I'd give this place a zero, but I have to settle for 1 star. I am visiting Squamish for 10 days and decided to pick up a bike on Marketplace. The next morning I found the back tire flat, so I walked it over to Corsa Cycles given their proximity to where I was staying. So, with bike in tow, I was directed to the back where the service stations were. There was already 2 people in line before me with nobody remotely close to the area. As we were waiting for anybody to show - another few people got in the queue for service and still no Corsa employees in the area. After about 10 minutes, somebody wandered up to the register asking if he could help the people in front of me. We found out quickly he could not since he'd been there only two days. While he was talking to the people in front of me, I noticed a person standing in the doorway talking to somebody I could not see. Said person looked over several times and could see a queue of 5 people waiting, but did nothing. Finally, the new guy went back to the doorway for help, and amazingly, 3 other people emerged from behind the doorway.
Some guy, whom I'll assume was the highest ranking person of the 4 employees, blew off the first couple saying he'd have to order the part and didn't want to because they were in the process of moving. I stepped up with my bike and asked if they could quickly put in a new tube, to which he replied no, they were too busy and they had to prepare for the move next week. It was apparent to me that this individual didn't want to lift a finger to help anybody at this point in time because of the big 'move' activity they were all engaged in. I laughed a bit given there was NOBODY working on anything and 4 people standing in a doorway for at least 10 minutes. Worst case, it would have taken somebody 10 minutes to install a new tube. All that aside, what really pissed me off is what occurred next. I told him I was just visiting for 10 days and didn't know the local businesses yet, so I asked him where I could actually get my tire fixed. He knew exactly what type of bike I had and what kind of tire tube I was looking for - and knowing all that, this guy gives me the Bluebird Coffee Tuning and Rentals place. This place, as I would find out when I walked into the door, sold/rented/serviced nothing but RAD electric bikes. So, this Corsa employee, knowing I was new to Squamish, knew the Bluebird shop could not help me, sent me there anyway. There are some adjectives I'd like to use in this review, but it would distract from the point of horrid customer service and abject arrogance of this person. read more