I bought some glasses years ago. One pair never fitted right and the other pair were always…read morecrooked. I broke a pair but didn't want to buy a new pair. Someone suggested Hart Optical and boy am I glad they did. Mike fixed my broken pair, he also put on the right size temples within a day and then took my other pair and put on brand new temples on them. Then he did something no one else had. He sat there and adjust the nose piece and frame to my face. He did all this for a super great price Next pair of glasses I get will be at Hart Optical. For you poor sighted people of Yelp GET YOUR GLASS WEAR NEEDS AT HART OPTICAL

I broke my glasses and was looking to get them fixed instead of paying for a brand new pair. I…read morefound Hart Optical by a simple Yelp search and figured I'd give them a try. Michael was very helpful in suggesting a replacement of the arms on the glasses and what surprised me most was the cost of the service. He texted me options of what replacement parts he had available and got it repaired within a few hours. Great service and cool guy to talk to. Hopefully won't need eyeglass repairs soon, but I know where to go if I do. Thanks Michael!

The best eye exam I've ever had! Dr. Deaner is amazing. She was testing my eyes with equipment…read moreI've never seen, it felt very cutting edge. When I picked up my glasses, I could literally see for miles, the distance was so clear! About a month later, a screw fell off my glasses and the arm came off (vintage frame) After striking out at 3 stores looking for an eyeglass repair kit, I came back to Total Vision to see if they had the kits. A nice man named Juan Carlos took them and came back five minutes later and he was kind enough to repair and adjust them and clean them for free. That kind of service leaves a lasting impression on customers. I recommend this place because the people and their pricing are awesome. Tons of parking too!

Dr. Deaner, trained at CAL Berkeley, is so kind and knowledgeable! Her staff is always very…read morefriendly. She takes the time to get a complete history and captures my eye and vision needs. This visit past Friday, she dilated my eyes and looked very closely at my eye and eye health. My vision changed slightly from last visit and I was eligible for complete glasses with my insurance. I'm excited to get my new Ray Ban eyewear! The manager, Leticia, runs a lovely office setting. Kent was sooooooo kind and helpful with my selection of eyewear and fitting when the glasses arrived!

Dr Butler is really nice and very thorough. He's highly recommended by my family. He's also the…read moreonly optometrist I've ever had who helped with the selection of glasses. He explains everything that he's doing and is very professional and knowledgeable. When I scheduled I was able to book multiple appointments for the same day, back to back, which is really convenient. The office is small, it's one optometrist, but there's seating in the front and plenty of parking. Plus it's located near a coffee shop, so you can get a drink afterwards.

Dr Butler is a thorough and patient man. I felt cared for and educated about my vision post visit…read more He explained things I could do to avoid eye strain and made som suggestions about what to seek in my next pair of glasses. The most important part for me is he didn't try to upsell me on anything. Just a down to earth honest man and as a result I will be coming here for all my eye care needs.

Yes very friendly group and took care of my needs at no cost. I would recommend them.read more

The quickest, laziest, most basic eye exam ever. Not even kidding. Eqch appointment rook less then…read more10 minutes total, start to finish. My husband wanted glasses and contact exam, somehow only the glasses one was done. When we rralized they didnt do both, which was within minutes of him being done, they couldnt tske him back in and we would have to make another appointment on another day, which would have had to be cash because insurance wouldn't cover a 2nd appointment. So, that was a no go for us. Absolute worst customer service from the office staff. Very hands off and uninterested in helping anyone in the store. We witness the same treatment to everyone who came in while we were there. My husband and I looked at glasses for 30 minutes, no offer to open cases, even after standing at a case several times obviously interested. Finally asked for help, the unlocked it and walked away, no offer of help. Had to ask each time we wanted to try a pair on and they were obviously upset about having to get up from behind the desk. No other customers were there. My husband Finally picked a pair and we went up to order. They placed the order without even asking if we wanted any of the add ons (stratch resistant, blue light, progressive,etc). We didnt realize until they gave us a total, then "couldn't" add any of the things we wanted because the order was placed (yet we hadn't paid). We pushed it and they were able to make changes. I asked for my prescription to be printed so I could order contacts online. They only printed my glasses prescription. My husband went in today to pick up his new glasses. The lady handed them to him and walked away. Didn't check to make sure yhey, needed any adjustments. She honestly didn't even stick around long enough to make sure they were the ones he ordered. We had 4 appointments the day we went in (us and 2 of our sons). All 4 of us left thinking it was a complete waste of time and money. Definitely regret going there and will never return. Yeah they have a good selection of high end glasses but nothing I couldn't find elsewhere.

