Some cleaning needs to take place. The coffee is fine, service is friendly. But there are spills and crumbs. Also, the bar/counter is pock-marked. It is hard to distinguish the crumbs from the pocks. read more

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I'm a long time fan and customer, having many free things with my stars. The staff at the locations I frequent know me and are very friendly; even friendly with other customers who mightnot be regulars. They lose stars because of how politics and the cancel culture have found their way in and have influenced things. They also used to be more supportive of Veterans, even hiring Vets a lot, but not now. When politics get involved in a business, the business becomes biased and caters to those whose politics match whatever is the mood of the Starbucks day. On the food side, however, my favorite Matcha frap is always excellent and carefully made to my specifications. read more

I ordered a Matcha and a sandwich and no one ever came to the drive-through window... for five minutes I just sat there waiting for someone. There were people behind me and people in front of me but the guy at the Dr. Food just never acknowledged. The stupidity of it read more

Brightly light , clean and decorated too! On our way to the Pride Parade on Saturday morning and had time to kill so my hubs and I stopped by. It's been awhile since we've been In so I ordered my drink incorrectly but it was still refreshing. This location was kinda of island in the neighborhood. What struck me the most was the associates. Friendly and welcoming. Now, there was a gentleman that might have been homeless inside enjoying a drink. I only guess he was as he asked if we could purchase a cake for him. My better have did and it's probably discouraged but the young lady helping us was graceful about handling the situation and the way she spoke to him. When we pass through the area we'll stop by for sure. read more

Starbucks - menus and drinks on the wall of a coffee shop - Coffee & Tea Near Me - Albuquerque, New Mexico

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I went in for regular drip coffee. I didn't immediately see where it was on the menu so when I asked the cashier started to look at her register to read it to me but I found it on the menu board. The staff seems unfamiliar with their own set up. This location does not brew decaf. When I ordered a half-caf I was told it would be at least a five minute wait. If I didn't have time for that I'd have to pay for an Americano (costs ~33% more). I asked which of the three available brews has the least caffeine so instead of just answering me she proceeded to tell me the relative caffeine content of all three, starting with the strongest, making sure to explain that even though it has a darker color that brew has less caffeine. A simple question turned into a memorized script. I ordered a medium, she charged me for a large, when I pointed that out she explained that the medium is that largest size listed on the menu. You have to use the exact words, they seem unable to understand that, of the three sizes, the middle one is the default medium When she got the coffee she didn't just pour it from the dispenser, she went over to the side away from the register and I heard what sounded like her grinding coffee beans and it took several minutes for her to return. I ended up being so jacked on caffeine and jittery for hours that I suspect she actually gave me the most she could. Maybe as punishment for the extended interaction ? They also insist on pouring the half and half by request at the counter because people have "dirty hands." If you want cream know that they don't ask if you want room for it (had to pour some out in the trash as it was filled to the brim) and you may have to wait in line again for it if they are busy. The whole experience, that I thought would be a simple cup of coffee, was a tedious gauntlet of ineptitude. If you order anything that isn't basic, or have questions, be prepared to spend some time. You might have to walk them through their own menu and watch them carefully to make sure they are serving what you actually ordered. read more

Today I stopped into this location to purchase two drinks. One of my drinks was made incorrectly. I live clear across town so it was not convenient for me to go back to the location. I contacted customer service and it took care of the problem for me immediately. That treats that we did receive were very tasty. This is a nice location. read more

This starbucks has really improved! Very friendly...great drinks & quick service. Very close to work! One of my faves!!! read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Albuquerque, New Mexico

I try to drink local coffee when I can because I love to support local flavor but this Starbucks location is pretty special. I started to hit it up back when I was working because it was close to my house and en route to my job (it had just opened then) and the drive thru was insanely convenient! But then I started to notice something. No matter how long the line gets here (and it can get a little long - it's close to UNM and UNMH), the line always moves really quickly and the orders are always 100% right. But it's not just that. The staff is friendly every single time. I mean, they have to get frazzled during the rush hours but they never show it! They are always pleasant and seem happy to see you. It always makes for a great experience. And this is a newer location and it is gorgeous inside. Seriously gorgeous! read more

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Whoever working the window on September 10 2023 around 3:35 had ZERO reason to be mad when I pulled up and still chose to give me and my boyfriend a rude interaction. Again more time to do her makeup and eyeliner but not work on her attitude. Put someone who's gonna do there job nicely and efficiently mabey next time she'll get a tip. read more

I know Starbucks cannot control the weather, but thank you for the outdoor seating when the sun is out and the temperature perfect. Just drove into town after a long drive and appreciated this roomy location with a lot of seating choice. Mid-day on a Thursday and there were a lot of people with the same idea. The Dragon Mangofruit is tasty (not too tart and not sweet to the taste). I like this for a change of pace. But it was a long trip so I also got my reliable iced green tea with no sweetener, extra ice. The ice did not last long, but barista was more than happy to add more before I left. The parking lot is somewhat small, but everyone seemed to get a spot due to the steady flow of people picking up and driving off. The drive-thru option here is highly popular and kept a steady steam of movement as well. read more

