The mechanic misdiagnosed my car on December 11, 2025. They got the car started but the car broke…read moredown and would not start on December 15, 2025. The starter was not the issued but I got charged for that. The mechanic did not replace the nuts and bolts. They made sure to get my $659 and throw items all over my car floor. My car is old, 2012 and they made sure to price gouge their fee and insult me by throwing items all over the car floor. I went there today and the short Hispanic at the front desk was disrespectful and wanted more money. Like why would I pay you again? I think they are very dishonest and disgusting mechanics at this location. They should receive no star and I will report them.

They told me I failed inspection and had to pay them $1,400 to fix everything. They refused to give…read moreme my inspection sheet when asked. I took my car to my usual place (it's out of the way, which is why I tried a local place), and my car passed with no problems. Untrustworthy and a waste of time.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

I stopped by Precision Tune Auto Care after my wiper blades suddenly started acting up, and…read morehonestly, the timing couldn't have worked out better. From the moment I pulled in, the experience felt stress-free. James, who I believe is the manager, was incredibly welcoming and came right out to my car to take a look at the issue himself. That alone made me feel like I wasn't just another number walking through the door. I had already struck out at three other shops earlier that day, all of which couldn't get me in until much later or the next day, so my expectations were pretty low at that point. James assured me his mechanics would do what they could to help, and they absolutely delivered. The shop felt organized and professional, and the team clearly knew what they were doing. They diagnosed the problem quickly and had me back on the road within an hour. The pricing was reasonable, especially considering how quickly they were able to fit me in, and the whole experience left me feeling genuinely relieved. Car issues are never fun, but this team made it as painless as possible. Based on this visit alone, they've earned a loyal customer. If you need car maintenance and don't want to feel rushed or brushed off, this is a solid place to stop and see some good people who care about their work.

I came in at the very last minute for an inspection Sterling and John we're both very…read moreaccommodating. They provided great customer service, and even allowed me to see the issues with my car and thoroughly explained them to me. I would recommend this business to others.

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

I wish I could give less than one star. I have never had such a terrible experience, in my life…read more Took me two tries to get my car serviced. Made my first appointment and went. Was told that they had no record of me having an appointment so I made another appointment, and left. One missed day of work. Second appointment, second missed dayof work, happened a couple days later and decided that the best course of action to starting a relationship with a these mechanics, was to be extremely nice and so I brought them donuts. After all, I needed a good mechanic, and so I was going to be good client, in hopes of them being good to me. Wrong. There's more attitude in that building than I know how to deal with. I kept my composure, assuming they had difficult jobs. I do too, so I understand. I got there 15 minutes early, gave my information, and then told them exactly what was wrong with my car. My car is under warranty and the fix was going to be covered. my check engine light kept coming on and my left signal was not working because I have a melted component. I told this to them. So of course they ran a diagnostic and found the problem in the engine, got the part and fixed it, but my warranty wouldn't cover the other problem with my tail light because the first woman that helped me said, that I had burnt out lightbulb. fix and I can do that myself, butThat's not what's wrong with the car. I had replaced the lightbulb twice before figuring out that it had a melted component. It's a common problem with the make and model of my car. I told them exactly what was wrong with the tail light. I told them that it was not just a burnt out bulb, and that the bulb was not burnt out at all . I told them about the melted plastic and how it was interfering from the circuit, completing, in order to have a proper working term signal . But because of how she filed the claim, my warranty would not cover it . Had she bothered to say that it was an electrical issue, like I said, it would have been covered. I tried to explain this to the second girl behind the counter but she told me that they weren't going to fix it because it would require another diagnostic and I needed to take it somewhere else. She also named the exact problem with the tail light. Her words were, it sounds like you need a pigtail replacement. I said OK, because what else was I gonna say, and left . Once I called my car people, they told me that they were not going to be covering a burnt out bulb, so of course I had to fill them in on what really happened and that it was not burnt out bulb. They don't want to believe me because they figure the Mechanics know more than me, cool. I knew the problem and I told them I knew the problem before they started working on my car. So I'm going to be making a video to submit to customer service because the mechanics never even looked where I told them to look. And after getting home and my Car sitting for a few hrs, I now have a leak. so a problem that wasn't there, is there now. They are the worst. You couldn't pay me to go there again. I hope I can fix this with my warranty people. but stay away from this place. I wish I had seen all these horrible reviews before I went there.

Over 2 Weeks Without My Car -- Completely Unacceptable Experience…read more I brought my car to Firestone Complete Auto Care at 4910 W. Broad St. in Richmond on July 11th for warranty-covered repairs (a rear strut and axle). I was told it would be a few days. Two weeks later, I had to pick up my car unrepaired because I couldn't trust the shop anymore. Here's what happened: * They repeatedly failed to call the warranty company until I escalated it. * They claimed parts were ordered -- then said they never got approval (a lie -- I confirmed approval directly with the warranty provider). * Every time I called, I got a different excuse. * I had to chase every update myself -- they never initiated contact. * After I filed complaints with Firestone and my warranty provider, an employee called me and basically asked if I "just wanted to take the car somewhere else." By the time I went in person (Day 13), they were still lying to my face about the repair status. At that point, I told them to put the car back together. I was out in 5 minutes -- proof that they hadn't even started the job. This shop wasted my time, ignored my concerns, and gave me nothing but excuses. Avoid this location at all costs. They don't value your time, your trust, or your vehicle.

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.

This shop has became my go-to since moving to Richmond, they always get me straight…read more Every time I've been they do an amazing job, and have also SAVED ME MONEY by letting me know when they've overestimated the cost and/or a service doesn't need to be done yet. Everyone is so kind

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

They are friendly, knowledgeable, and professional. I've been taking my cars to them for several…read moreyears and never had a problem..

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!