Don't buy electronics here and expect them to be new. And once you do make that mistake, only to get home and fund out your item is indeed used, repaired and scratched, don't expect the store management to solve the problem. They won't. This is my last day on vacation and now I have to run around to deal with this. Never again, Staples. read more

I literally had to ask for help. Associates were passing by me not even saying hi. They would just look at me and then stare straight as they walked. The cashier just looked at me with a smirk on her face and asked if I was ready in the lowest possible tone. She seemed like she was just not feeling her job because as I paid there was no expression on her face. She handed my receipt and left. Still this girl was blank. read more

This Staples was clean. Walked through the whole store, nobody said hi or asked me for help. It was ok, since what I wanted was not on sale, so I just headed on my way out. read more

This Staples was very helpful and had the charger I needed for my new laptop in stock! (After being told by Best Buy that it's impossible to find) This will now be my main computer go to place! A++ read more

Worst retail experience I've had in years. No one working the floor and the one clerk pointed and said oh I think you can find it over there. Clueless! read more

WARNING! AVOID the Staples Recycle program. They are not offering $5 for every item you have recycled, it's only $5 total. I brought in 19 items because the Sales Person (J*ensen) told me it was $5 for each item. She tallied it up and it came out to $95 in store credit. However, Jose the store Supervisor told me that " the store #1384 at 5001 Ramon Road, PS CA 92264 is backing off its offer. I reached out to corporate and a lawyer like "specialist" named Joe told me that Staples would address this in house but that they would not honor what their Sales Person told me. I could have gone back monthly and tallied up the items and received $5 each time but because this program is so poorly organized, Staples just kept all my tech items. This big of a company and this is how they treat their public. Be smart and don't fall for this most new Staples Scam. BTW...have you noticed all the bad reviews for this store? Skip Staples and go with something more reputable. DOWN WITH STAPLES! read more

I came to yelp to write a review and I see that poor customer service is the norm. The stores response to complaints regarding their poor customer service is just as disappointing. There's no mention of apology or responsibility. That's too bad. I'm about to open a business and was about to spend a lot of money there. read more

Does frustration have a home? Yes it's alive and well at Staples. Talk about wasting your time. After visiting the store and confirming a promotion with an associate it turns out the information was all wrong. Even the chat people online were no help. And when I called the store about the error it was more or less pass the buck and leave you on hold. What does a person have to do to get good customer service? I know drive yourself to the competition. read more

I have used the stables before but was just looking at the address and realised I had not left a review on yelp, and believe me these people or at least the woman the waited on me deserve a review! I don't know about all of them they all look like they were doing a great job but the woman who waited on me went way way above and beyond to make sure that I had everything I needed and that I understood everything! Kindness and patience greatly needed and graciously excepted!!! This just proves good service is not texting sometimes it's just hard to find, and I definitely found it here! Thanks so much to all of them read more

This brick and mortar outpost is getting more lonely and neglected as time goes by. It sure seems that Staples really would prefer that you buy office supplies from them on-line. Printer ink cartridge supply is decimated every time I stop by. Earnest, but always different (?) employees...how long will they have jobs? read more

Five star for the printing department staff Tiana and Katie! Tiana stayed over an hour past her shift to help us with a poster board we were trying to create for my father's funeral. When Tiana left, Katie took over and was very helpful and compassionate, patiently answering all our questions and providing guidance on how to create the poster board. The printing department was extremely busy when we were there and both Tiana and Katie remained calm, courteous, and professional to all patrons, providing excellent service with a smile. Tiana followed up with me the next afternoon to give me an update on the poster board. Thank you so very much for your fantastic customer service. read more

In fairness, I haven't been to every Staples, but I'm sure this one is among the worst. Not enough staff, and those they do have don't know the inventory. I spent 15 minutes just standing around the mail department and no one helped me. I wish Office Depot was still around! read more

I needed new Business Cards and decided to drive to Staples in Palm Springs. Abe assisted me at the Counter on a day that he was very busy and I had a dozen questions. Abe smiled and assisted me for the next hour and I had the Cards in 24 hours. Thank you Abe for your kindness. Tom Hood read more

