Although the corp office information giving was misleading, the guy that worked here was knowledgeable, upfront and clear about the offers and options he had for me to choose from. He patiently addressed all the questions I had and really assisted me in helping my decision process. Felt like he was genuine and honest about questions I had about safety, theft and insurance. I thought it was time well spent although having to make a trip here physically to check out the spot. The only gripe is that the main entrance was behind where the address lead the gps to. It didn't guide me to the front office, but instead the back loading area. I made a couple of calls and was eventually routed to the front office side where the property manager was. read more

Stars dropped from 3 to 1. I rented this locker for roughly 2.5 weeks. I accidentally left my lock off the door, while my locker had nothing else besides my lock (with only one key) inside my locker. They immediately noticed this, as in 20 minutes later, and then they immediately closed my account, as in an hour later. I guess I needed to be immediately available to pick up my phone. At least they tried to call, and I completely understand what it looks like to see an empty unit in combination with the lock off the (closed) door. Not everyone is going to have such a wild imagination, as to give me at least until the next day to chime in to clarify. Maybe it was just what it was, where I needed to use my things I kept in my locker, while also accidentally leaving my lock and one key inside the locker but not on the door. My bad. No, they would not even refund their $20 lock, when I gave them the other key to it. Because, they of course tossed the lock. Lol read more

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Pretty scammy business. I rented a locker here and was charged a $30 initiation fee, $20 for a proprietary lock, and $16 for liability insurance. I was able to get the latter 2 fees refunded because I found a lock off eBay and provided my own insurance. 4 months in, my monthly rent went up by 50%. 2 stars instead of 1 because the new rate is still reasonable but we will see a few months down the line. read more

I needed a storage space and this place had some of the best prices around. I rented one of the smaller ones that is up on the wall and accessible by using the ladder. That was the cheapest option and enough for what I needed. They have an app that you can make payments on and set up auto payments. It has all of your account information so you can get in with a code or the phone. The phone didn't work most of the time so I had to enter the code. There is a secure gate and then 2 more secure doors that require the code so it's well protected. You can only access the area where your unit is, so if it not on the second floor you can't get up there. The main complaint I had was people never return the ladders or carts so it can be difficult getting your stuff. The first year was one price. After that it went up. The local staff were great about showing the units, signing up and then ending the contract. Good place for storage. read more

Public Storage - Self Storage Near Me - Burlingame, California

Our secure storage unit was broken into Christmas Day. we were never notified until months later. the staff showed no signs of empathy or care. basically this was normal for any renter. the items stolen irreplaceable & personal. I highly discourage anyone using this pathetic facility. it clearly was an inside job.I've never been so pissed off at a business. read more

DO NOT RENT HERE. As others have said, classic bait-n-switch pricing. They get you in here with wonderful promos.. then only THREE (3!) months later jack up your rent 40%!!! My rent went from $268 to $375 in THREE months. And 3 months later, they did it again! This was never disclosed or agreed upon. Plus, they often have maintenance issues w door locks and elevators that don't work. read more

They get you in with reasonable pricing and then crank your rent up after three months. And then again another three months after that! As I was moving out, I was talking to other people renting saying what a scam this place is! One receptionist said you can move out any day and they'll prorate the rent, but as soon as I moved out, they said nope you have to pay for the entire month, this place is a bait and switch! read more

IT'S ALLWAYS SOMETHING! Currently, the main security gates have not been working for weeks, so they leave them open during business hours. If you rent on the second floor of the South building, anyone can walk in off the street and have access to your unit. The elevator was out for over a month, so you would have to carry everything up or down the stairs. They offered no compensation for the inconvenience. The staff always has lame excuses ready, and acts like you are bothering them! Corporate robo texts you after each visit, with a satisfaction survey. No one ever responds to complaints. The one thing they excel at is raising rent regularly, and promptly reminding you if you overlook the increase! AVOID THIS PLACE! read more

