I was greeted before I even walked in, dad locked himself out of his car and I wanted to surprise…read morehim with a spare key since we lost the other over a decade ago. I tried Lowe's first and after getting the run around, decided to go straight to a ford dealer. I was greeted outside, led inside and to the parts area where I was able to get the key and the fob made up with the year and vin! Oscar the sales skeleton definitely added to the atmosphere The key component needed to be ordered but everyone was super friendly and professional. Now I just need to go back in for my appointment to get the key programmed.

The reason I'm giving 3 stars isn't because of the quality of the work on my car. The service…read moreitself met my expectations. My rating is based on the overall customer experience at Richmond Ford West. When I walked into the service reception area, it took quite a while before anyone acknowledged me. I understand that some employees were busy helping customers or on the phone, but there were others who weren't occupied. Even a simple "Hi, we'll be with you shortly" would have made a big difference. Instead, I was left standing there feeling unsure of where to go or if anyone knew I was waiting. I had an appointment to have two tires replaced, and the tires were already in stock, so I expected the service to take about 1 to 1 1/2 hours. Instead, I waited nearly 3 hours. Delays can happen, but better communication would have gone a long way. A quick update or an estimated completion time would have helped manage expectations. I understand that businesses can be short-staffed, and I know those situations aren't always within the employees' control. However, when staffing is limited, hospitality and communication become even more important. A warm greeting, acknowledging customers, and providing updates throughout the process can make a huge difference in the overall experience. Those small interactions help customers feel valued, even when wait times are longer than expected. Overall, the work on my vehicle was good, but the customer service and communication throughout the visit didn't match the level of service I was expecting to get from a premium dealership. I hope this feedback helps improve the experience for future customers.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

I had an unexpected car emergency on a Thursday morning while driving to a meeting nearly an hour…read moreaway from home, and it turned into one of the most stressful situations I've ever experienced. I broke down on the side of I-295 and was honestly crying hysterically, trying to figure out what to do next. I searched for the closest shop and found Virginia Automotive Service--and I'm so grateful I did. AAA towed my car there, and when I called, they were upfront that they weren't sure if they could fit me in. Despite that, they made it happen and took care of my car the same day. That alone meant the world to me. I was a little embarrassed because my car was a mess--I had breakfast, snacks, and things scattered everywhere--but not once did they make me feel uncomfortable about it. They were kind, professional, and completely understanding. What really stood out was their communication. They kept me updated throughout the entire day, explaining everything they found and even sending pictures so I could clearly see what was going on. That level of transparency and care is rare. The service was truly outstanding, and they turned a really overwhelming, emotional day into something manageable. I would absolutely go out of my way to return to them for future car service. Highly recommend!

Have you ever let time get away from you and neglect to get your inspection done on time. Well I…read moredid. I hate trying new auto shops. You just never know what you going to get. I was pleasantly surprised and I have to say my favorite part was the email we got with every service they believed would be required with pictures evidence etc. Pictures of the tire that need an alignment. Air filter, normal maintenance that was coming up. The rear windshield wiper need to be replaced because my future wife has stickers on the back window. All in all I liked the transparency. Although. I wish they would have told me there costs of the different services. I made an appointment on line ...Loved that. Inspection and oil change. Price of the oil change and the type of oil was never asked. All I was asked was for the key and where is was parked. I did find a coupon on there web site. 60 bucks full synthetic oil change,filter and some get ready for summer stuff. Ac , battery etc. All in all I was happy with the service, and I felt like they offered everything that I had know may pop up. Like most shops. You have to pay to play. "Headlight cleaning for 300 bucks for a pass etc. I don't think they are the cheapest place around but I feel like they did a good job. Thanks again.

My name is Terry Thomas. I am formally from the west end of Henrico, now living in chesterfield…read more Absolutely worth the drive for excellent car service! My family has relied on this shop for all family car care for over a decade. These folks have integrity, skill and feel like family. Heartfelt thanks to Jonathan, Sunshine and the always polite and knowledgeable ladies of Complete Automotive. Kindest regards, Terry

Update 8/11/2026: Moore Cadillac is now open here…read more The Glen Allen, VA location of Complete Automotive at 4190 Dominion Blvd is definitely closed & not coming back. Moore Cadillac is relocating back here, I would estimate in Q4 2026. Complete Automotive's website says "temporarily closed", but they have confirmed hours for this location which has been closed since at least May 2026. The pictures tell the story. Even if the thinking was that a new Glen Allen location would be acquired, this location has been closed for months.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

My tire warning light came on late in day. There was a big nail in back right tire and I was taking…read morea rode trip the next day so it had to be fixed. They stayed late to help me out and fixed my tire.

I was confused why there were so many bad reviews about this place until I drove my car on the…read morehighway. Not only was there a vibration coming from the rear of my car, but when I let go of the steering wheel, my car drifted to the left. I called on the next Saturday and was told to come in and they'd do an inspection on my car. When I dropped it off in the afternoon, I was told it would take about 2 hours. I went for a walk and came back to wait for my car. The supervisor came in with his wife and two young children, who were running around, throwing trash all over the floor, playing with super loud tablets and were shrieking at each other. Also, after 2 hours, my car was still sitting in the parking lot untouched. I understand that it takes time on a busy Saturday and I'm ok with that, but I did not sign up to sit in a daycare while waiting for my car. Let's hope they get the issues with my car fixed.