I had originally gone to the Vista location to get my exam and glasses. The Vista location was closed and I needed to get my glasses fixed because they had broke on me with the slightest touch. Since they were closed, husband and I made the trip to the Escondido location and believe me, WAY better experience!!! We were helped by Chris Gallegos who is the Sales Manager and Alex Sanchez who is the Branch Manager. They both were SO incredibly helpful to both myself and my husband who ended up purchasing new glasses JUST cuz they were both so patient and caring. We wanted to give them our business for being so amazing! I not only got my glasses fixed, but they gave me replacement frames and my husband bought his new pair of glasses as well. ALSO, I am very picky with the adjustments of glasses to fit my face and usually it takes other people several times to get them right, if even close. At other locations the people get frustrated when I ask for adjustments....but Chris got them perfect in the first adjustment! YES!!! I am VERY happy with my experience at the Escondido Stanton Optical location and I will be making the trip there from now on just because of the Amazing employees and the way they care!! Thank you Alex and Chris!! read more

Update: A Positive Resolution After Contacting Corporate Offices at Stanton Optical After a frustrating experience at my local Stanton Optical store, I decided to escalate my complaint to the Corporate Offices. I'm so glad I did. Brian, the Regional Manager, personally called me to address my concerns. From the outset, he was understanding and genuinely concerned about the issue. Within the call, Brian not only apologized for the inconvenience but also issued a full refund, which was the solution I was seeking. During the conversation, Brian mentioned that Angel, the new Store Manager, should receive immediate training on how to issue refunds. This demonstrated a level of responsibility and a commitment to improving the customer experience at the store. It was clear that Brian took my complaint seriously and was taking proactive steps to prevent similar situations from occurring in the future. This experience showed me that Stanton Optical values customer feedback and is willing to take action to resolve issues. I'm appreciative of Brian's professional approach and quick response. It restored my confidence in their customer service, and I feel much more positive about my future interactions with the company. read more

I cannot express my gratitude for the associates at Stanton Optical at 730 Centre City Parkway in Escondido! The staff have ALWAYS treated me like family, not just a person, but family! A while back my eyeglass frames broke and I literally was depressed and frustrated because I could not read anything. Thanks to C.J. who remembered me from the very first day I went to Stanton Optical and knows how frustrated and depressed I can get without my proper glasses. I believe he may have put a rush on my order since my glasses came in a week before the expected date. Additionally, Gustavo, who fitted me for my glasses today was a great pleasure Working with Gustavo who made sure my glasses fitted me perfectly before I left. Thank you C.J & Gustavo for taking such GREAT care of me! I have had the best experiences every time I have been there, even when the results were not in my favor. I will NEVER go anywhere else to get my prescription glasses made!!!!The folks are THE BEST EVER!!!!!! I have and will continue to recommend Stanton Optical in Escondido to all! read more

Honestly I was impressed with the exam and free frame included deal, until I was informed I had a selection of the ugliest cheap frames possible to pick from. There was about 5-6 maybe of female frames that were super child like with florescent colors to choose from. I thought about purchasing regular priced frames but those to were low budget atrocious "designer" frames. Not at all what I expected and to be honest I would rather have gone to eyeglass world it was more expensive but at least the frames are quality that were included within the deals they had. The eye exam was subpar.... I was guided into a room where the TV started talking to me but I wasn't informed I'd be doing a exam with a person talking on a sceen. The machine testing my eyes had dirty lenses I had to have my consultant come in the room to clean the machine before proceeding on with my vision test. I'm not happy and had to pick frames I'll probably throw away soon as my online order from elsewhere arrives. Not happy at all total waste of money. read more

Last month I regrettably had to bring in my recently purchased prescription sunglasses from Stanton Optical in Escondido, CA. One of my lenses had popped out after wearing them four times. I did not feel that I was responsible for this or that it had happened due to my mishandling. Rather than arguing with me, the Stanton Store Manager, Nick Vitalie, listened patiently to my concerns. He suggested something that went way beyond what I expected! He recommended that we pick out another frame, similar style but of higher quality. He also proposed upgrading my lenses to prevent this from happening again! This more than doubled the cost of what I originally spent. Before I could protest, he generously offered that "Stanton Optical would cover this extra expense." Therefore, I highly recommend Stanton Optical! Thank you, Stanton Optical and all your employees for treating me and others as highly valued customers and standing by your products, prescriptions and services that provide quality eyeglasses! read more

I can't say enough great things about the crew at Stanton Optical. They've earned a customer for life. Eileen is such a pleasure. She took such care to measure the bifocals for my Mother. She also, made sure my glasses fit perfectly! Eileen is exactly what any business would hope to have in client relations. Also, I must mention Earl who helped give me what is a thorough exam, & is absolutely lovely as well. The atmosphere is comfortable & friendly. Their 59.95 deal is AMAZING!!! I literally walked out with my two new cute pairs of glasses. My Mom's will be ready in two weeks & only cost 79.95 for two pairs of bifocals & both deals INCLUDE the exam!!! If I could give them more then 5 stars, I would. Thanks Stanton. Esco. read more

