I have been to this UPS Store quite a few times, and I found they are excellent. They go to lengths…read moreto get your package delivered. All my packages have been free, as they are product being returned. They have even gone so far as to make me labels, since I do not have a computer. They may have long lines, but they move quickly. The store is located in Bon Air in a small grouping of businesses near the Pizza Hut. Carol W.

Let's hear it for the local business, yes a franchise but also owned by a local…read more I stopped in on a Friday afternoon to get my Comcast boxes returned and Roxanne took good care of me. It's nice to be in a friendly city after nearly 14 years in DC!

Nine items not accounted for in sales listing. Got no answer to my inquiry…read more Prices realized were in most cases ridiculously low. Not as hyped. I would not use these folks again.

The staff was very professional and pleasant to work with. They had agreed to list my auction in…read morethe tight window we had. Never once, was I told that I would net very little. In fact, I received $0.00 from my estate sale that had very nice & expensive items such as: 8' slate pool table, Full cherry dining room set with china cabinet, treadmill, Nordic track elliptical, table saw, pressure washer, several power saws, 4 Trek bicycles with trailer hitch bike rack, dressers, cherry end tables, and several other valuable items. After the auction commenced, there were several sales at ridiculously low amounts. The total sales exceeded over $3K. We received nothing as I was told that the money covered the marketing and labor expenses. Talk about a fire sale! The experience just made me feel ripped off and like I just gave away a fortune. This is for your awareness as I would not recommend this company.

If your shipment matters, take it somewhere else…read more This UPS Store does not properly track the packages it receives. My shipment was never scanned, vanished without a trace, and the staff gave conflicting excuses. What I saw there was complete chaos -- packages stacked carelessly, no accountability, and no effort to resolve problems. Even though it carries the UPS name, this store is a franchise location and operates with no professional oversight. Do not assume the UPS logo means your package is safe here. This store should not be in Carytown considering the quality of service you receive.

Incredibly rude, unhelpful, and unfriendly service…read more I had a package shipped here while I was out of town, and the deadline to pick it up was the day I got back, which was perfect. For some reason, the pickup date changed one business day sooner. I called about this discrepancy and the team here said they'd ship it back to the sender if I didn't pick it up by their new deadline. I was out of town and had to have a friend get it for me, since they were unwilling to hold it until the original pickup date (just the next business day!) when I was back and able to get it. As a neighborhood store in a small city, I expect a little more neighborly kindness and flexibility. It would have cost them nothing to hold onto my package until the next business day, or to at least treat me with some decency and empathy. Terrible experience with the supervisor, Patrick, and the team at this location. It felt like they were on a power trip of some sort and holding my shipment hostage from me. I'll never use this location again and will plan to use FedEx next time. Update: after telling me a friend could pick it up for me with written permission, this store refused to let them pick it up. The ineptitude of this store is unbelievable.

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

Ever since finding out I can make Amazon returns at the UPS store I always bring my items here…read more There's usually a line most of the time but that moves along quickly. I probably come here once a week, between Amazon returns and shipping items I sell on FB marketplace and eBay. It's located on a shopping center that have a lot of food options and right across from the mall. Also the place where I get my nails done is next door, so perfect location.

Lavonte Davis is the manager and extremely rude would not give information for district manager or…read morefranchise owner. Apparently I can ship anything I want in shoe box except a pair of shoes. Stated that is it perfectly acceptable shipping box for anything including $1000.00 cash. If this is the arrogant type of employees this store uses and UPS has a the face of there business I will do everything possible to ensure I don't use them to the extent of paying more for shipping.

Papeterie was such a fun experience. They had all types of fine papers and invitations. They had…read morenice trinkets and KnickKnacks to purchase. I love that at the front of the store they had some paraphernalia from different zip codes around Richmond. It was a great way to represent your specific community and get some "swag" that would be fun to share with your friends and family. If you are in the area, you can certainly stop by for some nice pens, papers, cards, bags, and gifts. The staff was great and super friendly. They were also super helpful.

