I live in the area and go here pretty often. They're my go-to for fishing gear and ammo. They…read moreusually have some great finds in clothing too at surprising prices. I never considered leaving a review for Big5, but during my last visit, I was helped by Pedro and it was a completely different experience than the usual. He knew his stuff, put in a lot of care towards being helpful, and pointed me in the right direction with everything i needed. Not to mention, he's personable and FULL of good vibes, while being super professional at the same time. I couldn't be happier with my visit and am compelled to go back just cause of him. The whole store seemed to operate fluidly under his care, as i kept seeing his interaction with other staff and other customers. What a rare and true asset to this company!!!

Nobody wants to help . They'll chit chat even after making you wait. Unprofessional that nobody can…read moreassist and they'll direct you to someone else who can't assist either.

Took my grandkids in for camping snacks and supplies. They loved that they could sit in the tent!…read moreAll the sales people were super helpful, thank you, especially Gene and the guy who works in sleeping bags.

Shop at Arcadia REI. I'm never coming to Burbank REI again. The bike shop manager doesn't care if…read morecustomers wait more than being told it'll take 30-60 minutes to change tubes. Two guys including the mgr are just standing around chitchatting while a frustrated obvious newbie learning as he takes longer than usually to replace the tire and tube on one tire. I ask if one of the guys chitchatting could do the other tire so as to be more efficient. He just kept asking me to sit down and he'll be done in 10 minutes. He obviously was not used to changing tire tubes. It costs $48 for the labor!!! I am currently w/a strained back. Such a rip off. I could have gone to bike kitchen and done it there with help. I foolishly thought getting it done at REI would be faster and with good customer service-I was very wrong. Recommend giving your business to local bike shops!

I just bought a glove from there and KEVIN helped us out! He was amazing! And knew so much and…read morewhere everything was. So friendly as well. Next time we go, we'll ask for Kevin's help!!! Awesome accent by the way!

Girl with the eyebrow piercing is super unapproachable. Goes from happy conversations with her…read morecoworkers to instant frown when customers ask for help. The other girls were nice enough. Not the biggest selection. I normally go to the actual stores because customer service and full selection is just better. Name tags should be more visible.

I stopped by this Sports Empire store to look at some of their Dodgers gear for my nephew. When I…read morevisited the store during the afternoon on a weekday, I was the only customer inside. When I entered, a worker greeted me and ask if I needed any help. I told him I was just browsing at their Dodgers gear and he told me where they were. The have a decent amount of different teams gears so you'll likely find what you want here. The price is on the higher end but it's official licensing. The store felt right at certain times because there are just so much clothing and apparel inside.

Sports Empire is a new sports/apparel store in Burbank's Town Center Mall…read more It is located on Level 3 near Sears.It opened recenlty (this summer), I didn't know about it but I was walking around looking for this kind of store. I was doing early shopping Christmas and I needed a Dodgers t-shirt for a gift. I stopped by and the store is big, very well stocked and organized, you can find gifts with all LA teams emblemas on, t-shirts, jackets, hats, pajamas, bubble heads, you name it, they have it. Prices are a tad high, but this is normal with this kind of merchandise. The selection was very good so I found what I needed. Customer service was very good, the gentleman working here was nice and helpful. Great resource, easy to find, easy to shop at. In and out pretty fast, pleasant shopping experience!

Please allow me to tell you just how good this business is…read more.. The Burbank shop has a wide selection of all kinds of singles (sports, Pokemon, One Piece, etc.) that are accurately priced. There's a large variety of sealed product, too. The staff (Nathan, Daniel, E.J., Marvin, etc.) are super-friendly, knowledgeable, and relaxed. Plus if I want to sell/trade cards, it can be done very quickly - no entering your name into a computer then waiting 20 minutes for somebody to look at your stuff. The percentages paid are generous and fair. Finally, they have extended hours so it's convenient to swing by after work or at night to score the items you want. The Glendale location is mainly manned by Sam and he is great to deal with on all levels. The selection is pretty good meaning the showcases are well-stocked. While there is no buyer in Glendale to sell your cards to, the Burbank location is close-by anyway. I have recently had a plethora of satisfying transactions at both L A Sports Cards shops and they have definitely earned my loyalty. Highly recommended!

I was really excited when i found this clean store close to my work. They offer up many products…read more Service is good and the people are cool. Unfortunately, their prices are worst among the many stores that I frequent. I can only say this about their One Piece product.

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

It's an army surplus store- what's not to love? Came here to…read morebuy some pieces for a Halloween costume and ended up walking out with much more. Prices are amazingly low for the quality.

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.

Review is for a man working in 8/30 in the afternoon around 4pm!…read more We stopped by looking for some hiking hats and couldn't find any in the store. I stopped someone while he was walking the hallways, not knowing he was assisting someone else, and he pointed me to a section of the store before continuing to help the other customer. When I got to the section, he was magically there to tell us of the three types of "hiking hats" they have in the store. Unfortunately, they didn't have what I wanted in stock but he also followed up with some nearby stores. Super helpful - made our trip so much faster! Thanks so much!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

We wanted to check this place out because it was recommended as a good place to get inexpensive…read moresports and exercise equipment especially during Covid. Upon entering everything is sorted in sections, they have a variety of things for sale and they have signs for trade ins or buying your old things as well. Some items are expensive because they are the higher quality or limited editions. They also sold used bikes and many you might need to ask staff to take a look at quality and price. We looked around and we asked about the bikes and was able to try one of them to see of it'll work for a particular body size. The staff were very helpful and they all helped answer questions. Overall, I think of we'd like to get something and don't have to spend much, we'd come back and ask and hopefully they have it!

Great place! Customer service is very knowledgeable. Would come again. Helpful place. Great…read moreselection of items

Hello Big 5 Sporting Goods - Studio City!…read more It's been a hot minute since I strolled in and found some fun finds, including a par of awesome combat boots in my size (13). Even though I was more on a browsing expedition with one item set in mind the Big 5 Sporting Good Crew of SC was super friendly, personable and very much supportive of one another as well as all customers in the store. It's a boutique style Big 5 - located on Ventura Place between Laurel Canyon Blvd and Radford Avenue, parallel to Venture Blvd. I don't pop in much as other locations speak to me a little better in terms of what I need or might be looking for. All locations could use a modern update or some tlc - it does feel a bit like a 90s time capsule... I did luck in a portable fan, double AA battery powered and perfect for a humid and/or super sunny day. Batteries are reasonable here as well. Good deals on sporting goods, beach gear, apparel, indoor and outdoor goods. I can't remember the last time I saw a Big 5 that carried firearms but this is one of the locations. Obviously they aren't loaded and it's all about safety first, but it caught me off guard with so many families and kids in the store. They carry a huge variety of everything from tents and canopies to baseball gear and softball equipment. Swimwear, camping things and even have in-store as well as online sales, deals and coupons. Street and private lot parking with access through the alley, making it easy during Sundays with the Farmers Market direct in front along the street. Hours vary through the week, but service and selection is always consistent.

I am happy Big 5 still is here I would rather shop in store than on line. Especially when I get…read moregreat customer care service from someone like Tory at the studio city location. She started by assisting me on the phone and having the clothes ready for me to try on when I got there. She was friendly, helpful, and knowledgeable. Thank you Tori for making my shopping quick and easy.