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    Sprint Store

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    11 years ago

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    T-Mobile

    T-Mobile

    3.2
    (21 reviews)
    0.2 mi
    Virtual estimates
    Shipping

    Super stoked to do business with T-Mobile. They had all the answers made it real simple not only do…read morethey have military discount. They also discount for seniors. Baba Bubba bang Thank you for my Internet service where I could never get it before up in Falbrook. You guys were rock

    I've had an extremely frustrating experience with this T-Mobile store. After purchasing two new…read moreiPhones in January, my mom dropped off her trade-in phone directly to a store representative. Unfortunately, the employee failed to follow proper protocol by not checking in the phone or adding any notes to the account confirming it was received. Later, I started getting notifications claiming the phone had never been turned in, which created months of problems and stress. I've spent countless hours speaking with representatives trying to get the trade-in credit I was originally promised. Then, after all this time, they suddenly claimed they "found" the phone but said it had "screen damage" and refused to honor the credit. If the store representative had done their job correctly in the first place, the condition of the phone would have been documented at drop-off. There was absolutely no damage. Instead, their negligence has left me paying more every month while fighting to fix an issue that was caused entirely by the store. I will continue appealing this because customers should not be treated this way. Extremely disappointing customer service and lack of accountability.

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    Verizon

    Verizon

    2.8
    (38 reviews)
    0.1 mi
    $$

    I came in to get a wireless charger for my phone, but it wound up not working at all. Case on, case…read moreoff, my phone, my wife's phone (both iPhone 16s, mine a Pro, wife's a Pro Max); just plain didn't work at all. Just a total dud. It was a Verizon-branded unit, if that makes any difference. So I bring it back to get it returned, since the receipt stated it was allowed under their 30-day return policy. I spoke with the same person I'd gotten it from (Chris) and he flat-out tells me "We don't take returns." Like it had been drilled into him or something. I push back, pointing to the receipt, and he says "Yeah, we don't do that here." Only when the manager (or someone I assume is the manager) comes back and hears what's going on, does the manager step in and affirm that yes, they do take returns, just not on screen protectors. Which makes sense, since those are one-use items that you can't peel off of a phone and restock. So I get my money back and leave, but no one really acknowledges or apologizes for the mistake, or the crappy product, or try to fix my issue and see if I want something else. Long way of saying... poor service, poor products, poor management, and clearly, poor training of the sales staff. I like Verizon as a brand, but this store could really use some help.

    Purchased a phone here a couple of weeks ago. Unfortunately the salesperson (youngish female) was…read moreso busy trying to upsell me that she made a mistake on my order and had to start all over. While I went in for a phone only, she said you really need a case because "leaving without a case is like driving your car without a bumper" . Then I really needed a screen protector at like $70. Because "leaving the store without a screen protector is like driving your car without a front bumper". She used this tired line at least 3 times, after which, had I not been so far into the purchase process, I would have walked out and gone to an Apple Store. I always try to shop local but with Verizon I'll need to look elsewhere next time.

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    Verizon
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    Sprint Store - mobilephones - Updated August 2026

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