I came into the store looking for a specific part, expecting a quick lookup or basic assistance,…read morebut left completely empty-handed. I asked an employee named Alan for help, but he didn't know how to look up the part or assist me, and simply told me to "come back tomorrow." It's extremely frustrating to waste time driving down in person only to receive zero effort or guidance. Store management definitely needs to step up and ensure employees are properly trained to look up inventory and actually assist customers.

There is a reason why you should come to this Ace hardware store instead of the other big box…read morestore. First, the store is clean with wide aisles, well lit and organized. Upon entering, you are greeted and offered assistance and direction to help you get to where you need to be. Saves you the annoyance of aimlessly wandering the aisles. Once you get to the proper aisle there WILL be someone there to help you. And that associate actually knows something! True that Ace won't have absolutely everything, but they will make the effort to find what you need and get you in the right direction. Recently, I was there looking for plumbing products for a repair. They had some of the parts but not all of them. The team took the time to help me find and order the missing parts online. The parts arrived at my home the next day...job done... Who provides that kind of service these days??? Ace does!

Literally a one stop shop. Was looking for a break light bulb for my car and every car shop I went…read moreto said they would need to order it as it isn't an American bulb. Me being inpatient, I took to the internet. To my surprise Ace Hardware in Ripon had 2 available. Who knew? I bought it online, was sent an email about 30 minutes later that my order was ready for pickup. This store is immaculately clean and organized. The staff is so friendly and helpful. This store has everything; furniture, food, tools, auto supplies, plants, toys, decor. I went to pick up my order and spent 45 minutes in the store (looking around). Their prices are very reasonable and would definitely recommend this business for all your home/auto needs.

I want to give a huge shout-out to Pierson at Ace Hardware in Ripon, CA. His customer service is…read moretruly exceptional -- the best I've experienced anywhere. He consistently goes above and beyond the call of duty, and it never goes unnoticed. Most recently, I called to ask if they had any recyclable boxes available since I'm moving in the area. Pierson took the time to get my information and personally made sure the receiving department would save boxes for me. He was incredibly thorough, thoughtful, and helpful from start to finish. I shop at this Ace often, and every single time I see Pierson, he's doing more than what his job title requires. He's proactive, professional, and genuinely cares about helping customers. He absolutely deserves a raise and would be a tremendous asset in a management role one day.

I don't know why there are so many negative reviews here. Every time I visit this location, they…read morehave the best customer service. I have always had a positive experience and will keep coming back here as a customer. Thank you team and keep up the hard work.

I usually shop at harbor freight in Merced close to home or Modesto close to work. But yesterday,…read moreI had to stop by here because I was running late coming from Stockton & by the time I get home the Merced location will be closed. I walked in, bought 2 items & signed up for the club membership, something that you pay not FREE, which is fine. But what really bother me, when I walked in, a guy asked if I need help since he saw me walking around looking for an item that wasn't where it was supposed to be. With his rude attitude and I just ignored it. But when I went to the cashier, I ordered something that was really heavy & asked if someone could help me load it. No issue there. Same guy again, But his attitude? Rude and ignoring the few questions I asked, even laugh at me when I was trying to help load it. I really hate that I spent $400 dollars at not my usual store, I was so close to return everything and just buy it the next day in Merced or Modesto. But I needed for that day I got it. Never again coming back here. I don't post his name, I'm pretty sure this is his not bad review.

Stopped in to get some lawn supplies found everything we needed fairly easy a little wrong way…read moreturns here and there some employees were very knowledgeable as to where things were located a small few directed us to the wrong location. But we finally found all the supplies we were looking for a few extras we saw along the way. Store was clean aisles free of debris so we were able to go through easily store was not crowded which was a plus. Items were in stock score Check out was a breeze with an employee assistance They are setting up their Halloween display and I will say it's awesome and creepy

Best place in Manteca for getting your home needs. Customer service has always been great here. The…read morestaff is friendly and knowledgeable. I appreciate when someone isn't sure about their answer they will find someone who is more knowledgeable. The selection is pretty good and they always seem to have what I need. Prices are reasonable and not over priced like you might expect. It does t hurt to check Costco though just in case because I have found the same product at a dramatically lower price there depending on the season.

I was told to go to this store for the Sprinkler parts I needed. I stopped by today and they had…read morethe parts I needed at a great price. They have plenty of parts for your irrigation needs along with an assortment of different rocks for your landscaping needs. I'm glad I was told about this business.

I came here in January for the free sandbags for the storm that was about to hit California. The…read moregentleman at the counter was very nice and handed me the sandbags. Everything was quick and easy.

Like their name implies, they have just about everything you would need for farming except for…read moreactual tractors. I've had consistently good experiences good experiences here. Typically get greeted by a cashier on my way in. The store is usually clean, organized, and easy to navigate, which makes it quick to get in and out when I know what I need. They carry a solid selection of farm, ranch, and home supplies, and I've been able to find everything from tools to pet supplies. The staff has always been friendly and willing to help if you ask, though sometimes it can take a few minutes to track someone down during busier times. Prices are fair, and they run sales often, so it's worth keeping an eye out for deals.

Drove my elderly neighbor to the store to get gift cards. Was able to find a handicap spot easily…read more I've been to TSC in two other states, maybe three. This one looked bigger and was warm in weather just over 50 degrees F. Christmas gifts were near the door and the gift cards were right in front on the cash wrap. We looked at the work gloves and Carhartt. I was surprised by the Carhartt prices, but the inexpensive clothes were thin, not that the store has anything to do with that. We checked the work gloves at Walmart later and they were slightly less expensive but you can bet that they wouldn't last as long. Employees were friendly and helpful. My neighbor handed the cashier $100 too much and the cashier made sure to let her know and counted the money in front of us to be certain.

Stopped by to pick up some parts with my Dad for a project he's working on in his home. Service…read morewas great. Everything you could possibly need for home projects or any sort of DIY project. They offer a Veterans-Military discount as well!

Lots of issues in the Appliance area along with the installation service they use. Had me purchase…read moreparts for installation that came with it, delivery times were changed at the last minute- very disorganized. And, after8 months, I still haven't received my rebate.

Excellent supply of products. They have such a great selection of many products, especially hard to…read morefind sized bolts, etc. highly recommended!

They have almost anything you could imagine in almost every size. It's my #1 stop. The prices are…read morealso very fair considering the availability and selection.

From the counter man to the forklift driver/picker, the friendly and efficient staff @ GSL…read moredelivered quality service and products. Went to pick up lumber for repairing an aging backyard gazebo, it was midweek and they were not especially busy at the front of the yard. Calling my order in would probably have saved me some time, but it took only about half an hour for them to pick and deliver my materials to waiting pick up truck. The order puller/forklift driver took extra time to select prime pieces of materials knowing this was not just framing materials and let me know if there were any unacceptable pieces, they would gladly exchange them. Great Customer Service. Thanks!

Worst service especially during Covid they want to do orders threw phone but never answer , once…read moreyou have made a purchase and takes more then 2 hours to get In touch with the sales rep while he's on his lunch 2 hour lunches is maybe why they can't answer calls worst service and still have not received my supplies

Always a great experience with Western. Account rep stops in regularly, and responds quickly to…read moreemail. Inside sales staff is always responsive and friendly. Prices are competitive on most items. Sometimes purchase through Western even at slightly higher price just for the service that comes with it.