Poor quality of glasses selection plus the workmanship is subpar and doesn't stand behind their products unless you purchase a warranty.

Had the best experience here. My husband and i were assisted by Hozan and Haykiel and they were both incredible. Super friendly but very professionally. We enjoyed our experience. It was my first time getting glasses and having an exam and they made it really smooth. Both deserve a raise. I am a anxious Nelly and forgot about the anxiety I had. They really know how to take care of their clients. read more

I needed a minor repair on a pair of glasses--attach a temple using a microscopic screw. Since Stanton Optical is close to my home, I called to see if they could perform the repair. I made it clear that I was not a customer of theirs, but they set me an appointment anyway. When I arrived, the agent made the repair right at the front desk. And when I offered to pay for the repair, he declined. Stanton Optical had every right either to decline a repair to a pair of glasses they didn't sell, or to charge at least a nominal fee for the repair. That they did neither speaks well to their customer service orientation! read more

The entire staff were very friendly and professional. La Mesa location is easy to find. Brian Smith assisted with getting contacts & glasses and provided great insight about type of contacts to order. Highly recommend this location, especially the exceptional service provided by Brian. read more

I had the best experience here. John helped me pick out the perfect two pairs of glasses and educated me on what my eyes need while adjusting. He was super friendly, knowledgeable, and professional. I'll definitely be back. Also my cousin and I agree they had the best playlist ever today. Thank you!! read more

I think this place is totally misleading in their adds. The eye exam is NOT free. They ask for $45.00 up front, "in case you dont buy glasses". The selection for free frames is about 8-10 out of hundreds. And then we were told it does not include the lenses. $160.00 later we got 2 pair of very cheap glasses with substandard frames. All I can hope for is that the perscription is correct. After reading other Yelp reviews, Something I should have done 1st. I see that getting your prescription correct doesn't always happen. They mislead you to get you in there then the "salesmen" upsell you. Stick to Walmart. read more

Stanton optical always go out of there way to make everything is right! Haykel my sale associate worked with me and did a fantastic job working with me !!!! (Over at the grossmount location) Alex Sanchez u have a worderful team and ur store is super professional and thank u enough!!!!! Big selection to work with Price ranch is great and affordable! read more

I went to Stanton Optical in December in Santee. I had new lenses put in sunglasses and regular prescription glasses. It cost me $210.00. Totally wasted my money as they did not do them correctly. I can't sew and they would not give me some or all my money back. I would never ever go to Stanton optical again. Big mistake and I'm out my money. I would never recommend this place at all. read more

Now days it is hard to find great customer service and or team members that actually care. I have been coming to this location for the last 3-4 years now, and by far Tony Elliott has provided a phenomenal customer service experience. He made it seem like we were old friends and made it an excellent experience to spend my money. Lol I would definitely recommend this location and ask for Tony for amazing service. read more

Had the pleasure of having John help us with our glasses today! He was very friendly, and did everything to help us get the best possible deal we could get. They were short staffed today, and he was very apologetic about us having to wait. Would definitely recommend this office! read more

Now that I have had the doubtful joy of visiting their store in person, I can inform you that their in person service is just as deplorable as their phone support. I can tell you guys that sometimes LISTENING to the customer can get you much farther rather than talking over a customer and or discounting what a customer says. Had their associate and their supervisor taken the time to shut their mouths long enough we could have gotten my visit over sooner rather than later. As it stands it appears the men that provide support here are incapable of doing that and providing any real support. They would much rather hear themselves talk. I went in to pickup my order, Eventually got an email response yesterday stating that the product was ready after all for pick up. Was unable to go pick up said item as I was experiencing severe medical issues that rendered me incapable of driving. As such I came in this afternoon to pick up items. Initial associate asked me for name that order was under. I let him know that my order information was messed up and that he might have better luck searching with an order number. I provided order number, he could not locate anything. I gave him my phone number, nothing came up. He then asked who the glasses were for, as I was answering and letting him know they were for my daughter BUT due to issues in their own system the order was not paired to my information correctly, he decided to cut me off, cop an attitude and tell me that since the prescription is under my daughters name it would be found under her name. Mansplaining at its finest. Had to stop him to let him know that NO, actually the order was placed under MY NAME and at no point did their system ever request my daughters information. HE got frustrated and called over a manager. Also a complete aHole. Manager comes over and instead of asking me anything , goes to the rep who was unable to find anything, I tell them that they might have a better chance if they review the escalation email that I received yesterday. Manager now cuts me off as well as he enters his mansplaining mode. In the middle of his rant another associates hears whats going on and immediately knows who the order is related to. He pulls up the product (not under my daughter name)a and hands it to manager. instead of handing me the product the manager decides this is a good time to continue to run his mouth about the situation rather than hand me the glasses. I pointedly asked him for the glasses as I wanted to exit their establishment ASAP. He handed them to me, I walked away, HE CONTINUES TO YELL at me as I am walking away ABOUT HOW HE WILL DO WHATEVER HE CAN TO HELP ME AND PROVIDE SUPPORT. I yell back that this is highly doubtful. What was the point of all that from him? At the end of the day my kid has her glasses which is great. I am very thankful for the random associate who was aware of the situation. Save yourself the headache and stay away from Stanton optical or at the very least thislocation! read more

