Zero stars for JF at Spin cycles in Gibsons.
Took my Kona in for servicing, found out they gave my bike to another customer looking for
their son's bike. A couple weeks later I got my bike back, no compensation given. Ok, these things happen.
A year later I took my Brodie in for minor servicing. After a month of delaying they finally
told me they had given my bike away Again, this time to an angry customer demanding his brodie. After another long month and a half they eventually tracked the bike down. Returned it to my house waiving the minor cost to check the brakes (the original repair from nearly 3 months earlier). As feared my bike had been ridden hard and clearly sustained visible damage to the frame. Unfortunately due to a foot injury at the time I was unable to test ride the bike so it was Hung up. Finally able to try the bike, on the first pedal strokes the gears didn't work properly and Jammed. Took the bike back for repair, derailer was bent and shifter cable pinched. most business's would want the chance to "make it right", Turns out JF is no Mike Holmes. On a follow up phone call with him, not asking for him to cover the $100 but just wanting to discuss the situation, he immediately lost his mind, yelling and showing off for
his employees. "you've got your freebie", "you're not telling the truth, you're forbidden, you're forbidden". I believe in English, he's just banned me from the store. Is this guy for real?
Believe me JF, the last thing you have to worry about is getting my business ever again! The whole experience was completely unbelievable and unprofessional. read more