This was my very first time at Staples, and let me tell you, it was surprisingly delightful! I popped in because I needed to print some papers and not just regular ones, but some large-format ones and it was just a breeze. The store is right off the street in a shopping center, so I didn't even have to hunt for parking. When I walked in, I was greeted by this super-friendly staff member who basically became my printing fairy godmother. She walked me through all the options, and get this, she added a coupon I didn't even know existed. Honestly, I felt like a printing ninja after that little discount surprise. My wallet and I are best friends now. While I was waiting for my prints, I took a stroll through the aisles and wow, I was like a kid in an office supply candy store. They had tons of furniture on sale, especially chairs. They were on discounts and I thought I was dreaming. I mean, who knew Staples was the hidden gem for office chairs? Next time, I'm totally coming back for one. And just when I thought it couldn't get better, I stumbled upon a Party City section! I was shocked. they picked up some of the Party City supplies after the store closed down. Balloons, party favors , you name it. I didn't buy anything this time, but mark my words, next celebration, I'll be back. The aisles are wide, the store is spotless, and honestly, I left feeling like Staples just became my new happy place. I'll definitely be a repeat customer although I know I may find same/similar products cheaper online/Amazon. read more

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Frustrating trying to find what I was looking for. No employee on the floor. One busy at the cash register and a second one staring at the copy machine as it was cranking out copies for a customer. I wandered the whole store. Every aisle. Hoping for help. Left with nothing but frustration. Oh well. Someone else got my money read more

Went in for an Amazon drop off, the workers were really nice. The lady ahead of me was holding up the line asking questions so another employee open up another register to help me. I went to buy construction paper after and there wasn't a huge variety but there was some available. If you're looking for something for a big project I'd suggest going to Michael's, staples will have basic essentials. Also, I didn't know this one has a mini on-site party city. Since party city closed down I suppose they're at staples now. It's pretty convenient. When I checked out for the paper a lines formed and the cashier called for back up and opened another register to help. They are very perceptive of their lines at the registers. read more

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*** This review is for the Amazon Returns drop off service only *** I ordered some pants from Amazon. I didn't care for the material, hence, I had to return them. Staples is usually one of the options that offer free Amazon Returns drop off service. What I love about it is that I don't have to package the return. I just bring in the merchandises as they are. Staples take care of the rest. Thank you so much Staples for this great service! Anyway, I was in the Glendora area one evening. This Staples happens to be in the Glendora Marketplace Shopping Center on Gladstone Street and Shellman Ave. Perfect! I walked in, saw the sign for Amazon Returns right upon entry, and turned left to Customer Service desk. Fantastic! I didn't have to walk too far inside. The gentleman behind the desk was pleasant and helpful. It took no more than 5 mins for him to scan the return and print out a receipt. Thank you young man. Amazon returns made easy by Staples! Now that I know this Staples is here, I'll sure to leverage its location for future visits. By the way, there is a full size cardboard cutout of Shaq in the store. Yes, he's a sponsor with his simple quote, "Just fill & chill". Check it out! I took advantage of my presence and took a photo of Shaq and then some around the store. read more

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Thank you to the young ladies that helped me with my granddaughters big head cut out! Great customer service I really appreciate you

Ran out of white out one week so needed them badly. Decided to shop here since I've been visiting the neighborhood Barnes & Noble bookstore for quite awhile. I was pleasantly surprised to find decent sales on the ones I bought. They were sold a few in a pack under $10, 'Made In Japan,' too. Can't wait to use them. I'll be back for more stationary on sale in the future if I need anything else, but for now, white outs will do!!!! read more

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I had the absolute pleasure of being helped by Michael Hernandez, the Assistant Manager at the Glendora Office Depot, and I cannot say enough good things about him. From the moment he started helping me with my printer setup, it was clear that he is truly exceptional at what he does. Not only did Michael patiently walk me through every step of getting my printer up and running, but at the very same time, he was also guiding and teaching his employees. It was incredible to watch--he wasn't just multitasking, he was mentoring, leading, and managing with professionalism and ease. The level of calm, knowledge, and leadership he displayed was beyond impressive. Michael has the rare ability to make customers feel valued while also lifting up his team. You can tell he genuinely cares about both the people he serves and the people he leads. That kind of leadership is rare, and it deserves recognition. Honestly, Michael belongs at the corporate level--his talent, dedication, and passion for excellence shine through in everything he does. read more

Two day turnaround to laminate two pieces of standard paper. Unbelievable. I called another Staples and they were able to do it in 5 minutes. read more

