Ron was extremely helpful with my repair. Courteous and professional. If I could give more than 5 stars, I most definitely would!

Still a 5 star on my tennis tutor . Works great at 31 years old. I am 70 now and I think it will out last me. Love this ball machine. read more

Sports Tutor - Update on my 1993 tennis tutor machine. Replacing battery. Absolutely built like a tank. It works like new. 31 years old. - Sporting Goods Near Me - Burbank, California

I called yesterday to fix a part on my tennis tutor plus player and Ron answered the phone and was very helpful and friendly on the phone. I came in today to pick up the part and Ron provided some of the best customer service I've ever received from anyone. I just bought my machine recently and he took his time to show me how to replace it myself. Thank you so much Sports Tutor and Ron!!!! I couldn't be more happy to own equipment with a company that has such great customer care and attention to detail. read more

So my first time coming here, brought in my tennis machine for service. Let me tell you, I am coming back here! Ron did an amazing job. It's working better than when I first got it. Literally service excellence, they are unmatched! read more

The best ball machines on the market and the customer service is second to none. Ron and the crew are aces.

I came to the store to purchase a replacement tennis ball machine and I was incredibly impressed with the efficient service afforded by Peter Martinez. He truly prioritizes customer satisfaction. read more

I bought a basic machine so long ago I can't remember...over 20 years ago. I haven't used it for about 15 years because I bought a newer model that I use about twice a week (think I paid about $2400 originally for the new one). Their service is outstanding. Ron has always been helpful & so has Peter Liu. They sent me some plastic side panels at no charge, when I broke one of mine . I've had the battery replaced once on the new model...they cleaned it & put on new wheels (even though I didn't need it). The machine is outstanding too. In addition to ball interval, elevation, & ball speed (which any machine should have), it can put topspin & underspin. It has basic, intermediate, & advanced settings, as well as alternating from side to side or random placement. read more

My tutor machine had been giving me issues for a while, my ball feeder wasn't working, I also had issues with ball consistency. Peter set me up with Ron, and they went above and beyond for me!! The feeder works amazing now, and the wheels are perfect. I couldn't be happier with with their customer service, and overall product. I'd recommend this place to anyone recommending buying a ball machine... THESE GUYS R THE BEST!! I'll be back - JR read more

Sports Tutor - Wheels on my tutor plus - Sporting Goods Near Me - Burbank, California

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Peter Liu of Sports Tutor has been incredible to work with. He's incredibly quick to reply, has deep knowledge and has an incredible personality. We're so appreciative of his expertise and the Sports Tutor baseball product. read more

I would like to recognize and commend Peter Martinez and sports tutor team for providing an amazing customer service experience, starting from my first call to customer service for tennis ball machine repair that has been sitting in a shed for 15+ years to delivering machine in a brand new condition in a fastest possible time. They honored their quoted repair cost even after finding internal parts severely damaged with wiring chewed and gross rat stuff everywhere. Communication/updates was excellent along the way, and delivering and picking up machine was efficient. Amazing customer service! read more

Customer for life and I mean it! Best service department with outstanding service. Any issue there is advice and if needs parts to resolve with one phone call. My Wilson is hanging in there if needing a replacement in the future I'm committing to this outstanding company. Thanks so much read more

This business is world class!! Seriously, I do not leave a lot a reviews. I also don't ramble on. To the point I took my tennis machine in for repair. The motor would turn on. I couldn't get it to throw tennis balls. I left it would the niceness gentleman ever. His name is Ron. He promptly repaired. He did not try to hustle me or sell me a new unit. He charged me a reasonable. Bam! Fixed. I left shocked because he once again treated my bank account with respect! Thank you Ron. read more

The customer service is excellent. They helped me fix my 5 year old machine and made it work like new. Highly recommend

Amazing customer service! Ron was suuuuper helpful and kind when my pro lite was malfunctioning. They have a customer for life!

