Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

Couldn't fix it, said it was to hard to reach and would have to remove the entire front dashboard…read morebut I took it to the dealer and they didn't have to remove the dashboard. He just didn't want to do the job. He has a bad back and couldn't reach it.

When I called the dealership, I had already test-driven several other makes, but because we've had…read moregreat experiences with Ford vehicles, I was happy to keep an open mind. I had been searching for a hybrid or PHEV for quite some time and noticed they had one of each listed online, so I scheduled an afternoon test drive. From the moment you arrive, you realize this dealership is extraordinary. They aren't just focused on making a quick sale--they are genuinely committed to building relationships. Daniel greeted us right away and brought us two bottles of water, then escorted me to the vehicle with my name literally written on a large tag displayed in front of the store. That level of thoughtfulness immediately stood out. Daniel walked me through the exterior features and we began the test drive, during which I was able to test multiple functions and features at my own pace. After returning, he gave me a tour of the dealership and shared the many President's Awards they've earned over the years--clearly well deserved. When it came time to talk numbers, they offered me a great deal. I wasn't quite ready to commit, but then Joey, the manager, came over and asked if I wanted to drive the car home. I was already seriously considering purchasing it, but that simple act of trust and kindness sealed the deal. I'm almost 50 and a school teacher. The car is safe, but the respect I was shown in that moment was priceless. This dealership truly wants customers to feel confident and satisfied with their purchase, and they work hard to build lasting relationships. I can absolutely see why they win awards year after year. They have my vote as one of the very best Ford dealerships out there.

If I could give negative stars I would . Waited almost 3 hours for my Explorers very first service…read moreappointment , no one texted me or spoke to me about why the wait . I went over to the service department and found out my car had never even been started . This was an appointment service , 12 pm . It was almost 4 pm when it was ready and all I was told was they didn't know what happened . I am a repeat customer of Richmond Ford West and Richmond Ford , a 20 plus years customer and this is what I get . I bought my 2023 Bronco at a different Ford Dealer because of this kind of service . I've purchased my last car here and my cars will all be switched to Parrish Ford in Goochland instead .

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

I had an unexpected car emergency on a Thursday morning while driving to a meeting nearly an hour…read moreaway from home, and it turned into one of the most stressful situations I've ever experienced. I broke down on the side of I-295 and was honestly crying hysterically, trying to figure out what to do next. I searched for the closest shop and found Virginia Automotive Service--and I'm so grateful I did. AAA towed my car there, and when I called, they were upfront that they weren't sure if they could fit me in. Despite that, they made it happen and took care of my car the same day. That alone meant the world to me. I was a little embarrassed because my car was a mess--I had breakfast, snacks, and things scattered everywhere--but not once did they make me feel uncomfortable about it. They were kind, professional, and completely understanding. What really stood out was their communication. They kept me updated throughout the entire day, explaining everything they found and even sending pictures so I could clearly see what was going on. That level of transparency and care is rare. The service was truly outstanding, and they turned a really overwhelming, emotional day into something manageable. I would absolutely go out of my way to return to them for future car service. Highly recommend!

Have you ever let time get away from you and neglect to get your inspection done on time. Well I…read moredid. I hate trying new auto shops. You just never know what you going to get. I was pleasantly surprised and I have to say my favorite part was the email we got with every service they believed would be required with pictures evidence etc. Pictures of the tire that need an alignment. Air filter, normal maintenance that was coming up. The rear windshield wiper need to be replaced because my future wife has stickers on the back window. All in all I liked the transparency. Although. I wish they would have told me there costs of the different services. I made an appointment on line ...Loved that. Inspection and oil change. Price of the oil change and the type of oil was never asked. All I was asked was for the key and where is was parked. I did find a coupon on there web site. 60 bucks full synthetic oil change,filter and some get ready for summer stuff. Ac , battery etc. All in all I was happy with the service, and I felt like they offered everything that I had know may pop up. Like most shops. You have to pay to play. "Headlight cleaning for 300 bucks for a pass etc. I don't think they are the cheapest place around but I feel like they did a good job. Thanks again.

Traveled all the way from Atlanta to assist my niece (in college) with her vehicle that was making…read morea loud noise. I arrived in Richmond around 4pm and called Complete Automotive to see if they could assist me with diagnosing the vehicle via phone. Jasmine was extremely helpful and told me to bring it in and they would get a technician to listen and attempt to assist. I immediately drove the vehicle to the location, and the technician was waiting on me at the front along with Jasmine. They listened to the noise and immediately diagnosed the problem. Jasmine knew my situation and explained that they would do their best to get the vehicle fixed same day (they are closed on the weekend). Jasmine understood the urgency and delivered as promised. After giving me a reasonable quote for repairs and not take advantage of me under these circumstances, the vehicle was immediately taken into the bay and several technicians began repairs. Jasmine contacted me before I could finish dinner and advised the vehicle was ready for pick up. Because of the exceptional service received, I was able to get my niece's vehicle repaired within a few hours and head back to Georgia the next morning. I would like to thank Jasmine and the crew from Complete Automotive for outstanding customer service.

I brought my car which has some noise issues around the exhaust pipe, they inspected and…read morerecommended another muffler place to fix it for a cheaper price. They can also fix it but have to replace the whole thing which will cost more. They are very honest in not fooling you to get the profit.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I was confused why there were so many bad reviews about this place until I drove my car on the…read morehighway. Not only was there a vibration coming from the rear of my car, but when I let go of the steering wheel, my car drifted to the left. I called on the next Saturday and was told to come in and they'd do an inspection on my car. When I dropped it off in the afternoon, I was told it would take about 2 hours. I went for a walk and came back to wait for my car. The supervisor came in with his wife and two young children, who were running around, throwing trash all over the floor, playing with super loud tablets and were shrieking at each other. Also, after 2 hours, my car was still sitting in the parking lot untouched. I understand that it takes time on a busy Saturday and I'm ok with that, but I did not sign up to sit in a daycare while waiting for my car. Let's hope they get the issues with my car fixed.

My regular place was unavailable late one night and my tire had a bulge in it, so I picked this…read moreplace because it was the nearest one I could get to. I used to have good experience with the Firestone at Regency Mall before they closed, so I was hoping for the best. I got told my battery was dying, all my tires were in desperate need of replacement, and that the car needed an alignment. Upsell, upsell, upsell. No, just replace the damned tire. Won't be back.

I contacted Lee's mobile garage to replace a worn-out alternator. He is extremely professional and…read moreknowledgeable. He was able to replace the alternator the next day. He was thorough in providing pictures/video of the work that he performed. I am impressed to say the least. Pricing was incredibly competitive. Will use him in the future for any further repairs. Thank you Lee!

From the owner: At Lee's Mobile Garage, our mission is simple: to provide top-notch auto customization, repair, and…read moredetailing services with a personal touch. With three years of hands-on experience, we've honed our craft and built a reputation for reliable, friendly service. We love helping people make their cars uniquely theirs, whether it's through custom upgrades or fixing those unexpected hiccups. Our team is a group of dedicated professionals who genuinely care about the work they do and the people they serve. We understand that your vehicle is more than just a mode of transportation; it's a part of your lifestyle. That's why we take the time to listen to your needs and work with you to find the best solutions for your car.