I always go to the staples if I need to work on my paperwork. I like the location store maintained very clean. But stuff is horrible when you asked them a questions they ignore you get stressed very quickly and make it look like doing you a favor. read more

Usually not too harsh with destination shopping stores such as office supply stores, but what makes this place a 2 star rating is their service. I have been to this location several times and the service is subpar. I personally have asked for help and the employees were quick to dismiss my needs by telling me they don't carry it... just to find what I was looking for a few aisles down. Or how about seeing management arguing at the print center with customers about their orders on two separate occasions because the customer was not happy with the quality of the prints. Just be warned, good place to find office supplies, but don't expect much service. read more

Not much to really write about Staples, almost all of them are the same with the only differentiating factor being the employees and the service they provide. I came here to get basic office supplies and they did the job. Sometimes ordering online is not as convenient as just stopping by Staples and getting what you need at a time crunch. read more

Dropped in to recycle printer cartridges. 3 customers in line and there were 2 employees standing at the front of the store literally talking about the rain and rainbows without noticing or caring about those waiting in line. They were wearing black shirts instead of red ones like the line cashier. Maybe they were managers (which makes it worse in my opinion!)? When it was my turn, I asked the cashier about expires Staples rewards and she suggests I call a 1-800 number to ask to have them renewed. I ask for the number and she says she has no idea, the rewards program is different from the store. Probably a good idea to have the number handy just in case-no? Certainly would be helpful instead of just telling me to "look online". Completely underwhelmed with this lack of customer service at this location. read more

Horrible, horrible, iphone repairs, wish I would get negative 5 stars. My boyfriend broke his screen, and decided to get it fixed at Staples in Concord. The first time they didn't even put the screen entirely back on. Went back, had it fixed, and came back with a screen with discolouring. A while back he broke his screen again, we went into the pleasant hill one. When we got the phone back, there's some kinda screen malfunction where it would have stripes. We went in there and and they put a new screen on, and the screen is yellow!!! So finally went in again today, the guy put another new screen on, no change, still yellow, plus there is discolourations. I wish we had never gone there for screen repairs!!!! If you don't want your phone to get destroyed, DO NOT DO NOT go to Staples for repair. Always go to an apple authorised place, plus it's the EXACT same cost at Apple. I wish Staples could just friggin refund us so we could bring the phone to Apple. Worst choice ever. read more

Typical Staples store - on this particular day, the store seemed to be prepping for an inventory exercise

I give Jason in tech support five stars. His customer service skills are excellent. He knows quality products and is efficient at recommending them. Jason I can't thank you enough for your help today! Give him a raise with all that said read more

This review is simply for one employee John. He knows who he is, and what he did. When I came in the store I asked, where I could find a micro SD chip, while he was finishing with a customer. Mind you, I could see if that was annoying or maybe inconvenient, but I waited until he wasn't talking or busy, and he tells me isle 6, I look up and down isle 6 which is clearly phone cases and phone chargers. The isle is in front of the store near his check out station, so he must see this isle often. Often enough to know that, the SD chips aren't on that isle, so when I walk back up, I come back to the line right before another lady but I cut the line and go right up to John, and even the other lady says, by all means you can go first, but of course John says, "no I'm going to help this lady first." To my amazement and the other customers, we both just agreed. So I went back and looked for another employee to help me find the SD chip and had John check me out let him know that he sent me in the wrong isle, which I know was purposefully, and I don't know what he's got going on, but he probably shouldn't bring it into the workplace because it's definitely showing. I'm only giving 4 stars for the way the other employee handled the situation afterwards and his professionalism the whole time. Honestly, that's how you work and keep your attitude when you are in retail. read more

If you need any great office supplies, try going to Staples. It's very organized. I buy a lot of my office supplies at Staples.

This is still the best Staples I've visited, but I'm taking a star back for Staples corporate's decision to drop the refund on recycled ink cartridges to $2 which you get in a coupon that expires. Lame. Why bother recycling, now. I'll just get them refilled at Costco. read more

Great place for quality print-outs! I had a bunch of 11x17 color print-outs done here for my design portfolio and they turned out perfectly! Fast, friendly service as well. I will never go to Kinko's again!! read more

Alyson was absolutely delightful to work with, if management is on top of their game they should give her a raise.

