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    Firestone Complete Auto Care

    2.1 (50 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    Roshan T.

    If you love your Car then Don't bring to this firestorn.. I came here to change oil for 2 year old Honda CR-V And guess what they did..they left panel open and I took car and drove on road started sound and found the guy who changed oil didn't close bottom oil panel.. Also there was another guy with me , he was whispering big mistake and I asked him what happened..he said oil is leaking after he came here for oil.. looks like they don't have good mechanics.. They had to order spares from Honda dealer and after couple of days they fixed my broken panel.. Believe I was there for 1 hr sitting and maximum customers came with complaints due to bad work done by them..

    Estimated cost

    REALLY DISHONEST, BEWARE! Took my car in to have inspected. Took them 2.5 days to get to it. My inspection failed, and I was told I needed to have: tie rod end replaced, raise headlight aim, and windshield wipers replaced. Would have been almost $350 + tax. I was not convinced and took my car. Had to pay $20 with a FAIL sticker. Took to another shop (more reputable) nearby for 2nd opinion. They had 2 different inspectors carefully examine the problems listed. They explained in details their evaluation and DID NOT find any problems that would fail my vehicle (as stated by Firestone). They passed my vehicle, and I had to pay another $20 (well worth it!). Firestone's regional manager was somehow notified, and I received a phone call from firestone store "manager" (man w/ name beginning with "C"). He supposedly offered an "apology" and offered to refund my $20. Info was given to him for rhe refund, but after almost 2 months, NO REFUND SEEN AS OF YET! (I doubt it will come). At this point, I don't care about the $20. Wish they could have been more honest overall. Not to mention, I lost about 4-5 days total without a car for work. Neither I, nor my entire family will EVER step into another Firestone again. What a mistake in the first place! I was fooled by their time availability when called. I will discourage anyone I know from going there. JUST BEWARE of these people. You won't know if things that really needs to be "fixed" are true or not? What's worse, we're in the middle of COVID 19 concerns, and businesses overall are slow. Why pull this kind of stunt? How ironic that you see a quote from Mr. Harvey Firestone (founder) when you walk in: "I BELIEVE FUNDAMENTAL HONESTY IS THE KEYSTONE OF BUSINESS." It's a shame! (Store #026107)

    Ashley W.

    I was out of town and my truck started to over heat. Found antifreeze leaking so I took it to this location. I spoke with Sergio and he assured me they could take care of it. It turned out to be some hoses to my water pump that needed to be replaced. He suggested I get a radiator flush but I declined since I just had it done a year ago. He quoted me $148 and two hours later I arrived to pick my truck up only for Sergio to tell me I owed $368. I broke down in tears because of the level of frustration and how eager I was to get home. On top of all that, they spilled antifreeze all over the place and all I could smell for the 3 hour drive home was burnt antifreeze. I called the corporate office and later had $220 refunded, but I will never go there again.

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    23 days ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Bill and team have even directed us to other places when they felt we would be better served there.

    Mentioned in 7 reviews

    Read more highlights

    Richmond Ford West - There "fix"

    Richmond Ford West

    (77 reviews)

    When I called the dealership, I had already test-driven several other makes, but because we've had…read moregreat experiences with Ford vehicles, I was happy to keep an open mind. I had been searching for a hybrid or PHEV for quite some time and noticed they had one of each listed online, so I scheduled an afternoon test drive. From the moment you arrive, you realize this dealership is extraordinary. They aren't just focused on making a quick sale--they are genuinely committed to building relationships. Daniel greeted us right away and brought us two bottles of water, then escorted me to the vehicle with my name literally written on a large tag displayed in front of the store. That level of thoughtfulness immediately stood out. Daniel walked me through the exterior features and we began the test drive, during which I was able to test multiple functions and features at my own pace. After returning, he gave me a tour of the dealership and shared the many President's Awards they've earned over the years--clearly well deserved. When it came time to talk numbers, they offered me a great deal. I wasn't quite ready to commit, but then Joey, the manager, came over and asked if I wanted to drive the car home. I was already seriously considering purchasing it, but that simple act of trust and kindness sealed the deal. I'm almost 50 and a school teacher. The car is safe, but the respect I was shown in that moment was priceless. This dealership truly wants customers to feel confident and satisfied with their purchase, and they work hard to build lasting relationships. I can absolutely see why they win awards year after year. They have my vote as one of the very best Ford dealerships out there.

