Fast and friendly service! Holly was awesome and I was in and out in about 5 minutes and so…read morefriendly and helpful.

I wish I could put zero stars. FedEx is the absolute worst. They lost my package over a week ago…read moreand the only response I get is through some automated email and anyone you get on the phone doesn't speak English.

I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

This was my first visit to the UPS location and I must say that I was impressed. The staff member…read morewas friendly and attentive. I must mention there was no line so that was a plus. It's in a busy little shopping area. I was dropping off textbooks and I was in a little bit of a hurry I received my receipt and this location also gave coupons which was nice! All in all my experience at this location was great. I'll probably be back in the future.

I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

I had one of the worst customer service experiences I've ever encountered at the Chester Office…read moreDepot. On July 11, my husband dropped off a FedEx envelope containing very important personal mortgage documents. When he approached the copy/print counter, the employee was on their cell phone and simply told him the package would be picked up on Monday since FedEx picks up every weekday except weekends. My husband was given a receipt with the tracking number, so we assumed everything was taken care of. Several days later, on July 16, I discovered the package had never been scanned. I called the store and spoke with a customer service manager, who has always been pleasant to work with. He informed me that our envelope was still sitting on the counter, despite FedEx having made pickups every day that week. He said he would contact FedEx and call me back. Because my mortgage lender needed the documents by the 15th, I also asked if they could be upgraded to overnight shipping. He wasn't sure but said he would look into it. I never received a return call. Around 4:50 p.m. that afternoon, I went to the store myself. The manager on duty, Ray, greeted me by saying, "It's not our fault. We're not responsible. You need to contact FedEx." There was no concern for the situation and no attempt to help. When I asked why no one had called me back with an update, his response was, "For what, to tell you nothing?" That level of customer service was shocking. I explained that keeping customers informed is simply the right thing to do, especially when the store is offering a shipping service and someone's important legal and financial documents have been sitting there for nearly a week. I asked if the package could at least be overnighted since the delay had already caused us to miss our deadline. Again, I was told I needed to deal with FedEx myself. What disappointed me most wasn't even the mistake--it was the complete lack of accountability, empathy, or even a simple apology. At no point did anyone say, "We're sorry this happened." Instead, every response was about why it wasn't Office Depot's responsibility. Frustrated, my husband requested the envelope back. We immediately drove it to the local FedEx Office, where it was accepted and shipped that same evening without issue. Before leaving, I asked Ray for his name and the Office Depot customer service number. Instead of providing Office Depot's customer service information, he handed me FedEx's phone number. The situation became even more unprofessional as my husband and I were walking out of the store. We were no longer speaking with anyone when Ray loudly yelled across the store that he would be contacting my employer because I was wearing my work shirt. I stepped back inside and told him that was perfectly fine, because I had done nothing wrong by expecting respectful customer service and accountability.

Horrible customer service. I entered the store at 5pm and was told by Ryan and Matt that they…read morecouldn't help me print anything because they didn't want to. Why are you here!?

Excellent service. The sign we needed came out great! They have excellent costumers service and…read morevery responsive. Highly recommend.

They made my tees overnight and meet me to deliver them. Went above and beyond!…read more Thank You