So I hired private investigator to investigate what happened with my belongings and my units they got auctioned off apparently which never even happened the managers are even in on this scam the guy going on as well as most of the employees there if they're not involved they cover for each other so they're still involved by covering one another but that's how most businesses are right anyways the main snake you got to be careful with is Alicia Sanchez the lady in the front with the glasses she's a snake and a conniving which that woman is along with several other employees what they do is they keep their eyes out for units that look like they have good stuff in them and if you're a little late on your unit say a month month and some change they'll start plotting on your unit basically and you know once they pick out the ones they want they'll basically take turns as far as to who gets to get what unit and then they'll call a loved one or a friend and tell them to come and basically pretend to of you know when the auction but in reality they don't even auction the unit because sometimes units are super like good they have a lot of good stuff in them where they could be auction off after like $5,000 or more and they're not going to pay that for it so what they do is they basically have it make it seem as if it got auctioned and when in reality the managers in the background changing some stuff in the computer to make it seem like you got auction but in reality it was just a $500 partial payment that their loved one will make and with that they're able to steal all your belongings and they think they could get away with this because they've done it for so long they have their ways of knowing how to you know get rid of evidence and and basically have their disposal ruining people's lives and not even having no type of empathy for nobody or nothing it's all about Greed for this people just greed and selfishness and just scamming people and it's not right they need to be put out on blast and everybody needs to know how they run their business here that lady Miss Alicia Sanchez the lady with the glasses she has several family members that have trucks basically with hauling attachments in the back cuz they done this for so long they basically already have it like systematically to where they at the end of the month they go and pick up whichever units they want and they keep the same thing going so people don't even have a chance to even be able to go by law you should be able to buy your stuff back before it gets auctioned but they don't even follow the law they could have your stuff auctioned for I mean advertised for only a week and then they'll go on with the auction and that's illegal I'm actually in the process of suing them and on top of that I'm going to expose them as much as possible both on social media with the BBB with the mayor I mean I'm going to expose them as much as possible Channel 7 News you name it I'm going to do it these people are corrupt they're greedy their scammers and they have to be put on blast please stole over 100,000 out of one of my units basically and I intend on getting every last dollar of that back I have witnesses I have everything documented I have photographs they don't even know what they got coming they want war they got it coming read more

This public storage facility has the worst customer service and is not very customer oriented to existing customers that have been using their facilities for months and go out of their way to raise prices and ask you to downsize your storage space to get you a better rate they should be happy that people have been loyal to them and be grateful to them with out loyal customers they would not be in business! read more

Where do I begin? We rented our unit on May 24th and moved part of our belongings in shortly after. Initially, the experience was positive--the staff member who assisted us was excellent. However, on May 30th, the elevator stopped working. As of today, June 10th, it is still out of service. This ongoing issue has prevented us from fully using the unit we are paying for. We have made multiple calls to customer service and spoken directly with the on-site manager at the Burlingame location, but no helpful solution has been offered. We currently have a van full of furniture and belongings waiting to be stored, and we are stuck without a clear timeline or support. We even offered to rent a ground-floor unit temporarily, but were told there is no guarantee of a refund for the unit we cannot use--through no fault of our own. This situation is unacceptable. read more

I've been renting a space here for over 3+ years and it's gotten fit the bill for what i've needed during my time here so far. Since my last review, they fixed the light above my storage unit. But since Covid hit, they kept the push carts unlocked at all times, which means, it's a crap shoot whether or not there will be one to use. Most times I've been here, there's zero carts available. Which is frustrating because if you have to carry a bunch of stuff, it's gonna take way more time and multiple trips. I hope they bring it back where they lock the carts and have to get a key from the front desk. The reason for my updated review is because at the end of 2022, I noticed that my bill was going to raise again for the a third time. I started around $170 and my renewal 3 years later was going to be closer to $270. While I understand the cost of labor has risen, the jump year to year adds up quick. Here comes the pro tip: If you aren't happy with your increase in rent, go talk to the front desk. I hadn't missed a payment since I've been here, and they were able to put an automated request for the corporate to look at my account. After 48 hours, I was able to reduce my monthly payment to something more manageable. In the end, I'll be saving over $500 this year with the price reduction! Talk about a win. In life I learned that close mouths don't get fed, so if you don't ask, you'll never know. Be your on advocate and if the change isn't enough, it might be time to look for a new spot. read more

As it stands right now, i have no access to my storage unit. Both elevators are down. Wow.