    If I could give negative stars I would . Waited almost 3 hours for my Explorers very first service…read moreappointment , no one texted me or spoke to me about why the wait . I went over to the service department and found out my car had never even been started . This was an appointment service , 12 pm . It was almost 4 pm when it was ready and all I was told was they didn't know what happened . I am a repeat customer of Richmond Ford West and Richmond Ford , a 20 plus years customer and this is what I get . I bought my 2023 Bronco at a different Ford Dealer because of this kind of service . I've purchased my last car here and my cars will all be switched to Parrish Ford in Goochland instead .

    Virginia Automotive Service

    Virginia Automotive Service

    (40 reviews)

    I had an unexpected car emergency on a Thursday morning while driving to a meeting nearly an hour…read moreaway from home, and it turned into one of the most stressful situations I've ever experienced. I broke down on the side of I-295 and was honestly crying hysterically, trying to figure out what to do next. I searched for the closest shop and found Virginia Automotive Service--and I'm so grateful I did. AAA towed my car there, and when I called, they were upfront that they weren't sure if they could fit me in. Despite that, they made it happen and took care of my car the same day. That alone meant the world to me. I was a little embarrassed because my car was a mess--I had breakfast, snacks, and things scattered everywhere--but not once did they make me feel uncomfortable about it. They were kind, professional, and completely understanding. What really stood out was their communication. They kept me updated throughout the entire day, explaining everything they found and even sending pictures so I could clearly see what was going on. That level of transparency and care is rare. The service was truly outstanding, and they turned a really overwhelming, emotional day into something manageable. I would absolutely go out of my way to return to them for future car service. Highly recommend!

    Have you ever let time get away from you and neglect to get your inspection done on time. Well I…read moredid. I hate trying new auto shops. You just never know what you going to get. I was pleasantly surprised and I have to say my favorite part was the email we got with every service they believed would be required with pictures evidence etc. Pictures of the tire that need an alignment. Air filter, normal maintenance that was coming up. The rear windshield wiper need to be replaced because my future wife has stickers on the back window. All in all I liked the transparency. Although. I wish they would have told me there costs of the different services. I made an appointment on line ...Loved that. Inspection and oil change. Price of the oil change and the type of oil was never asked. All I was asked was for the key and where is was parked. I did find a coupon on there web site. 60 bucks full synthetic oil change,filter and some get ready for summer stuff. Ac , battery etc. All in all I was happy with the service, and I felt like they offered everything that I had know may pop up. Like most shops. You have to pay to play. "Headlight cleaning for 300 bucks for a pass etc. I don't think they are the cheapest place around but I feel like they did a good job. Thanks again.

    Complete Automotive of Richmond - code for issues with my car

    Complete Automotive of Richmond

    (97 reviews)

    Traveled all the way from Atlanta to assist my niece (in college) with her vehicle that was making…read morea loud noise. I arrived in Richmond around 4pm and called Complete Automotive to see if they could assist me with diagnosing the vehicle via phone. Jasmine was extremely helpful and told me to bring it in and they would get a technician to listen and attempt to assist. I immediately drove the vehicle to the location, and the technician was waiting on me at the front along with Jasmine. They listened to the noise and immediately diagnosed the problem. Jasmine knew my situation and explained that they would do their best to get the vehicle fixed same day (they are closed on the weekend). Jasmine understood the urgency and delivered as promised. After giving me a reasonable quote for repairs and not take advantage of me under these circumstances, the vehicle was immediately taken into the bay and several technicians began repairs. Jasmine contacted me before I could finish dinner and advised the vehicle was ready for pick up. Because of the exceptional service received, I was able to get my niece's vehicle repaired within a few hours and head back to Georgia the next morning. I would like to thank Jasmine and the crew from Complete Automotive for outstanding customer service.

    I brought my car which has some noise issues around the exhaust pipe, they inspected and…read morerecommended another muffler place to fix it for a cheaper price. They can also fix it but have to replace the whole thing which will cost more. They are very honest in not fooling you to get the profit.

    Firestone Complete Auto Care - tires - Updated May 2026

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