If I could give them a -0 I would. Let's start off with horrible customer service and also if you would need something to print immediately that's not your store. Try Office Depot or any other printing company. If you call they will place you on a call for 30+ minutes and answer with an attitude. With this economy you would think that all these stores would be more efficient and more customer focused than ever. All staples need to be trained on customer service we went into the Glendora location and called Downey and Monterey Park locations where we were placed on long hold! Which was ridiculous. Like stated if you want anything printed and given to you in minutes go to "Office Depot!" in West Covina. Staples you've lost several customers and their families....gone! Do better. Train your staff on customer service and accommodation for small printing jobs read more

They have a rewards program, which is good. There was a bubble mailer I saw for $5 and on the store price displayed it said a higher price, but the sales associate at checkout honored the $5 price I saw for this item on their website, which I appreciate! read more

Michael is an All-Star! He listened, addressed my printer concerns, and gave me a clear plan that left me confident in my purchase. Professional, knowledgeable, and easy to work with, I'll definitely be back! read more

The tall dude with the long hair in the print and marketing department needs an attitude check. I go in every time to this store print out theme park tickets and for some reason the self service printers don't print out tickets with bar codes on them so I have to go to the front service. As a former staples employee i get it can get busy and that's why i try to go to self service first but staples self service printers don't like to print out my requested documents. The dude helping me gave me sarcastic attitude and talked down to me and on top of that did not ask if i wanted to documents in black and white or color so i got charged $5 for 5 pieces of paper with the tiniest amount of color. Did not appreciate his tone when he was assisting me because it felt like i was inconveniencing him. read more

This's the worst staples in the world. Don't even bother to go anymore. The BK female cashier is awful and lack of respect and knowledge. To have such employee, Glendora staples, you deserve 0 star. read more

Staff was nice! I wanted to print out my essay, but I was having difficulty with printing the essay as it was only printing the email I sent. One of the staff help me print at the essay. read more

THE BEST CUSTOMER SERVICE! THANK YOU TO THE GREAT, FAST, AND EXTREMELY NICE STAFF HERE AT GLENDORA! Okay, I ordered a colored copy for my boyfriends gift, (a picture of our beach front hotel) and me being name, I did it very last minute. It said to pick up the next day, although I didn't realize that until I got there (oops) the man who helped me, asked my name and said it was no problem at all. It was about 7:30 pm and the place was pretty packed, so I really appreciate him not minding when i showed up. I told him I did an online order, and that I was there to pick it up. He looked up my name and said it was for tomorrow, but it's totally fine he can do it right now. Bless his heart lol I got my copy, put it in my boyfriends gift for today, and all is well in the world! I've been to a few staples that are just..well not nice, and I appreciate this one that is! My boyfriends gift came out so cute and thank you again to the pleasant staff that made that happen! :) I will not skip the local Office Depot, and come to staples from here on out! read more

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The people who work in the photo department all look miserable and lack customer service. Usually my go to spot when I need to print something and today idk what's up with these employees! I went in asking if they could input the code for my one photo that I wanted on glossy paper and after 15mins of waiting for 1 out of the 3 ppl sitting there to assist me one of them comes and says, "we're too busy and won't be ready until tomorrow ." I'm not asking for anything extra special other than inputting my code and pressing print on a gloss paper that's it. I even wanted to buy the gloss paper and do it myself on the self service printers but apparently they don't offer that. You would need to bring your own paper when it's the same as paying them to do it. Coming from someone who works customer service in a high volume environment, Please do better! read more

Staples has consistently provided me with excellent service and quality products. I've been a loyal customer for years because of their wide range of office supplies, competitive prices, and efficient delivery. Whether it's for my home office or business needs, Staples always delivers excellence. read more

Andrew in the printing center is the absolute best! I have been needing to do quite a bit of printing at staples lately because my printer is down and I need to print blueprints for work. He is always so kind and has helped me out multiple times when I would be on a time crunch. He also always tells me when there are deals that I qualify for and helps get me good good prices on my prints! read more

Don't go to this location for Amazon returns. I came in on a Wednesday evening around 6:45. As I approach, the lady working the desk complains I came in right before her lunch. She then proceeds to throw my package into an envelope and slams it under the counter. Jesus lady, I just came to return an Amazon order, I didn't come purposely to delay your lunch at 6:45 another two minutes. As I watch her mixed with amusement and pity, she throws the receipt down and turns around without muttering a word. A couple behind me next approaches to process their return and she slams the counter down and yells that they're closed. The atmosphere was so tense and awkward. Unless you want someone who desperately needs a snack and some therapy to unload on you, avoid this location. read more

Y'all ever consider like, fixing your broken printers? An hour wait for self service every single time cause half your machines are down and never anyone staffed to help. It's almost like you don't want to make money? Strange as hell. Please I beg you stop making us drive three cities over cause this place is so unreliable. read more

The store itself is actually decent. It's clean and never that busy. The problem is the Copy & Print department. It is the worst one out of any Staples in the county. Any online order takes the longest here out of any other location. Every other single Staples order completes the order when they can. Here they seem to let the clock wind down just for the sake of it. Then they give you an attitude when you go into the store. I wish they'd fix this problem here as it's been going on for years. read more