Starbucks - Took a breath outside in the nice weather. Love the drinks, so had two. - Coffee & Tea Near Me - Albuquerque, New Mexico

If you don't like people just stop. So many times I've gone and people barely utter a word. Today my lid fell off and luckily I caught the drink before it spilled everywhere. The girl at the drive thru asked, is that all? Is what all? Ugh customer service sucks anymore and everywhere. This is why we don't tip. 1. The employer should pay a living wage. 2. The employees act like they hate everyone. My guess is they probably do. read more

Super slow, especially for it being busy with people trying to get to work. Generally this Starbuck's is a bit slow. I've been coming here the last few years because it's on the way to work and the other one I used to go to, became super slow also. I got tired of being late for work because of Starbuck's. It should not take 20 minutes to get coffee in a drive thru, no matter where you go, and the day I came here, I did indeed, wait 20 minutes for a cup of coffee! As I've been doing, I think I'll skip Starbuck's and just make coffee at home. A little wizardry and it tastes comparable to my Starbuck's white mocha but at a fraction of the cost and in time to get to work on time. With that said, everyone has been really nice here and I will occasionally pop in when I don't have anything else scheduled. The coffee is good and the food is as well. Feeling adventuresome - try your luck.... read more

This morning I stumbled across this Starbucks. I went in the drive thru and ordered drinks for the office. I ordered a coffee Frappuccino that was cool and Devine on this hot summer morning. Service was ok but hey great coffee made me happy read more

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Great depending on when you visit. It's a Starbucks so of course they're going to be packed during prime hours in the drive through. For my intended purposes, it's perfect. Nice walk from the Altura neighborhood and with a new baby ... it's the perfect date for me and my honey. Quick service, great beverage, and the break this momma needs. Hopefully the coffee I bought my honey will carry the same weight as if I bought him a drink. (Eyebrows, eyebrows) read more

Starbucks - Stoll out to starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

There name brand coffee Pike is always cold. Everyday of the year. If you ask for cream in your coffee it is even worse. Seriously who ever is running this store needs to figure it out. Brewing a new pot doesn't solve the problem. Turning the temp up is a easy fix. Just saying. read more

I went inside to order coffee and saw the most miserable Starbucks crew in my life. The chubby brunette girl at the cashier was mean, no smiles, no friendliness. She can't hear the order because of the mask. I don't even mind that, but she was just rude. The 2 other crew member that I saw looks miserable as I was observing them. One crew member was saying something underneath his breath and was obviously upset over something. I know this location gets busy but it was just terrible. read more

Daniel the barista is so very kind, competent and patient explaining to me what an espresso macchiato is. We need more of him in the world. Have a wonderful holiday! read more

I don't know what's going on here, maybe a management directive, but everyone working the drive-thru window has suddenly become aggressively "friendly" and asks personal questions in the brief interstice between payment and the coffee being ready. Indoors is different, I'd love to have a chat, but in a drive thru, no offense to the people working precarious jobs for low wages, I am hoping for a slightly more impersonal experience - I just want to exchange currency for coffee, say thank you, and leave. read more

The cashier with dreads is constantly itching their dreads and then serving food. It's.... extremely unappetizing. Blechhhhhhh

This review is in regard to customer service, I wish I could give more than 5 stars. I have actually never been to this location, but it was convenient for my morning errands so I stopped by. As I was enjoying my bagel and coffee, I saw an elderly homeless woman enter the store, she was very dirty and struggling to carry the few bags she had containing her possessions. When she approached the counter the girl at the register was very warm and accommodating, the woman was treated with the same respect as any other customer. The woman placed her order and even tipped on the items she received. It made my day to be able to witness such kindness towards another human being, I wish I knew the team member's name, but whoever worked the register this morning (07/23/2021)....GREAT JOB!!! read more

I have been a Starbucks goer for some time now. This location has a nice open space to get work done read more

Starbucks - Sitting area - Coffee & Tea Near Me - Albuquerque, New Mexico

This might be the best Starbucks in the state... no... the world. Their staff has a positive attitude and it's clear that they enjoy serving their customers to the best of their abilities. They have consistently good drinks and I am never disappointed. They always remember me as a regular and go above and beyond to connect with me and see how I am doing. read more

I'm not a person who supports big corporate businesses however, this Starbucks has a great staff! Aiden is one of the best barista's I've ever had. He knows my voice, my name and my order. Plus, the drinks are delicious! I miss sitting inside to write. read more

As a Starbucks employee when I go to other store it gives me a chance to appreciate working for such a great company. I was greeted with a smile and I was also greeted when my drink arrived. They were fast ,friendly ,professional. I definitely will go next time I'm in the neighborhood.They have a drive up for speed of service. read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

