We have had them rservice and repair several bikes over the years. They have been reliable about providing accurate estimates of price and completion of the repairs. We recently had an urgent need to repair and upgrade one of our bikes, and they were very prompt, and I felt the price for repair and upgrade was very reasonable. (We needed to put a rack & pannier on one of our bikes). They were really outstanding on this. read more

We dropped by after phoning them first as I explained that my granddaughters handlebars had become loose. The bike was new and the shop where it was purchased was a distance away and the bike seemed unsafe to ride. Within 10 minutes they had the bike fixed and they refused payment. He was a very capable and nice young man. I hope they do well here in Hastings sunrise! read more

After wandering around for awhile to even find a bike store that is open in Vancouver, I went to fix a flat tire on my bike. The guy was super professional, told me exactly was was wrong (I had punctured the outside of the tire as well) and had it fixed. Didn't overcharge and everyone was super friendly. Happy to have a bike repair place here in Van. read more

A disheartening experience for both MacTalla and I--a new customer. I will only state the facts and remain objective--(what I see, hear, touch, smell, or taste). I dropped off my bike to have a rear flat tire fixed, but I also asked they investigate a clicking sound. After a few days, I received a call and learned that there were several issues with my bike. I was quoted approx. $250 for the parts. I was conflicted but safety was paramount to me and for Mactalla, too. So, I gave my authorization knowing I was going to incur an expense well beyond the cost to repair a flat tire. Approx. a week had passed, and I called to check in. I spoke with George. He said to come the following day to pick up my bike. When I arrived, the bike was not ready because they found another issue that required an additional part. I was told that this specific part was needed for all the other installed parts to function at 100% capacity. I could have declined and chanced on whatever capacity my bike was capable of at that point. But my safety was #1, right? So, I authorized them to proceed. (Now, some of you are probably thinking what a fool I was at this point. Sorry to disappoint!) Furthermore, they had to source for the part because of C-19 and high demands on bike parts. I get that this would delay the work even further. Miraculously, a part was found a few days later. At last my bike was ready! Total was $402.00. (Yes, I know, I could have bought a brand new bike! Again, sorry to disappoint!) I tested the bike on the side street and noticed that the rear tire was softer than I would have expected, but I trusted that they fixed it. Also, I didn't want to return because of fear of incurring more expenses. However, two days later, I took my bike out of our apt. bike storage and rode less than two blocks until my rear tire went completely FLAT--I wanted to cry. I called and they said that they would fix it on the spot! After their inspection, they found a piece of glass. I may have run over it, unfortunately, or they may have missed it during repair, they said. Regardless, it will cost $20 plus labour and taxes. (Okay, readers, I hope what happens next will make you slightly proud of me.) To summarize, my partner basically gave them the "What for!" (Sorry to disappoint that it was my partner and not me.) Their escalating conversation took place outside the entrance. Basically, we didn't want to pay again for the additional cost to repair what was the initial problem to begin with--a REAR FLAT TIRE. We had just spent $402.00! After 20-25 mins, the owner signaled his staff to return my bike and the tire was fully inflated. Two days later, I went to check on my bike in the storage, and the rear tire was FLAT. (As you can probably guess after this, I am not a confrontational person. Some may think I got "ripped off"; others may think that it's partly my fault because I didn't stand up for myself.) Do I ask for a refund for the amount that I paid for my tire because it is still flat? No--here's the reason... I am a long-time customer of numerous businesses in the lower mainland. They provide me with guaranteed service and compassion in exchange for my loyalty and referrals. I paid Mactalla money in return for a bike I still can't ride. They may have taken $402 from me, but that's all they are going to get from me in my lifetime. Going forward, I will request for a total quote before I authorize any mechanic to repair my bike. The quote must include the following: cost of parts, labour, and taxes. Bring that quote to another bike shop and compare. For ME, the deciding factor is not who is the cheapest, but who have earned my trust and, in return, I'd be their long-term paying and loyal customer. Thank you for reading. read more

Best place to buy a new bike! These guys were so accommodating. Am a nurse and was working on a COVID unit so had to isolate myself but had totalled my old bike. They let me order a new one through them even though they never do that. Turned out to be too small for me and they were so nice went above n beyond to get me the right fit. Highly recommend! Thanks so so much!! read more

I recently had my bike in for brake work and a new drive train. The work done was good, but a part was left off my bill which I had to come back and pay for. Had I known that there was an extra $100 unaccounted for in the invoice, I would not have agreed to extra work which has now put me over budget. Again, the work was well done, but the headache and annoyance of the experience will not have me returning. read more

Great shop with great staff! Knowledgeable, solution-ortiented employees with experience with mountain, road and commuter bikes, components and gear. In my numerous interactions with staff I have experienced great customer service, and quality help with challenging bike-related problems (wheel building, etc.). I regularly recommend this shop to friends and family in the area. This has become my go-to shop in Vancouver. read more

