Never in my life have I tried to support a down-on-its-luck local restaurant/business and then seconds later realized the same restaurant's high likelihood of demise within minutes of leaving. That's the case here for Squable though. For a restaurant that is dealing with COVID POSITIVE staff for a second (if not third) time, they are certainly not doing anything to help people that are trying to support their business. During this entire COVID situation, we've been trying to support solely local businesses and restaurants with take-out at every opportunity. Squable will no longer be included on that list.
To begin, we tried Squable for take-out brunch a few weeks ago. In spite of placing our orders online well in advance, we had to end up sitting in the parking lot (with both a baby and a 3 year old crying in the car) while the restaurant only STARTED one of our orders on the fly once we arrived for pickup since they had neglected to make it in the first place. We sat for 20 minutes in the parking lot with the kids screaming while the staff made the order that should have been completed literally at the same time as our other order (given that the orders were placed nearly at the same time online). Once we arrived home, obviously one of the orders was stone cold given that it sat in our car for 20 minutes while they made the other order that they forgot to make originally. Even the quality of the food of the "hot" order made on the fly was mediocre and tasted clearly like the rush-job that it was.
Cut to today. Trying to support a local business on it's first day back open after having yet another employee test positive for COVID, I drove the 20 minutes to the restaurant in the rain to try to take advantage of the "half price at the bar top after 9pm" French Cheeseburger promotion (that is very clearly promoted on their online menu). I arrived at the restaurant at 9:05 to find a total of 5 people sitting at the bar. There were large swaths of the bar closed off to aid in required social distancing (which is fine and should be in place for public health). While surveying the situation at the bar and realizing that with only 5 people, the bar was "full", I was approached by a staff member and asked what I needed. I stated I was trying to do the half price burger promotion at the bar. I was informed that I would have to wait at least 20-25 minutes to sit at the bar (which was not going to be possible given that I needed to be back at home to help with childcare asap). I asked as an alternative if I could just take-out the burger given the "full" bar top area. I was told that would not be possible as the promotion was dine in only. I stood there in awe. Here was a restaurant that was likely struggling (as ALL restaurants currently are) that was literally turning away business and a customer that had made a special effort to come specifically to their restaurant and to help in the process of getting them back open after their multiple COVID positive staff member snafus. During that moment of contemplation, I was offered no other alternatives (like "Hey, come sit at a table in the dining room and let me honor the promotion even though you're not sitting at the bar" or "Let me make an exception to the 'dine-in only' rule since you've come to support us during this difficult time for our restaurant"). There was none of that. Just a sorry and a turn away from the employee to carry on with their business. I wished him "good luck" with the business and went elsewhere to support a local restaurant that was not resting on their laurels or feeling "fat and happy" with the "full" house (read half full restaurant by law) they had.
EVERY restaurant is struggling during these odd and difficult times. Most are going out of their way to accommodate their customers in hopes of earning more repeat business or new customers. Squable is not that place. So when the likely inevitable time comes that Squable ends up having to close its doors, blames it solely on the COVID crisis, and asks why did our business fail, I hope the management looks back on this message and realizes that, yes, the demise of the restaurant was partly due to the pandemic. However, they also need to realize that their likely demise came from their lack of innovation or willingness to pivot/compromise in order to maintain and not alienate a customer clientele that is trying to support local businesses at every turn. Southern Goods (the restaurant at this location prior to a business ravaging fire) was such a great restaurant. We were hoping for the same with Squable. I guess we'll look forward to trying whatever business goes into the spot when Squable closes, which seems like a high likelihood given how they are treating their customers that are trying to support them during these times when every small business is struggling. read more