I walked in today with my eyeglasses. They had stripped screw that would no longer stay secure. The young woman at the reception desk greeted me. I asked if they did small repairs. She said they could and took my glasses off to a counter a few feet away. She spent several minutes Trying to install the little screw that I brought her.she then tried to tweak the little hinges on the frames themselves and then brought them back and said she was sorry she could not take care of it. She recommended I take my Columbia glasses to the Oakley store since they sell Columbia glasses there. I asked her if she knew any nearby but she did not. I said thanks and I took my glasses over to Kaiser Permanente where I purchased them. When I got to Kaiser I explained to the person working at the counter that I could not get the screw in anymore as it was stripped and they said they could take care of it for me. Iopened up the glasses and handed them to a technician who pointed to the hinges and asked what happened. While the young lady at eyeglass world was working on them she crushed the hinges together with the needle nose pliers she was using, (where the screw goes into and the arm) would no longer fit in place. I was told they could try to fix them but there was a great possibility that it would fall apart and be ruined. The tech at Kaiser worked on them for about 15 minutes and gently was able to pry the little hinge open far enough to be able to get the arm installed and a new screw which was tapered in place because of the threads being crushed by the pliers. It is my fault for not looking at my own glasses before I walked out of eyeglass world but I really wish that the person working there would not be so deceitful as to Damage my property and then hand them back to me with a smile and recommend I go somewhere else. For this reason I cannot trust this company, specifically this location to work with my property or earn my money and respect. read more

Eyeglass World - The glasses no longer set level as the hardware was bent too far out of place to safely be made accurate again. - Eyewear & Opticians Near Me - El Cajon, California

I came in here after having a rough experience at another store. Wow what an experience. Everyone was was welcoming and friendly. Victor and Amanda helped me find my Third Pair of glasses that Tia the district manager was helping me out with. I told Tia the wrong store too!! I told her I was going to santee and accidentally came to El Cajon. I am glad I did because I found the perfect pair of glasses and had fun doing it. Victor was very helpful and knew exactly what I was looking for. He let his personality show and made me feel like one of his friends. Amanda was super busy but made time to make sure I was taken Care of. In fact they were both busy but still made sure I was taken care of. Way to JK team. Can't wait til my lenses get here. read more

Eyeglass World - Front row parking baby!! - Eyewear & Opticians Near Me - El Cajon, California

Walked in to get some sunglasses repaired. They took me right away and were friendly and helpful. They charged Pennie's compared to mall repair place. The associate Ebony was courteous and professional and the 2 other women working were super friendly also read more

So far gave them money on April 19th and we are here at May 17th no eyeglasses. Had to call and still nothing. Will not be coming here again. At this point may ask for my money back. read more

I'm usually very patient since I work in customer service, specifically management but i won't be coming here ever again. I went in on a Wednesday and was told my glasses would be ready by Friday. I went in to be told sorry they're not done. Nobody called to communicate with me and save me the trip. They insisted they'd be done by Saturday at 11 am. So I sent my mom in to grab them for me. Again ZERO communication, and another wasted trip. Now we have the holiday weekend and they claim they'll be ready Tuesday. I'm very irritated because I can't even drive without my glasses. I went here thinking it would be quick since mine are all messed up and scratched. All they say is I'm so sorry and I understand. I spent over 200$ to have my glasses ready to go within a few days and now it's turning into a week. They also said they can't fit mine in to be done sooner because they have other orders. But I don't understand why mine can't be made instead of someone else's order who ordered them AFTER ME. Extremely unprofessional and offered zero in return to compensate me for waiting so long. And their excuse is the lady who was supposed to do them left sick on Friday and called out sick today as well (Saturday) so why didn't anyone call me Friday or even today before wasting my time? read more

There are so many optical shops in the SD area. It's just plain hard to decide. I bought a pay of Ray Ban glasses and received a second pair, prescription Ray Ban sunglasses for free ...! And I chose wisely when we I signed up for the extended warranty program, as I broke the frame on my eyeglasses and they replaced it no questions asked ... and the staff is welcoming and polite. I have recommended them to friends and they are happy I did. I highly recommend this place to everyone read more

