Service is ALWAYS excellent. The place is organized and clean. Like the fact that you can return Amazon items & do it yourself. read more

Unfortunately after years of using this location, the owner according this what the rude lady that was at the counter told me. All I ask since we were the only 2 people in the, so it not as she was super busy with customers. If she could please wait to finish her non emergency personal call after she finished attending to me. Her response i am helping you. I need to acknowledge you to scan your item. As she said had i been the one on the phone while she was helping me, she also would consider it as rude but she wouldn't ask me to get off my call. I said I believe it works both ways as her customers I show respect and appreciate the service of the employees and just asked to be treated the same way. I told her I wouldn't use this location anymore. Her response was whatever! I told i was asked many years ago to please bring my package to this location because it helps the business make money. Apparently she doesn't need the business. We need to stop rewarding business with our loyalty as customers when they don't appreciate us. read more

There are 5 people waiting and they are not open at 8:30am like posted on the signage and website. The employee arrived late, did not apologize and did not seem to have a sense of urgency. She was drinking her beverage and slowly walking and ignoring everyone. read more

Every time I visit this UPS STORE I'm always greeted with a smile and a hello and to me that's great customer service! No matter how busy they are they always acknowledge their customers!! They are knowledgeable and curteous and this is the only only location I will give my business to! Completely value this location and staff!! read more

I've been coming to this UPS store for a couple of years now and always had a great experience--usually the staff are super friendly, welcoming, and helpful. They greet you with a smile and make you feel comfortable the moment you walk in. But today was different. I went in with my mom to return a package, and there were two girls working there that I've never seen before. Right away, their energy was off--they didn't greet us or show any of the usual warmth. My mom, who's older and loves to talk, was trying to tell a little story while shipping her item, and instead of listening politely, one of the girls cut her off with attitude and said, "So do you just want to ship this out then?" It felt very rude and dismissive. Then, when I asked the other girl (with curly hair) a simple question about pricing, she responded with even more attitude--saying something like, "Well I don't know what's in there, that's not mine," in a very unhelpful tone. There was no customer service voice, no smiles, no effort to be kind or professional. I don't know what was going on today, but it was really disappointing--especially when we're used to such kind, respectful people at this location. Customer service makes a huge difference, and today it just wasn't there. read more

First, the workers at this UPS store are very friendly and helpful. My Wife and I have utilized many of their services for our small business. I have always ordered my business cards from this UPS store. The card they designed for me is beautiful. I get a lot of compliments on it, and my business and the popularity of my website have grown because I hand out my business card every where I go. Keep up the good work, UPS. You are a great and valuable partner for small business owners like me. read more

Is it too much to ask a UPS store to open on time? I went out of my way to go here, and it's currently 8:05 a.m. on 9/26 - whoever was supposed to open is not yet here. This is disappointing and unprofessional. Won't be returning. read more

Jonathan was so helpful ! I truly appreciate his customer service. He helped me with questions on my shipment. The whole process was very fast and sufficient. read more

They lady was here I guess by herself and she had like 5 people in there and she was helping all of them and they were all needing things that were going to take time but instead of asking me what I needed she pretended like I wasn't even there. All I needed was to print a prepaid label out from my QR code and give them my box. I tried the self service option but it wasn't working I guess cuz it told me to go to the counter- which again is stupid- all it had to do was print the label but it wasn't working of course. So I have to wait for pictures to be taken, documents to be emailed from a 3rd party so some can return something and again all I wanna do is print the prepaid label from my QR code that says no label needed! I'll never be back here! Lady was an idiot and the manager must be joke like the staffing at the location! read more

Well, I don't know where to begin with the praise I have for two darling and detail oriented young women that work at the ups store on Grand Ave in Covina. First off Miranda and Tahis always greet me with a welcoming smile, even when they are busy helping others and the line is 10 ppl deep. They exceed my expectations in their ability to swiftly help each customer and still have the patience to kindly assist an old lady like me with my mega returns! They are both beyond pleasant and don't realize how much thier demeanor can brighten my crazy errand filled days. If you want service with a sincere smile, I suggest you visit the ups store on Grand Ave in Covina because they have two of the sweetest girlie pops working there. When life gets hectic, an upbeat attitude coupled with a smile can bring a huge sigh of relief. Thank you Tahis and Miranda for being so kind and helpful. I appreciate you! Ronda Bartman read more

HORRIBLE CUSTOMER SERVICE. Hispanic lady was so rude when scanning my QR codes, she instantly suggested I took my items to a kiosk when she had barely tried scanning them for like 3 seconds, I suggested to please keep trying a little more, which despite having an attitude she did, it worked at the end but the experience was SO UNPLEASANT. read more

Great Customer Service! Employees are very helpful and knowledgeable! They helped with a urgent notary needed.

