When THE SHOP in Richmond, VA says they know BMW repair, that isn't the half of it PRECISION is their commitment and the turn around time will impress even the biggest critique. Most important to me with an older M Series are the following three things. Diagnose the problem Don't make me feel like an idiot for being a woman Give me a fair estimate BONUS Get it done quickly. THE SHOP excels in every category. They are the only place I would trust to work on my car! Ask for the guy Luke to work on your car! read more

They don't work on modern v8 bmws. N62 and up. I just wished they would've explained that on the phone. The shop they referred to was hateful to me read more

My first visit to The Shop VA was a couple of months ago. My regular go to service garage told me I may have a bad bearing on the rear axel of my Mercedes-Benz SUV but he didn't have the proper tool(s) to replace it. I found The Shop VA on line and gave them a call. I talked to the service guy and explained what was going on so we set up an appointment. While the Benz was there I told the shop to change the differential and transfer case grease. Later that day he called and told me the bearings were fine but a rear tire was out of balance and cupped. That's why I had the noise from the rear. Five Stars to The Shop VA for their honesty, integrity, and great customer service. I will definitely return for any future problems. read more

Outstanding service. I was looking at an Audi SQ5 on the internet that was located in Richmond ( I'm 6 hours away) so I wanted an independent pre-purchase inspection conducted before making any offers to the Audi dealer. I trusted Kelly and the rest of the staff at The Shop to be me eyes and ears. I couldn't have been happier with the level and quality of service. In fact, the dealership mentioned to me that, while they were not familiar with The Shop, they had never seen a more thorough or comprehensive pre-purchase inspection before. I only wish they had a shop here in Pittsburgh. I'm headed to Richmond this weekend to pick up the car -- thanks a million, Kelly and crew! read more

Before I came to this shop, I checked out the reviews. I saw a couple reciews that stated the pricing was ridiculous, but I nudged it off and went off the many other reviews stating all the positive attributes the shop offered. So, I called and got a price quote. I was quoted a good range of a minor job to major on what I needed done. 1800.00-2400.00 for an oil leak. I called around and most shops gave the same price. Ok, done. I drop my car off and I head out of town trusting that I knew a ball park range of what I had to pay. I get a call and work-up stating that that same job would cost 2800.00 because of extra seals that needed to be placed. They also quoted me another issue with my car in regards to oil, that would cast another 700.00. So, hey maybe this issues were warranted. But, seals are only 20.00+ to purchase, my car was already taken apart. But, they up the charge to 400.00, on top of giving me the max of the quote that was stated over the phone. Then I'm thinking the other 700.00 issue was an easy fix because the location was in the front of the car, the car already was taken apart. But they gave me a price without any consideration. They just stated what the computer quoted for the issue. 3600.00 for the total work. I'm appalled at what happened. I called my Mercedes mechanic in San Diego and compared prices. It was an out right rip off. I've own Mercedes and BMWs for over 15 years and never experienced an up charge the way I did at this shop. How are Chesterfield shops ok with overcharging in this little city. I'm just disappointed...But, hey its suppose to be ok because my oil leak is fixed right? read more

Really great service for my MINI! Adi was friendly, professional, and helpful, patiently answering all my many questions and waiting for me to look the repairs up before I approved them, assisting with logistics as well. Highly recommended! read more

Best car service around no doubt! My car was taken care of very well! Best staff around!

New (to me) car with a few (!) issues, and wouldn't take it anywhere else. Top notch work, with great people who are willing to take the time to explain/ show/ prioritize the work needed. Reasonable prices, but work they warranty and stand behind. AND they won't try to push you to do work that doesn't need to be done. (Ladies, I'm sure you're familiar with places who do this!) Cannot say enough good things if you have a BMW or Mercedes! read more

Kelly and the guys at the shop did a great job fixing the breaks on my car! Professional service, great location, and an awesome space! Will definitely go back there again when I come through town. read more

I visited the shop on Midlothian because I read these glowing yelp reviews. Unfortunately, don't believe the hype. My 03 BMW had the check engine light on, the radiator was leaking and my steering wheel was shaking. Now I'm not the most mechanically savvy person out there (ironic since my family is mostly mechanics) but there are warning signs that people are trying to get over on you. All of them went off. I gave them a call early Monday morning, told them about my problem and scheduled an appointment. They said they were busy and could look at my car Wednesday, so I went ahead and scheduled the appointment and told them the car symptoms. I waited the two days and dropped it off. Apparently, they don't write the details of your appointment as I had to give all my information a second time. Later that day around 3 pm I get a callback. They said that I had a vacuum seal leak, my radiator, and both my control arms and bushings needed to be replaced. The vacuum seal was $165. The control arms and parts was $1300 and would take FOUR HOURS of labor. The radiator was another $1500 to replace. I told the gentlemen over the phone that I'd like to get the priority things taken care of. He said the control arm and parts was a priority and that my tire would fall off if I attempted to drive it. I called around and realized that they charged exponentially more than everyone else. Called back and asked about using my own parts for the service to cut down on prices. He told me that they don't accept user parts. I told him I was getting parts from Bap Geon which isn't some aftermarket distributor. He said the parts wouldn't last a month. Clearly just trying to upcharge me. I went ahead and declined the service and asked that they just do the vacuum seal leak fix. He said that I would need a tow truck to get it out and send me a video of what the issue is. On review of the video they sent me I didn't find it necessary to use a tow truck and declined again. The next day I missed a call around 5:30 pm and they close at 6 pm with no voicemail. I call them early in the morning on Friday about the status of my vehicle and they said that they were still waiting on my permission about the control arms. I told them I made it clear that I just wanted the vacuum seal leak fixed and they said it would be done later that same day. They give me a call and my wife and I go and pick up the car. The guy at the desk has me sign a waiver saying that "WE RECOMMEND THIS CAR BE TOWED" I ask for an invoice of all the work that should be done he says it's on the receipt. I pay for the work then drive my car home carefully (I live less than two miles away). Upon closer inspection of the receipt the parts and labor from the control arm fix are absent. Ended up getting the work done for about $400 with parts and labor from a mobile mechanic. All things considered, it's a shady business. I wouldn't take it here except for maybe a tune-up or an oil change. Any major work you need to be done take it elsewhere. I guess they think just because you drive a luxury car you'll pay anything to have it fixed. read more

In the last month I got rid of my lemon e28 and picked up a super clean 1987 325is 2.7 Stroked. Over the past weekend I did some major suspension work done and track prep. I ran into an intermittent idle issue. I went to The Shop to help diagnose the problem. The owner and senior shop mechanic were quick to help, super friendly and got me on my way. The shop is clean, the staff is friendly and they are super willing to work on your old BMW's. I'm a gearhead and I'd willingly recommend this shop to any buddy I track with. read more

Kelly and his team did a spectacular job on our Mini Cooper. The service and professionalism was top notch and they had our blue, British, button of a vehicle humming in no time. Cannot recommend The Shop highly enough! read more