The very best service in the United States. I am not kidding! I love the ball machine so much! I have been using it for the last 18 years. I recommend anyone to buy a machine from Sports Tutor. read more

I walked into the sports tutor salesroom 20 years ago- I was the proud/tired father of a 4 year old a 2 year old and newborn twins. Needless to say at the end of the day once our brood was finally asleep and our tornado of a house was put back in place I either needed a stiff drink or some exercise. I was an avid tennis player - the trouble was it was hard to find a tennis partner at 9pm. Enter sports tutor. A friend told me to drive to Burbank and they would solve all my problems. And he was right! The amazing staff at sports Tutor set me up with a ball machine and I am proud to say that it is the best purchase I have ever made. The salesperson was friendly and knowledgeable and because it's a mom and pop operation they are always available so here I am 20 years later, a proud owner of the SAME BALL MACHINE which the people at sports Tutor have tuned up over the years. What an investment! This afternoon I drove back to Burbank and bought a ball machine for my 22-year-old son who has moved to Wisconsin. They threw the shipping in for free and were as friendly today as they were 20 years ago. THANK YOU SPORTS TUTOR! 20 years from now I hope to by my grandkids a ball machine! read more

I purchased a Tennis Tutor Plus ball machine directly from Sports Tutor on May 25, 2011. After more than thirteen years of moderate use and battery replacements, the ball machine still works perfectly. Last week, one of the top ball hopper flaps finally broke. As usual, I called Sports Tutor, and a representative answered my call quickly. Within a week, they sent me the broken part and the complete set free of charge, including the shipping. If you are planning to purchase a tennis ball machine, I highly recommend Sports Tutor. Their customer service is excellent, and they are very friendly and knowledgeable. read more

I would like to recognize and commend Ron and the crew at Sports Tutor for their exceptional customer service. On more than three occasions, I have been amazed at the way they stand behind their product and do whatever it takes to satisfy a customer. It's like a trip back in time to the "good old days" when you actually were able to speak to a real person who knows the product and has the knowledge to resolve the issue, instead of being transferred, or put on a long hold, only to speak to a string of representatives who are not very helpful. Most companies only focus on the sale. After the sale is complete, you're on your own. When I purchase a item like a ball machine, I'm thinking ahead to what kind of support will I get if something goes wrong. Knowing that I can speak to someone who will take the time to remedy any issues I may have, will keep me as a customer. Phenomenal customer service! Kudos to you and your staff! read more

I ordered a mini pickleball tutor from this merchant. The merchant called me to verify my identity, billing address, and shipping address. I found out that the merchant later contacted my employer (a university medical center) and pressed my assistant for information (making her uncomfortable). When I questioned Peter (the gentleman with whom I spoke), I was told this is a routine practice to "protect both me and them." I've never heard of such a thing, and I never consented to my employer being contacted. I think this is completely inappropriate, and I cancelled my order. read more

Absolutely best customer service. I read they were good but, I got to witness it myself. I received a Tennis Tutor ball machine second hand, it was not working. Customer service, James, gave me a couple of things to try. Second bit of advice was the charm! Great to see they care about their products even if your no the original owner. This probably would have ended up in a landfill somewhere but, thanks to theit great service it's been granted a second life!! When this machine finally dies, I know where my hard earned money is going! read more

My daughter plays varsity tennis and the tennis tutor has been gold for us. This review is not about the great machine though, it's about the great customer service Jim and the team provided me. Years of tennis balls hitting the plastic flaps caused them to break. I was able to go over the shop in Burbank today and get new ones. Thank you thank you. read more

Sports Tutor Inc could write a book on good customer service. I don't know what to expect when I called them and I was pleasantly surprised. The part I ordered arrived 4 days via USPS. What good service. read more

this company is the best! my aunt bought an old tennis Tudor 15 years ago for her son. it worked great. about 2 years ago she sent it back to Tennis Tudor for a repair: they cleaned the machine up for her, did extra things to make it run better free of charge and returned it to her.. they were great to her. I played with the machine about 3 months ago and it was running great. love this company! read more

I purchased a pickleball Tutor plus ultra to improve my game. Was told a paddle won't improve your game, but drilling with a machine will. I was speaking to John Crowley of pickleball Central who recommended the machine I purchased. I am very pleased with the machine, but the customer service is in a class by its self. read more