We're in the process of moving so we rented a storage from here. This place is convenient location. It's clean and well lit. To the gentleman that was working on Friday, March 17th at 1pm, you were incredibly helpful and kind. Thank you for taking your time helping us. Thank you for showing us the storage sizes. Thank you for your patience and answering our questions. Your service was great and we appreciate you!! read more

We recently decided to switch storage places for a few reasons. Our rent had recently been raised at our old place, and the security wasn't great. We looked around for a similar size to what we had and made and reservation online. We postponed our move-in date a few times due to COVID, but they were understanding up to the point where there was a deadline for the reservation to expire. We were told to keep an eye on their website for deals or changes in prices based on availability, supply/demand, etc.. Our original reservation was for a 5x11, though the day before our move-in, we found a special online for a 5x15 that was less expensive than our smaller original reservation. I made the reservation for the new 5x15 as well, since why wouldn't we want more space for less money? I called the office and spoke to the manager, Lee, who explained to me the reason for the special low price was that it is actually three 5x5s side-by-side with the middle walls knocked out. So instead of your typical 5ft. wide and 15ft. deep, it goes only 5ft. deep and 15ft. wide (across). Other drawback was that there are 3 separate doors, all needing individual locks.*** We decided to keep both reservations so we could see both units and make a decision from there. They told me that only one person was allowed in the office at a time, and face-coverings were required (good). When we arrived, Lee informed us that despite our reservation, there were no 5x11s left, only 5x10. After looking at the units, we decided that the extra space at the better deal was worth having to deal with multiple doors/locks, and went with the 5x15. They have carts available to use that are generally available depending on how many people are there. The lights are all on sensors, so while it seems dark, things light up as you walk. The floors are soft and smooth which makes a big difference after storing somewhere that had very loud and uneven floors. To access our building, you do have to get out of your car to enter the code into the intercom box, which is a negative. The convenience and security of being able to pull up and enter your code from your vehicle makes a difference, especially for my wife feeling safe if she is going alone. They have security cameras covering the gate entrance/exit area, but nothing once you get further in. Part of me wishes they had more coverage once inside, but their reason of protecting people's privacy also makes some sense. The units themselves seem very secure. Our last place we ended up having to get a collapsable shower rod and curtain to hang on the inside because you could see through the sides of the doors right into the unit. This Public Storage does not have that issue, which is really nice and comforting. There is a steel mesh type cover over the top in our building, which seems secure so people don't come through the top. Overall we are happy with our move and decision to switch to Public Storage. This location is convenient off the freeway and we feel comfortable with the security of our stuff. Lee was very nice and easy to work with. From what I've gathered, she has been the manager there for 10+ years and runs the show for all things logistics and security. The process of doing all the paperwork and setting everything up was very quick, smooth, and easy. They were very cautious about staying a good distance form each other and even made my wife stay outside initially until they let her come in and stand in the far corner (lol). We felt safe and comfortable the whole time which was important to our experience and desire to stat long-term. They have an ongoing deal for $1 first month's rent and 15%-30% off rent if booked online. We plan to stay here for as long as possible until they raise our rent to the point where it's unaffordable and we have to move on. Hoping that doesn't happen! Thanks again Lee and the rest of the PS B-Game staff! ***NOTE: They use special bolt-style locks that are specifically designed for their storage doors, meaning you have to purchase a lock through them ($20/ea). If you have your own pad lock, you can use that as additional security, but their lock is required to store there. read more

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I would put 0 stars if I could. This company extorts all their clients. There should be a cap on the price increases. I'm currently paying $800/each for two units when if I go rent a new unit, it would be $300/each. It's a hostage situation. Of course they are willing to let you move your stuff to another unit but that is ridiculous to pay movers. They are extortionists. read more

Just a quick review to say that Jon was very nice and helpful on our move-in day. We had an issue with our unit and he helped us out with it. Thank you Jon! read more

