I can't recommend them high enough. It was extremely easy to make an appointment to bring my car in…read moreto get evaluated. The staff was extremely nice and courteous. I requested certain work to be done to my car and they said it would not be a problem. The technician explained what would be done to the car and approximately how long it could take. When I dropped my car off to have the work performed, the staff again was extremely nice and told me about how long to expect the work to take. In less time than expected, my car was ready and it looked fantastic. I highly recommend them for any type of auto work you need. They do an amazing job. Extremely high value and quality work. I feel the prices are extremely reasonable. You won't be disappointed with their work.

I took my 66 chevy to Scott back in may for several small jobs , he did a excellent job fixing all…read morethe areas i asked him to do and fixed some things that he saw , this guy is a true craftsmen who has a passion for his job.I highly recommend his shop especially if you have a antique car. Robert B.

Arlington Collision Center is a dirty place but - you know what - body work on a car is a dirty…read morejob. I lost a confrontation with a tree recently and my car needed some body work. I called several places, all of which sounded awful over the telephone. I selected the closest place to me which was Arlington Collision Center. I got a date and a time but was clearly told that it was NOT an appointment, only a suggested time that might work. I walked in and, guess what, Jeff saw me immediately. He was thorough, friendly and knowledgeable. I have nothing but high praise for him. When I could not decide whether to use my insurance, he presented me with an estimate that would work whether I did so or not. One glaring exception to the high quality of work here is the receptionist. I did not get her name but she was bad over the telephone and she was worse in person. Kind of rude and I think she knows it. As long as Jeff stays there, though, I will be happy!

Terrible experience. Went in to simply get a quote for my car after getting in an accident. The…read morelady who "helped" me was probably the rudest and most unhelpful people I've had the displeasure of speaking to in a long time. She is definitely not fit to be at the front desk or any customer service role for that matter. I had to walk out and find somewhere else. I would rather drive around with a damaged vehicle than be serviced by those people. If I could give -5 stars I would. Do yourself a favor and go anywhere else.

We recently went through USAA and used them for our car's repairs after getting into an accident…read more We had Jon G. help guide us with getting the repairs done and he kept us updated the whole way through. From getting our rental to ensuring we were aware of all the damages and what to expect in terms of cost and time frame, he made sure everything was done right. That doesn't happen often at car shops. I'd recommend coming here for sure.

I wanted to follow-up on this review. Sadly, it's worse. I was doing some filter changes on the…read morecar. Easy maintenance but it does require you to remove the tub in the frunk. I opened it up and lo and behold, it was missing the fastener that joins the backer to the windshield washer housing. THEN, I'm removing the fasteners to wash the AC radiator and what do I find stuck on the inside of my bumper? Tools left behind by the "technicians" at CarStar. Ridiculous place. Never go there. They can say, oh, we're so sorry. We strive to do X, Y, and Z. But you fools literally left tools inside the bumper. Do you have any idea how bad that actually is? I wouldn't trust you to deliver my newspaper.

King street did a phenomenal job on my car! My new BMW was scratched, and another shop quoted me at…read more$2000 (lol) to fix it. King street quoted me at $1,000 to fix the paint. I dropped it off Monday and it was ready Wednesday. They even washed it for me and cleaned the inside. I am very very pleased with this. My car Is so precious.

Recently, my car was swiped while I was parked along the street. After filling my claim with GEICO,…read morethey recommended King Street to do the repairs. I made an appointment to drop it off a few days later. The shop was prompt with honoring the appointment and got me in and out quickly. I also appreciated that they have an Enterprise rep on site, so I was even able to pickup my rental without having to travel somewhere else. I was told it would take a week for the repairs. They called to follow up a couple of times to keep me updated on the progress. When I picked up the car, I was very impressed with the quality of the work. Hopefully I don't have to get another repair, but if I do, I will definitely bring it back to King.