This little gem of a shop is Bon Air's best kept secret. I had gone to a local wedding expo and…read morecame across their literature. After peaking at their website and Instagram I was intrigued so I had to go in. Walking into the store is a paper addicts match made in heaven. They have the best selection of stationary and they will even personalize it for you! Bonus: TheyThey will even wrap your gifts at Christmas! I cannot wait to come back for that alone. Unfortunately I was not able to make an appointment before stopping in, but they were able to accommodate me and my fiancé anyway, since we came in before their late afternoon appointment that day. We sat down with Holly and discuss different options for our wedding invitations. we had spoken with her about potentially personalizing our wedding invitations to fit our wedding theme. Holly was really understanding and showed us so many wonderful examples she had we could use. We felt really at ease with her and ended up talking with her about her creating a design for us based on some images we had of our inspiration for our big day. She was able to create a few masterpieces from the ideas we had and some examples she already had created before and gave us a great invite, using our wedding colors. Once we had our design ideas together, Holly went to work designing our invites. We received an emailed template of what the invites would look like. After a few minor adjustments, we paid and they were printed! It took a couple of weeks to get everything back but it was packaged perfectly for us to assemble with ease. If you need wedding invites, corporate invites or something simple as a family reunion or birthday invite, this is the place to go!!

very nice workers :) good for depop sellers! idk why this place is so poorly rated ive had nothing…read morebut positive experiences

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

One of my fav hidden post offices! It's tucked away in the back of Buford Road Pharmacy and it's…read morerarely busy! It's tiny, and they don't provide many services but it's convenient whenever I'm in this neighborhood! I even hesitate letting the cat out of the mailbag at the risk of more traffic here! But, the secret is out! Now why only 3 stars? It's the cranky postal worker! If you've seen the Incredibles, Edna Mode, has much more pizzazz and personality than this lady. No greeting, no "thank you", just hands you a receipt and or your stamps and walks away. My question regarding the package I was sending was ignored the first time, so when I asked it again, she begrudgingly answered monosyllabicly. I tactfully "letter" know that she could be more polite to people! Once you complete your postal business, it's fun to shop in this pharmacy which has an amazing gift shop and floral department! Now, shhhh, don't spread the word. Hours M-F 8:30-5:00, Sat 10:00-3:00 P.S. I came here another time to send a letter to England, and the employee said it would be $.48 , and put a stamp on it. I said, that's all to send it to England? And she goes: oops! I didn't even look at the address, it should be $1.45. I'm glad I questioned her... pay attention to your job, please.

Charged for a second mailer envelope because my envelope was marked for priority when my prepaid…read morelabel that I got to was for ground. So I had to pay an additional $3.17 for another in-store mailer even though I had already brought in a pre-purchased mailer and simply needed to print a label and have it affix to my package. Pretty sketchy. Patrick (cashier) rushed me into the purchase and wouldn't even look me in my face after I obliged, paid the additional fee for a mailer that wasn't even marked for fedex like the one I brought in, and smiled and thanked him afterwards regardless. He simply rushed off and didn't even respond with a thank you despite no other patrons in line. Listen. I know business through and through and the business today with a simple label print and drop off seems to be buy something from our store and screw you. Ethics not so clear on this one..:

DO NOT GO HERE TO PRINT ANYTHING. no maintenance on any of the copiers, on a consistent basis. And…read morewhen asked to address it- the staff are rude as fuck. do not waste your time go to another fed-x.

Shay was incredibly helpful and the sweetest person I've ever met in my life. She literally made my…read morewhole entire day!!

Absolutely 5 Stars! If I could give 10, I would! I walked in and needed to print some documents…read morebefore sending them overnight. The moment I walked in, a nice lady approached me and assisted in helping me with the do-it-yourself copier. Next, she directed me to the shipping desk, where another nice lady helped facilitate my package and options. The three employees I saw were helpful, friendly, and a pleasure to talk to. And....as always, FedEx delivered! I just received notification that my package arrived safely and faster than expected!! I love the service. Thank you!!!! Well done!! I wish I had their names, but it was on February 19th, 2024 at 4:30 in the afternoon.