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    LensCrafters

    3.0 (151 reviews)
    Open 9:00 am - 5:30 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    Reviews With Photos

    Conrad R.

    Arrived for a weekday morning eye exam appointment. The mall barely opening. Most folks are either stuck at their day job or not even awake, so there's plenty of up front parking. Well, other than the sporting goods store, this corner of Parkway Plaza has far less traffic congestion. The appointment went smoothly. Before seeing the optometrist, I sat at a few machines to check eye prescription and get eye images for the doctor to review general health. That slight puff of air on my eyeball always catches me by surprise. Next stop was with the optometrist in the other office for the traditional eye exam: * reading eye charts * answering "Which is clearer...1 or 2...now how about 3 or 4?" * looking off into the distance while doc uses a flashlight to check for eyeball abnormalities. After the exam, a friendly sales rep helped fill the eyeglass frame order with my current prescription. I'll wait for the call when new glasses are ready. In the meantime, I need to send the receipts before FSA reimbursement expires.

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    3 months ago

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    6 months ago

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    9 months ago

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    2 months ago

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    2 years ago

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    2 months ago

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    3 months ago

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    1 year ago

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    10 months ago

    Helpful 2
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    10 months ago

    Helpful 1
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    5 months ago

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    1 year ago

    Helpful 1
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    1 year ago

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    11 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

    One of the ladies at the front desk was extremely rude and unhelpful. Never coming back here again

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    4 years ago

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    3 years ago

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    3 years ago

    Customer service is terrible. Zero support once you make you a purchase and leave the store.

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    6 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    2 years ago

    This is the perfect place to have an eye exam and buy glasses! The lenses are better than anywhere else I've been! Sara is the one to see

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    4 years ago

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    Page 1 of 4

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Christina Cahill the assistant manager successfully helped me figure out everything I was inquiring about.

    Mentioned in 8 reviews

    Read more highlights

    You might also consider

    Eyeglass World

    Eyeglass World

    3.9(68 reviews)
    1.9 mi
    $$

    I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The…read moreyoung woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect.

    I came in here after having a rough experience at another store. Wow what an experience. Everyone…read morewas was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here.

    Photos
    Eyeglass World
    Eyeglass World - The glasses no longer set level as the hardware was bent too far out of place to safely be made accurate again.

    The glasses no longer set level as the hardware was bent too far out of place to safely be made accurate again.

    Eyeglass World

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    New Optix Optometry - That's how they damage the screw of my frame.

    New Optix Optometry

    4.6(406 reviews)
    10.6 miKearny Mesa
    $$

    I've been coming here for many years, and I honestly wouldn't go anywhere else. The staff is always…read morekind, patient, and professional. They truly care about their patients and take the time to explain everything clearly. Every visit feels comfortable and welcoming. The eye exams are thorough, and they always make sure I'm happy with my lenses and frames. I especially appreciate how attentive they are when helping me choose the right glasses.

    While personnel have a nice demeanor, I wouldn't personally return as my go-to optometrist. My…read moreoriginal prescription glasses were just fine and the doctor increased the prescription slightly. In comparing now, feel it was unnecessary. Secondly, they have a form to sign if you want to opt in or not to dilate your eyes. While I don't mind the extra $30, the doctor was trying to upsell me into coming for a follow-up visit for having dandruff in my eyelashes when that can be mitigated with an OTC product. It was at this point, the trust trying to instill was lost because attempting add ons here and there doesn't come off as genuine. When I shared I'm not into brand frames, the other lady mentioned stores carry only brand frames, which isn't true. My last 2 optometrist had generic frames - so I got the print of my prescription, went back to my old doctor (30min away) and he reassured me that what was seen in my eyelashes wasn't necessary for a follow-up visit since my condition was not severe. I'm glad I met Olive but my experience here only confirmed to go back to my old doctor, despite going out of my way in drive time.

    Photos
    New Optix Optometry
    New Optix Optometry
    New Optix Optometry

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    LensCrafters - opticians - Updated May 2026

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