Ordering from the #Starbucks mobile app is completely useless!!! You do not get your order in time ever! I've tried this so many times and the drinks never come out within the given timeframe. I always have to still wait for at least 10 minutes in store even when I order ahead of time. Dear Starbucks, why provide this service, that's supposed to be convenient for people in a rush, if your baristas are not going to get the order in time and make the drinks in the give timeframe and make people who are already in a rush, wait even longer to get their drinks?!? There were two people waiting in line when I arrived at this Starbucks to get my order and I waited until both of them ordered and got their drinks and took a couple of other orders before I got my order. When I asked the barista after waiting about 8 minutes at the pick up section, he asked his coworker to give him the receipt. He didn't even have my order!!! And even after he got the receipt/order from his coworker, he was in no hurry to make my order either! He made drinks for at least two other order before even starting on mine! With this kind of service, I mind as well just wait in line and order instead of using the stupid mobile app order function! Grr!!! Plus, this Starbucks in particular has really bad service! I love close by and I always dread coming here! read more

LOVE THIS PLACE. I came in and started describing a drink that I had in mind and the cashier named it immediately. The product was exactly what I had in mind! Oh and my brother returned a drink to them, requesting for it to be sweeter. When he got it the second time around, it was perfect. Thanks Starbucks; you guys do a wonderful job in pleasing customers. :) read more

Super busy! But it's always the AM rush! I only gave them 4 stars because they had a lot of baristas at the bar and the output was behind... Customer service was great! I tried the wheat spinach square which is delicioso!!!! Just be careful the center is really hot, I burned the roof of my mouth BUT DEF. worth it! They need to restock the napkins also! Lots of firefighters go to this location! Love my coffee in be AM :))) read more

This Starbucks is a bit small in my opinion. It can quickly get jam packed when there's a rush of people. besides from that the staffs are friendly and they don't usually mess up orders. read more

Stopped coming here a few months ago due to my drink being made incorrectly all the time and the small space. Having to argue that a cup full of ice from top to bottom is not the same as extra soy milk. Came by today, happy to see all new faces. Maybe things would be better? Nope. Served 8 people who came in after me, one woman got 4 shots of espresso .. mine has 6. She was 4 customers after me in line. This made no sense so I spoke up and was given a drink card. Except it doesn't even cover the cost of my drink!!!! I'll be emailing Starbucks corporate. read more

I went there this Morning it is so dirty. The customer service was awful. The bathrooms were dirty. I ordered a vanilla bean and it tasted awful. I requested annther drink and they denied my request. Horrible horrible horrible!!! I will never go there. read more

Stanley and Ashley were really terrific at this little Starbucks in Arcadia. They were so friendly and accommodating. The food prep and drinks were perfect. I am an every day Starbucks customer in a different town so I have a good basis to say this Starbucks rocks! read more

Starbucks right next to my house , busy but they always keep the line moving fast . drinks are always good !

I Will never go back again to this Starbucks after the incident I went through yesterday. I had been waiting for my drink i ordered when one of the cashiers came up to me. She had a little bag (with what seem to be marijuana) and asked me if it was mine. First of all I never have done drugs in my life and out of all the people in the store she had to ask me? I felt very discriminated. She Had no right to ask me or even assume it was mine. read more

This Starbucks is close to my house. Before I go to 210 fwy, I will visit this place for coffee and food. I don't know why, this place is always very slow when you order food to warm up. I order my coffee and breakfast sandwich. I watched 2 ladies behind the counter, they keeps on talking, finally they decide to work, one lady finally start to warm up foods. I notice there is a long of food to be warm up. It looks like it will be a long wait. My espresso coffee is ready, but breakfast is still waiting. While waiting, I decide to buy something else, I asking the 2 talking lady if someone can ring up my purchase, and told to wait until they finished talking. Um...am I the customer? Or am I not the customer? I had to wait until they finished talking, to ring up my purchase! Starbucks, did you NOT has to close one afternoon to talk about Customer Service???? I don't mind paying expensive coffee and food, but can I have some service too? read more

