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    17 days ago

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    2 years ago

    Would rather not be hung up on! Pretty rude lady on phone didn't sound like it was a pain to help me out.

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    6 years ago

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    8 years ago

    I love shopping in this store. Superb customer service. Management staff goes out to help find what you need

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    Ask the Community - Officemax

    Review Highlights - Officemax

    “This location of Office Max is by far the best customer service experience I've ever had with this franchise.”

    Mentioned in 4 reviews

    Read more highlights

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    Staples

    Staples

    (25 reviews)

    Very poor customer service at customer service. I had several Amazon returns. Dead slow employee…read morewho decided to organize returns and cut up with a fellow employee. No greeting or thank you. The line behind me kept growing as he did everything but take care of returns. I was there with 7 items which were ready to go. He went and organized everything, including packing boxes in between each scan. UPS would have scanned everything and provided a receipt in under 5 minutes as opposed to Staples. The only thing he said was something about my packages were going to run up their UPS bill. Amazon is either paying or comping them for any shipping. So 30 minutes later, he finished and refused to provide a receipt. I'm now going round with Amazon as 2 of the 7 packages do not appear to have been scanned. Avoid this store. Just go to UPS. I wouldn't buy a single item at this store, even online. So much for increasing foot traffic to the store. I'm pretty sure everything was overpriced and antiquated anyway.

    I came in today to return an item from Amazon because it's where I was directed to return it. I got…read morein line behind 2 people before me. When it's my turn, I walk up to the counter and say, hi, how are you doing? Charles looks at me and doesn't say a word. Starts fidgeting with his AirPods and then grabs his cell phone and starts messing with that. Then he puts down his personal cell phone and picks up another phone to scan my item. Never says a word to me - just kinda grunts at me. Your reviews for Amazon returns are terrible and I see why! Maybe you shouldn't service Amazon returns because clearly your employees make the experience awful.

    Office Depot - Storefront

    Office Depot

    (13 reviews)

    $$

    FedEx drop point in Office Depot on Carl D Silver: Just a FedEx drop-off point, but they do NOT…read moreaccept electronics boxed up; even with the box already labeled to ship out. The attendant for the "FedEx" area was helpful, but he was quite terse, telling me they don't ship for FedEx. So I lifted up their small FedEx sign to show that they do in fact ship for FedEx. He remained terse, asking with a chip on his shoulder, "what's in the box?". At which point I then replied, " an electronic". So he then told me to "read the sign", without even looking at me. I said "excuse me?" because he initially mumbled it at first. But the second time, he made sure he was loud enough to understand. The FedEx sign states that this location does not accept electronics, such as phones and batteries. Overall, for FedEx drops, I recommend avoiding this location because it is not worth the hassle. The employee could have been more professional, pleasant, and polite, and the FedEx "rules" for this location, make it an inconvenient, less than ideal drop off location.

    Since I moved to Fredericksburg last summer, I have been in this store twice. Both times were a…read morebad experience. Store looks 100 years old, computers/cash registers are 1990's slow computers. Today the person in the printing area was just plain rude. I'm not going to go into all the details, but the other customer and I were at a loss for words with his actions. I spoke with the store manager and the expressionless conversation with him didn't add any faith in the store. The store manager ended up helping me out with what I needed done. After everything was done, the manager walked off to another area. He was standing right next to the rude employee, there were other customers, he didn't check in with him to see if he needed anything. I assume the whole rudeness to customers is going to be ignored. I don't expect him to correct him in front of customers, that would be wrong. But by walking off and not even checking in with him and seeing if he needs help tells me that the manager is not invested in the store and pretty much re-enforced bad behavior is acceptable.

    OfficeMax

    OfficeMax

    (3 reviews)

    $$

    Let me start off by saying I was very impressed on what this establishment is doing for vaccinated…read moreindividuals!. I got my second dose of the Moderna vaccine a few days ago and I said to myself ' the first thing I do is get my CDC vaccination card laminated'!!.. I walked into the store waited a couple of minutes behind another customer and was greeted by a polite employee,I told him I would like to have my card vaccinated and he told me they would make a copy of the original and return it to me and only laminate the copy. In which I thought was a great idea to carry around the laminated duplicate and leave the original at home with my other important documents,just in case I misplaced it I could always make another copy which in my opinion is great for anyone!. Oh wait don't go nowhere yet,I'm not finished with this review yet, hold on because he comes the best part my friends. After everything was said and done with the lamination of my vaccine card, can you believe it's free of charge, that's right I said it it's free you read correctly!!.. so when ( hopefully you all do ) get vaccinated take your card to OfficeMax and have them compliment you for free!.

    This is a typical chain office supply store. Recently, Office Depot acquired OfficeMax. OfficeMax…read morePerks (their reward card) still works and, like Office Depot's, is still free. I'm not sure how they're dealing with points, though. This location is never very busy, always well staffed, always well stocked and always clean (so many superlatives)! Their prices aren't always the best, though. I highly recommend comparison shopping and taking advantage of their price-matching scheme. I've used their printing services. I recommend calling to follow up and make sure that they got the order. However, if they have questions or recommendations, they're pretty good about calling the customer to verify orders and suggest improvements. I've been no less than satisfied and often delighted with my results when I've used them. They're located in Harbour View East shopping plaza, right off of exit 8 (I-664). They're right between Bed, Bath, & Beyond and TJMaxx. There's always plenty of parking (even during the holidays.... Shhhhh!).

    Officemax - officeequipment - Updated October 2026

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