My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

excellent customer service! great crew. everyone was extremely polite & professional! Highly…read morerecommend .

Worse service ever ! I dropped my car off for an 8am appointment to get brakes fixed all bay were…read moreempty and I call back by 2 to see how much longer and they didn't even start on my car yet 5 hours later ! Said they just got the parts for my car at 1 and the guy went on lunch break mind you I made this appointment a week ago so they should of had my parts for my appointment at 8am since they knew I was coming to get my brakes changed ... I just went and picked my car up because that was very unprofessional.. when I got there to pick my car up at 230 all bays were full of cars getting worked on that got there after me ! I don't understand how they have those part ready for those car appointments but not mine ... do not recommend at all no sense of time or having the proper tools/parts available even when they been given advance notice you were coming .. I can see if I just showed up and they had to squeeze me in but that's was not the case and when they didn't have the parts they could explained that and called me back to drop my car off when the parts got there it's not hard to have common courtesy especially to a paying customer.. any other shop would have called when they didn't have the parts or had the parts ready for my appointment .. this is just ridiculous

honest, fair, reasonable, knowledgable and just the best! we have been using this company for over…read more10 yrs and they have never disappointed turn around time is quick and the quality of work is a-1

I took my son's 98 jeep to Hylton's for what I thought would be a major transmission issue. They…read morewere able to diagnose the issue and repair it for a fraction of what I thought it was going to cost. Their honesty, integrity, communication, and knowledge are much appreciated. I will definitely use them for future issues, if needed for any of my vehicles.

Conveniently located to I-95…read more I've been on the road and have gotten really tired of of seeing the change oil light. They weren't far from our overnight stay so I drove over. Very friendly and well staffed on that Saturday morning. They took care of my car and were genuinely friendly. Wish I lived closer because they would become my go-to place for an oil change. Best wishes for success....

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.

Shoddy service, take your money with no accountability and never really even resolved the problem…read moreleave wires hanging under your vehicle when they're frustrated with it and then tell you it's okay just drive it as is after costing thousand plus dollars...

3:41 I finally got got someone on the phone... and they have not even started working on my…read moretransmission! This is very frustrating being without a vehicle for so long and not even knowing when it will be completed. I know that all mechanics give estimated times, but 2 full weeks and not even started! They should have told me to bring it later as I need my auto and it was driveable. Just very frustrated with the lack of communication. As of now the plan is at the START first of the week, Mon-Wed.... I will continue to update as I impatiently wait for my vehicle to be completed.

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Couldn't fix it, said it was to hard to reach and would have to remove the entire front dashboard…read morebut I took it to the dealer and they didn't have to remove the dashboard. He just didn't want to do the job. He has a bad back and couldn't reach it.

Where do i start with this place i was treated very nicely let me start with the positive note. The…read morestaff is very friendly and nice. However my car suffered from this place so i had taken my car to another repair shop but because of the costs i didnt want to pay 12k so speedys actually towed the car for me to their shop and said the could do it for damn near half of the other shop price. I paid roughly 6-7k to obtain a used engine with 32k miles on it . Took a while but i didnt want to rish them since it was a big job. They also replaced my catalytic converters for like 1500$ I should have just spent the 12k with theother shop because after taking it back to speedys three times because my coolant alert kept popping up and it was literally draining out of the car. I knew something was wrong . They said they didnt see anything only for the car to begin blowing out a bunch of smoke from under the engine and the check engine light came on. I literally spent an additional 8k to fix what this place messed up. I should have reported this place to the attorney general's office since the other shop stated everything wasn't even in spec . As a place that does emissions i could have had the shut down but only because they were nice i didn't make the call. I should have taken it to court but again they can read about it here on this review . I would not recommend any foreign car owner to take your car here theres clearly a lack of knowledge and understanding. I have an audi A8 btw. Never again

i have a 2020 toyota tacoma men this guy are very proffessional and respecful and there price was…read morevery low compare to other shop i have visit they job was done fast i recomment them to anyone that need a transmission to be replace i give them 10 out of 10 the best ever you i had to do was call them and they gave me a free towing service for pick up at my house and free diagnostic

Performed a rapid repair. Other mechanics could not find the problem. They did a great repair and…read moresaved me about $4,000. They were great to work with. Chuck Stewart

clueless! Said my leak was pertaining to my engine and it was oil. Towed to shop where engine was…read morereplaced and was told its definitely Transmission fluid.Was also told 230 degrees was a normal operating temperature, how? when Transmission fluid flashes and burns anything around that temperature. 3 months and counting.......oh I almost forgot! BTW how much does it cost to obtain reviews? I want to be just a corrupt as you!

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

I am filing a complaint against Heims Transmission LLC regarding my 2018 Chevy Silverado Z71,…read moredropped off Dec 17, 2025 for a warranty-covered transmission repair. Two weeks later, a third-party inspector approved the work. The repair was completed on Jan 23, 2026, but the shop refuses to submit required documentation (PDF invoices, mileage verification, business license) to the warranty company. The owner stated it may take 1-2 months because he does not handle paperwork and suggested I pressure the warranty company, which is unacceptable and unlawful. The shop is withholding my vehicle, leaving me without transportation in hazardous winter conditions. I have observed the owner driving my truck without permission, which may constitute theft and unauthorized use under Va. Code §§ 18.2-102, 18.2-102.1, and civil conversion under Va. Code § 8.01-234. I have sent multiple complaints, written requests, and legal inquiries, all ignored. This behavior is deliberate, obstructive, and in bad faith, violating both warranty obligations and Virginia law. I request immediate BBB intervention to: Ensure the shop submits all required documentation to the warranty company. Secure the immediate return of my vehicle. Ensure the shop acknowledges legal and civil responsibilities, including potential criminal and civil liability. If the shop continues to withhold my vehicle or refuse compliance, I will escalate to law enforcement, civil litigation, and regulatory authorities. Submitted by: Kenneth Jenkins

Poor service, unprofessional and disappointing. There was hair and clippers left in my car after I…read moresimply came to get my transmission fixed-very nasty. Expect services to take months to complete and expect a damaged car that now needs further repairs. The owner, Jimmy, was inebriated/under the influence. At your own risk, do business with these people.