Very inconsistent service. Some of the baristas are very nice and helpful, however, most of them are very rude and very poorly customer oriented. Also, they run out of products very easily. This is the 4th weekend in a row that they do not have their Jade Citrus Mint tea. Poor inventory control. read more

Friendly Starbucks with quick service. Took the barista a good five minutes to give us the water we ordered, but he was busy and we were in no hurry. read more

Not a lot of tables here but it works. Parking is plentiful if you're willing to walk a little. Baristas are friendly and drinks are good (but then I'm just getting iced coffee). Internet is fast enough for work. Windows don't have the best view though since cars head toward you as they drive into the lot. It gets bright when headlights are shining at you at night. Other than that, it's your typical Starbucks. read more

Worst Starbucks ever!!! Staff are very rude... the barista literally threw the straws to my direction instead of properly handing it to me. Didn't apologize for it either. read more

I really have to give a round of applause to Katie. She should be Barista of the Year. Super sweet, knows my drink, makes my morning better! Totally a rockin example of what I expect from the establishment! read more

A typical Starbucks that is frequent by the working class and students studying. Possibly because of being a chain, the service is great. On two separate occasions, I have dropped a cup of coffee; one at the location itself and another one right at my doorstep before I went inside. They were more than kind enough to remake my drink for free upon explaining and I went on with my day. So I cannot hate this Starbucks location. read more

This Starbucks is great. It has not failed me once! Keep up the good work! ... although parking is a pain sometimes, but its worth it for the great service~ read more

it's really hard to get Starbuck's wrong. This is a great spot that I frequent on errands in the area. No drive thru, but good sized parking lot. read more

I used to be here almost every day.Still go there sometimes.Its a busy place always with lots of families and kids etc.This place has a good wi-fi service which I enjoy always.The inside is kinda congested mainly because of the orientation which leaves spaces only in one corner.I try to park in front but during busy hours ,I just park in the adjacent parking lot of other restaurants and walk a bit to get there.At night time I sit outside which is fun experience read more

The people working today were so kind. I guess when I stepped out to make a phone call, someone accidentally took my drink. When I came back I didn't even realize that my drink was already made and taken haha. I didn't care, it wasn't their fault someone took my drink, but they tried their best to fix it and gave me a venti and the drink that someone mistakenly left behind. They were so apologetic even though it wasn't their fault. This is a nice Starbucks and most of their workers here are kind. read more

This Starbucks is my second home. The baristas are so warm and friendly, they remember each customer by name and even remember their favorite drinks. Liz and Loraine are very professional, work quickly and never hesitate to make my experience at Starbucks the highlight of my day!!! I tell all my friends to come to this Starbucks! :) read more

This location is busy. Generally speaking, it's not bad except the girl at the register doesn't smile or greeting.

1/2 Price happy hour right now in May- love love love - they even served me 5 minutes before official happy hour! Service was awesome and wait was sweet and short. Thanks! read more

Looking for a specific mug and was greeted and helped by Wendy, who was extremely helpful! Went out of her way to help me out. Transaction was quick and painless. Without a doubt one of the better ones. read more

This place is really bad with special orders I ordered a caramel frap with extra caramel tht usually means that u just drizzle the caramel on the side and a little bit on the whipped cream. However the girl tht made my drink literally put an entire blob on the bottom of the drink in which wen I tried to drink the drink I got a mouthful or caramel sauce. It was absolutely disgusting. And I even lifted the straw up in the middle to dry to drink the actually frap but nope caramel sauce is all I got! I couldn't even drink it anymore and just had to throw it out like this girl was trying to aim for diabetes or something. There's so many Starbucks out there I suggest everyone to NEVER go to this one! read more

Worst service among all the Starbucks I have ever visited! I ordered a medium hot tea, wrong tea bag, single cup (other store always use double cups) when I hold the cup up, the lip popped up and hit water spilled on my hand! But no staff seems care about that! I would advise Sean to quit his job if he doesn't enjoy working in a Starbucks cafe. read more