The facility itself was ok. It felt safe & clean. Although I never knew how to access the restrooms near the elevator so made sure to pee at the gas station on the way here. I never had to speak to anyone in the office during my time here so that was never an issue for me. But everyone was friendly and professional when I first signed up for my unit. My gripe is the rent goes up rather quickly. My 5 x 5 x 10 space went from $30 first month to $104 in just a matter of 4 months. They prey on people who have a lot of stuff and they hope you get too lazy to move out and you have to pay anyway. Luckily I didn't have much stuff in my unit so I was able to move out right away. If you do decide to move out, move out right before you have to pay, because they don't refund you a prorated amount. So if you move out in the middle of your month, you don't get half of what you already paid. Side note: I'm convinced that there's some people living in their storage units. Which I couldn't care less if they did and they all seemed harmless. Just a heads up for some of you, especially for those that go alone. The hallways do get a bit creepy when you're there by yourself and the motion sensor lights turn off or turn on on their own. There are push carts available for use, but some people don't know how to act and just leave them in the parking lot or in the hallways. (Please be courteous and return them to the elevator area.) Also another heads up is the smallest, cheapest storage unit they advertise online is a storage locker that's literally 10 feet in the air. You have to use a ladder to access your space. I'd definitely still have my unit there if the price didn't get so high. read more

Increase fees by at least 20% last year and another 15% this year for absolutely no reason. No additional services; no justification for the increase. And if inflation is there main reason then I suggest the person explaining that to look at the annual report of the Company to see what they say about profits the last 2 years and how they have skyrocketed. Congrats on taking advantage of your customers during a tough time! Good riddance. read more

Scam. Requested a refund for a unit I never used and never received it. They make it very hard to speak to anyone and you cannot manage payments or refunds on online. Very unimpressed with service and cannot recommend in any way. read more

I Would not recommend this place or any public storage. They raise their prices every 6 months to about $60.00 or more. Their carts are never available on the weekends. read more

Over a thousand dollars worth of items were burglarized out of my unit and their insurance refused all responsibility. This was a unit that was supposedly secure due to being indoors and requiring a code for entry into the building. Found out when trying to get into my unit for the first time in a long time and my key did not work. The staff present at the time were extremely unhelpful and did not view it as a problem that I was unable to access my unit. I ended up having to call a locksmith to drill the lock at my own expense. I then discovered that multiple items were missing, including two guitars I had owned for 15+ years, expensive electronics, and a vintage hi-fi amplifier given to me by my father. I went through the lengthy process of filing a police report and combing through old photos to provide proof I owned the items. Afterward I am told by Public Storage's insurance that because there was "no proof of forced entry" they would be denying my claim. It's obvious the thieves broke or forced the lock (the very same one Public Storage REQUIRES you to purchase from them and use), took whatever valuable items they saw at the front of it, then either put the broken lock back on or replaced it with another one of the same type. Despite the fact that employees were present to attest that the lock needed to be drilled off, they would not consider this sufficient evidence. This could happen to anyone. If thieves can manage to cut/break the lock off your unit (and Public Storage's security did nothing to prevent this), their insurance will refuse to compensate you and there's nothing you can do about it. This to say nothing of the many rent increases, the fact that the unit was smaller than the 5x10' advertised (they know there's nothing you'll do about it when you've already shown up with the movers and all your furniture), and the corrosion I found on a lot of metal items in the supposedly climate-controlled building. Stay far, far away. read more

I originally decided to rent a unit here because they were having an online special and it seemed fairly straightforward. Lo and behold, when I showed up for my appointment to rent a unit, two additional charges appeared: one is for your lock, which you're required to purchase from them because it's a "special" lock and the other is a monthly insurance $10-$13, which isn't much but the fact that they don't disclose this information before you get here doesn't sit well with me. Fast forward to my second visit: I get to their location at 9:37 (7 minutes after they opened). I give them my drivers license to borrow a dolly. I finish using my unit and get back to their office before 10am only to find that BOTH employees who were in there are gone and there's a sign on the door saying "we'll be back at 10:30." There is another gentleman also waiting to return the dolly key and retreive his license and a woman who had an appointment at 10am to open a new unit. This is absolutely ridiculous. The two ladies don't inform anyone and decide to take a break together 30-min after opening; horrible customer service. I tried calling the site manager, but it went to voicemail. I don't recommend this facility and will be moving my things elsewhere and expecting a full refund. read more