I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The…read moreyoung woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect.

I came in here after having a rough experience at another store. Wow what an experience. Everyone…read morewas was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here.

I've been a patient of Dr. Kasanoff's for several years, and I can't say enough good things about…read moreNew View. I originally went searching for an eye doctor because I was tired of the usual experience--chaos every time you walk in, long waits while being shuffled from room to room, never being able to reach anyone by phone, and appointments booked months out. New View is the complete opposite. The office is friendly, modern, and incredibly efficient. Jessica is an absolute gem--her customer service is outstanding. And of course, Dr. Kasanoff is great too. It's easy to feel a little stressed when getting a glasses exam (you don't want to pick the wrong letters!) but he has a way of making you feel comfortable. It's rare these days to find a medical office that is this well-run while still feeling genuinely welcoming. Highly recommend New View and Dr. Kasanoff!

New View Optometric Center sets the Bar in terms of: 1. Accuracy diagnostically, 2. Physician…read morePatient education about their diagnosis, 3. Accessibility, 4 Patient education by Staff, and 5. Accessibility in terms of appointment scheduling and availability in emergency. I've had through diagnostic care and the staff members in front are completely accurate and efficient regarding insurance and billing. Staff is also really kind and fun in frame selection. Great experience!!!

went in to get my lens put back in my frame and the young man was very helpful... he took about 5…read moreminutes and put new screws in and when I asked how much he would not take any money... I would recommend!!

TLDR: The glasses I got here are the best fitting pair of glasses I've gotten since I first started…read morewearing them almost 20 years ago! I cannot believe I've been wearing ill-fitting glasses for so long when Eleven Optical has been around. If you've got a low nose bridge, almost everything here will fit you so much better than brands that allegedly have low nose bridge styles but they still slide down (coughWarbyParkercough). I also don't really know what style of frames suit my face shape the best, but the super helpful staff here were able to point me in the right direction. Super quick turnaround time as well - I went on a Sunday and had them by Tuesday, but that's only because I needed the 1.67 index lenses which take a little longer and they're closed on Mondays. I think most prescriptions they can turn around within a day, which is amazing. On pick up day, I was able to get my frames adjusted to fit my face. As I understand it, they make as many adjustments as you need if you bring your glasses in. The only minor con is that the parking lot here is the size of a booger, but I was still able to find parking both times. I'll never get glasses anywhere else again!

This place is awesome. I came in to have the frames on my Ray Bans repaired and Billy was working…read morethe store. He fixed them good as new and had me on my way in less than five minutes. I'll be coming here for all my eye glass needs from here on out!

The staff here is the best , friendly , quick , knowledgeable. Fixed my glasses and everyone is…read morejust very nice,

We have gone here for a couple of years, we absolutely LOVE Dr Werner, the exam is magnificent,…read morevery thorough and he explains everything. We are not fond of the staff though. Depending on the day, you may have a very happy experience, or a not so happy experience. They tended to be rude to my husband. Also the sales people are very pushy. We opted to do their pre-paid exams, but found it not as useful and it was portrayed, and they charge your card without a warning. They do have a nice selection of very high end frames. Prices are not on the low side here.

Always a pleasure. The entire staff is so sweet. Tanya went…read moreout of her way for me & with a smile. I took her away from what she was doing & she took great care of me, even though it was an inconvenience to her, she didn't let on & made me feel important. Thank you Tanya

My sister recommended this place to me and I'm glad she did. It's been years since my last eye exam…read moreso I scheduled a comprehensive exam online- very easy to navigate and schedule and had plenty of time slots throughout the week. Dr Thai and the rest of the staff was very nice and professional and they walked me through the entire process making sure I was comfortable with all the new information. I was even able to purchase my first frames in the shop. They had lots of options to choose from and very helpful with what works best for me.

I've been coming here for many years, and I honestly wouldn't go anywhere else. The staff is always…read morekind, patient, and professional. They truly care about their patients and take the time to explain everything clearly. Every visit feels comfortable and welcoming. The eye exams are thorough, and they always make sure I'm happy with my lenses and frames. I especially appreciate how attentive they are when helping me choose the right glasses.