Ordered wrapping paper on December 3rd, got a call same day that they couldn't process my order, that it needed to be sent to a warehouse, and that I would be notified when it was ready for pickup... Kept checking the order status and the status never changed from "order placed." Got an email not long after that stating that my order was delayed and wouldn't be ready until after Christmas. I decided to be patient and wait. January 4th I reach out to customer service because the order status never changed. They said it was still being worked on and I would be notified when it was ready. Irritating, but ok. Kept checking the order status and nothing changed. Today, 2/5/26, got an email saying I picked up my order. Called the store to tell them I did not pick up the order and they said that my order had been ready since before Christmas and because it sat there for 2 months THEY THREW IT AWAY!!!! They told me that I should have not contacted customer service and should have called the store. How would I know that??? I told them that I still wanted my order and they said they would remake it and it would be ready after 4pm. Went after work to pick it up and the guy at the checkout counter was the rudest man! No eye contact, condescending tone, and not very nice to the guy he was training. Just all around a horrible experience. So disappointed that I was told I would get an email when my order was ready... never got an email. I just don't understand why the store never reached out to me. They acknowledged that there was system error but still placed the blame on me for calling customer service instead of them as if I know how their system works. Then to be treated bad in person when I went to pick up the order... I will never shop at Staples again. read more

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The picture speaks for itself. Honestly just get rid of the trash bin. The staff is pretty nice I usually do the self printing service. I hate their long exit lol literally detest having to walk all the way around especially when I don't need to buy anything at the register. Prices are good and they do have a reward system so that helps. If you make an account. read more

Staples - Shipping Centers Near Me - Riverside, California

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Came in today to make an Amazon return, and the cashier that helped me was complaining the whole time. As people kept walking in to the store, he made a comment to the cashier next to him "People do this on purpose, coming in last minute". I asked him a question regarding my returned, he ignored me and continue to do what he was doing. Terrible customer service. I spoke with the manager , and advised that I understand they want to go home but they can't treat customers that way. read more

Horrible service. Waiting in line to check out. One person is doing Amazon returns and regular checkout. He should have called for help. We go to another line. Clerk standing there. I thought to ring up. Tells me I'm in the wrong place. She was rude. Should be fired. Brown hair. Ponytail. Never returning. I can order the same thing on Amazon. It was about 12 noon. On Tues April 7. No manager in sight. At least 3 employees doing nothing. And you wonder why staples is having issues. If I could give 0 stars I would. read more

Didn't know you could do Gap returns here, but it makes sense because they have a shipping center. All I had to do was bring in my order and I was set . They pack it up address it and everything. read more

Staples - Storefront - Shipping Centers Near Me - Riverside, California

Stealing my returns. Even today I mentioned gold bolts(tin) his eyes lit up (David) and he dint give me a receipt and when I called staples to make sure my tin bolts wouldn't be stolen. HE WAS THE ONE ANSWERING THE PHONE. I'm not saying it was David stealing my other $250 head phones but dayum I can't trust this drop off location now. No receipt on expensive items and 24hrs for the app to update. THEY WILL BE GONE AND LATER SECRETLY CHARGE YOU. read more

Love coming here because there's so much staples does that I had no idea they did! I returned my Amazon here and then found out I could also drop off my ups items and they also had great sales on supplies so I got a bit of stuff for my store and the employees are always just so helpful! I usually come here for the printer area as well. Great location great staff! read more

Rude staff I ever met before, bad experience, full of liars trying not allowed use the restroom saying someone is inside the restroom even one guy just stepped out. Not a friendly place. read more

Absolutely do not deal with staples with Amazon returns! First I'm told they can't accept my free drop off. Needs to be a box even through Amazon states no box needed. Tried purchasing a box in store and I'm told I'm not able to purchase a box for the return. I have never had such horrible customer service with clerk and apparent supervisor. Will never do any type business with Staples in the future. read more

We went in at 6:36PM and asked the lady in the copy area if my wife & I could have our passport pictures taken. She asked the guy at the front register if he could take passport photos and he replied "no". Then she turned to us and made up an excuse and said they couldn't do it because the system is down. For taking photos? Huge waste of time, if your passport photos are down after a certain time, post that on your website. read more

Staples - Associate - Shipping Centers Near Me - Riverside, California

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Had a terrible time with Office depot on Sunnymeade blvd, called here instead and was in and out with my print job. excellent customer service, thank you Nicole! read more

Went in got 3 items went into the wrong line on accident and kaleb was a rude asshole to us. I will not be coming back!

