ANTONIO IS THE ABSOLUTE BEST!!! He is the lace master and got my son SET with shoes, perfect…read morelacing, in a hurry and the whole staff was amazing, LOVE YOU GUYS!!!! You saved my Christmas for my whole family!!!

This was in my top 5 worst big 5 experiences, and yes there have been many! I left a review last…read moretime about a Collect and how great they were but this time all she greeted me with was dirty looks. I was getting helped by a young man with blue eyes and light curly hair, i'm not sure of his name but he was the only highlight of this trip. I've never felt such one-sided animosity from someone I didn't even know. This girl must be delusional to think everyone is against her I hope her days get better and she should smile more she's be much prettier with a nice smile! Have a good day sweetheart and maybe learn something from the young man!

I came in looking for a wet suit off season and first a nice guy went asking around and came back…read moreto tell me it was low stock, then the shoe section guy for Saturday night was very helpful bubbly & friendly with me. Then there was Korbi! She went ABOVE AND BEYOND. She helped me try on a wet suit that was way too small & helped me get it off & then came to find me in the other section and found literally the only wet suit pants that would work. SHE WAS AMAZING and made me feel so comfortable amidst my poor timing of coming at closing therefore chaotic. She was even supportive when I lost my phone. Then Savannah was my cashier and she was so helpful with everything I was carrying, patient with me, let me run back & get my phone made sure I got the 20% off and so much more. GREAT HUMANS!!!

One of their larger locations giving that flagship vibe, REI Burbank is conveniently located with…read moreplenty of parking and shopping options in the Burbank Empire Center. Outdoor lovers rely on REI for the best gear selection available. With local competitors gone, REI is the only option now for good mountaineering, hiking, camping, cycling, running, rock climbing, and general use gear. Membership has it's benefits, and it is for life with an annual rebate to keep you coming back. The brand selection available here is absolutely all inclusive. From high end labels such as Patagonia to the house brand, availability for all price points is refreshing. Smart shoppers will look out for their sales and clearances. Often giving excellent opportunities to obtain the best for cheap. With a return policy that no others can beat, sometimes shopping elsewhere is ridiculous. A staff that is friendly, knowledgeable, and attentive shopping here is always a pleasure.

* 3 stars for the store * 5 stars for the employee that…read morehelped us with glove steaming! I wish I got the young gentleman's name because it seemed like he was one of the only ones in the store who 1) knew where things were 2) could perform an assigned task 3) actually help us out. The reason I am saying this is because we went to the cash register upstairs and the cashier was uncertain that the service was downstairs. Not a big deal, she radioed them and confirmed where we could go. Easy. We go downstairs and show that cashier the glove (brand new, just bought for christmas) and that guy did not know how to do the steaming services, which was also fine because he asked another staff member who helped us, HOWEVER, the first guy told us the cost of it (which there is no cost because after a certain price glove it is a free service). The second guy (bless him) corrected him and stated the price of the glove and why it's free. As the worker was breaking in the glove the other guy cashier asked him multiple questions about where things were, if they did certain services, if he could help this other guest. Honestly that cashier guy was doing NOTHING. This is all in the midst of our guy fitting the glove which consists of steaming and banging it with a mallet which could be dangerous! Just seemed like an unprofessional thing to do. Now maybe this guy was new so I'll give him the benefit of the doubt but seriously it seemed like he didn't even bother trying to figure it out on his own before turning the the gentleman helping us. All in all the service was great, he was knowledgeable and answered the questions we had! It seemed like there was a large selection of inventory and some decent sales. I would go back if I needed something from dick's specifically

The golf service was EXCELLENT! Mark Kim was super informative and also gave some tips in putting…read more Having someone with 40 years of golf experience is priceless. He changed the grip on my son's putter and even gave recommendations if we decided to upgrade. Glad we chose Dick's for our golf needs.

I stopped by this Sports Empire store to look at some of their Dodgers gear for my nephew. When I…read morevisited the store during the afternoon on a weekday, I was the only customer inside. When I entered, a worker greeted me and ask if I needed any help. I told him I was just browsing at their Dodgers gear and he told me where they were. The have a decent amount of different teams gears so you'll likely find what you want here. The price is on the higher end but it's official licensing. The store felt right at certain times because there are just so much clothing and apparel inside.

Sports Empire is a new sports/apparel store in Burbank's Town Center Mall…read more It is located on Level 3 near Sears.It opened recenlty (this summer), I didn't know about it but I was walking around looking for this kind of store. I was doing early shopping Christmas and I needed a Dodgers t-shirt for a gift. I stopped by and the store is big, very well stocked and organized, you can find gifts with all LA teams emblemas on, t-shirts, jackets, hats, pajamas, bubble heads, you name it, they have it. Prices are a tad high, but this is normal with this kind of merchandise. The selection was very good so I found what I needed. Customer service was very good, the gentleman working here was nice and helpful. Great resource, easy to find, easy to shop at. In and out pretty fast, pleasant shopping experience!

My kids and I love this card shop! Maddy is always very friendly & takes the time to chat with my…read morekids, teaches them about their cards & always gives them extra goodies. She makes the kids feel so special, and they are constantly asking to go to this shop. Even other customers often give my kiddos their cards, such a child friendly place! It's hard to find a Pokémon store that is welcoming & good with kids. I definitely recommend to parents with Pokémon-loving kiddos! Wonderful atmosphere & kind and attentive employees.

Stopped in to look for some baseball/basketball cards for my son. The employees here are absolutely…read morewonderful. They are extremely helpful and so kind. This location has a greater sports selection than Glendale, but both locations are wonderful. Everything is displayed nicely and prices for singles are reasonable. We will definitely be back when we are in LA area.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!

Breaks my heart they are permanently closed. I've shopped there since I was a teen. Sadly I was in…read morethe hospital on their final days or I would have been there with cash and a truck

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

Came into Dick's Sporting Goods to buy shoes for my son and paid cash. The cashier (Skyler)…read moreinspected every $20 bill like it was counterfeit, marked each one, and counted them three different times. My total was $254 and I handed her thirteen $20 bills. I understand checking bills, but the way it was handled was excessive and uncomfortable. Paying customers shouldn't be treated like suspects for using cash.

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

First visit ever was for a bat and the staff was very knowledgeable and helpful. Second visit was…read morefor torn glove stitching at the finger, and they fixed it on the spot, no issues. Prices are more than reasonable and it's obvious they have a love of sports and respect for young players learning the games...

I know this store has been here in Studio City forever, which is nice, but I have never visited…read moretill recently. I was looking for a cooler (certain brand, size) to replace the one we have been using at picnics for many years and it starts to break a bit here and there. I saw on line that they carry the same brand, same model, just a new look. It was on sale, so I had to stop by, right? I was in the area, so it was easy, but didn't park in their lot. Big store, but not overwhelming, with lots of merchandise, great selection. It was easy to find the cooler section, they had the model we were looking for, on sale, so we picked and chose since they had a few and off we went to pay for it. Nice customer service, good shopping experience. We will return since it was so easy and fast to shop here!

Love Big 5 Sporting Goods! Everyone who works there is super sweet, very helpful and kind souls…read more Eric & another gentlemen with blonde hair went above and beyond to help me with everything that I needed today ;)