I went to eyeglass world for my glasses. Now I'm hearing that I paid way too much money. I was charged $484.00 for a pair of eye glasses. The frames started out at $99.00. Supposedly with lenses. I added progressive and transitions to the lenses. Then I believe they tricked me because they said the glasses would be close to $700.00. But with my VSP insurance dropped it down to $484.00. I am new at buying glasses. Everyone I talk to who buys glasses. Said I was taken advantage of. There are people with higher quality lenses and frames from Costco and other eyeglass companies for $100.00. So my advice to whoever reads this. To not go to EYEGLASS WORLD!!! Let me show you a pic of what almost $500.00 will get you from EYEGLASS WORLD! Flemzy Junk!! Thank you EYEGLASS WORLD! For gouging your customers. Never again will I go to EYEGLASS WORLD!!!!!! read more

Eyeglass World - Eyewear & Opticians Near Me - El Cajon, California

I was in Eyeglass World in El Cajon and in dire need of an adjustment for my aging prescription eyeglasses (which I did not purchase from EW, incidentally). I wasn't expecting much, but Mayra went well above and beyond my expectations. I am a letter carrier for USPS, and the frames take a real beating out on the street. Mayra replaced the nose guards to perfection. They were moldy and gross. Thanks to Mayra, I've got a few more months of life to them. Great job, EW!!! . Love u guys. read more

Not bad. While they did have a better selection of their bargain frames than Stanton they didn't have the frames I wanted Stanton had the frames I wanted but not lenses at a price I was willing to pay. I did find a couple pairs that were ok. Autum was friendly yet proffessional. I had to make two trips to get my glasses as only one pair was ready. I would rather waited till second pair was ready to pick them up. Overall not a bad experience The place was clean well organized had a good but not stellar selection of glasses. I'm a person that likes to keep several pairs of glasses on hand. Partly because I don't like to wear the same glasses every day and partly because I like to have a spare in case my main frame is lost or broken. I was able to find two frames that I liked although not what I was wanting. I recomend Eyeglass World if you're looking for inexpensive additions to your eyeglass wardrobe and aren't Super Sellective AND you dont mind making a second trip because one pair wasn't finished. The afore mentioned point cost them a star. read more

Eyeglass World - Eyewear & Opticians Near Me - El Cajon, California

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Just wanted to thank Mayra at Eyeglass World for helping me pick out a second pair of glasses. She has great taste, so if you need help selecting eyeglasses that truly look good on you, you might ask for her. She picked out a pair I never would have considered, but when I put them on, I was so happy she had me try them on. I bought them and am so glad I did. I also had great help from all the other employees there. They are very friendly and helpful. read more

I have to say I received the BEST customer service from Lynn at Eye Glass World! I had lost my only pair of glasses off a boat the day before and was in dire need of a new pair immediately ( my nearsighted vision is over -5.0 lol ). Not only was she able to get me a deal on two new pairs for a great price she had them ready for me within a few hours! She also helped me email and print my existing prescription from AZ in the store while I had to sit on a Zoom Call for work. Her customer service was outstanding and she was so nice and helpful, definitely relieved the stress I was feeling about having to get high strength lenses in such a short amount of time. She was so awesome my brother made an appointment with her for the following week. Thanks Lynn for all your help! read more

This location will scam you. Do not give them your business. I went in for an eye exam and at no point did any of the staff take the time to explain the charges prior to providing me service. I requested an eye exam and told them I was interested in contact lenses. Mind you, the year prior I had a contact lens fitting and there was no charge, so I was under the assumption that it is part of a regular eye exam. During the contact lens fitting, I explained to the Doctor that the contacts he had me try made my vision worse and he told me that I just need to get used to them. I insisted that it was the wrong prescription and he then agreed and let me know the prescription I did need was unavailable and would take a month to order. When I went to leave they then told me the contact lens exam would cost an additional $60 dollars or so (my typical eye exam is covered under my insurance). It would have been nice to know prior to having them provide this service. Very unethical and misleading. I spoke with their manager Ebony , but unfortunately she was unable to right the wrong and waive the charge. I will not be coming back to this location again. Employees should advise customers of charges PRIOR TO providing a service. This is a no brainer. Do better eyeglass world. read more

Great customer service. I had bought a replacement pair for a pair of sun glasses that I have and took them in to see if they would take the lenses from my broken pair and put them in my new ones and they were more then happy to help. They helped me right away and within 3 mins the young lady was done and didn't even charge me for the service. I will be going back with a new pair to order my prescription lenses from them directly. I believe her name was Leticia but I could be mistaken. read more

This place is great and the service is top notch! Everyone is very friendly and attentive. I got my eyes checked and the doctor was wonderful very thorough and told me what might happen to my eyes as I get older, which is good to know! Leticia helped me out a lot and explained what the price difference is with and without insurance. And got me a great deal! I will definitely come back here for any future eye needs! read more