This store was very easy to drop off my package with prepaid UPS label. They scanned it and provided receipt. I've gone to other stores where they have you drop off your package at the door but no receipt. Them scanning in your package takes a little more time but worth it. Also, it's located in a big shopping center so plenty of parking. Although, I did see customers fighting over front row parking. I'll keep using this location. read more

This location literally 5 min away from my office building so I stopped by here a lot to do Amazon returns. Today I dropped off one Amazon return, and another small box that apparently had to be brought to post office. I already had label printed and attached, i needed a little tape to secure one of the label end that the tape looked a little bit loose. And they charged for that. For a little tape. They charged. Mmmmh maybe era had been changed and I found that was absurd especially Dollar Tree literally just next door. Other than that, last time I dropped Amazon return (last week) they said the label didnt work and I had to contact customer service. And i tried multiple times (cancel return, request another return) when I was there She also mentioned "it looks like the item had been returned." I am so confused with that statement. I shop at Amazon a lot almost in daily basis. And i did a lot of returns, never a problem other than that time.. Finally I moved aside and the next two customers also had the same "label didnt work" for Amazon return. Then I heard the staff said "Amazon had been down since this morning." I don't understand why she didnt tell me before, instead waiting for another customers to have the same problem and putting it as if it was the customer fault. So yeah, im glad theres UPS in this location, but customer service, naaah... read more

I went here to get a live scan done by Melissa for a child care business. She was unable to process the live scan correctly even though these employees get specific training and get " certified". They tried to say that the information written on the form was incorrect however, I have a photocopy of the live scan as proof. This UPS over charged me for this live scan on top of their incompetencies blaming it on " government" fee. I have been dealing with them since March. So sad it was unable to get resolved. I will be sure to contact UPS & DOJ as well. read more

Go to the UPS Store in Eastland Center instead. Very Amazon unfriendly. Tried to con me into buying a box to return my item.

Went in to get fingerprinted, great staff & clean environment! First UPS with all women staff I've ever seen. Would definitely recommend coming to this UPS even though I have one closer to me read more

Second Complaint but this time it was even worse. Ups called me about a week ago and told me to come pick up the check that had to get reissued to me. It was bad enough that the original check got stolen out of my car due to a break in, and they charged me a $35 stop payment fee for it. Fast forward I go into the store around 10:10-10:15am and there is about 2 people in front of me. The exact same woman from last time was at the counter. She helps the two customers in front of me and now it's my turn. I tell her I'm there to pick up a check, and she asks me what my name is. I tell her my name, and she slowly tries to locate my check. She mentions she's seen it, but she cannot find my check and she has to contact her manager. There's a line of 4 people behind me, and she doesn't say hold on can I finish the line or anything. She just rudely continues to help out people and I move to the side. So she gets through the line and I'm still waiting. She walks to the back, and then up to the front, and then again to the back. Now at this point I'm starting to get really impatient. I finally ask her hey, do you have any update on what's going on? She peaks her head from behind the back of the store and rudely says to me " I've already told you that I'm trying to locate your check and call another store ". And I'm like why are you getting an attitude? She tells me " I'm not getting an attitude you already have another video". And that was when I took my phone out and started recording her. She stays in the back of the store, and never comes to the front while i'm asking where is my check? She then says the manager will contact you. I ask when did the manager tell you that? Now at this point I'm extremely upset. She then tells me that I need to leave! I told her " LEAVE FOR WHAT "? You guys have a check of mine and now I have to leave? So I tell her I cannot believe she still has a job, the amount of disrespect. Your JOB is CUSTOMER SERVICE! She then CALLS THE COPS ON ME! She discriminated against me and I will be getting an attorney. Do NOT SHOP HERE! I have a 4 minute video of everything on camera. I repeat DO NOT SHOP HERE! By the WAY , I still didn't get my check. DO NOT SHOP HERE! read more

The UPS Store - This is the exact moment she discriminated against me. - Mailbox Centers Near Me - Covina, California

I constantly go to the UPS store for amazon returns and the staff is very helpful and attentive. Their employee Moises was very kind even with all my nagging questions when I'm confused on my returns and shipping concerns. I admire their patience, truly. read more

I'm very dissatisfied with this store. They continue to want to charge to tape up packages. I have called 2 other UPS stores in the area and none of them charge to tape up packages. I seriously doubt taping up customer packages for free will drive down how much you make and make you close your doors. I WOULD NOT ISE THIS STORE! There are other better places to ship packages and take your returns!! read more

The worst service ever! Talk about a joke when thinking of customer service. My mom mailed a return for me and didn't know she needed to tape the box. Sounds crazy, but she's 72 and wasn't sure if it was specific tape. The lady was so rude and made her feel dumb and then charged her $2 to tape the box. I get the need to educate but be nice, we are all human. Will not be returning to this location! read more

I feel bad for these employees. They seem really grumpy like they don't want to be there. Melissa was just not having it today. I definitely recommend other UPS stores, never had issues anywhere else. read more

Great service, knowledgeable personnel. Clean environment. Detailed explanation of rate choices.

