Amazing service and great storage! Everyone was so helpful. Front desk was great and from start to…read moreFinish amazing

The folks at All American Storage were great to work with. They showed me the units that were…read moreavailable and helped me decided which one was the best for my needs. Ben was very helpful and informative. The units are clean and the area is well maintained. I hope to have a good relationship with them as I start to move my things. Toy

Nicole answered all of my questions related to the facility, unit, prices, and move-in date. She…read morealso sent me a video of the actual unit I ended up signing for, and managed to get me a discount. I really appreciated how friendly and professional her service was - this was my first time needing a storage facility, and she made the process so incredibly smooth! Thank you Nicole!

So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Although the corp office information giving was misleading, the guy that worked here was…read moreknowledgeable, upfront and clear about the offers and options he had for me to choose from. He patiently addressed all the questions I had and really assisted me in helping my decision process. Felt like he was genuine and honest about questions I had about safety, theft and insurance. I thought it was time well spent although having to make a trip here physically to check out the spot. The only gripe is that the main entrance was behind where the address lead the gps to. It didn't guide me to the front office, but instead the back loading area. I made a couple of calls and was eventually routed to the front office side where the property manager was.

Stars dropped from 3 to 1…read more I rented this locker for roughly 2.5 weeks. I accidentally left my lock off the door, while my locker had nothing else besides my lock (with only one key) inside my locker. They immediately noticed this, as in 20 minutes later, and then they immediately closed my account, as in an hour later. I guess I needed to be immediately available to pick up my phone. At least they tried to call, and I completely understand what it looks like to see an empty unit in combination with the lock off the (closed) door. Not everyone is going to have such a wild imagination, as to give me at least until the next day to chime in to clarify. Maybe it was just what it was, where I needed to use my things I kept in my locker, while also accidentally leaving my lock and one key inside the locker but not on the door. My bad. No, they would not even refund their $20 lock, when I gave them the other key to it. Because, they of course tossed the lock. Lol

Customer service, gate system. Great location, thats about it. Gate works sporadically and if you…read morecall depending on who you get, they act like its no big deal.

Once you move in, they jack the rate. The positive reviews are fake. Rate went from $110 (intro…read morerate 2 months) to $136 to $149 to $179 to $259 to $179 (after I called) to $207 to now $277. The building is not temperature controlled, which is bad for the top floor (3rd floor) where temperatures in the summer can exceed 100 degrees.

I have used San Bruno Storage for years, mainly to store my comic books and toys collection. It is…read moreimportant for the storage unit to be dry with acceptable temperature regulation. San Bruno Storage is an excellent choice. No rot, no mold on any of my paper items. It is important that there is available parking outside at all hours, which makes loading and unloading more convenient. Restroom is available during office hours. Cargo elevator to save yourself some muscle power. Security is important, without disclosing the details lets just say I am happy with the security arrangements. Unlike those big corporate franchises, Lisa is a one person management department, which is the best management. She is the one that handles all the administrative work, answers the phone, replies your emails. The rent is acceptable. Give Lisa a call.

Of course all things good must come to an end…read more When I first signed on to them, they had only been around for almost a year and barely established. I have been a loyal customer for over 5 years but they no longer value my patronage. They not only raised the monthly rent multiple times (which is expected for inflation) but they also discontinued a discount that I had on my unit since they knew I would be a long-term renter. When I tried to negotiate a compromise, all I received back was pretty much a "Don't like it? Then get out." I hate businesses that don't keep their word. Very disappointed how they've become just like any other public storage location. =(

I don't know what happened with some of those who left bad reviews. We've used this location for…read more3-4 years. We had one unit for most of that time, added a 2nd 10X10 for the last 6 months as we were in the process of a move. What worked the most for us was that the place is secure, you can't get in outside biz hours, place is clean and there is comfort in knowing the cameras are there. Anytime we needed service we got it, either from the Manager Cammy or anyone working at the desk. In our time there we never had any problems with the basic functionality, like the elevator, or using our code to get in. We compared with other local units when we first looked and settle on Broadway Self Storage, glad we did.

Awful experience - if I could give them no stars, I would…read more 1.) Overpriced. 2.) Has had a history of rodent problems and infestation. 3.) Not flexible in communication - communication is VERY difficult. 4.) I never received proper notification that the price of my unit would be increasing, and they just starting automatically charging me more. I tried to remedy it with the office woman - she was rude, unintelligent, aggressive, and AWFUL to deal with. 5.) You never saw or experienced any communication with anyone else "above" her. 6.) My unit was victim of a neighboring unit's food storage, which caused a mice infestation. Which nested in EVERYTHING of mine - destroyed thousand of dollars in items. Some items, like fourth-generation books, can never be replaced. There was no working something out or proper communication, or accommodation made. BIGGEST mistake was renting here.

Complete lack of professional conduct and an alarming inability to do even the most basic of tasks…read more Great job Amanda! Avoid this location if your time and money are important to you. U-Haul "guarantees" do not apply here. Stick to one of their brand locations. Such disgusting, appalling, and laughably ineffective service topped off with the most flagrant INABILITY TO THINK CRITICALLY and provide solutions.

Gus what this place sold out the property and they will be closing by the first week of April 2022…read moreand didn't notify the manager and the customer until yesterday. Sorry to say that Amanda left about a month ago and I wasn't able to thank her for the work she did. Anyway, I hope she found a better place to work because they didn't even try to place her or offer anything or give her a raise years ago. Blessings, Bob

I consider it an extension of my home It can practically…read moreaccommodate many things that need to be saved on seasonal basis. Very accessible, very convenient and over the years my stuff is secured. Security is their topmost concern , staff are very accommodating .service is excellent , 6 stars they deserve it !

So professional and friendly. Easy to rent trucks!!…read moreOffice is very clean and the storage roads are also very tidy.

Ive used them now for a second time and still great service and great prices! Would definitely…read morerecommend!

Very nice and helpful stuff!…read more The storage units are nice for the price as well! thank you