They are the BEST . Omg they are awesome , Carmen , Daisy and Kristina the best team ever . Thank u so much read more

I must say first and foremost that this eyeglass company goes that extra step for their clients. I am 120% satisfied with their customer service. I say this because they really do care. My name is John Oliver. I'm a victim of a recent carjacking...I lost everything in my car including my prescription glasses. I'm almost blind without them. Come to find out my plan does not cover lost or stolen. I had no way to pay for new frames, but I explained what had happened and without question, the manager and staff provided me with another new set of frames and lenses at no cost. I am blessed and very pleased at their level of service...The fact that my eye site was more important to them than just making a profit is what sets them apart from the other companies. Thank you again to the entire team at the El Cajon store...you guys are the best !!! Very Truly, John A. Oliver read more

Highly recommend eyeglass world! My last pair of glasses broke today (can't drive without them), so I called eyeglass world around 3:45pm. They got me in at 4:15pm and I have my new pair of glasses at 6:15pm! I will be going back if or when I need new glasses! read more

2/$78 is a Great deal for bare bones glasses, maybe for youths. However the price is much higher if you want transitions or progressives or lighter weight lenses or non glare or a number of Other options that come with a hefty price. read more

My daughter needed new glasses and of course paying for these right now has been a challenge with everything going on! Eyeglass world was here to help! This is actually my first time coming here and was pleasantly surprised by how helpful and nice everyone was! They made the process easy for me and my daughter to pick out her favorite pairs and try them on :) they were patient with ALL the questions my kid had (and omg she had A LOT ). I want to give a special shout out to Amanda and Autumn for going above and beyond and making it doable to get my kid her glasses at an amazing deal! My daughter is extremely satisfied with BOTH of her glasses!!! Thank you!!!! read more

I just want to give a BIG thank you to Gabriela. I had a certain situation that came up and she went above and beyond to see if she could accommodate me. She was quick, responsive, and able to fit my needs. I will just say that because of her, this store has won by business and I will be going back for all future glass purchases and repairs. You ROCK Gabriela. read more

Recently visited Eyeglass World to get some new lenses put in my eyeglass frames. I walked in and was greeted by Autumn, she was very nice and helpful. She told me that she would have to order in my lenses from the lab and it would take about 12 days. She called me when the lenses came in and I gave her my frames. She called me the same day and said they were finished. I went and picked them up. I put them on and was on my way. Very easy pleasant experience. I will definitely use these guys again. Excellent customer service! read more

This place is awful, I went in for a pair of eyeglasses, I showed the guy my dual insurance coverage, he kept insisting that I had very little coverage and It just didn't sound right, long story short I ended up with a pair of glasses that I was overcharged for by 128.00 dls, when I went to pick up my glasses I called the insurance in front of them and they realized that what I was telling him was true , even though they didn't apologize, eyeglass world said they would reimburse me directly into my bank account, they wouldn't give me cash even though my debit card had cleared , so after four days nothing was deposited into my bank account , I called my bank and they filed a claim , by the way when I went to pick up my glasses they forgot to put the transition that I had ordered, I had to leave my eyeglasses for an extra amount of time! I will never shop there again! read more

Great service friendly people but cheap eyeglass cases that's only thing seems like they could have gave you one nice one and one cheap one that he'll at least two pairs of glasses or a good price mine are more cuz of the lenses read more

I love this place! Went in for a quick fix- whichh took a hoot minute to correct. Mentioned I didn't like the second pair I had gotten and Brandi not only helped me get another pair that I DO like- she was ablE to swap out the new pairs or the pair that, well, for the pair I hated! XoXo Eyeglass World! read more

I put off getting glasses for so long because it just felt like a hassle BUT with Eyeglass World I walked in with my prescription and my new glasses were ready in two hours!! Crazy! The staff was super helpful and friendly and now I know next time there is nothing to dread about picking out new glasses! read more

Autumn was super friendly! The location was nice and clean, had my glasses ready to go, got an eye exam that same day! Over all super nice staff! read more

If I could put more then 5 stars I would was rec by someone I work with to come here let me tell you something! ******* worth it!!! The GM and assistant GM were amazing my wife got an amazing eye exam by there top tier crew and doc in the back! Figured out a prescription and we picked some lenses for the both of us! They even had an amazing deal where u buy 1 set of glasses get the second one for free!!!! The deal is honestly so good if you don't have insurance don't even trip the deal is almost just as good as if you do! Amazing customer service top tier crew! They need a raise! 10/10 experience read more

