The best customer service from any Starbucks I've ever been to. I pick up on my way to work and whenever I do, I'm always greeted upon entry. By multiple employees. Makes my mornings better. Starbucks Coffee is always the same coffee but it tastes better here cause it's made with love and care. Thank you to the staff and managers for being the best! read more

This is my go to Starbucks location. It's in a very convenient area. I used to be here almost every morning and I was on a name to name basis with the baristas here! I have never had a long wait for my drinks. Whenever I order, they were out within minutes (even for mobile orders!) Although I love this location, I don't enjoy the matcha they have here. They never mix the matcha correctly... but there are a lot of matcha spots in Chino. No matter what time of day I come, the staff are always super friendly and welcoming to me. I really enjoy their drinks here and love how much seating there is here! I really enjoy studying here. read more

Starbucks - Coffee & Tea Near Me - Chino, California

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Really bad service! Really bad service! I ordered two coffees on my phone this morning. When I went into the shop to pick them up, the staff told me the machine was broken and they couldn't make the specific drinks I had ordered. So, I asked for two other types of coffee that they *were* able to make instead. I took the coffees and left; however, when I got to the office and went to drink them, I discovered that both cups had been watered down--they were completely flavorless and pale in color... This is racism! RACISM ! read more

Absolutely ridiculous This Starbucks decided to close before its posted closing time, leaving customers who arrived expecting the business to actually be open completely out of luck. If you're going to advertise specific business hours, then stay open during those hours. Customers shouldn't have to waste their time driving to a location only to find the doors already closed. If the store wants to close early, at least have the courtesy to update the hours and let customers know. read more

This is actually the worst Starbucks I've been to. I was trying to find a study spot near where I was working. They were blasting their music, and I could not concentrate on studying for my graduate school entrance exam. Not only was the music loud, but it was also screeching high-pitched music. I usually just suck it up if it's loud, but I actually could not stand it this time, and I asked the staff if they could turn it down. They definitely just ignored my request. I'm super disappointed that they were not respectful of the people studying in the cafe. DO NOT come here if you want to study. The music will give you a headache. If I could give this Starbucks a zero star, I would. read more

They don't have a drive thru, unfortunately, but the barista inside was very friendly and helpful a little after 6 in the morning, they had cups on sale as well. I only deducted a star because I was price shocked that an iced coffee with cold foam cost me 90 cents more than what it does at the location I normally go to in my city. Paying $6.40 for a grande iced coffee is mind blowing to me, I didn't even notice until I checked my receipt later. 70 cents more for the coffee and 20 cents more for the cold foam. read more

The morning team is the Best! Jeff, Bree, Mike,Yessina, Erin and everyone I missed. They are the best group to start your morning, as they do for me every day! read more

This is the non drive thru Starbucks on walnut and central, S of the 60 fwy. Our group (11! ) showed up around 11, and they were SLAMMED! But boy did they handle it well. We each got drinks and a food item! They actually messed up on my friends order but gladly made her the correct order after it was brought up. There was about 4 workers per usual, and they were hustling! Great experience catching up with friends sitting inside, even though the store was very crowded and chaotic. read more

Starbucks - a coffee shop with menus on the wall - Coffee & Tea Near Me - Chino, California

Least welcoming staff for sure. Lucy and and the other 2 young ladies gossiping about the customers. Not a good look my girls. Putting your tablet over your face while the other young ladies turn and look at us and when you put it down look and us as well. No others sitting next to us nor outside in the patio. You all should be ashamed of yourselves. Not the customer service starbucks is about. Someone needs training again. read more

They have great service and always willing to find the perfect coffee for you. Great vibes from all the workers. And there singing abilities are on point lol read more

Not a good Starbucks, this is the closest one to my house, literally a two minute drive e but not worth it. There are two older gentleman working there frequently that actually have customer service skills. Aside from them the rest of the employees are lacking. Especially the curly haired girl at the bar. Told her it had been a while since my drink were ready and I was still waiting on a danish. I sear of asking anyone or looking into it it she said it would be a minute. Another 10 minutes later I go the the register and was told it sill had to be made. Had the first girl just acknowledged me they would have caught their error read more

My favorite Starbucks! I'm always greeted with a smile and the baristas are so kind to my son. They'll suggest drinks to me when I don't know what to order and they never disappoint. This drinks are always made perfectly and exactly what I need. The outdoor seating is great for studying. Truly the best! read more

Bathroom code 0214# Small cafe and not in the best area of town. Parking lot dirty and many homeless, scumbags and unsavory people. Inattentive hipster service . read more

By far the best Starbucks ever. The ladies here are amazing. So welcoming, great communication, have great smiles, and truly enjoy great service with their guests. That's what a location should be like. I only come here because of Nina, Angie, and Dana. Those 3 make me feel like I'm family. Like I'm important. Genuine service. I feel these ladies need to have their own location or be in upper management. Thank you ladies. I'll be back for my coffee tomorrow lol read more