Broken printers and all they could say is nothing we can do. Girl at the counter said she can't help because she's "so backed up". Like what the heck? And no manager is available or willing to help. Wish there was a UPS or another company because they are no help at all. read more

I don't like to give negative reviews and Normally it's 5 stars when I come here. Tonight this 1 star goes to the older blond at the printing station. I came to print a color picture of my dog.. max whom I recently lost. I asked her a question because I was having trouble with the print size. She barely looked at me, responded back (rudely in my opinion) and said that my pictures too big and doesn't know how to do it from a phone (Look I get it! If you don't know, you don't know that's cool) here's a little customer service advice for her...give eye contact, some acknowledgment, maybe a smile and apologize for not being familiar on the how to! She seemed upset that she was working. It was just a very unfriendly experience..Seems like she had a permanent resting bitch face and the attitude to match it. We've all been thru stuff in life just try to Fake till you make it if you have to when your working. Anyways I figured it out on my own and got my picture! My beautiful boy MaxMoon read more

Worst experience ever!! The associate lady couldn't laminate 1 sheet of paper. I had to either wait until tomorrow or pay extra and wait an hour. She was loading paper on a machine and she started organizing paper on another table. No machines were running nor it was busy. read more

Walk in on a super rainy evening to print some UPS labels. The print process was really easy. I emailed them and used the code. When I hit print preview I noticed the label was small. I asked Melissa at the print area counter for help. She explained to me I couldn't make any size adjustments on the printer machine and it would have to be done on a computer. She looked like she was in the middle of something, but she asked me to send her the code so she can help me. I had 5 sheets that needed to be resized. She pulled them up, asked me to review, and printed them out. Put them in a bag and added a plastic bag over it so they didn't get wet in the rain. It was perfect! Melissa was professional, helpful, efficient, and did not make me feel like I was a trouble at all. Great job Staples at hiring people (Melissa) that care and know how to provide excellent service. read more

I usually come to Staples for all my printing needs concert the self service is so inexpensive and easy. You can email your file or being in a USB. I came in today and had a tough time printing due to the file type but Isabelle helped me at the printing center and she figured it out for me. She was so helpful and friendly and had my printout ready in seconds. As a work-from-home employee this service is so necessary and reliable that I consider it my office away from home. read more

There's something suspicious going on in this store. 15min ago I told someone I was interested in buying a laptop, they have kept me waiting saying they have to wait for a manager. After 20 min of waiting, the manager says the 3 they have in stock are non existent or broken. Wow, I wish they told me this 20 min ago! I don't care if they don't want to sell to me, but they shouldn't have kept me waiting for 20 minutes to tell me! Highly disappointed. I won't be coming back to this location. read more

Great store and Allison is SO MUCH HELP, she printed my business cards earlier for me because I have an event tomorrow and she went out of her way to have my cards ready 24hours before they were supposed to be ready, thankyou again for that!!! Great customer service read more

Took forever to pick up my order, I gave them a whole hour to have it ready and it took them 30 mins to find everything in the store then give it to me read more

Yeah so this staples is always sub standard in my opinion. Come To use a paper cutter for a bunch of stuff and i get a HS paper cutter. Which enables me to cut one page at a time. Very frustrating for a place that strives to be the best in duplicating and office type stuff. When i asked for a paper cutter this is what i was given a broken piece of cheap plastic that i have to have a pair of scissors near I care the little mini blade doesn't cut all the way through.. seriously lame. My school has a way better cutter with a safety on it. I'm not gonna waste my time cutting this book I'm trying to make and i doubt I'll come here to even make the book! Yikes. This is horrible! read more

The store itself is a large location. Everything looked clean and the isles for the most part looked organized. I've been here once a few years back and couldn't remember the name of the associate that helped me out. I do remember she was extremely helpful and kind. This time around the print and copy area was super busy. There was a younger man that was doing his best to be accommodable in helping everyone in line. He even explained that this was not his department and was helping out because no one from that department would be in until 1:30pm. Not his fault but I waited in line, then he recommended I use the self-service which I attempted to do, not knowing how their system worked it was not a good experience. I asked a different associate for help, the paper just ended up getting jammed on the printer that was available then she charged my card more than I wanted. At that time others were upset especially an older woman that was waiting for some business paperwork to be printed and was giving the guy a hard time. I was then annoyed because I had to get back in a long line and wait over 30 minutes all over again for help. A manager came over by the name of "DENISE" she was very rude to everyone and then I had the opportunity to explain what happened as well as addressing others in line. Her answers were short and extremely rude, even to the point where she raised her voice. Completely unacceptable and unprofessional! All of this just to print two pieces of paper. I wouldn't go back simply because of her; I was not the only one upset at her disposition of being out right nasty! read more