Staples had an ad that started on September 28th staying that if you buy a designated amount of ink cartridges you get a $15 iTunes card. This ad is good for an additional few weeks. However, this store does not have any $15 iTunes card in stock. I asked them if I could buy the cartridges now and get a voucher for the card, but instead was told that since they don't have them in the store at the present time I would receive no card at all if I wanted to buy the ink...as if it is my fault they aren't prepared for their own ad. I will be looking elsewhere to buy my office supplies in the future. read more

Hats off to Alyson and the Printing Staff here. They printed my Grandma's Obituary and it was simply beautiful!!!! Very friendly and finished the job in hours instead of days. I first went to Kinkos and they printed my grandma's obituary with blurry pictures!!! What a disgrace! Alyson re-printed a copy for me and it was beautiful! Kinkos should invest in the printers that Staples uses! Kudos!!! read more

This review is for solely a clerk named Adam at the register who was so unbelievably rude. So, so rude. In line when it was my turn he said "What do you want?" I was shocked at his demeanor and his lack of professionalism. He should be fired on the spot for his rudeness. I will never be back to this Staples. read more

I bought a desk in here a while back and they have great customer service. The employees really know how to treat you and are really nice and welcoming. Even though Staples can be pricey on a couple of things, for the big office stuff I will only come here from now on! read more

This is now the 3rd time I've come into this store for office or school supplies & left empty handed. You would think that "The Office Superstore" would be the one stop place to get anything you'd need for office supplies. Nope. Sorry but no, I do not want a notebook that has puppies on it, & I don't think I should have to spend $13 just to get a notebook that doesn't. The store seems to now dedicate over 1/2 it's space to electronics. Sorry, if I want electronics, I'll go to Best Buy. The other 1/2 is random stuff that I wouldn't go into a store looking for. If I want pens, I should be able to find them at Staples. But nope. If you're looking for a bunch of office desk crippy-crap like shoe shaped tape dispensers, go to staples ! Need school or office supplies? Go anywhere else. Even Rite Aid next door has better options. Also, good luck finding an employee to ask for help navigating their horribly confusing store. read more

Terrible customer service. Clerk at checkout was condescending & rude. Hope they have some customer service trainings soon, especially if they serve senior citizens. read more

The brunette named Sarah is very rude. She wanted me to push in my pin to my debit card right infront of her. Luckily I moved the machine back to me so she'd realize what she was doing. She has no manners, guess you're not you when your hungry! Ain't coming back, employing ppl who just want a paycheck. Not learning manners won't get you no where. No stars! read more

Don't use them for your holiday cards or any images where you need the color to be exact. OK for office supplies just wouldn't trust them with anything with a photo or image. I would have reordered elsewhere but didn't have time. My pics had a red/brown hue to it - totally not like the actual photo. I guess I shouldnt have expected better since I paid a fourth of what I normally pay for printing services! Anyway , be forewarned! read more

This Staples has the worst customer service representatives I have ever seen. I went in there for two things and left because the line was so long. They had two cashiers working and one closed down with ten people still in line. I will never shop at that Staples again. I am tired of retailers wasting my time by having rude employees, employees who don't give a damn or employees who don't have a clue about what they are doing. I hope Staples like losing sales, because I will make sure I tell everyone I know not to shop there. read more

Was able to complete a desperate last minute print job for an event after FedEx Kinkos turned me away. Not only did it get completed in time, it was 1/10th of what they were going to charge me at FedEx and Alyson was super helpful!!! Loves this place! read more

Great customer service I never have trouble finding someone to help me when I can not locate and item

Beware!!! My husband took my phone into get a new battery. He was told 15 minute. 45 minutes later the clerk tells him they only had one battery and that one isn't working. He "said" they damaged my battery and could not reinstall. He called other locations but San Ramon was the only one with a battery. So my husband left to go to another non-Staples battery place where they told him the clerk FRIED my phone taking out the battery. It basically exploded and fried the board. Back my husband goes to talk to the manager who was surprised the clerk told us the whole battery story when the manager had told the clerk to let us know the problem. A few issues beyond the obvious ones. Why did the store manager not talk to my husband when he realized the problem and left it to this clerk who was obviously nervous about what had happened. The level of anger magnifies when you waste additional time waiting at another store to be told of the damage. Bad things happen but it's how you manage your customers that makes all the difference. It takes the situation up a few notches of stress. The only option they have is to send my phone to their technicians to confirm it is beyond repair before they will replace. The manager admitted there was no way it could be fixed but it was policy. Your employee makes bad error, your manager handles it badly and the customer suffers. read more

Stopped by Staples today to purchase a plain poster board, the kind I used to buy all the time there when my kids where in school. They don't sell them anymore. You can buy a pack of 10 or a thick, non rollable/bendable style but not the basic white poster board that so many people use for projects. When I asked if/why they don't sell them or if they had any the girl just rolled her eyes and told me to check the dollar store. I'm off to TARGET and I can guarantee they have them! What a strange experience. read more

