I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

Summary: order online and pickup in store…read more Pros: they have everything I need. Cons: I have to find everything I need by myself, customer service here is a joke. And don't even think about asking them to price match something from their own website...they won't do it unless there's a "online price" notification when they scan it, and they'll give you an attitude about it to boot. I'm not paying $40+ for something that's $13 online; I placed an online order and picked up the same HOUR, at the online price.

I had one of the worst customer service experiences I've ever encountered at the Chester Office…read moreDepot. On July 11, my husband dropped off a FedEx envelope containing very important personal mortgage documents. When he approached the copy/print counter, the employee was on their cell phone and simply told him the package would be picked up on Monday since FedEx picks up every weekday except weekends. My husband was given a receipt with the tracking number, so we assumed everything was taken care of. Several days later, on July 16, I discovered the package had never been scanned. I called the store and spoke with a customer service manager, who has always been pleasant to work with. He informed me that our envelope was still sitting on the counter, despite FedEx having made pickups every day that week. He said he would contact FedEx and call me back. Because my mortgage lender needed the documents by the 15th, I also asked if they could be upgraded to overnight shipping. He wasn't sure but said he would look into it. I never received a return call. Around 4:50 p.m. that afternoon, I went to the store myself. The manager on duty, Ray, greeted me by saying, "It's not our fault. We're not responsible. You need to contact FedEx." There was no concern for the situation and no attempt to help. When I asked why no one had called me back with an update, his response was, "For what, to tell you nothing?" That level of customer service was shocking. I explained that keeping customers informed is simply the right thing to do, especially when the store is offering a shipping service and someone's important legal and financial documents have been sitting there for nearly a week. I asked if the package could at least be overnighted since the delay had already caused us to miss our deadline. Again, I was told I needed to deal with FedEx myself. What disappointed me most wasn't even the mistake--it was the complete lack of accountability, empathy, or even a simple apology. At no point did anyone say, "We're sorry this happened." Instead, every response was about why it wasn't Office Depot's responsibility. Frustrated, my husband requested the envelope back. We immediately drove it to the local FedEx Office, where it was accepted and shipped that same evening without issue. Before leaving, I asked Ray for his name and the Office Depot customer service number. Instead of providing Office Depot's customer service information, he handed me FedEx's phone number. The situation became even more unprofessional as my husband and I were walking out of the store. We were no longer speaking with anyone when Ray loudly yelled across the store that he would be contacting my employer because I was wearing my work shirt. I stepped back inside and told him that was perfectly fine, because I had done nothing wrong by expecting respectful customer service and accountability.