This review is about a very helpful associate at the Copy Center at the Staples in Palm Springs. For one reason or another my phone was not communicating with the copy machine in order to print my selected documents. I hope I have the spelling correct...the employee by the name of Tianna, was amazing. She went above and beyond helpful and with her help I was able to print my documents and everything was good. read more

My wife needed to get a few emails printed.Service was terrible.The staff appeared to be preoccupied and no one would help her.She gave up and is going to Postal Connection. read more

I needed a Modem for my 2nd home here in the desert. Today is the 4th of July. Before driving across town to Staples I called to find out if they were open or working limited hours because of the holiday. Their automated phone system said they were open. After a phone call that took several minutes too long and a 15 minute drive (1 way)... Turned out they were closed for the holiday. My time is too valuable to be wasted. This is the first review I wrote about any staples. Other staples stores is been to were not worthy of 4-5 stars. read more

We drove out of one parking lot and into another following an unacceptable experience at the local Office Depot. In contrast to our frustrating time at the other place nearby the total time we spent in Staples was less than 20 minutes and we were out the door with an important unplanned purchase. More importantly no less than three Staples team members including the general manager and two of his colleagues were ready and willing to help us. This is what we call earning the customer. Special thanks to Ryan, a great young man with ethics and no doubt a bright future. read more

Horrible customer service. No idea how to find their own merchandise and the online ordering system apparently doesn't work at all. Horrible customer service Horrible customer service read more

Bislggest problem this store has is that it's everest understaffed. I've been here twice in the past few months and both experiences have been lacking. 1) Brought in a poster to be laminated. Took at least 20 min just waiting in line (only 2 people in front of me) and when I finally got to the desk, the guy explained their schedule got messed up so they're short employees. He was friendly and helpful though. 2) (yesterday) This store had absolutely no classroom decorations like they used to. Again, waited an unreasonably long time in line with 2 people in front of me. Cashier looked miserable, didn't say hi, how are you or have a nice day. Just a blank stare when I was handed my reciept. Office Depot/walmart now have my business. read more

Given the options in the valley for office supplies, I generally come here. The store is fairly new, so it's quite clean. My experiences with the staff have generally been positive, but I think sometimes they are either undertrained, or just don't care all that much. read more

Absolutely glacial pace here! Lines and no service one old guy just sitting there doing nothing while three others are moving as slowly as possible! ! When I originally went in there was one guy at printing services just chatting away on his cell phone while 4 people waited in line! Horrible service! read more

I was browsing around the tablet section and a gentleman by the name of Alberto started helping me. He is very knowledgable about tablets and was able to answer all my questions thoroughly. I ended up getting the Nexus 7 which I'm very happy with. I was very satisfied with my shipping experience there. Ask for Alberto if you are shopping for tablets or computers. read more

Outstanding customer service: About three weeks ago I rushed to the store to print up several dozen photos ahead of a house tour. I was greeted at the print & copy department by a gentleman, Abe, who patiently worked with me to get the job done expertly and on time. Without his help this project would've gone poorly. One more example of the consistently fine customer service I receive at our Palm Springs Staples store. read more

I write this review as a salute to the people at the copy desk, more than anything else. The people who do copying, enlargements, faxing are super helpful and have always been willing to correct any problems you may have without any trouble. More than once a copy I was having made, did not come out the way I expected it and the woman at the desk corrected it without hesitation or charging me any more for the re-work. I give the Customer Service Award to the Copy Desk! read more

Here is a shout out for Michael the computer tech at Staples. He knows computers, he is helpful and he goes out of his way to assist you. Helped me with my computer problem today to my satisfaction. He has also helped me in the past to upgrade my system. read more

Extremely upset with this place. I've spent so much money here and everytime I come in I only have problems! I recently bought a printer, and within 30 days of having it the dam toner exploded inside the machine. Yes, I did get a new laser printer (It's a HP 254DW); but it took a lot just to get the replacement. I didn't have the receipt, which I'm sure was part of the problem. But I easily spend several hundred dollars on the thing and for the problem to occur that did, I don't see why I had to go through so much just to get the replacement like I did. Again, I come here a lot and they do have a lot of the stuff I need, I guess just keep your receipts! read more