I was just helped by Brian S. and the customer service was top of the line, he was very accommodating and professional. He was very knowledgeable about his product and made me very confident about conducting business at Stanton Optical. I will definitely be returning for my future needs. Brian is definitely an asset to the company. Sincerely, Stan W.(customer) read more

Alex made our visit extremely pleasant. She was efficient, courteous, pleasant and helpful. She had just the right note of humour during the physical part of the exam. Clearly she is adept at customer service and brought ease to choosing frames and making decisions. She even went the "extra mile" and worked past store closing without a peep to us! I heartily give Alex a "5 star" rating but the tele health exam bumps the overall rating down. Bring back the human eye doctors. read more

Had a good experience and quality product here. Got the eye exam free with BOGO deal. The assistant manager was very helpful in spending the time to pick out a frame that fit my face. Then he worked with me on pice so i felt like what I got was definitely worth it. Came back in for pick up, got a clear voicemail in the morning letting me know my glasses were in. One of the employees there was quick and helped me get them fitted and level. Would recommend, worth paying more to get it done right. read more

The service I received was top notch. Jay helped me get in & out of there with a breeze. I will most definitely be getting all my optical needs satisfied at this Stanton, & make sure that all my friends know that this is a one-stop shop from exams, to lenses, to frames, to great deals! Thank you Stanton! read more

Everyone here is kind and super helpful. Pricing is great. I totally recommend them. If you get lucky enough that you get Alex your in good hands. read more

What a great experience. My first time ever purchasing glasses anywhere other than my optometrist and all I can say is WOW. Walking in I was instantly greeted by some of the staff. They made sure to ask if I needed any assistance without being pushy (a major plus to me when it comes to shopping). After finding a few frames that I really liked, I realized I left my lense RX at home! Luckily the manager,Tiffany, told me i could get a free eye exam if I was going to purchase the frames so she set me up with Nina who did my pre-rest before having me sit with Dr. Vinh. Dr Vinh is a very friendly and efficient person, he had my eyes checked within 10 minutes! The best part about all of this besides the great service is that your glasses are made on the spot! I highly recommend this Stanton to anyone looking for a great place to get their eye ware. read more

Stanton Optical - One of the frames I liked - Eyewear & Opticians Near Me - La Mesa, California

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Don't go here unless you want to wait forever and still be disappointed. This is my second time to Stanton my first time was a little rough this time they lost my glasses that I brought in to have replaced and said I was going to get a refund since they lost my glasses. They then left me for 2 1/2 weeks without being able to see it work. They told me they would call me as soon as they were in. They didn't. I called yesterday and they told me that my glasses have been ready since yesterday and they closed in 20 minutes and they were closed on Sunday and no answer as to why nobody bothered to tell me they were in. I am absolutely furious and frustrated that they would leave me without any way to see knowing that I work on three computer monitors at work and no apologies as to why nobody bothered to call me when I could've picked them up and they're still trying to charge me the entire fee. Like I said don't go here unless you're looking for disappointment I was willing to make my review a little more positive after today's visit. But the manager Alex was condescending and rude and did nothing let me explain. Actually refused to speak to me anymore. The only bright point: Female Alex and Elise are wonderful employees and treated me well on all visits. I hope they are treated better than I was my their manager. But now I will never go back. Learn some customer service, Manager Alex. This is not how you treat customers. read more

