Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

I've been coming to this Staples on Pump Road for years, and the customer service is consistently…read moreoutstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn't hesitate, he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there. 11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism

I have used this store to handle Amazon returns and to purchase a few items. Staff are sometimes…read morenice but generally I get the feeling most are trying to avoid making eye contact and don't jump in to help. The Amazon return process needs improvement. The cashier working the front handles the returns. But there is a separate line for the Amazon returns. Recently, when I visited, I was the first person in line for the Amazon returns while there was one other person already being helped by the cashier. The cashier glanced in my direction, so I know she knew I was there. The person she was handling was having a very slow transaction as he kept requesting different things. No problem, that's not her fault. But then, she proceeded to help the next three people that came in the cashier line, even though they arrived well after me. I decided to interject and ask if I was in the right line for Amazon returns. She looked at me, curtly said yes, then went back to taking care of the cashier line. Not a great way to handle the situation. I honestly try to avoid this store but sometimes cant due to the Amazon returns.

The store is very welcoming & helpful. Kevin, FedEx employee who serviced me was highly efficient &…read morehad a great attitude. He was patient in answering my questions too. For me, whenever I've been to Short Pump, VA FedEx office, I've gotten wonderful helpful service.

excellent service everytime i need services manager is…read moreextremely helpful & so are all the employees who work there!!! thank you fedex staff you are appreciated by this customer

incredible. professional the best of the best…read morebest ups to go to so helpful and accommodating

t 62, I have encountered my first instance of blatant antisemitism, which has left me sad, angry…read moreand offended beyond imagination. The UPS store at 3420 Pump Road in Short Pump has a manager who refused to ship a package to Israel, a decision that was not aligned with company policy. Upon contacting the owners and confirming that this was a personal choice made by the manager, I was disappointed to find that no action was taken. Moreover, after sharing my concerns with the owners, whom I believed were committed to not condoning antisemitism, I have been ignored. Having been a loyal customer with a PO Box at this UPS store for over 10 years, it is concerning that they do not value our loyalty or seem to care that they employ someone who would engage in such behavior. If they hate Jews and Israel, who will the discriminate against next??? Needless to say, we have moved our POBox to a very friendly PakMail business in Manakin Sabot. I'll never understand those who hate Jews and Israel, for no reason at all. I've been in business before and it's not my nature to put up a post like this but have been left with no other option but to share my experience. Friends, please beware of who you do business with!!!

I walked in with questions about a specific printing service and Joe and Angel were super helpful!…read moreThey helped answer my questions, did some test prints for me and basically printed me a custom order with short notice! highly recommend

Casual disinterested employees. No help provided to guide…read moreme. I don't use FedEx often and it appears a lot of things on how they do things have changed. But their instructions to me where one word and I would try to figure come back and another one word instruction. They appeared to be upset that customers were coming in in the first place. Spent close to 50 minutes to try to ship some documents and no luck. Tried calling customer service and no help from them as well for a good 15 minutes. Went up the street to UPS and I was in and out in 7 minutes!!

People here are usually SO nice, but... I guess Julia had a bad day. It happens to all of us. But…read moreno need to take it out on customers. I was the only person in the store besides her, and I stood at the counter without being acknowledged while she repeatedly walked in and out of the room, moving boxes around. Literally did not look at me or speak. Not even, "I'll be right with you," after she walked AWAY from the counter when I approached. When she finally came to the counter, I told her I was emailing a shipping label to the store. She looked in the computer and almost immediately said, "it should have been here by now." (Implying that I hadn't sent it correctly?) I showed her in my phone that the email was sent to the store's email address. She went back into the computer and found it, told me the price to print it and said "cash or card?" I swiped my card, which didn't work, so she rolled her eyes at me. I stuck the card into the card reader, it was approved, and she practically threw the receipt at me. Everything she said to me was in an accusatory tone, as if I didn't know what I was doing. I also showed her a QR code for an Amazon return and she told me I wasn't holding my phone right. Then she grabbed my phone out of my hand to enlarge the code. I could've done that but she didn't ask me to. Overall, just very huffy and inpatient and seemed bothered to even have to speak to me (or maybe to customers in general). Again- Julia, I'm sorry if you had a bad day, but being rude to customers (who may have also had a bad day and are still being kind!) won't help your situation.

I went into this store for the first time earlier in July. I had the best experience there…read moreparticularly due to the best counter person ever, Robyn! I was rushing trying to mail a package on my lunch break and she made the transaction go oh so smooth. I never want to go to the post office again! Lovely and courteous and knowledgeable, she made my visit one to remember! Please visit and look for Robyn when you do! Gleeful in Glen Allen!

I always have amazing service here. They crank through their line efficiently and are always kind…read more I actually prefer this location due to their great customer service.

The team at this store is awesome. They greet you at the door. They quickly handle your situation…read more There are so many packages flowing through here, it's great.

The store refused to ship a package because it had a part for a rifle stock in it that was being…read morereturned to the manufacturer. It didn't have a gun or ammo in it, just a bit of molded resin. I even opened the box to show them. It was shipped to me via UPS and the auto generated label was UPS, I had to find a corporate drop off to send it. UPS ground is the only way to ship ammo inside the US. Apparently a franchise store can refuse legitimate UPS shipments based on the politics of the owner/staff.

I've been coming to this location for many years. This is why I find it very disappointing that I'm…read morestating these facts and why I will be taking my companies business elsewhere. I requested information and they refused to give it to me. They stated very rudely to me that I was the "worst customer" because I asked them to explain if there was a policy change. They stated they have never shipped the parcels the way I requested it. Although the person that was stating that has actually done it the way I request not even 2 to 3 months ago. I requested the managers information name and contact info and they refused to give it to me. I had to coax her into giving me the name but refused to give me a way to contact him. One lady began to call me names. Do not go to this location! UPDATE: and last entry concerning this issue because I have better things to do. Because clearly the person responding to this review from the store is the one of the people I spoke to in the situation, It's very disappointing where I just asked a question and was verbally beaten up by these ladies. (stating that it was a him was obviously a clerical mistake when creating this review) My apologies. **Also FYI I happen to be Asian myself. So I don't appreciate them trying to make this into a race issue. SMH. *** Again, I STRONGLY advised to go down the road to UPS location or another Parcel location. That is my opinion and review. Extremely disappointing.

I honestly can't say enough good things about Herb and the crew at Minuteman Press. I recently came…read moreto them with a project I was really stressed about, and from the second I walked in, Herb made me feel like I was his only client. He took the time to listen to my ideas, offered some expert advice that actually made the final product look way better than I imagined, and kept me updated every step of the way. It's so rare to find a business where the owner is that hands-on and genuinely cares about the community. They didn't just print my order; they made sure it was perfect. If you want to support a local shop that combines high-end quality with a truly personal touch, you have to go see Herb.

Excellent and very prompt service. They did some work for me with making some replications of a…read morefragile & vintage document. My doc was handled with the utmost care and my order came out absolutely perfect. I couldn't have asked for anything better. This is the place to go! 11/10!