The guys who work here have amazing customer service. I cannot rave enough. My machine broke so I went to them to purchase a new motor. Initially, the man who welcomed us was very defensive and inquisitive. It turns out that he was just really wondering if it was the motor or something else. After many questions, the men there took us into the back for parts. One of them ended up giving us a free piece. Went home, sadly it wasnt the right piece. I called in and the person answering told me to brinf in my machine. A few weeks later, they took a look at my machine. After a week, they called me back for a pickup. I arrived there at 5P which is the time they closed. Luckily, someone saw me and gave me my machine anyway. Included was a receipt of all the changes that were made and they practically made me a new machine for free!!! LOVE LOVE LOVE!!! Thanks, Sports Tutor! read more

WOW!! What great service!! I've had my tennis tutor for over 20 years and it needed a complete overhaul, batteries, electric wiring, all rollers, shoots, wheels, battery charger, broken plastic pieces, etc..you get the picture. I dropped it off (Burbank office) and a very nice reception person greeted me and introduced me to Ron. Ron said he would fix it and call me at the end of the week when it was done. He got very busy and couldn't get to it. So he said he would fix it and send it to me. To my surprise is was soon fixed and sitting on my front porch. Because it was not done when promised Ron did not charge me a penny, not even for shipping. I basically now have a brand new functioning machine, good for another 20+ years!! WOW!! What great service!! Thanks Ron. read more

I recently purchased a Tennis Cube from Sports Tutor. It is well constructed. The advertisement said that is it is for beginner and intermediate level players ( I am an intermediate). The only issue is that intermediates hit and return a lot of topspin balls. The balls being delivered from the tennis cube have a back spin on them. So the ball sits up upon bouncing, rather than kicking, meaning that I cannot work on improving my return of a topspin shot. Topspin mastery is a huge part of game improvement. Frustrating. read more

I can't emphasis how professional of a service this company provides. I have owned a Tennis tutor ball machine for about 7 years now. Recently I ran into a problem where it won't start occasionally. After swapping out a few parts and still couldn't fix it. I ended up bringing the machine in to them. Ultimately Ron and the team was able to fix it for good. Very happy with the outcome. If you are looking for a tennis ball machine, you should seriously consider getting it from them as their customer service is top notch. read more

I received a "Hand-Me-Down" Tennis Tutor Model 2 Machine from my Dad. I rodent had got into it and damaged a bunch of the wires. After a couple of weeks of tinkering I had everything working except the elevation (would go down, but not up). I called Tennis Tutor, talked with Ron. He agreed that it probably was the switch, and he said that he could get me one. I had my credit card in hand, expected to pay 30-50 dollars with shipping etc. Ron wouldn't take my card. I re-affirmed that my machine was definitely out of warranty. He said that Sports Tutor would handle it, shipping included. WOW! With this type of customer service, and the way Sports Tutor backs up their product. If I ever need anything this company sells I will buy it, regardless of the price. The level of service that stands behind their product out weighs anything else. Thanks Sports Tutor. read more

After dealing with Sports Tutor, I truly value products made in the good ole USA. Bought my Tennis Tutor 7 yrs ago and it's been sitting in my garage for the last 6.5yrs. Didn't realize that not operating it would cause the battery to die. Called Sports Tutor up and spoke with Jim who was extremely knowledgeable. He asked me several questions and determined that I would need a new battery and would be able to ship it to me the same day and have it delivered via Fed Ex by tomorrow. The price of the battery was $50 and after tax and shipping, it was only $67. Not bad at all. I would recommend anyone who wants a tennis ball machine to buy one from this company. They have knowledgeable employees and they will still be around if your machine breaks down several years from now. read more