Starbucks - Front counter - Coffee & Tea Near Me - Chino, California

While yes this is another Starbucks, this location is very calm compared to other Starbucks. They do have their rushes but they are able to get the orders out on time. Very friendly staff. I prefer this Starbucks that's on central and walnut vs the one that has a drive thru on central. There isn't much parking available but usually people come in and out so normally when I get there someone is just leaving. Great location. read more

I don't normally mind coming to this Starbucks when I'm in the local area, but today 02/13/2024 is a different story. The barista handling my drink didn't seem to have the best attitude ( Michael) when I asked for the Carmel drizzle to be added to the top ( mind you that I asked the cashier twice to make sure was there bc obvi I was getting charged for it) had a unwelcoming demeanor. As for the Cashier woman( didn't happen to see her name) she was lovely. Overall my drink wasn't not bad either. But coming to the part that I am disgusted and concerned by is the gentlemen behind the counter JEFF wearing the black apron. He Proceed to chew his hang nail then further pick it out his mouth and throw it onto the floor. Mind you he wasn't making drinks but still is very nasty. He was still behind the counter talking and proceeded to act as if he did nothing. He didn't bother to wash his hand after putting them in his mouth to chew his hang nail either. ( mind you also while chewing his hang nail another barista is refilling the whipped cream canisters) so unsanitary And for that reason I won't be coming here again. read more

Stopped by around 9am to pick up my morning coffee and the line went by pretty fast! The sweetest guy took my order and my drink was PERFECT! Thank you Jared for being so sweet at the window :) will be coming back to this location! read more

Starbucks - Cinnamon Dolce Latte, blonde, oat milk, no whip - Coffee & Tea Near Me - Chino, California

Great location. Staff was amazing with great customer service. Service was quick and my drink came out hot and perfect as I like it. The store was quite for late night. Plenty of seating and space to wait for your drink of food to be prepared. read more

Starbucks - Coffee & Tea Near Me - Chino, California

My favorite Starbucks location near me by far. All the workers know my name by now and my typical order haha. All the workers are so welcoming and friendly to myself and everyone who comes in. My drinks always taste great and they're always stocked with bakery and food items. read more

Really great cashier workers they make good drinks here too the place is roomy plenty of parking they keep the place nice and clean inside starbucks wonderful people who come here too starbucks i give it a 5 read more

Starbucks - They go great drinks here - Coffee & Tea Near Me - Chino, California

Per my conversation with the girl taking my order at the drive thru. "What would you like?" ME-: "Venti iced caramel swirl iced coffee please" barista "you said a grande" ME: "no a venti" Barista "a venti, okay!" Then she gives me the total. This is what I got!! WTF? I'm a bit confused. read more

Starbucks - Help explain this to me!! - Coffee & Tea Near Me - Chino, California

Not the first time I've had an order wrong, this location screws up our drinks every time and I've had it. Multiple calls from corporate, manager, etc. still no improvement. Today I asked for a mocha cookie crumble frap- creme base. The cash register literally said 2choc chip, which is double choc chip frap and I asked her TWICE- that's the mocha cookie crumble right? Just crème base? she said "yeah, but since it's creme base, it's a different name." (WRONG) I used to work at Starbucks so I knew. But I didn't argue. Of course as expected, I got a double choc chip frap instead of a mocha cookie crumble. Again, not the first time this has happened. another time was asking for a choc creme foam and it literally had no choc taste even after remaking it... idk if it's lack of training or what but this location literally fails me every time. I would avoid this location for your coffee needs. read more

Starbucks - Wrong order. I asked for mocha cookie crumble creme base, got double choc chip frap. Not the first time. - Coffee & Tea Near Me - Chino, California

This Starbucks location is off of Central Ave & Walnut Ave. It's often mistaken for the Starbucks across the freeway off of Central Ave & Philadelphia Ave. This location is Cafe only there is NO drive thru. Many of these reviews should not reflect on to this particular location as they talk about the Central and Philadelphia Drive Thru Starbucks. As well as some reviews that mention employees names are also reflecting that Central and Philadelphia location. I'm a regular I know who works there. Service is always great, my drink is never made wrong. I love the going to this location! read more

Starbucks - New cold coffee cup from their Spring collection. - Coffee & Tea Near Me - Chino, California

staff knows what they doing and very efficient.... Very Friendly and always acknowledges you as you walk in read more

Finally got back here and still A+ Service. Team work is evident. Drinks perfectly made and freshness to their pastries. Clean , Organized comfortable atmosphere. Stop in on your daily Or weekend errand run. Give Management a hello and let them know staff is doing an excellent job. Workers like being appreciated. Managers appreciate knowing their hard work is being recognized as well. read more

Always a pleasure coming to this Starbucks, you walk in and immediately feel welcomed. I definitely recommend making this Starbucks your main, employees are great and management always so welcoming and service is quick. Coffee always comes out extra tasty thanks for making guest feel so welcomed. read more

Starbucks - Coffee & Tea Near Me - Chino, California

I went in today at this starbucks at 5:00 AM. I can't remember the guy that took my order and made my drink but he was very kind to me . I told him I was feeling sick and wanted a mango passion fruit black tea . He made a custom drink for me and it came out so perfectly. He made the drink not sweet and put less ice . After drinking the tea I stopped vomiting . Thank you for your kindness read more

I never thought I'd review a Starbucks but here I am. Staff was extremely friendly here and really went out of their way to provide an excellent experience. I was impressed and figured my $0.02 might go further on here. read more

No tables and chairs. And they won't let you use the restroom for customers. Consider this a "to go" only location.