Great customer service Heather is an excellent customer service representative. Very helpful. read more

Worst place for amazon return. Line is soo long and yet to employee from Staples willing to step up and process the return

Bad customer service and team work from every closing shift worker. Over 5 people at checkout and over 8 people in returns and no employee had a sense of urgency. No one paid attention to those wanting to checkout for over 10 mins and those customers should be priority since they are the ones making the store have a sale. Meanwhile returns also had an employee who has no urgency can was overwhelmed but no employee came to help until about 20 mins later. Took an hour just to return 3 items. From one retail employee to another prioritizing customers when they are present is more important than the rest of your daily task. read more

Went into this Staples to pick up ink and a couple of items. Was greeted with a long Amazon return order line that we stood in. The older Asian man who is clearly overworked, told the ones who were buying items and not seeking returns to go around and stand in the checkout line, which we did. When we got in the line there were two ladies who were not in the original Amazon line nor were they in front of us. He then said we need to stand in the order we originally were in, and then when we told him that we were in the line they were not, they proceeded to lie and say they were in the line and I suppose he expected us to get behind them. We are black, they were Hispanic. I am not saying this seemed racially motivated, I just left my stuff there and walked out. Why is he the only cashier in the front of the store by the way? Poor customer service. read more

The ladies working on the printing section were rude, would even look at you while you are asking for help. Left the store after being the only one in line and none of the 3 cashiers helped me out. read more

Had a problem with order. Item shipped to wrong store . Promised call back shortly 2 1/2 hours later still no call back. I called them again ...instead of shipping my item to correct store they wanted to cancel order and make me re-order all over again. No other solution..if they would have cancelled it I would not have re-ordered from them. I would have gone elsewhere. And these businesses wonder why we go to Amazon.. it's because there is no such thing as customer service that's why. I called my local store where the item should have been shipped to and they picked it up from Riverside. Now that's customer service. Take note Staples in Riverside you should have made a phone call to fix the problem but you just insist I cancel the order! I wanted the item not a refund ! This happened at the Staples in Riverside so I am NOT saying all Staples are unhelpful.. Apple Valley Staples was very helpful and friendly .. read more

Came in today to do my TSA Pre-Check, and had fast friendly service. We already filled out the pre-enrollment paperwork online, so when we came in to the store today, our passports were scanned, we were fingerprinted, and pictures our were taken. Maybe 10 minutes total for both my husband and I. As for the rest of the store, we just breezed through, but the store was clean and everyone was friendly. read more

Such low amount of employees for such a big store. I know the economy is bad but damn.

The entire experience went well. The gentleman at the register directed me to TSA Pre-check. Store was clean, read more

I came to this Staples location to my preTSA appointment. The store is clean and organized. The staff was friendly and helped me find where the TSA checkpoint was. The lady at the TSA check was super nice and explained the process thoroughly! It took less than 10 min to do the whole process! Then I went ahead and got some paper and pens. read more

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I work at the Guitar Center next door and I frequent this staples weekly. The staff are very friendly and knowledgeable so they get the 1 star, but there aren't enough of them scheduled. They only have 1 person doing amazon returns AND ringing people up, so both lines end up really long with at least a dozen people waiting and you're waiting for at least 15 mins just to pay for something. They need to put the Amazon returns back over to the printing station so the cashier isn't drowning in customers OR just staff more people. Totally ridiculous read more

The employees went over the top to help us find what we were looking for. They were all so friendly. The store was clean and well kept.

The store had the supplies we needed for school at very affordable prices. All supplies totaled less than $50. The staff members acknowledged us immediately as we walked in the door. The missing star is because the place smells musty. Weird smell. read more

Okay service, my first time at this location since i moved to the area. A little slow checking out but overall lots of items in stock = a plus! read more

Staples - staples - Shipping Centers Near Me - Riverside, California

Went there for Amazon return. There was no one to help us. I was later told that the person doing the TSA will be there to help but would "take a while". I went to the TSA station where the staff told me that she was not aware that she was supposed to help with Amazon return and repetitively told me "it'll take a while" when no one even showed up to their TSA app. She came to Amazon return and mumbled "some people just can't wait". In fact, no, I can't wait, can you do your job?? This place is not only understaffed, some workers are not even well trained to do their jobs professionally. read more

I came in for shipping boxes and they had a wide variety to choose from. Staff here was very friendly and helpful as well.

