Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

August 2026 I bought a 2012 Ford fusion from them the cars ac didn't work when I test drove it they…read moresaid no problem we will get it fixed they did I picked up my car a week later. then first week battery went bad that is understandable with the heat wave we have been having it can cook a good battery no big deal this car runs really good I will be returning for my next purchase. the car was well maintained according to Carfax. these guys helped me out I was driving a rental car for 4 months after my car was stolen thank you

Treated my bf and his mother right. She gets her new car Monday with things made perfect on the…read morebody of the car that she loved!! I wasn't present but from his lips he would go back again!!

I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

Great response times from sales staff................................ask for Zachary…read moreLather!!!!!!!!!!!!! Great guy

Loyalty doesn't mean much even when the client has been loyal and bought 3 cars previously. They…read morehad no inventory to view or test drive. We actually had to sit in the salesperson's personal car. They brought us pricing and we told them where we needed to be and we legitimately had to leave to get to an appt. They made no attempt to get to the price we needed or even counter offer. And on the way out the door, we heard the SALES manager say "Oh they'll be back." Clearly they don't know me. We took our business elsewhere. Very disappointing when we have been such good customers for them buying and having all of our service done through them.

Stopped in to check out a used vehicle today not expecting much, everyone was super helpful and…read morepolite. I'd highly recommend their sales team - Noah in sales and Donta in finance specifically! Those guys made everything work for us without being pushy and I couldn't be more grateful.

I went there on a Sunday and fell in love with a vehicle. I saw it online and went to check it…read more Kendyl called that Monday and was polite. I told her what I was interested in; she said let me look on the computer and see do we have it; well I had just told you I was there on Sunday. She said , oh we do not have that one. I said, well it didn't have a " SOLD " sign on it.if it did I wouldn't have looked at it and shown interest. This is Haley Ford in North Chesterfield This made me mad. So, I guess she was trying to get her quota reached; because she was trying to verbally harassed me into buying a 2022 vehicle when I continuously told her I was on a fixed income ad needed a reliable slightly younger vehicle. I kept telling her no, I was not interested in any other vehicles. She kept at it, the one you want is sold, but these other ones are the same model but, in a different color. I desired the one in the color I chose. I HUNG UP!!! I thanked her for her phone time. The next day she called, saying exactly the same thing. I was disappointed. I ended the call nicely. Next day, I didn't answered, she left a voicemail and was very rude. She said, I hope you do not think Haley Ford has time to consistently call and you do not answer. Lastly, she said, you better believe that. I have known a lot of people buying vehicles at Haley Ford over the years and were happy about it. So I said, I am going there. This was very disappointing. Also, Patrick was no better, it seemed they were seeing who could corrupt me more. This happened two months ago. I just have been distraught over it. I am still looking for a reliable vehicle. But, this experience left me with misgivings. I have a photogenic memory when certain things bother my soul. This stood out, when I passed by there recently. I did not want to even look over there

I was fortunate enough to find a Jeep CJ7. The going price were 25k and up, got a great looking and…read moregreat running Renegade for $17k. This is a keeper vehicle, that was perfected by DAVIS!

I bought a 2023 International MV-607 Rollback from Davis Auto Sales. The purchase was easy and…read moreseamless. I live in Northern California I searched many dealers to find what I wanted. Davis Auto Sales not only had the vehicle I wanted but then understood that I was going from a 8-Car transporter to a rollback and explained in detail every nuance of my new truck to me. I was absolutely shocked that my truck came with every available piece of equipment I needed to get to work as soon as I pulled off the lot. Their customer service and knowledge is second to none and I've never bought a commercial or private vehicle with such ease. It was definitely worth the 3,000 mile drive!!!

I lost my Lexus on my birthday, and I had no idea what I was going to do. Thankfully, Wonder Woman…read more(she really lives up to the nickname) aka Bonnie Bowen Harrison worked tirelessly for two days to find me the best rate and deal that I could have asked for. Bonnie is all about helping people and doing what's best for people, she would never and could never sell you junk, it's simply not the person she is. Bonnie is open, honest and trustworthy and best of all she will absolutely feed you . If you are looking for a car she and Dave are the people to go to. She is all about quality and people first. I am so grateful to know these people and I am proud to buy from Landmark Motors! It was so pleasant seeing Diesel Harrison 7.3 the pug, he is a big office help and loves French dips! Thank you so much and I love my new car!

This company always goes the extra mile for you! The owner (Bonnie) is professional, courteous,…read morehonest, reliable and will provide you with the best customer service you have ever experienced. They don't call her "Wonder Woman" for nothing!

Just bought a car from Commonwealth Motors for my high school senior. Shane was a pleasure to work…read morewith. Helpful, knowledgeable and not pushy. The price was fair considering this crazy used car market. I have zero complaints and will absolutely go there first when our next child is ready for their first car. Thanks Shane!

This was the absolute worst experience ever! We purchased a 2017 Ford Explorer September 2024 from…read moreCommonwealth Motors 9101 US-1 Richmond, VA 23237. We experienced issues within 48 hours of purchase and it's been an uphill battle ever since. There was a problem with the transmission the entire time. The salesman (Shane & Tyler) here will seem kind and helpful in the beginning but as soon as there is an issue, especially after your warranty expires, they give you the cold shoulder and tell you it's nothing they can do about it. The owner/manager is a coward and hides behind the wall in another office. Him or his wife that works in the front office will NEVER return your phone calls. I don't know how they sleep at night but you reap what you sow. Thousands of dollars wasted. Stay far away from this place!!

A faulty pump bricked my car while 600 miles from home. Had it towed 40 miles to Loyalty due to…read morereviews and boy am I glad I did!! I left my keys and story in the night drop box. They open at 730am and at 747am my app said my car was charging!! The EA charger that scrambled the ECU was rectified in 17 minutes!! Car has been perfect ever since. Outstanding service!

Would give a zero if I could, Tim service manager rude and has no clue what customer service is…read more Had my battery replaced under warranty and it went bad again because my alternator went bad again 3rd time in 3 years. Battery has a four year warranty but he refused to honor because it was replaced under warranty. Never heard of such a thing, two other Nissan dealers told me and showed me in the computer that it is under warranty but he refused to do anything about it. Just claimed he has been there 30yrs and the is absolutely nothing he would do. Worst customer service ever, Rude and unprofessional. Do not waste your time going there with that kind of service.

My experience buying my leer 100xr for my 2021 Tacoma was amazing. Darryl, the owner, was extremely…read morenice and knew his stuff. Was super helpful in picking out the accessories for my camper shell. I really liked how he wasn't trying to sell you on anything when he had every opportunity to. He seemed genuinely interested in customizing the shell for your specific needs. Would highly suggest working with him or purchasing from here. He has other businesses as well, so check them out!

I was very pleased with the versatility and professionalism the owner of the business possesses…read more Darrell is a smart man, who has intelligently diversified his business. I emailed back and forth with him about a LEER camper shell for my vehicle. He was courteous and quick to respond to my inquiries. He laid out all available options to upgrade my topper, showing me what those options would look like, and gave practical advice based off of my needs. When the topper arrived, installation was smooth and faster than expected. I couldn't be happier with the product and owner himself. Highly recommend for vehicle rentals, camper shells, and all your shed needs. Darrell is a wonderful person