They accidentally put the wrong shots in my coffee, but Bella made sure to fix it by remaking it with no hesitation. Not only did she try to make it better but she waited for me to taste it to make sure that it tasted right. Shoutout to Bella for going far and beyond for the consumer's satisfaction. read more

Danielle, the cashier working today, was not happy with me and my friend ordering at her store the moment we came in--this is our first time visiting this Starbucks. She had all white customers before her and smiled and asked for their orders, but when me and my friend approached she scowled at us, didn't ask us for our order and lied to us about items not being on the menu. Danielle kept telling us they were out of certain items but they clearly had enough as people before us had them in their orders, and while waiting we noticed that people that were ordering after us had the items given to them as well. Not sure what is going on with Danielle the cashier. read more

Came here on a Monday afternoon to get some work done. There's about a total of four tables and a bar stool area towards the back. Not many outlets available either. The service is great as expected from Starbucks. However finding a place to sit is a bit of an issues esp if you're here to work. Tables outside a plenty with umbrellas to cover from the sun, not sure about outlets there. Parking is great, free in a private lot on the corner of Walnut and Central. read more

After dropping off our cars for oil changes, a short walk led us to Starbucks on Central Avenue in Chino. Upon entering the store, we were greeted by an employee, and I knew we were off to an excellent start. I ordered a fancy iced tea, and my wife ordered an even fancier iced tea that was pinkish in color (I know there's a name for it). Moments later, an employee called out my name. My thirst was quenched shortly thereafter. On this particular visit, the store was not very busy, and we were able to find seats. The store was also very clean. read more

Starbucks - Interior - Coffee & Tea Near Me - Chino, California

I get a Tall Americano with sugar free cinnamon dolce syrup and extra heavy cream at nearly every Starbucks I hit up. It's more than enough caffeine for the whole day. It's ketogenic friendly. It tastes delicious. It's a great chunk of calories when I don't have food handy. For ordering this about once a week(give or take) for a few months, this was my greatest experience. Fast. Tastes better than normal. Great syrup to cream ratio. This was definitely a stellar experience. Also, they spelled my name correctly. Feeling good and ready for class. read more

Starbucks - Spelling my name right, Starbucks? Who are you?! - Coffee & Tea Near Me - Chino, California

Drinks are ok but karina really displayed poor customer service. I didn't ask for much but what the ingredients were in a drink I wasn't familiar with, which I think isn't much to ask for. Anyways I won't bother coming back as this branch doesn't have a drive thru and my bad experience. read more

Came to this Starbucks to study and was really impressed by the customer service here! The barista who helped me was very kind and accommodating. There aren't a ton of seats as it's not a big Starbucks, but there are seats on the way to the restrooms that are tucked away and perfect for studying. I like that the music isn't too loud here too. Lots of plugs for those who bring their laptops. Would recommend stopping by this location if you're in the area. read more

Every time I order here there are issues with multiple peoples order. This evening I stood around for my mobile order for 15 minutes. I gave my name when I walked up to the counter. When the Barista asked my name after being there for awhile, she pulled my drink from the back area. Then, I seen no caramel drizzle. So because they seemed so backed up and a hot mess the barista just drizzled the top and gave it back. They definitely need some more seasoned employees in this location. It wasn't the usual happy barista attitude in there tonight. read more

Probably my favorite Starbucks locations. It's close to my work so it's always easy to just hop on my motorcycle and ride down 5 minutes and grab a drink after lunch. The staff is also super amazing and friendly. One of the workers there always knows my usual and it only took 2 go's for her to remember my order and name. My trips are always really efficient and fast because of that. I walk in and all I need to do is give her my tumbler and boom, next minute, she's done. She also always makes my drink just the way I like it so I never have to worry if it's going to come out delicious or not. If I have time to blow off, she's always open to having small talk as she's making my drink for me. I always feel so welcomed here, every time I walk in everyone greets me by name. It feels really nice, like I'm coming home rather than to a store. :) read more

Bad service, this place should really need to learn how to listen or pay attention when taking orders! Instead of chit chatting and messing up on our orders! Note to myself, staying away from this Starbucks location... read more

Hm.. I've been here a few times now... Customer service is the issue for me at this location. Especially one employee in particular. At first I thought maybe he was just having a bad day, maybe he needs an expresso shot!! Or maybe he had a snooty customer prior to me so let me try small talk and make him happy again! .... And then I ran out of excuses for him. :( And I found myself leaving my perkiness at the door whenever he was working. Seriously, this guy makes me sad. So I have stopped visiting this location. The coffee's the same as at any Starbucks however so I still gave it a 3. But. (And this is a big but) Being that Starbucks is on just about every other corner, you have to understand that customer service is really what will create and bring the regulars. I hope he feels better. read more