I've been to this FedEx Office location several times over the years and stopped by again this past…read moreSunday for help printing something for a prop for my Halloween costume. Mikey was so helpful! I emailed over the designs I'd downloaded, and he walked me through choosing the right paper and getting the images sized to fit. I really appreciated his help making sure everything turned out right. I thought the price was reasonable and fair for the quality of the prints and the assistance I received. There's also easy parking in a large lot, which is always a plus. Thanks, Mikey, for making the process so easy! I'll definitely be back!

I recently worked with the team at the FedEx Office on Hacienda and S. Melrose for two sidewalk…read moresign inserts, and I couldn't be happier with the experience. ​I reached out to several local printers, and Savannah stood out for her exceptional customer service. She was incredibly helpful and took the initiative to match a quote I had received from a competitor. Beyond the great pricing, the entire team was professional and efficient, delivering my order faster than expected. ​It is rare to find such a dedicated and capable team--they have definitely earned my future business!"

The staff is polite, professional and friendly. Ive had a pmb at this location for 27 years, and…read morecounting. It's been a very pleasant experience and can't imagine business without them. If this store isn't 5 stars, nobody is. Box 250.

Employees are always nice, always helpful. I'm here today for just a single sheet print job in…read morecolor on specialty paper. It's a slow afternoon and it took just a few minutes. Most of the time I'm here for Amazon returns. Even then, it's a smooth transaction.

Leticia was so helpful, friendly, & super funny. If you come in and need any help with your…read morepackages ask for Leticia! I promise you won't be disappointed. I didn't feel rushed at all which some other places do make you feel like that. I truly enjoyed the customer service! Leticia deserves a raise for her amazing customer service !!!

This BS POS place think they're cute and funny! Not only are they working with Uhual too scam…read morecustomers, they can't even get their charges right! WARNING DO NOT GIVE THEM YOUR CREDIT CARD INFO! Pay in cash! I used the Uhual less than 12hrs, was told to drop off at Postal Annex! This broke establishment proceeds to call me and ask where the truck is, you guys must do this often! I moved one damn couch and had no reason to keep it for days. They're claiming I had it for days bc their flawed system. After payment with my Apple Card! I cancelled that card with the quicks bc I could just tell something was weird. They changed my drop off for the truck at the last minute and told me to drop it off at Postal Annex. It was 10, are they open! So, I left it there with the keys with the other trucks that were their. If you go at night you will see many trucks and most probably have the keys inside. It's been over a month and they're still charging and it's all random amounts too

Initially I had a major issue, but I contacted the store and they resolved the issue immediately…read more I dropped off 4 packages and only 3 were processed. I followed up with FedEx and Nordstrom, but they were unable to do anything, which frustrated me. The 4th package was sitting in the store for days with no action taken. It's always a good idea to get a receipt with tracking information and closely monitor your packages until they are received. They were really friendly and assisted me with my concerns, found the package and ensured the package went out that day. I received tracking as it was shipped and received to its destination. I am relieved. Thank you.

I had an envelope accidentally mis-sorted into my PO box, and when I stopped in to drop off some…read moreFedEx envelopes, I asked if I could just place it back in the mail to be re-sorted and delivered correctly. I was told that because of the carrier it originated from, it couldn't simply be dropped back in for re-delivery. That's when Sunny stepped in. Even though it wasn't something they typically handle, Sunny offered to help by creating a new label and getting it back into the system to make sure it reached the right recipient. It appeared to be something urgent for a law firm, so that extra effort really meant a lot. I truly appreciate those small acts of kindness especially when you're unfamiliar with the process. Sunny went above and beyond, and it's a great reminder of why we should continue supporting small businesses like this.

Super quick service. Very helpful associate. Also it's a plus cause they are walking distance to…read moresteady state coffee.

Great experience here. This location is located in downtown Carlsbad. The parking lot is very…read morepacked, but the spots free up quickly as many customers spend a small amount of time inside. I entered the building and there were 3 window clerks working. Each of them was busy handling customers. I noticed that the box lobby was very clean and that they had clean floors. There is a self service mail machine for small packages. This is very convenient for customers. There are many greeting card options here, gift cards options, and mailing supplies as merchandise in this location. I got in line and was immediately helped. The process was quick and easy. I was able to use my phone to tap pay on the POS. The window clerk that I had was customer service oriented and I had a great experience. I like how they have the surveys on the receipt. Great location overall. I was in and out within 7 minutes.

Amazon lost my package for 2 days and then delivered it but never sent me a pickup code because of…read morea software glitch that affected many people. Stephanie at Post Pack & Ship was AMAZING. She had the package but couldn't give it to me without the code. She helped me try to get the code from my phone and then I finally got hold of a human at Amazon and got the code. 47 minutes of me and my issue while she took care of other customers and her positive spirit never left. Great customer service and a fantastic person!

Very friendly environment. Attendants are very helpful I…read morehighly recommend this venue for service

Pack it up, tape it up, ship it away... and let Riley save the day!…read more I stopped by The UPS Store expecting a quick errand, but thanks to Riley, I received truly exceptional service. Friendly, knowledgeable, and incredibly helpful, he went above and beyond to make sure everything was handled perfectly. In a world where great customer service can be hard to find, Riley is a shining star. He made the entire experience easy, stress-free, and even enjoyable. His kindness, professionalism, and genuine care for customers are exactly what keep people coming back. Five stars for Riley and five stars for this UPS Store. If you need shipping, competitively priced printing, or mailbox services, this is the place to go! Highly recommended!

I started coming here after a good friend strongly recommended this place and I'm so glad she did!…read more Located in a small strip mall by Panera Bread, parking was easy on a Sunday. Upon walking in, I was greeted right away by the owner, Ana. She was so warm & friendly, she treats you like she's known you for years. It's unlike any other UPS locations I've ever been. The store is clean and customer service is excellent & efficient. I was in and out very quickly. If I'm going to frequent a place for my mailing needs, I choose this one even though it's further from where I live. It's SO worth it and I highly recommend it!

Jessica is awesome. I was in five minutes. This location is a hidden gem and I will be going backread more

This was my first time visiting this USPS location, and I was genuinely shocked by how I was…read moretreated. I politely asked for assistance, and instead of being helped, the employee was extremely rude and hostile. While I was trying to find information, she harassed me, spoke to me aggressively, and acted as though I was an inconvenience simply for being present. To make matters worse, she got on her cell phone and was cursing and speaking negatively about the customers that she encounters, which was completely unprofessional and made me feel uncomfortable. At one point, she told me I needed to "hurry up" because "you have literally 5 minutes before I go to lunch," as if her schedule mattered more than providing basic customer service. I asked for her name, and she said it was Michelle, but by that point her behavior had made me feel so uneasy that I couldn't trust her with my package--or even trust that she was being truthful. I took a photo and informed her that I did not feel comfortable mailing my package there and would be taking my business elsewhere. She didn't stop there she continued to harass me until I was outside the building. No customer should be treated this way, especially when they are being polite and asking for help. This experience was disrespectful, unprofessional, and completely unacceptable for a federal service facility. I will never return to this location, and I strongly caution others unless serious changes are made.