Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well. As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide! read more

I hate to be that person leaving a bad review at a big chain retail but jeez the people working here must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff. read more

Great UPS store. Excellent customer service very helpful. Very kind. The owners are very friendly and all the staff is friendly and knowledgeable and helpful. They're in a great location and are the best option for sending just about anything. read more

Paul was the only man working today. On a Saturday after the holidays. Super long lines. I got to say, Paul was amazing! I've never seen anyone work that fast. Fantastic customer service! read more

I came in for an Amazon return and inquired about the PO Box. The lady answered all my questions but unfortunately it's a lil pricey for having a box temporarily. The gentleman that helped with my return was friendly as well. Great service and I will definitely be coming again read more

Where do I start? I went to this location on 1/12/23. I waited 30 minutes because there was only 1 agent. That wasn't a problem. When it was my turn the agent became annoyed because I had over 26 Amazon returns. She tried to reprimand me, while helping others. She threatened to quit, locked the door, only scanned 16 of my items. As of today Amazon has only received 6 returns. My receipt shows the items received by the store and that's it. 11 of my returns that she scanned have not been returned! Amazon stated the driver has no record. I have a receipt and my Amazon order hx shows them being scanned in at this location!!!!! read more

***UPDATE*** Still to this date the package has not been received by Amazon. It has been 30 days. You cannot tell me that this employee did not have anything to do with this. Not only was the Employee VERY rude, he called my Husband a "name" as he was leaving the store. Now my package mysteriously has not made it back to Amazon. Do NOT RECOMMEND. read more

This place lost my girlfriend's ID and credit card. It was dropped off at location for overnight but no one knows what happened to it from this location..... when I called to try to see what is going on with the package , everything was fine with updates until it looked as if the package was "not properly scanned " by an employee. After that I was told I could get no updates or status of the package because I "wasn't the sender ". I called to try to get an update on an overnight package coming to my address that can't even be tracked ... (and still hasn't come) and left with even more questions. The customer service was terrible and this place seems sketch. We will be filing a police report on the cards for fraud purposes, but that's all we really can do. BE WARNED with this location. read more

This UPS location, for years and years, has had the worst employees ever. They are rude, arrogant, and I have to agree with other posters, racist. I only use them when I absolutely have to, but no more. I'll drive the extra miles and use the UPS store at Gaskins which has the most patient, courteous, and pleasant employees. read more

The two women who run this store have terrible attitudes and manners. I can't believe I am actually reviewing a ups store but one of the woman there just doesn't know how to provide any customer service. Not coming to this location again. read more

The staff was in the back when I came in to drop off my items that had labels. The employee had to make sure her coworker needed to order a hot fudge sundae before she could scan the two boxes I was dropping off. So after setting the boxes down the employee told me to take one of the boxes back so she could weigh the other box. I told her it already had a label and she said that they have to weigh it to make sure the label matches the weight. I feel like she was inferring I was trying to cheat UPS. Enjoy your ice cream :) read more

Always friendly, helpful, and provide excellent customer service. The employees always help me to choose the best shipping option when I have something that isn't already pre-labeled. They've also made it easy to drop packages that are pre-labeled without having to wait in line. This is my go-to choice for sending any packages pre-labeled to go through usps since the UPS store is a frustration-free experience compared to a visit to the post office (and they have far better hours). read more

Stay away from this location. Employees rude the guy with the ponytail talks to you like he owns the store. Dismisses you like he doesn't want to hear what the customer has to say. The other guy stood back with his hands in his pocket like he didn't want his job or was lost as to what he was supposed to be doing. I've been a customer of this location for years. Back at the end of the summer they had a good staff. Now the shit they have working there isn't worth this location getting my hard earned money. After reading some of these reviews the owner must not care how the customers are treated here. My amazon which printed out a blue label still hasn't arrived all amazon got back was the sticker. So, where is my item. Clearly theft going on here. read more

No issues for me! I had a preship label printed from the UPS website on my package, dropped it off and was on my way. Thanks! read more

Today is 12/22/21 the worst experience ever. I felt like my girlfriend and I were discriminated against. We come in to return an amazon item. the app said we did not need to box and we had out label and scan code. this white heavy set women wearing a red xmas sweater approaches us. first of all she had this look like we were bothering her. My gf said she was returning an item. she tried to show this lady the label and the women, without even looking at our documentation said we needed to get it boxed. my GF then said oh the app said we didn't need to get it boxed. this white women without even looking and not giving a damn just repeated the same thing. it wasn't that fact that she was rude but the way she looked at my gf was a look of disgust. I hope this women gets fired. I will never set foot inside your business. people of color beware . read more

Not sure what's going on here but the person was very dismissive and quick to not be very helpful. I feel as if he was not happy to be at work today nor ever. It was honestly kinda hurtful how I was treated and I usually am not hurt by others this easily. I felt like I was not a valued customer one bit nor was I valued as a human at least. I guess I will go back at a later date an give them another chance. read more

The UPS Store - Quiet - Shipping Centers Near Me - Glen Allen, Virginia

The driver drove past my house twice in the same day and looked at my house and number. I was watching him as he did so and never stopped to deliver my package. He requested more information. The house number is on the house and mail box. How much information does he need? read more

3$ to print a ups label your shipping from there store WTF RIDICULOUS!!!!! very rude and not helpful at all will bring my business to the ups on brook rd the people there are soooo nice and happy to see you this place is a joke read more