I am very happy with the service provided at this BMW…read morelocation/collision center. Andy was amazingly helpful, knowledgeable, friendly and professional . Kept me updated periodically on the repair status of my car. It was repaired very nicely and returned sparkly clean! Highly recommend! A+

I WISH THERE WAS AN OPTION FOR NEGATIVE STARS. RUN, JUST RUN FROM THIS PLACE…read more I am beyond disappointed with the experience I had at BMW Fairfax Collision Center. I brought in my 2025 BMW M850--a $120,000 car--with very minor damage to the rear passenger door and quarter panel. Multiple body shops estimated the repair at around $2,000, but because the car being brand new, I chose this shop specifically for their claim of being BMW-certified and capable of delivering factory-quality work. That was a huge mistake. I scheduled the repair with Andy and clearly stated my expectations for a factory-quality finish. I was told the job would take about 10 days. Instead, it dragged on for 5 weeks. The excuse? Insurance underwriter was "new and in training." Meanwhile, I had to pay an extra $430 out of pocket for a rental car. To make matters worse, they billed my insurance $8,500 for a repair that should have been straightforward. When I finally got my car back, the paint job was shockingly bad. Orange peel, overspray all over the exterior--and even inside the car. Completely unacceptable. After I complained, I had to wait another 2 weeks just for them to arrange a rental so they could fix their own mistakes. The shop manager, Henry, promised he would personally oversee the repair and said it would take 2 more weeks. Then things got even worse. After those 2 weeks, Henry contacted me asking if I was the second owner of the car. He claimed that the front fender and A-pillar had been previously painted, which is why the color didn't match. I told him I bought the car brand new and I am the only owner. He then suggested that sometimes cars are damaged during transport and repaired by dealers without disclosure. Now their "solution" is to strip half the car down to bare metal and repaint it--for the THIRD time. I also reached out to BMW USA, and frankly, they seem completely uninterested in helping or holding their certified shops accountable. It really makes you question what "BMW-certified" even means. If they can't handle a minor paint repair, I would not trust them with anything more serious. At this point, I genuinely fear for the condition of my car. Save yourself the time, money, and frustration--take your car anywhere else, even Maaco. And honestly, even making that comparison feels unfair to Maaco. Avoid this place at all costs.

My car was rear ended and the whole back bumper was crushed. All the electronics and sensors had to…read morebe replaced. They did a great job, on time and kept me informed of what was going on. I would definitely use them again.

Best auto body place ever. It's rare to find good will these days but this place gave some good…read morewill and provided excellent service and friendly attitudes. The front desk staff, and the mechanic Gary, are all top notch folks. I'll take my car here anytime and especially tell my friends about them too. I've been to a few collision places unfortunately but this place is top notch and my top choice.

Repair after fender bender. Complete front fender / bumper…read moreLeft panel to front door. Hub cap left front wheel. Replaced Front alignment. I can not tell new parts from original parts/color. A good match for a 10 year old weathered car. In addition, roof and trunk to rear bumper had road tar. Not just a little. A lot!. They took it upon themselves to clean it completely to my surprise. Finally. This car had not been vacuumed in at least 5 yrs. The inside looks like a new car! Thank you RAMS AUTO JCAN929@VERIZON.NET

Brought in my daughters car for some body work. After they reviewed the car and explained exactly…read morewhat was going happen, they gave me a time estimate of when the the repair would be finished. They completed the work exactly on time, and kept me up to date almost daily with text messages through the process. They were very professional and courteous. They also went above and beyond to fix a minor problem that was preexisting on the vehicle. I have always had trepidation about body shops, but Ram's will now have any of my future business. I will certainly recommend them in the future. Great job and thank you!

Recently I had my car serviced here. Making appointment was ok I had mentioned that I also had a…read morebday coupon for a complimentary car wash. At first my advisor J. Gardner was giving me the run around on how to get my car wash done. I had to email a few people and eventually it was handled well. On the day of my appointment, my advisor J.G was great. He informed me throughout the time i was there. They have a small waiting area. However you have access to free waters and sodas... lots of Dr. Pepper! I love how transparent they are. Definitely will return to get future service work.

Lindsay Collision repaired my VW Atlas following a deer hit, let me just say that Carlos Araya was…read moremy body shop manager and he kept me informed from beginning to end and also did a superb job in working with my insurance company all the way through completion! Carlos and Lindsay Collision showed me that they were for the customer and I will be sending all of my business their way! Their work is spot on.