If I could give this company NO STARS I would. They don't deserve a single star. I purchased 5 pairs of glasses in 2 years from Stanton. They break very easily. My last 2 pairs of glasses broke within 9 months so I took them back to the store to ask for repair. One pair the Manager was able to put my lenses in a similar pair of readers and I was pleased. The second pair, the lens had popped out and had cracked. The technician was going to pop the lens back in and off I would go. Unfortunately the tech broke the glasses while attempting to reset the lens. The manager told me that she would send them out and get them replaced. 4 weeks have passed and although I know we are in the midst of COVID19 quarantining and Civil unrest due to the murders of George Floyd and other unarmed black people, the least I could get is an estimated time of completion from either the store or customer service. The automated customer service application did not find a pending order using my phone number and then it hung up on me. I called back and I wanted to speak to the store. I don't recall the guy's name that answered but he began to tell me that usually when the phone bounces to him they are busy at the store. I told him I went through their automated phone system and thought that I was speaking to the store. He placed me on hold and then he hung up on me. I called back and attempted to contact the store again. This time Pablo answered and said "have you just gotten up and went to the store yourself?". I said well that is the wrong approach. Why would I make an unnecessary trip to the store if my order....and HE HUNG UP ON ME! Then I called back and I got Sherry. I asked to speak to her manager. She said she would take a message and the manager would get back to me in 24-72 hours. I asked her which manager. She said the manager of the store. I told her great now can I be transferred to HER manager - the call center manager, she said she didn't have a manager. She said she didn't have a boss and then SHE HUNG UP ON ME! I don't know if my glasses have been sent anywhere. I am a high risk person so I try not to venture out unless I am going to places where I am getting certain things or seeing certain people - mostly picking up medicine or seeing doctors. Stanton Optical is INCOMPETENT! Their customer service is LOUSY and every one of the people that answered my call should be fired. When I get my glasses repaired, I promise to never buy another pair of eyeglasses or sunglasses from this company again, and I promise to warn my friends and family about this horrible company. read more

Avoid these crooks. I was in need of glasses. I went there because of the 2 for $59 advertisement on the window. I don't have insurance. Buy 1 Get 1 free. Bahahaha. The exam was free. I paid $149 for frames. I have prescription sunglasses as well. Paid for those got regular lenses for free (HAHA). $129 value.$369 for lenses. $129 for some fee I didn't understand. I ended up paying over $700 for glasses. After a few days the glasses were bad. I couldn't see well with them. I returned them and had a new exam. The doctor there told me I need to see an ophthalmologist because he suspected diabetic retinopathy. And refused to give me a new prescription.It would have cost me about $1000 to see him. I went to another doctor and got a Prescription for progressive lenses, no sign of any complications.However the prescription he gave me was a little stronger. I took it back to stanton since I had already dropped $700 The girl told me that was not from an Ophthalmologist. I told her that this is the prescription I am giving you to make my glasses.They charged me an additional $100 for the progressive lenses.Had to call the manager to approve that. Got my glasses and they were fine. Sunglasses took a week longer. About a week later I dropped my sunglasses, both lenses popped out. I took them back and the girl tried to put them back. She came back out and said the lenses were cut wrong and they needed to re-cut them. About a week. During this time my regular glasses had gotten a few scratches on them. I have worn glasses all my life and rarely get a scratch. Nothing was done about that. They told me I must have been cleaning them wrong. (I used the solution and cloths they gave me). 2 weeks passed and I decided to stop in and check on my sunglasses. They were finished. The date on the package was 6 days prior to my visit. (They were supposed to call me). The last time I will ever deal with them. Take my advise go to costco. you'll save hundreds of dollars. read more

Very awesome people working there my $500 glasses was stolen from my car And these guys helped me a lot. To buy new one I just wanna say thanks and for sure I will recommend everyone to this place read more

Went in to Stanton Optical in La Mesa knowing I wasn't at the little ophthalmologist office I had gone to for years. Glasses for 2 people can be a financial investment. Even though I got very grumpy, John , was very patient and explained all options to us without trying to push an unwanted sale at us. All an all it was a great experience and we will be returning annually read more

Haykel and Brian were extremely helpful in getting me replacement glasses. They worked with me and found an exact replacement as I really did not want a new pair. Definitely the best service I have had at this location. read more

The staff here is very friendly and attentive; as soon as I walked in I was greeted. I came in because my dog chewed my glasses and Alex made sure that I was helped, he explained the process and I walked out with a fixed pair in less than an hour. Definitely recommend Stanton Optical in Grossmont! read more

Definitely my go to from now on. I was extremely impressed with the service . JAY is incredible! He is extremely knowledgeable and goes above any expectations. I was treated like a VIP from the moment I walked in .. and my glasses were ready in 15 minutes after closing my transaction. My doctor was very attentive and precise. Answered all my questions and he had a few for me too,. Very thorough. Thanks Stanton read more