Dislocation always comes through! Never had a bad experience and the staff are always friendly

Employees seem unhappy. (Think of the soup restaurant scene in Seinfeld.) I almost feel bad for disturbing them by bringing my business here. I gave them a second try. Won't give a third try unless I absolutely have no option. read more

Rude racist employees. Today I had my very first bad experience at a Ups store. I (an african american female) walk in to this store at approximately 8:30 there were no customers in the store and there are 2 employees in the store . I say "good morning" no response. I stand there for a few moments while they continue on with what they were doing without even acknowleding me and then the employee named Pat rudely says "put your items on the scale". After our transaction is complete as I'm leaving a Caucasian lady comes in she is warmly greeted by Pat with "Hi how are you today"? I always give people the benefit of the doubt and thought that maybe she was just having a bad morning , but she was so quick to change her attitude up when the Caucasian lady came in that there is no doubt in my mind that she has an issue with people of color. Apparently whomever is in charge of this location condones this type of behavior because after reading other reviews several other people of color have had similar experiences with her yet she is still there. I won't be returning to this location. read more

Had an Amazon code that clearly stated no box, no label needed, UPS will pack and ship for you. Elderly woman told me I needed to pack it. I tried to show her on my phone that I didn't need to, and she didn't even look up, just told me I needed to pack it again. I was in a hurry, and as a white girl with short hair, I didn't want to be labeled a "Karen" for flipping out on Granny. I bought a mailer, sealed it in and then she scanned the code. All the while, her attitude was as though I was inconveniencing HER. After reading other reviews, it seems it's not just POC that she has a problem with. Maybe the judgment on me was my tattoos and eccentric style. Who knows? I just hope no one else gets treated that way when simply trying to make an Amazon return. Other employees at previous visits have been mostly pleasant, but this employee definitely will keep me from coming back to this location. read more

Always good customer service and answers questions when asked! Never disappointed with them! Thanks for your help

I needed something notarized. I went to the store and the woman who helped me was very friendly and efficient. I would definitely go back next time I need a notary! read more

My sister and I have had to conduct some confidential and important business due to family health decline, treatment and attorneys. We've had to use the printing, copying, faxing and notary services offered by UPS Store at this location. With each visit, the employees have been helpful, explained everything they needed, everything we needed, performed their chores quickly, quietly and we felt our confidentiality was respected. We've appreciated their help in these most difficult times and will surely come back to this location time and again. Thank you so much. read more

This location has early opening hours and friendly staff. The staff are eager to assist you with getting your package(s) packed and shipped. There's no excessive wait time. You're in and out and that works great for a busy schedule. I come to this location versus another location which is closer to me because the service at that location is poor. read more

I recently mail a letter priority from this location. I spent 14.00 and was told by the employee that it would be delivered the next day. Unfortuntely it wasn't. I tried call to resolve the situation but just got the round a round. It will be a long time before I do business with this company. It is obvious the employees have no conscious or intergrity and don't care for there customers read more

Stopped into this store to have a power of attorney notarized. I was a bit stressed after having been driving in traffic and dealing with other issues, so I was initially a bit curt with Erin. I wasn't familiar with the POA form, but she took the time to read through the document and make sure we filled it out properly. I was appreciative of the service and professionalism. read more

I've been using this store since I move to VA 5 yrs ago. Love the location, customer service and frendly employees. Recommended this store to all my elderly clients. read more

I've shipped a few packages here over the past few months. The staff has been courteous and reasonably efficient, except for one gentleman whose spelling skills were not up to snuff and had to retype an address twice to get it right. When I was shipping a package to Canada one employee guided me through the valuation / insurance process to ensure that the recipient wouldn't get stuck paying a duty on the other end. Pretty helpful. read more

Every time I go the staff is so friendly. I've never had a bad experience here. This is my go to ups store compared to any other

This store really needs to focus on customer service. Certain staff members are OK, but the notary in particular seems to have an attitude problem (e.g. no "Hello" or other greeting when you enter the store, simply a "Put your package on the scale!" barked from the back of the store). She is so unpleasant that I now go to a different UPS store, even though it is further from my home. read more

I had a large PDF file printed in color at this store on Saturday. The gentleman behind the counter was very helpful and polite. I didn't even mind the $90 cost because the service I've always experienced at this store had been great.... until yesterday. I returned on Monday to have another copy printed. The young man behind the counter told me that he'd be able to take care of me as soon as he finished with another customer. While I was waiting for him to finish, another employee, a lady, approached me. Her tone was abrupt and condescending. She kept repeating to me 'you know there's a fee to do this.' I didn't understand why she kept repeating this and said that I assumed that there was a per page cost. I explained that I'd been in before and that I'd like to get my document printed again. She kept barking at me to insert my USB into a computer, saying something to the effect that it would be 10 cents per page. At that point, I'd had enough of her snarly comments. I left. Though I've used their services for years to ship packages, I won't be going back. There are lots of other places that don't have rude employees. read more

This store is on the money for customer service and availability. You want find anyone better for providing the help you need. Just give them a try and you will see what I mean. Work with them now you will be glad you did! read more

The best place for a great dinner in Richmond. Great atmosphere, outstanding food, good bar and home made desserts. Local owners always working make sure everything is just right. I go once a week. read more