The iPhone charger adapters were ALL missing. When asked the store about if they have any more, they replied coldly "That's all we got". I totally understand the frustration. I can imagine they must have provided new adapters very often. However, when there are hundreds (if not thousands) customers come to the store everyday and there are only less than 5 chargers, it's totally understandable that some or all 5 are missing. Damage rate is less than .5%, better reliability number than most end user products. As an $86,000,000,000 company, Starbucks should have the money to show generosity by adding new ones if they find the chargers were missing. In return, you will have more happy customers. read more

I gotta say, for a Starbucks, it has a pretty cozy feel to it that you normally only get at an independent coffee shop. I think because there are alot of regulars and many of the customers seem to know each other. It has become a community coffee shop. It has a nice little view of the mountains and the service is helpful and friendly. I like to walk here with my 2-year-old son. Everyone is so nice and they easily accommodate your requests (a dry cappuccino with 2 shots for me). read more

Good place for hang out and meet up with someone. The customer service is really good.

Worst service, worst coffee .... Should not be able to use the logo. Been a loyal customer for over 10 years and this may change me to another coffee... read more

Every time I come here I always get great customer service. It's close to my job so I like to stop by once in a while and get me a grande caramel Frappuccino with a shot or 2. Today I stopped by and Kelly was very friendly and nice I love their customer service and how great they make the drinks! read more

I love coming here and enjoy a fresh hot cup of coffee. I just feel they should hire more employees so it can be a in and out service.

Excellent staff with great customer service, very friendly. I love coming to this Starbucks daily and to be greeted so kindly every time.

I never review Starbucks because I find it to be a little pointless. Everyone's had it and we all have our own favorite location and drinks. With that said, I still feel the need to review this particular one because I don't understand the negative reviews. It's actually one of my fave. I'm reviewing it based on coming here in the morning during rush hour. I never had to wait more than 5 mins for my drink no matter how busy they are. The baristas here work super fast and they always get my drink right and make it just the way I like it. You would not believe how many times I've had to either throw away my entire drink or go back to ask them to remake it at other locations. I've never had any issues here. You must be wondering what drink I get and how complicated can it be? Well...I get a grande, shaken, light ice, coconut milk green tea latte, with an inch of soy and no sweetener. OR a tall hot coconut milk green tea latte with an inch of soy, no sweetener, no foam, extra hot. I'd say try my drink out but make sure you come to this location because they always make it right! Another bonus for this location is that there are plenty of parking in this plaza. It is easy to pull in and out and hop back onto the freeway too. I'm all about convenience and efficiency when it comes to Starbucks in the mornings! read more

I go here frequently and get my usual an iced caramel macchiato upside down. Satisfied with it, but there are times I'd would like to try NEW drinks posted on the chalkboard....all fails, this place never has the complete ingredients... no salt toppings and now, no sweet cream and so on. Each time I ask for it... All out!!!! Geez! Stock up what you advertise! read more

Conveniently located on Huntington Drive with lots of parking plus indoor/outdoor seating. The drinks were made well, but the person taking the orders wasn't particularly nice. He seemed bothered that I was ordering more than one drink and wanted him to ring them up separately so that I could accrue "stars". For one thing, it's not my fault Starbucks issues "stars" based on per transaction rather than per item. Plus, there was at most two people in line behind me so it's not like I held up the line. Finally, I knew exactly what I was ordering and had my Starbucks app up and ready to pay so that I wouldn't take up too much time. So to the grumpy guy working the cashier .... Smile. read more

Really great service. Enjoy getting coffee there everytime. An employee named Cesar was extremely kind and helpful to me when I was there a month ago. read more

They remade my venti caramel brulee frap for free after I spilled it at another restaurant. Great service!!

This specific location is one of the unfriendliest Starbucks I have ever been to. No smiles, no thank yous. They always fill my cup full of ice but very little tea. Today I decided to order less ice and they still gave the same amount. read more

Everyone was very pleasant on this rainy early morning. The entire team was polite and worked quick you can tell this is a very well structured store. Being that i was a barista i can say they most def know how to hand a coffee off with a smile. This isn't even my regular starbucks but I most def will be coming back here . Great service. One person in particular who stood out to me was Jenn. Very professional & Polite. Thank you so much read more