The manager, Connor, helped me out get some ink cartridges recycled and was able to answer some questions and explain the process to me. Great customer service and attitude from him. read more

If there was an option for zero i would do it, the laziest employee I met in my life. Sweet lil boi with messed up lil fro and specs had to call his daddy cause he didn't know how to ring up an xbox controller and just sat there and laughed as his boss did his job for him. A real stereotype that lil guy read more

I would've given it less stars if it wasn't for the check out ladies at the registers. I don't know what her name was, but she had long blue fingernails... i had bought a Groupon for a poster that had an amazing deal purchase your poster for half off.. says clearly So when I went to go get my posters made..she had uploaded them and was ready to charge me. She had told me that I still needed to pay on top of what i had paid for Groupon. I explained to her i shouldn't have to pay because it is as advertised half off for one poster. She then went on and on that Groupon sometimes does these things and I would have to call them to see what's going on cause it wasn't ringing on her end. Shocked i wasn't about to call Groupon when it clearly states what i should receive.She goes on and on acting as if she knows what to do and how Groupon works. So when i basically totaled everything up my Groupon plus the amount she was charging. It was basically paying for the whole dang poster full price!!! Are you kidding me? Why in the world would i do that..obviously in my head she didn't know what she was talking about. I wasn't about to pay full price for it. So i asked to see a manager. Thank goodness another employee came to see what was going on because the manager alone was taking a long time to get to the register. So finally we got down to the bottom of it and basically she had rung the Groupon purchase wrong! She didn't even apologize for wasting my time acting as if she knows it all about the Groupon i had purchased! Please take into account that some of your employees need more training and apparently manners. Because if I didn't fight for my purchase and trusted that employee i would of had to pay full price for something I shouldn't have with my Groupon. read more

Great experience!! Erik and Serena were very helpful and attentive. I had to print a blueprint for a project in the last minute and they help me get it on time! Much appreciate read more

HE DIDN'T HAVE TO...but he did. I got there like 10-15 minutes before closing...I know right, who does that??? But I had an action plan! I wanted to get my chair purchase on and pick up a FREE desk with a promo they're running...low and behold, they're ALL gone! SO, by this point I figure the associate probably wants me out, etc. Not going to buy...BUT, this gentlemen was kind enough to still help me pick out a chair and check if it was available at a sister store so I could get the FREE desk per their stock! AMAZING! Didn't rush me at all, was courteous and polite. SUPER IMPRESSED! Thanks Jorge for the great customer service experience and I hope you get promoted and a nice bonus / raise for going above and beyond being professional! read more

Went here to get some prints done. Although the staff was busy, they were very helpful and answering customers questions very professionally. I would like to highlight Claudia ( I hope i am spelling her name correctly). She helped me understand the printing process and which papers would look best for my prints. And she always properly sized the prints I needed. She was very sweet and always made sure to confirm before printing. At the end she confirmed everything to ring me up and help me with a coupon since i made it over $40 purchase. She also put all my prints in a bag so they would be protected after being freshly printed. Lovely staff that worked well together. Explains their services and sizes. Everyone was very kind and thoughtful. I will be a returning customer Thank you again Claudia for all the assistance and patience. read more

If you're trying to get your Covid Card laminated for free, just know that it's "one free lamination per customer, per day. You can purchase a second if you'd like." Lame! My friends and family had no problem laminating their spouse's card at the same time at a different Staples location. I tried to do both my husbands and mine and they wanted to charge. Don't advertise for free lamination then! Doesn't make sense. If you have the card, then just laminate it. The card itself validates that it's a separate person. They said my husband would have to come in himself and get his done for free. Shouldn't you be trying to decrease foot traffic? Lame read more

So, I stood next in line for over 20 minutes at the print center. Then 3 people came in behind me. There are 2 staff behind the counter, each helping a customer. Then while helping a customer, the staff asks is anyone there to pick up and 2 different customers behind me says that they are. I say I'm here for a print me for labels that I can't load in the machines myself so I have to go to the counter. They take the First Lady, and they messed up her order, so she's being serviced for another 10 minutes before she says she'll come back because she has things to do and they can't find part of her order. Then they take the 2 couple. Then they finally get to me. Then they say they aren't doing 1-hour service today. WHICH THEY COULD HAVE LET ME KNOW WHEN I SAID INWAS THERE FOR A PRINT ME. And waited in this store for 40 minutes or so!!!!!!! Some people don't have customer service. And others just weren't taught. Either way, they should have taken people in order. Trying to shorten the line, the other pick ups took longer than me and I was in the store, next in line, for 30 minutes before they walked in!!!!!!!!!!! read more

I absolutely LOVE this Staples! Their prices are great, their options are great, and the quality of their products are great too! Also, the employed are extremely nice and professional, I've never had any problems with them. One of the best parts is the great smell in there, too! read more