I have a HP with Win7 and Ubuntu10.04, dual boot sector damaged, called Staples Easy Tech on Thursday and the guy said it will be an easy fix, so I brought it in. The basic charge was $40 for maybe to make the box to start up, then I was told it costs $170 to recover data, so I paid. Friday the guy said there's an issue with Windows data recovery, but it will be fixed definitely on Monday. Monday a 2nd guy said the 1st guy's approach wouldn't work on my box, so he's trying a different configuration. Then a 3rd guy told me same thing (with different details) two days later. I came in Wed 4pm coz the 3rd told me on phone the data restore will finish in 3 min, turned out I waited in store for 1.5 hours and the copy of recovered data to my hard drive was stilll running. They said there's problem copying data to my hard drive, so I bought a $90 portable drive and said plz just copy all my users files to portable drive, I will come in tomorrow and pick up the box and this drive. Next day (the 8th day) I came in, the guys at the desk said they didn't know the details, coz the 3rd guy left for the day. I had to go thru the directories to verify the recovered data. A quick glance found mismatch between their original backup of my files (which i couldn't take coz it's on their drive) and those copied onto the new portable drive. Their explaination is somehow directory tree copy just freezes, so they had to manual copy, and missed some files. during the 8 days, three different guys worked on the PC, and they didn't share among them what works what doesn't. I called several times over the 8 days, and a guy was very impatient and said something like "we didn't tell u it's ready" - implying i shouldn't call. Until I said "u guys promised me it will finish in 2 hours, for several days" did he reluctantly transfer my call. They didn't recover all the user data files, I know some folders are missing. My observation during several visits: the lady manager doesn't know technologies, the older guys mis-spelled ubuntu (in several places), couldn't name their data recovery tool, my name was mis-spelled, the younger guys couldn't effectively compare the directory structures as I do, but chitchat while I was verifying data, no technical working record, only one young guy Paul seems to be ok, other guys see me as a trouble customer. Several customers data are in one portable hard drive, printer is far away from working desk, nobody was at the desk during lunch break. That's my experience with them - $210 fee, a $90 external drive, and 8 days. read more

Two nights ago on a dark and rainy night, on my way to an appointment I had my phone die, so I no longer had gps. I went in to buy a portable charger, screen protectors, and a phone case. They couldn't tell me whether the portable had a charge already, but I was still going to purchase it for situations like this. I told them my situation, I had 15 minutes to make it to my appointment, and asked if I could just charge my phone for a few minutes so I could make it to my destination. It was dark and rainy, and I was purchasing over $125 worth of items I wouldn't have purchased had I not been desperate to stop. I realize it's not a charging library, but I was purchasing items and as a result of them acting like I wasnt buying anything they lost a sale. I went across the street for my purchase instead, because there are outlets everywhere there and clearly they could care less about the purchase. I've got decades of customer service experience, and that was just bad..It was dark, rainy, I was in a bind, and making a purchase that wasn't small! read more

I ordered my New Year cards online at night and they were promptly ready to be collected the next morning. My true grip is with their online create a card. They seem to have changed online companies to create the cards. It was awful. You couldn't maneuver the photo to correctly position/center it. Only crop - then it didn't fit in the space correctly. I was in a rush to get them out so dealt with it but hope they change back for next year or they've lost me as a customer. Last year the quality of the card was first class - this year it went backwards a notch and not nearly the same quality. Also last year they printed the return address on the envelope - no such service this year! read more

Have to say that for the most part, it has the most helpful, friendly employees in the office supply business in this area. I have given up on OfficeMaxx having what I am looking for but Staples usually does. Prices are competitive and e-mail offers have been good too. read more

The workers here are nice. The place is clean and well-organized. You can recycle printer cartridges here, and the Staples card is free. They have a lot of nice electronics and school supplies. I know one of the employees here. read more

Customer service?! What customer service?! None what so ever! The employees see me walking in and looking around and didn't bother asking if I need help finding something. They all looked like they had better things to do then help me. I had to ask them for help! Shouldn't it be the other way around? I was looking for an office chair for my home office that day. The employee at the furniture section was helping a customer at that time and sees me but didn't acknowledge my existence. He looked at me and walked off. Didn't bother to ask if I needed help or say "I'll be right with you." He just walked off and didn't return. I was hanging around the furniture section of the store hoping he was going to come back. I found an employee and asked them for help getting an office chair. It turns out the guy that walked off was the furniture guy.... I ended up buy the chair anyways because I needed one ASAP. The chair works great so that's why for the 1 star. read more

I used to like this particular Staples but they now have a new turnover of people and they all suck. The girl at the help counter ignores and they don't give a darn aabout customers. My grandson bought a photoshop subscription for a Mac computer and we were told that it would work on his particular computer and it didn't. They refused to give us our money back and were rude about it. We relied on the young mans word that it would work. A different young man named Aaron couldn't have cared less about our problem. My grandson called Adobe and they informed him that staples was responsible to return the money. We got a major run around. We wound up buying a new computer to the tune of over $700.00 because he really needed this program but we bought it a Frys and was given a lot of help by a young lady named Stevie. I will no longer shop in Staples. Oh by the way my daughter and I both had purchased computers amounting to over $1200 from Staples a couple of years before but I will no longer purchase a staple at Staples. Thanks for nothing you rude people who no longer care,. read more