I really like Staples. I've been shopping at this location for over 9 years. Honestly, printing isn't expensive unless you're looking to get full color. It's funny to see that some negative reviews only gave one star when after all they DID receive good customer service in the end. I've always been helped when I've needed it. It's no Best Buy to have so many associates on the floor, and if something doesn't work, it sounds like Staples does a good job in providing good customer service. But then again, I do my research before I buy things, that includes reading reviews, so I know what to expect. And whoever hasn't worked at a retail store, though it seems most stores keep their layout, there's some things that need to be moved around. Its for selling purposes. In all, I haven't had a bad experience and Staples is my number 4 store to shop at. It was #3 when my child had school projects. It is placed technically in Moreno Valley, what else do you expect. read more

Thinking of getting TSA precheck then I highly recommend this location. Simple, easy, breezy ...no, not cover girl but TSA precheck complete. Make this process simple and schedule here and you'll see what I mean. read more

Hello world! As a regular DIY'er me and my fiancé go to Staples. When we're in the area we go to this location in Moreno Valley. Not just once, but EVERYTIME we have went we haven't had good customer service. The location is clean and big but that's where the positives end. For example, we brought in laserjet printing paper to print some wedding design on. We've done this multiple times at the Riverside location. We showed the cashier the packaging and receipts of our transactions in the past. She was unconcerned and told us to go elsewhere. After a long day at work, I just wanted a minimal amount of care or energy towards my request. Furthermore, their inventory always seems to be out of stock. If it's printer ink, toner, or human decency, they are out of it. If you want anything for your personal or business needs done in a professional manner, PLEASE go to the Riverside Staples location. Don't waste your time at the Moreno Valley location. read more

Worst customer service! I had entered the store and a young lady named Sarah was at the front counter helping a woman and chatting with her. I walked to the back of the store to get some paper for my printer. I decide to use the restroom but it has a combo lock on it. I have a knee issue and really didn't want to walk all the way to the front of the store but i did anyway. I was about 20 feet from Sarah and she was still chatting with the same woman. She saw me as i had waved to her and asked her for the code to the restroom. She just looked at me and kept talking to the woman. I asked again and she picked up the laptop she was typing on, and turned her back to me. Extremely rude! I then had to limp all the way to the checkout counter and interrupt the guy at the register for the code which he gave me. Customer service is everything. I dont go into this store often, just for paper and office supplies but i can easily get them on Amazon! read more

Dear staples, I beg you... please put the arc planner products in one spot. Please. Half are here... half are there. Every year... January 2019, 2020, 2021... I look for my new planner. And it is NEVER where it should be lol. I'm practically begging now. Please put the arc planner items in one spot. The customers would appreciate it I promise guys. read more

Mark that works in the printing center, made my experience with printing my sister in law's funeral programs so easy. He went above and beyond to help. It's employees like him, that are an asset to any company. I'm truly grateful for his assistance, patience and professionalism. read more

Evan has been a great help in developing my cards for my business. Thank you for the awesome service!

Amazon return is horrible. One computer. Waited 25 minutes for one girl to finish with the lady in front of me. Go to kohl's. What's a joke

Came here to get some office supplies place seem to be clean staff was nice and friendly good variety of merchandise to choose from.

On Wednesday I went in to store on Canyon Springs Parkway needed to do copying scanning documents I was next in line so when Naomi finish with a customer I advise her I needed to do a fax and needed assistance I was sure if I pay first before faxing doing this encounter with Naomi she was very abrupt rude talked down to be and very demeaning way as if I didn't know how to use the fax she became impatient she ask if I had a rewards number I gave to her she said your not in the system she need not try and sign me up she walk away begin helping other customers never came back to see if the fax was going through I had to ask her for assistance because the fax did not go through she said you have to try it again later on today so I ask if I could try it again now she said yes so begin the fax again she walk away again never return to see if the fax was going through in the fax it stating faxing so I waited mins you I had 15 pages but was thinking this is taking a very long time so I went to register where Naomi was standing and asked if she can sign me up for rewards while my fax was going through she frown and said yes I ask if there was a problem she begin talking loud stating you came in with an attitude I assured her no I just requested some help so I ask for the managers name she said there is Scott here she called him on walkie talkie he came nonchalant to speak with me he never apologized I informed him of Naomi actions she took with me which were rude , bad attitude as if she didn't want to work today!! So he said the fax could take Up to thirty minutes to an hour I found that to be odd!! So I ask if I could scan the documents to the person email he said yes which the cost was much cheaper than faxing I felt that this service should have been recommended prior to faxing seeing that it was a problem with faxing those documents had Naomi suggested this as well as Scott there would have not been a need to call manager regarding Naomi nasty attitude She carry on stating I want you out here as if she own staples employee like this that provoked or confrontational with any customer should not be working with customers she was also rude with her co-worker!! Bad experience I hope this get to the corporate office ASAP!! read more

I came in to print my daughter's birthday invitations and they came out perfect. The associate Evan assisted me and he was very kind, helpful, and informative. Thank you for the great service! read more

Staples is terrible at honoring quality warranty on products branded with the staples name past two weeks. Bought an office chair from staples that 5 months later sags and feels terrible. read more

Staples - Office chair - Shipping Centers Near Me - Riverside, California