Public Storage - "Be back at ~10:27am" - Self Storage Near Me - Burlingame, California

I wish someone had written this review before I rented here. It's a huge facility. Which also means it's impersonal, but sometimes you can get good service by telephone if it's a corporate thing. Not here. Total nightmare. If you need help, you can kiss your own butt. Leave a message for the manager all you want. They won't call you back. There might or might not be a domestic dispute in the parking lot. Don't complain to the management. It's your job to call the police. read more

Total Ripoff Artists-Will charge you prorated rate when you get the unit but will not prorate when you release the unit!!! Unheard of practice and outright theft. And they doubled my rent after 3 months!!! Rip Off!!!!! Stay Away!!!!! read more

ABSOLUTELY HORRIBLE!! DO NOT RECOMMEND. - They don't answer the phone no matter how many times you call. How else are you supposed to get in contact like the reservation says and the email; to call the number... - The lady at the front desk did not care about anything except letting you know that they're closed. Well why was the door unlocked? Thanks for not at least greeting and being polite about it. All you cared about was letting me know the lights are off and that means you're closed, yet you go ahead and answer the phone and ignore me. - Places like Public Storage will undoubtedly raise your rent. It's happened before at another location to me. We're talking an over 3x increase. - $1 first month is how they hook you and reel you in, then are counting on you being too lazy to move out your stuff and just pay the increases. I have a lot more not nice things to say but i'll keep them to myself. I hope someone teaches that lady proper customer service and please hire someone to answer your phones!! This place deserves NO STARS. I will take my business to Extra Space Storage instead. read more

We previously had a storage unit at another place over an hour away. Deciding we should move it closer so we can actually go through it, we decided on this public storage facility. Even though we had an online reservation it took quite a bit to actually get our unit. When we get it the light is out took almost 18 months for them to fix it. We have been here since Jan 2020 and our storage has gone up every 6 months like clock work. They are outrageous for a medium 10 x 10. Originally: $115/month First increase: $178/month Second increase:$222/month Third increase: $244/month New increase: $317/ a month Almost 3x as much as our original rent in 2 years and it's not even in a climate controlled area. Avoid this place. The on site manager is incredibly rude every interaction we've had with her had been awful. We are looking for a better option and if you were considering this place I would mark it off your list and go some where else. read more

Crooks! Sheisters! Took a storage unit and in 4 months they raised my rate OVER 30%! I hope the Attorneys General pursue, this is blatant thievery. Shame on you! read more

Had a terrible experience here and I had to just give up all of my belongings because i was given wrong information about how to gain access to my unit. Ended up being a total night mare and i was charged 375.00 for a unit that i paid 17$ per month. Total hacks run this place, some people should not be allowed to be in charge of someone elses time, money and belongings. Please stay away and go to another storage spot this one is a joke. Nothing good to say about them I am very disappointed and may have to take them to court. read more

Would honestly avoid at all costs. Using the e-rent feature, there were no directions on where my unit was located. This property is large with many buildings and two gates. The first gate I tried let me in, but did not let me out. I was trapped for 30 minutes before another customer came and opened it using there access code. My app told me I "didn't have access" to that gate anymore. There was no number to call, nothing. Calling the office's main number didn't help because I was asked to leave a message and the manager would get back to me "soon". Trapped in a storage facility doesn't really allow for "soon". The fact that they do not have an emergency exit from the inside AND suddenly cutting my app access tells me that this property doesn't care about the customer experience. I came tonight to move in, but I have already cancelled. Oh, and they weren't willing to help at all once I finally got through to customer service (you have to keep pressing 0, they never tell you the operator is an option - disgusting). Told me I already paid the month and it was past 24 hours from my booking so they didn't care. All they said about me being trapped? "Sorry" Stay far away. read more

At first the place and location is great but after renting numerous storage units at a time, they do not appreciate the business. There are multiple bathrooms onsite and nobody can use them because they are locked. Not sure why that is but definitely not customer friendly. read more