One of the perks of buying glasses from here is the protection plan and eyeglass services. Walked in to get my frames tuned up and Leticia was able to help me right away. Thumbs up for quick helpful service, thank you Leticia! read more

I don t care what anyone says, I like this place. Even though I had to take my glasses back to get the lenses corrected (they put in a slightly wrong one), they did fix them I mean, everyone makes mistakes - even you, right? I love the ophthalmology dept. they've been helping me get my bifocal contacts right for over a year - that's not their fault, my eyes just suck! We all hate spending all this money on our eyes and love to complain. But they do a great job overall. read more

Walked in with no appointment today, got an eye exam immediately, VERY friendly people doing eye exam.. helpful, friendly, knowledgeable.. AND THEN... I go out front to pick out and get fitted for the frames I wanted... Cinnamon could not have been more helpful and professional.. .. Extremely knowledgeable , wonderful personality, and only sold me what I wanted. I spent a decent amount of money in here today.. but I got everything I paid for.. a truly professional experience.... thank you my friends!!! (Ugly biker dude) read more

I had called in 2 weeks ago and spoke with Mayra and asked her so many questions over the phone . She was so patient and answered all my questions . When I came in later that day I was looking at the frames & then Mayra approached me asked if she could help me with anything or if I had any questions . And I was trying to figure out how much my vision insurance covered . She went out of her way to figure it out & also directed the right way. Anyways I came back the next day bc I couldn't make up my mind . I picked some glasses I wasn't sure about I told mayra I didn't want a black frames , then I came back to her desk . she paid attention to every detail of what color and shape I was looking for I didn't realize she looked around & found me these frames I would not typically go for but when I put them on I absolutely loved them ! She was professional & provided stellar service . I adore her ! She definitely deserved a big raise ! I would recommend Mayra to everyone ! read more

Bad experience/practice. Buy Oakley sunglasses, ask to have them fitted with prescription lenses as well. Glasses come back, no original Oakley lenses - same charge for frame. Manager is rude, and obviously ignorant. If I pay $210 for Oakley frames with lenses, then add prescription lenses to be made, gladly pay the upcharge. Glasses come back, Oakley lens, I was told I should have asked for them back when I place the order. Bad Bad Bad read more

This place was very professional and fast i was very happy with the customer service they had my glasses nice and adjusted for me on time . read more

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So I'm not going to lie , all the bums sitting outside and around this place always stopped me from checking this place out, but I'm glad I was able to get over my fears and enter this place. The staff was amazing I felt like they were always going above and beyond for me. Their prices were dirt cheap and the quality was impressive. read more

My husband and I came in to get new glasses and right wen we walked in we were greeted by Autumn. She had a huge smile on her face and let us know that she is here if we needed her help. We had a complication with our insurance and she took over and helped us so that we didn't have to worry about it. Which we really appreciated. After looking, I asked her to help me pick between two and she was happy to do it. I have driven past this place for years, never thinking of coming in, but my sister told me to check it out like she did and I was pleased. All in all, we had a great experience and are glad we came by. read more

Excellent service and Brandan and Gabriela hooked me up w a glasses tune up and also were so kind to donmy sunglasses as well. I love this place! I would not go anywhere else and the service and genuine customer service and conversation made me feel beyond welcome. Brandan and Gabriela are rockstar employees! read more

Eyeglass World provides excellent service in quality and friendliness all the time, from eye exams to neading a simple adjustment on glasses. Highly Recommend! read more

It seems like they're always closed. I got called to pick up my glasses and when I arrived they were closed, with no mention of closing early when they called me. I've been without my glasses for days now because I can't seem to catch them when they're open. I have a strong prescription and can't work or drive without them. Very inconvenient. I'll be sure to go somewhere else from now on read more

The staff at Eyeglass World is just *chef's kiss*. I went yesterday for an eye exam and to buy new glasses and every person I interacted with was a gem. Special shoutout to Dr. Steven, Autumn, and Jeremy! They were all super nice, funny, made sure to answer all my questions, and overall took great care of me during my appointment. 10/10 would recommend and will definitely be returning to this office for all of my future vision needs! Hope y'all have a great holiday season. :) read more

I sat on my glasses and went in to get them realigned. Was done in great time, only took them a couple of minutes and they were very kind while doing so. read more