This is an odd review, because normally I don't review such common chains. This review isn't about the quality of their beverages (I enjoy a nice, cheap, refillable iced green tea and a public environment with background noise in which to work, so I go here often - it's good tea as far as I can tell.) Anyways, I'm sitting in here right now. It was robbed early this morning, and I want to post this review to praise the employees and the district manager for how well they handled the situation and the immense professionalism they all displayed (and a shout out to APD for their quick response and the officers' professionalism). Stores will get robbed. It happens, it's unfortunate, and you shouldn't avoid this Starbucks because it happened. All small shops will get robbed every now and then. The employee who was the unfortunate target followed company policy regarding harm reduction - the thief got the pittance in the register. It happened so quietly I didn't know it had happened until I heard the employees calling 911 immediately after the thief left. Because of Starbucks policy and training and its implementation at this location, no one was harmed. That is above all the most important thing. And the business was able to remain open for the rest of the day with the employees functioning normally. The district manager came by, and I'm guessing he doesn't normally work Sunday mornings, to check up on everyone and make sure everyone was okay and inform them of Starbucks employee support programs following these incidents. He displayed immense care for the employees of this particular location. He spoke with me and the other customer who was still there from the time of the robbery. He was extremely professional, and displayed genuine concern for our well-being. He offered me complimentary food or beverage because of the ordeal which I had been oblivious to (which I declined - I also received no request or payment of any kind to write this review - I hope it doesn't hurt their business for people to know this one was robbed). Hats off to the brave employees and the district manager, and Starbucks as a corporation for having effective policies to protect their employees and customers from harm. Not an evil corporation. And at least locally, seems like a competent, brave, and compassionate one. Bravo. read more

This location is okay in that they tend to be slow unless you are in the drive thru. The staff tends to pay more attention to the drive thru and not to customers in the store. The drinks are constant and good. read more

This is just your ordinary Starbucks location complete with restrooms, wifi, and a drive thru. Expect the menu you would find at any other Starbucks. The reason why I give this place two stars is because at other locations the other employees at least greet you with a smile. The employees here act like you are waisting their time with no welcoming and with no enthusiasm; they are just there, and you are bothering them with your soy chai. The Starbucks belief of home, work or Starbucks is not felt here. My tip is to just stick with the drive thru -- that way you can get your order in and leave right away in order not to disturb the workers' boredom. read more

The line always moves fast, they get my order right every time, and this location has the nicest baristas I've ever come across! One of my favorite study spots for sure. read more

Great service! Love how personable they are! I highly recommend this location to anybody who needs a Starbucks pick me up or treat

I used to really enjoy this starbucks. Unfortunately, I was very overcharged one visit. I ordered a tall earl gray tea and was charged $4. I knew that sounded wrong, so I mentioned it to the cashier, and they quickly blamed it on state tax and shut me down immediately. I'm aware of state tax, but I also know that $4 for a tall tea is outrageous. Will not be coming back here. read more

I just ordered three hot chocolates. This is a great for me and my friends. So looking forward to it. They were watery and had no whipped cream. I'd have done better with Swiss Miss I had at home. There is no excuse. read more

This is about the worst Starbucks I have been to in terms of customer service. They never seem to have anyone assigned to the front register so you wait while they all run around making whatever. Management either needs retraining or they need new management. Go see how the other stores do it! read more

Real polite lady at the drive through and efficient service. Was surprised at the prices though. Just as expensive as in CA.

Went through the drive through today. Not a huge line of cars or anything. When we got to the window, the barista apologized for the long wait and gave us one of our drinks free! We hadn't thought it was a crazy wait or anything! Customer service at its finest read more

Convenient parking, lots of different seating options, and the baristas are always fast and friendly. Favorite Starbucks in the city for working or chilling. read more

Normally this Starbucks has really good service and seems on top of their game, but as my friend and I sat down to enjoy our coffee we were constantly pestered by fruit flies. We were swatting throughout our entire conversation which was really disgusting. I'm not sure if this is due to the fruit they sell or the overflowing trash that has not been taken out for the past two hours. read more

It is just simply an other Start Bucks, I went there because the local coffee shop across the street was already close. The place is not bad at all. Simply I try to go local. read more

Not sure why anybody reviews Starbucks but for the record, this is a shitty location. One of those situations where they'll make the walk-in customers wait 10 minutes for plain coffee (and somehow screw up your order) while they're all busy servicing the drive-thru. Disappointing! Brave the hipsters and support HUMBLE instead! read more

Roomy & comfortable, and never seems to be overcrowded. I've been here quite a few times, and have had consistently good service. Everyone I've encountered has been very friendly. read more

Snotty p.o.s. Cashier. Because I went and claimed a reward for a free drink he was really Whiney that oh I don't know if that's going to work and do you have your card, as if this was my first time going to a Starbucks. Will keep going to the San Mateo and Indian school location instead at the drive thru. read more