I walked in to this location yesterday just to check prices as I usually get my glasses from Costco but the selection at Stanton was so vast and the customer service was so great, especially from the lady at the front named Sharon, that I bought 2 pair of glasses here and this will be my go to for all my optical need from now on. read more

Stanton Optical - Eyewear & Opticians Near Me - La Mesa, California

Great visit today! The staff was super friendly, very helpful and Sharon did a great job getting us the package that was best for us and our son. Very helpful, no pressure and we're glad to head back in for our lesson own prescriptions in the next couple of days. read more

Really good customer service, super fast,we went to get glasses for my daughter Monday , James went out of his way to have us the best deal and kept it affordable for us. read more

Today I got a text that my classes are ready, I went to pick them up and when I tried them I realize that if I look to the side through to the glasses my vision is blurry, the cost was over $900 and I got a cheap quality and unusable glasses, do not recommend this place read more

Been coming here about 3 years now and they always are quick with service and very helpful with helping me find frames when needed

Horrible customer service. So, the add never is what it says. Yes I got the glasses, only because it was for my daughter. Dr was great but the retail end is so horrible. Never again! There's nothing else to say. You get bombarded at the door with asst manager, 5 different people continue to follow you around....they say "I'll get you a good price . Unfortunately I can't ever think why I'd go there again. Sorry customer service read more

Awesome experience ! First time to wear glasses and the whole staff was super friendly and nice. Even got my glasses in a hour ! Thank you Alex, Haykel and Kaila for taking care of me . I love my new glasses ! read more

Called to get my prescription emailed to me, The lady was rude over the phone did not help me with what I needed because she wouldn't listen to what i was asking for. I spent $370 for two pairs of glasses which were supposed to have anti glare and scratch resistance. Neither was true. Jut needed my prescription to get new glasses at Costco without doing another exam. Hope this helps someone else not get ripped off. read more

Excellent service, excellent prices, excellent selection, walk in eye exam and your glasses are ready the same day ! I I'm so happy I found this place! read more

Sharon asked me what I was looking for in a frame and brought me several options that fit the bill and a convenient tray to sort the "Yay's" from the "Nay's". She made pricing simple and we negotiated a pricing structure that worked for me. Well done all the way around. Thank you, Sharon. read more

Stanton Optical - Sharon helped me upon my arrival. - Eyewear & Opticians Near Me - La Mesa, California

Great location, more specialized than other Stanton Optical stores in the area, with a wider selection of frames. We rushed here when our puppy chewed up my wife's lenses, and Alex was quick to resolve the issue and get new prescription glass in the frames! Couldn't recommend this team enough. read more

Came in for glasses for my boyfriend and John helped us quickly and to get the best deals in a short period

I come here quite often for new glasses, contacts and they always take care of me! Very efficient, welcoming, and knowledgeable. I'm glad I was able to find a eyewear home. Thank you Stanton optical! read more

Jay And Joseph are amamzing !! Both are super approachable and so helpful! I have really long eyelashes and they always tend to touch the lenses of my eyeglasses. I always end up spending so much time just trying to find one pair that doesnt touch my lashes. Jay was so patient as i tried at least 50 pairs of glasses. Even re tried the same ones a couple of times just to make sure. Eventually we narrowed it down to 10 then to 2 pairs and with his help I was able to find the perfect pair. I also explained to him that I was having this terrible headache and that my eyes are always dry. He asked me if I am in front of a computer at work and he recommended that I get a pair of glasses that block blue light. Then his GM Joseph explained to me all the great benefits and I was sold on buying the glasses! Cant wait to pick them up! read more

Those adverts for $39 for second pair is comparable to Steve Martin in the jerk when he was giving away prizes at the carnival. In the end, this place is over priced when you find something you like. You won't want any of those sad frames they advertise. Not a good experience with the doctor, the prescription, the sunglasses, or the regular glasses. Doesn't matter what time of day; long wait times in store and on phone listening to their pathetic repeated recordings of striving to provide the best quality. The doctor was slow and gave me a prescription that's too strong. I took it back to them and they tried to tell me that the doctor is correct and that my eyes will adjust. Well my eyes never did adjust to the $300+ glasses. I went back in there and they said they would have to charge me for a new because the doctor is separate from Stanton. Well somehow they make this the customers problem. I can't wear my glasses while working on a computer and if I want to get the best clarity I have to wear them on the tip of my nose. The sunglasses came back with barely any tint whatsoever. I literally had to keep insisting they improve the tint. They said, we will try but can't guarantee it will get any darker. Well it came back corrected like normal tint. I don't see how this place stays in business with their business model. Never again! read more