I had been searching for an office chair to replace a very old one we have in our guest room. I stumbled across the ,"Staples Eckert Bonded Leather Midback Office Chair." It had rave reviews mostly based on comfort and I immediately knew I needed it when I saw the sale price! Staples.com stated there were none available for shipment, however one was available at this store, 1248 CarMia Way.. it's a good 30 minute drive for me, and Richmond traffic is just ridiculous. I called the store and spoke with Faye Vega, asking her to confirm they had the chair and I explained to her the long drive I'd be making to pick up this dream chair with a dream price!! Honestly was sooo excited! Faye had me on hold while she searched and than needed to call me back as I think the chair was in their storage area. Anyway, she called me back and said she found the chair and I could come pick it up. So, I placed my online order and headed that way, right after I spoke to her. When I walked in, I was greeted by Casey Riley.. kind young man, however when he showed me the office chair, I noticed significant damage, the base had multiple scratches,bolts were missing from the arm rest area, and the leather was also scratched on the back upper of the chair! First off, no one, including Faye had mentioned to me, this chair was an open box floor model, or that it was so damaged! Casey spoke with Faye and he said they could not give me the chair for less than( $10 more than I paid online.) I assume they did not know the advertised price on their website which I had already purchased... When I told him that was actually complete bullshit because I had paid this much already, Casey tried getting in touch with the general manager, Joe, who was in his store office, in the back. Joe told him he could offer 10% discount for the damage.I demanded that I speak with Joe in person. I was waiting for nearly 20 minutes and not once did Joe make an appearance or try to resolve the issue. Casey told me he was on a conference call.. Towards the end of my visit, I spoke with Kristin, an inventory specialist. She had a very rude disrespectful demeanor and has obviously never heard the motto, the customer is always right. She continued to argue with me that my card hadn't been charged yet and that she would have sent me an email that the chair was not available if I would have waited..??? I tried to explain to her that I already spoke with her manager, Faye, before coming to the store but Kristin was not having it..talking over me and huffing and puffing..she was not helpful in the least. Complete waste of my time! Kristin definitely should not be working in customer service! The moral to my story, stay away from this location!!! read more