Worst customer service of any UPS Store. I have a manufacturing company near this store and come here regularly. I needed some tape on a package and they were unwilling to put a small strip of tape. I will go to a different location that appreciates my business. read more

If I could give ZERO stars I would. The customer service here sucks! The lady working was super condescending and treated me like I was stupid honestly. I've done returns at ups stores a bunch of times and it's easy which is why I always pick the ups store to do my returns, but all of the sudden they don't accept my return? When I've done nothing differently? oh yea, I picked a different ups store to do it. Never doing business here again. read more

Box holders can receive Amazon packages here or Amazon lockers at 7- 11 in the same center.. they notify you when you get mail or packages... You get a key to get in and get your mail when they are closed... Pricey but worth it. read more

I enjoy shipping my packages from Lisa and her staff. It's such a nice and clean store. See you soon Lisa I have lots of papers to be notarized. read more

The UPS Store - Lisa and staff are always so helpful. Thanks, see you soon. - Mailbox Centers Near Me - Covina, California

Their customer service used to be amazing but lately they are anything but friendly. I miss the nice girls that worked there

Very happy with the service. No complaints. Had to go back and check an issue of my license. But everything went well.

Worst customer service I've ever received from a UPS store! They were extremely rude! I went in to pick up a package, a couple was walking out as I got there so I went right in. The people working there immediately said they are closed before I could even ask anything. They responded they close at 7 which is why the door was locked. It was literally 7pm! So they lock the doors before closing? Nice way to do business! I won't be going here to do any business again! read more

The manager ( a short lady) is unprofessional and unfriendly. UPS should find someone nicer with better communication skill to help the customer. read more

Excellent service! Highly recommend. Very helpful on the computer & printing confidential documents

This store used to be my "Go-To" store for all things shipping, UPS and USPS. As a home business I rely heavily on shipping & postage services. But there is a gal in this store (Maria) who is not only rude and unkind she lies about their services, to reflect her whim of the day. I have in the past purchased UPS & USPS services from this store and dropped off USPS mail to this store. In fact only a week ago I went in and purchased a USPS certified return receipt shipping service from them. But today I am told by Maria that they do not take drop offs any longer and do not process USPS mail. I went on the website and saw they, in fact, advertise they offer this service. Depends on who is at the counter, I guess, for which services they will or will not offer. This store will no longer be getting my UPS or my USPS shipping business. read more

I'm a small business owner and frequent the store for shipments and those good old Amazon returns!! They are very friendly, helpful and quick. read more

After waiting quite a long time, the attendant finally came out from behind the wall...with an attitude. She never looked up at me! My small 8 " box wasn't taped at the top. Normally when I return Amazon products I am not required to complete package the item. In this case, the attendant stated that I was. The item was securely repacked in its original box. I missed a piece of tape on the top. I was charged a dollar for 1 eight-inch piece of tape. Sorry to see that Customer Service is gone. Or at least not at the UPS Store! read more

I went into this UPS store to return a large item to Amazon. A young female helps me but is very irate because I didn't have a return sticker,it's as tho she thinks everyone should know her job. I never needed a return sticker before, and she could have been more helpful, I felt harassed. I don't know what kind of people UPS is hiring, but in any other business, this shit wouldn't fly. If you don't like your job, go into something else don't take it out on the public. Don't go here unless you want to deal with a malcontent that likes being rude to people. read more

Came by this UPS store today and was really pleased with my service! So much less crowded than the other nearby stores, honestly didn't realize this one was tucked away in this parking lot. Needed to do an Amazon return and needed help figuring it out, thankfully the girl working there was able to answer all my questions and get my package out quickly Thanks Carrissa! I'll definitely be back next time I need something shipped read more

Have been coming here for almost 2 years now. Very friendly staff! They keep all my packages safe! Highly recommend!

Great service. They helped me ship 7 boxes and save money. I'll definitely be back. Centrally located in the shopping center.

I would personally like to thank Maria P She always answer's any questions I have and has exceptional customer service I am confident that I made a right choice by being a satisfied customer Mrs. Manart read more