I just bought my Tennis Tutor a month ago from a retail tennis store. Unfortunately, it didn't come with a remote, I contacted Sports Tutor and they mailed me the remote. I was a little perplex because it was just the remote with no instructions. I contacted them and Ron said he would send me the instructions and the tools. I was prepared to wait a week for the arrival but it came the next day. I'm not good at assembling things so I had to contact the store for guidance, Ron assisted me and I was on my way. Well Sunday came and I went to try out the machine but ran into problems, apparently I didn't put it back together correctly. I contacted Ron and explained my issue he then said to send him a picture of the inside of my machine. I did and he saw what the problem was and was instructing me on what to do, he was willing to stay on the line while I try to resolve the issue. I told him I will try and give him a call back once Im ready. Well I had an idea what needed to be done so I completed it and confirmed with Ron what I did was correct. Well my machine is working properly, but more importantly the customer service that I received from Ron was exceptional and so gratifying. I want to personally thank Ron, you were simply amazing. And after reading other reviews I see why, thank you so much. read more

We have had a tennis tutor machine for years. When we recently had an issue, we called up and got helpful support and service from Ron. This is really good. Thank you so much. read more

I wish all companies provided customer service like Sports Tutor. They have gone above and beyond to help a customer across the country troubleshoot and repair a 15+ year old machine. When we figured out the problem, they provide warrantied replacement parts at a very fair price. These machines are an investment, but they are quality machines with quality people behind them to help you get the best out of your investment. read more

I can not say enough good things about SportsTutor and the service they provide. I had a machine that was starting to act weirdly, (level controls and oscillation only working when plugged in) and Ron went miles above and beyond expectations to make sure I received the correct part to fix it. The machine has been working perfectly since then. :)'s all around! read more

Best customer service I have ever had with any company I have interacted with. Peter Lui has been phenomenal with technical help on my pitching machine. I highly recommend Sports Tutor, not only for their products but their people as well. read more

I bought my Tennis Tutor #2 in 1999 through a local tennis shop. These tennis ball machines use lead-acid batteries that have an expected life of 4.5-5.5 years (from the battery manufacturer's spec sheets). When the battery died in 2007, I ordered a replacement from Sports Tutor and it arrived quickly. I regularly charged the new battery to keep it healthy, but it still died a few days ago. I researched getting equivalent batteries from other sources, but decided that the slightly uncommon nature of the batteries made it easier to get them from Sports Tutor. It cost a little more, but I doubt that any online site could have matched the customer service at Sports Tutor. I ordered the replacement battery Monday afternoon, UPS delivered it midday Wednesday, and an hour later I had a rejuvenated ball machine. Dealing with Sports Tutor was great. read more

This company's customer service is out of this world. I have an old Tennis Tutor that was not working correctly Jim and James work with me on the phone to troubleshoot the problem. They were execeptionally patient and stay on the phone with me until the issue was corrected. I also brought the machine to their office for a tune up and they delivered the service on time as expected. They also added a bracket for the core without addition charge. I am so glad we made the investment on Tennis Tutor machine years ago. read more

Bought a Tennis Tutor ProLite ball machine from Sport Chalet about three years ago. Sport Chalet did not ship a battery charger. Called their customer service and they said it does not need a battery charger. I called Sports Tutor, and a gentleman shipped me a new battery charger via FedEx right a way. A few months ago, my son hit the balls so hard and broke a flapper. I called Sport Tutor and a gentleman sent me not one but two flappers. Great product and great business/customer service. read more

I bought the tennis ball machine in 1993. In 2016 there was a minor problem with the machine. I called James at Tech Support and he diagnosed the problem over the phone and sent out the piece by mail. No charge. OMG. Nobody does that. The machines work great. They last forever. The service is beyond belief. read more

My wife and I stop the office today for a tune up and to replace the battery on our Tennis Tutor 4 plus , which haven't been used in several years since our daughter went off to college on a full tennis scholarship and now our Grand daughter is next girl up. We had such a great experience and the customer service is the best ever. We were initially greeted by a very pleasant lady , who referred us over to Ron. Ron was the best ever, he's customer service skill is second to none and his knowledge of the products and helpfulness is uncanny. Every Blue moon , I find people like this, it was our treat. I felt so bless !!! Thanks Tennis Tutor read more