This is a bait & switch storage facility. They will lure you in with a low rate and start hiking the rates when you are vulnerable. Started off at $225.00 two years later while I'm on a long term assignment overseas the rate is now over $500.00. They will give you an option of a price adjustment but that will only last a few months. they thrive off late fees and love slapping pre lien notices which make cost even high. It's only a matter time before the federal government takes notice. This racket is like the payday loan scams. Avoid this place like the plague. read more

Today we went to remove some possessions from our storage locker in this facility. We were the only customers in the ENTIRE building, but there was not a moving cart to be found on either the first or second floor. I left my wife by our locker, and went to the front office and was told that all the carts must be in use by other customers (despite having just informed the individual at the front desk that there were no other renters in the building). I then went to an adjacent building and saw a cart in that lobby, but my access code would not authorize entry to that building. I then returned to the front office, and after initially being told by the individual there that he could not leave the office unattended, was eventually successful in persuading him to lock the office and go with me to get the cart out of the other building. The foregoing process took nearly thirty minutes of my (and my wife's) time. Public Storage needs to make sure that moving carts are available in each building. Their website touts the convenience and amenities of their facilities; our visit there today became inconvenient due to the lack of moving carts (an essential amenity of their business). read more

horrible place! they have rats or mice who chew through your boxes and pee on everything. complained and the manager said oh well basically she had nothing to do with it. they raise to ur storage rent every 6 months to whatever amount they desire. there are never enough carts to get your belongings in or out. i would NEVER recommend this place to anyone. waste of money and horrible customer service. manager she was rude and didn't care about anything except taking my money. was there for 8 months and glad i finally got out!!! read more

Nice place. But! They just raised the price without any notice. I tried to reach out them two weeks and no response. No answer. Not worth it. read more

I just want to warn anyone and everyone that may be looking Public Storage that your initial rate is not locked in for very long. There is no "rent control". I started off paying $111/month for a 5X10 unit in August 2021. Today I've come to learn that my rate for January has increased to $155/month. I called the property manager to complain about the 40% increase. Michael says that pricing is not in his power. Furthermore, he said that price increases occur every 6 months! read more

Love the professional manner of the staff. Really wonderful people. Honest, nice and Informative. Very thorough just really like this place

I was Retiring and moving out State and could not find an affordable moving company for my little load of 22 boxes and 5 plastic containers. I found this Public Storage via my friends who live in same town. At that time the Unit price seemed affordable however,over the years the prices increased severely to the point that after 3 years I decided I can no longer afford. When I contacted the Office and spoke with one of the Managers/Customer Service Reps - and explained my situation as to why I was leaving there was no "Sorry to loose you as a Loyal Customer" all I got was a phone hang up. The day of my move I felt I went to the Office to let them know that the Unit was empty and was closing it - I requested to speak to the Manager and at first the lady at the counter (Gina) informed they were all Customer service but she went ahead and said "We are the Managers". Previously I had spoken with Robert, then some other lady called who said she was the Manager: She wanted to know why I was leaving/closing the Unit and I explained why prices kept increasing and could not afford it - She did not say anything else however, she hanged up the phone. I was just a number paying the high prices of storage - This is how I feel about it! read more

I come back and forth between SF and LA. I got a small unit for ease with my back and forth. It should have been simple and easy but it was not. The facility was located right near SFO which was great for getting off a plane and grabbing and going. The management here was absolutely horrible & I felt very snubbed & unwelcome the entire time I stored here. They tried to dissuade me from renting & were hostile, rude, and otherwise made things uncomfortable. Ultimately these units have a duty to the public to treat folks with respect. These people were some of the most toxic & horrible I've ever experienced. It should not have been anywhere near this experience but it seems not only does the management have no interest in changing it but they're proud of it. read more

Should've check before renting from this place. They DON'T Have enough cart for the customers. You wound think as a BRAND NEW location they would've thought of supplying enough carts for this location. I've rented from other place that supply PLENTY of cart but for some reason this location failed their customers. I wouldn't recommend this place AT ALL read more