy you a grande Frapp if you let me charge my laptop for 30 minutes." I literally wanted to make that offer. But, yes, the space draws what appears to be lots of students and people who work remotely via a digital space. Folks of all ages, too. And the team is a kind bunch, though they could tidy up the bathroom a bit more frequently (I've noticed issues on multiple visits). What I like about the orientation is that you have the busy space out front, and all of the seating toward the back. And most seating (bar seating and a community table) is designed specifically with work and study in mind. Except for the electrical outlets. read more

A nice Starbucks location. Service is friendly and typical of any Starbucks locations. Same with the drinks. This location is clean with a decent amount of places to sit indoors and a nice patio area outside with several umbrella covered tables. Parking can be a little tough sometimes... If you're not from this area, this Starbucks is a little hidden, it's next to CHASE Bank, across from Lolita's. Here are some drinks I love!: Caramel brûlée Frapp (seasonal) Passion Tea w/ apple juice NF toffee nut Chai Tea latte Try it, you'll like it! read more

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Went here last night. The guys are really friendly and strike up conversation with us when ordering. It still looked packed at 8pm. Thats a good sign..theyre doing something right. He ordered a hazelnut machiatto..his new favorite drink, However they ran out of hazelnut. Instead we got caramel which was still yum! read more

Starbucks - Need a venti to start the day - Coffee & Tea Near Me - Chula Vista, California

I'm not much of a coffee person, but I sure am a peppermint one. First off, amazing staff! I was greeted within moments of walking through the door. Second, cleanliness was top-notch. I actually didn't feel grossed out at a public restroom, for once. But, I digress. I was persuaded to try something from Starbucks and I don't regret it. The balance between the flavors were perfect and service was efficient. Had we not ordered to-go, I'd have loved to sit outside and relax. There's always next time. If ever I feel a sudden urge for some coffee, I'll definitely be visiting this specific location. read more

Starbucks - Coffee & Tea Near Me - Chula Vista, California

they didn't even bother to tell they didn't have plain cream cheese or not. just assumed i wanted avocado spread with it. so thanks for giving me something i'm allergic to. read more

Visited this Starbucks for the first time, Victoria assisted us from start to finish with THE BEST customer service, provided the best recommendations. She was beyond awesome!!! read more

They must not like having people stay, they're blaring waltz music. I have headphones on and it's still loud

Rude and poor communication. Cashier took order, scanned my card, cancelled my order, and failed to reimburse. read more