I am sooo happy, and you ask me why because I love great customer service and great work and Jose Pena was AWESOME! He was so knowledgeable and did not stop til the job was done.... We are giving him Gold stars all across the board. Staples you guys have a great employees and I will be calling Jose anytime I need my computer or anything fix!!! Geek Squad who? Not when you have Jose at Staples... Thank you, thank you, thank you! read more

Went in to have some paper work faxed over, had issues with the fax machine & asked for assistance the guy came over & said to fax 103 pages it would be over 140$ . they charge 1.49$ a page. So he stopped the fax machine & said it would be easier to scan all the papers into a file and email them. So I agreed, whatever to do to make the process easier & quicker. I've been here almost an hour, got here & was helped right away however Haven't even checked out yet they're having issues with the file. but seems they're taking care of every one else besides taking care of my paper work. Plus it's not cheap, he quoted Me 51$ to do it all. Lesson learned with the cost of this I could have purchased my own fax machine & done it from home, no wait no headaches. Very bad experience. Won't be doing this again. read more

We get all of our office supplies and printing done here. Easy to find; the staff is very helpful. I only wish it opened earlier!

Service here is slow, even just waiting to be acknowledged in line at the copy center is never going to happen. Only 1 person working on a Saturday is kind of sad when people are waiting for help. I'm patient but really hate waiting and being ignored. :( @ least let us know you are trying and will help the rest of us soon. Come on, really?!! read more

I came in about a month ago to have something laminated, and I just wanted to thank Kristen in the photo department for helping me out. She was very enthusiastic and kind. Even though the poster that I needed to laminate was probably over 3-4 ft. long and kept folding going through the machine, she never showed frustration of any kind. Again, thank you Kristen for the great customer service ! read more

I have used this Staples Copy & Print Center several times for varied projects. Every person working in this department has gone above and beyond my expectations. They are creative, helpful and a pleasure to work with. Frankly, I wouldn't consider using anyone else for my print and copy needs! read more

Check out female clerk was a total jerk in handling our purchase. Needs better training. Have had others help us in the past and never found "attitude" about service. Management needs to hire people who are pleasant and want to work. Great service throughout rest of store and nice selection of items. Others "walked" us to items we needed. read more

Staples is on the way home from work. Stopped in to get a printer cartridge, what a total waste of time. Brought a package insert and tried to find. Wanted assistance and the clerk walked away from me, never offered to assist. Went to the front of the store and same guy was called. So non helpful, unengaged and totally disinterested in being helpful. What is with these stores? He then stated I could talk to the manager, for what purpose. At this time totally frustrated. Staples won't be seeing any of my money. The bottom line is my time was wasted and I still don't have what I need. Looks like office max for now, or walmart it is just around the corner. So the question becomes, if you don't want to do the job, or be the part, then why work at a store and make everyone else unhappy? Is that good business? read more

I went to look at chairs on sale. None were on display. The sales person brought one out in a box, but declined to open the box or set up the chair. He had another chair, about $30 more than the sales price, but I was disappointed in the service so went down the street to an Office depot. They had similar chairs on display, and I decided their $30 more expensive chair was just right, so I bought it. Staples missed a sale just because of poor customer service. read more

The Easy Tech desk at this Staples is terrific. I've had a tech, Michael, help me on two occasions. He is knowledgeable, courteous, helpful. He explains everything that he is doing. As other customers come up and interrupt him, he remains patient and helpful. I hope the work he did tonight means I don't have to come back, but if I do, I'm glad Michael is working as the Easy Tech at the Staples on Ramon. Also, this store is always very clean and the people at the registers are always very friendly and helpful, as well. Great store! read more

They workers on the floor love to bother you by asking if you need help. But, if by chance you really do need help, the help is poor and you WILL be waiting while they play with their headsets and call mystery people in the backroom. However, the printing people are awesome! They are always super knowledgeable and help more than you think they would. read more