I had an excellent experience at Stanton Optical during my recent eye exam. The eye doctor was incredibly knowledgeable and patient, ensuring I understood everything about my prescription. Earl, the associate who assisted me, greeted me warmly upon arrival and was extremely patient while walking me through the different lens options, benefits, and features. His attention to detail and customer care made the process seamless. The store manager also took the time to greet me during my visit and even shook my hand before I left, adding a personal touch to the experience. From start to finish, the customer service was outstanding, and I highly recommend Stanton Optical for their professionalism, care, and efficiency. read more

I visited Stanton Optical for the first time last week. I got a new eye plan (Eye Med) from my work so I had to change from what I had (VSP) for 21 years. I did a lot of research and came upon Stanton Optical. I was fortunate enough to be assisted by Eileen. She's a gem! Very polite, helpful and funny! She was able to help me navigate through my new plan and choose not one, but two pairs of glasses. She is efficient and knows her job well. Thank you Eileen for all of the help. I can't wait to get them. Their choices are excellent and there are many styles to choose from. This will certainly be my new eyeglass go to every year! read more

We had an appointment yesterday evening for my fiance to get some new glasses everyone who was on shift was very nice and professional he had an eye exam then chose his frames never expected to get 2 pair of glasses for the same price as we normally pay for 1 pair as well as a 2 year warranty which I have never hear of at any other eyeglass place the manager Alexander was helping us to chose the frames and he was very helpful and nice we had an excellent experience there and would definitely recommend to friends and family read more

This is by far the best experience I've had at a optometry office, the set up is really nice and the staff are very respectful, energetic, and defiantly make one feel welcomed. I'd highly recommend coming here if you are in need to get checked out, or just purchasing new frames etc... I was helped by Destinee and she did really good at explaining everything clearly so I was informed about the whole process of my purchase and the type of lenses that were best fitting for my face and my eyes, thank you ! read more

Needed new frames. Was recommended by a friend. Service was extremely friendly and helpful. There was a very nice selection of frames. Biggest surprise came when purchasing new frames. Buy one get one deal. The price was so much lower than all the previous places I went. I was able to get a pair in transitional frames too. I highly recommend anyone that is chopping for new glasses to stop by and take a look. Well worth it. Extremely happy with what I paid for. read more

Absolutely wonderful!! New with high-tech technology, but more importantly the staff was incredible. Super helpful and super friendly from the moment we walked into the door till the time we left. We would like to say a personal thank you to Earl for guiding us through the process of choosing the frames and the lenses. My husband got a really great deal purchasing glasses, as well as second pair of sunglasses. Thank you Stanton Optical!! read more

I had not been to have my eyesight checked in a few years, so I decided to checkout Stanton Optical. The experience was efficiently handled by Nick and the overall experience was very pleasurable because of the information given by the staff. The purchase was painless for my pocket-book and the purchase contained a bonus! I will go back to Stanton in a timely fashion in a couple of years! read more

Stanton Optical was great! They have a HUGE selection of frames, which was really helpful! And the sales associates didn't rush us or try and upsell at all. They got us in quickly for the appointment and the prescription was accurate. I was especially thankful for Lupe and Deanna, as they were very helpful and the glasses were ready the next day! Thanks Stanton Optical! read more

This place is amazing! I went in last week & got 2 pairs for $60! I have a strong prescription so waiting time is about 2 weeks but it's so worth it for that price! Alex & the staff were very helpful with my baby while I looked around for frames. Thank you for a great experience I definitely will be telling everyone to come & check you guys out :) read more

I'm new to Escondido, so I went to Stanton Optical because it was convenient. I got two pairs of glasses for the price of one, (regular and sunglasses). The free eye exam I received was going to cost me close to $269 out of pocket for the exam alone. The staff was courteous and very helpful. I can see great with my new specs! Check it out! read more

While on vacation, my daughters glasses broke. Deanna and all the staff were so friendly and helpful! They were able to get her 2 new pair of glasses made very quickly and even made her a pair of sunglasses and overnighted them to our next hotel! What great service! Stanton Optical saved the day! Thank you so much!!! read more

Went to Stanton Optical for an eye exam and glasses they are very friendly as soon as you walk I to the door. Never had a virtual eye exam before, it was kind of cool the Doctor on the screen was very nice. Overall it was a great experience. The staff is very knowledgeable and k ow whatbthey are doing. read more

I had 2 pairs of glasses that needed some work as they fell apart and I couldn't wear them. I was going to leave them and pay for it but Nick fixed them on the spot and would not charge me for the work. I highly recommend Stanton Optical for a great customer service experience, thank you! read more