Had some bad experiences here. The owner is pretty rude and they didn't fix my bike on time. When asked about it, he seemed very indifferent as if it were no big deal. No genuine apology and nothing to rectify the situation. If anything, he tried to make ME feel bad about it. I just wasted a week waiting for a 2 hour job that wasn't even done on time. I've read a lot of other reviews on this place and I'm not one bit surprised to see that my incident seems to be a common one. They don't seem to have good time management and organizational skills nor do they have the politeness and courtesy to ease the situation when they mess up - which seems to be pretty often. Bike shops are a plenty in Vancouver, I don't think I will ever feel the need to have to go here again. read more

Waited for more than 2 weeks for a new derailleur This will probably be my one and only one star. I'm not handing these out like candy. So I have had a horrible experience with these guys. I brought in my bike for a new derailleur install, They mentioned it was going to be in 2 days - which is totally fine. 2 Days later, I receive a phone call saying that the bike was ready and I could pick it up between 4:30-5pm - which was when I was going to get it anyways. When I got there, the bike wasn't ready yet and they mentioned I could pick it up next day, which again is not a problem. The next day rolls around and big surprise, the bike wasn't ready yet... again they tell me it's another days wait, however, this time I told them I would be out of town after the next day and would be back in town 2 weeks later. Finally the big day comes around, i'm ready for my bike and still they haven't installed it yet - as this was my third time there,I wasn't expecting much. I tell them again I am leaving for business for 2 weeks, and since i wasn't going to ride it, hopefully it will be ready when I come back - i give them the details of when I'm coming back and when i'm expecting my bike When i'm finally back, my bike is not ready yet. By this time, (2 weeks later) I am asking for my bike back - they manage to calm me down, and I end up waiting there while they work on it - which took a long time They do get one star however, for offering me 1/2 off on the repairs. So Long story short 4 trips, lots of waiting, lots of driving to these guys... and nothing. I was going to buy another bike there as mine was getting old.... but I ended up buying somewhere else. Sorry for the bad rating Mac Talla, but you dropped the ball here. Never going back again. read more

The sales guy is nice and their website is excellent, however, their service and post sale support leaves a lot to be desired. I bought a bike from them and I'm very happy with it, however, when I brought my bike in for service and adjustments, I asked, "so you'll call when it's ready?", answer: "nope, ready by 5pm tomorrow". I asked, "ok should I call to confirm?", answer: "nope, it will be ready." I show up tomorrow at 5:30 and the same guy tells me, "oh we completely missed it, uhhh, I guess I can do it right now". Takes it into the back for 15 mins and then rushes me out. Obviously a rushed job on my bike, no apology and disorganized. read more

I was biking in the neighborhood going down Adanac and I got a flat tire...which is the worst especially when you are getting into your ride. I looked up the closest bike shop and walked to Mac-Talla. I walked in and greeted and service was good, and I got my repair fixed within 15 mins. Even there was some people looking at bikes, they still managed to squeeze my emergency tube replacement. A flat fix and tube replacement was like $18.50 total. From the looks of the shop, it's a typical neighborhood mom and pop, friendly and the bikes were mainly commuter bikes. They had a few on sale but a small selection. One thing I noticed they are very patient with their customers and looking at bikes, no pressue. I was impressed with the sales lady saying to a customer "I understand it's a big purchase so thinkg about it". If you are looking for a commuter/urbany bike you should take a look here. Not much selection for Mountain bikes and no full suspension. This is definitely more of a city and road bike store. read more

Hello, Recently bought a new bike for my 8 year old. We had poor experiences with the previous owner in the past and had never planned to shop their again. However we heard there was new ownership and the place was being much better run and more customer friendly (which what you want of course as customers:). Visited the store and the new owner was quite knowledgeable and also very passionate. Both about making sure we got the right bike for our child but also about making the store be the one the local area went to because of the quality of their service. He put this out there very passionately due to the reality of dealing with people like us who only remember the past owner and I respected him for this. I would recommend everyone at least in the Hastings/Sunrise - East Village area make this their go to place for all their biking needs. read more

This is my go-to bike shop, though I've never bought a bike from them, they've got many amazing steel frames and bikes in the shop to drool over. They do less Rivendell-Velo Orange 'retro grouch' stuff than, say, Dream, and more classic rendezvous style steel rides: Colnago, De Rosa, Tommasini, Cramerotti... Last I was in I was looking for someone in town who could order a Velocity A23 tubeless rim... no luck until I tried Mac Talla. Steve had just gotten some in stock and got me one quick, and cheaper than buying online and paying shipping. I will be back! read more

horrible place. ridiculously expensive and I can only conclude they are a scam given that my tune up of over $350 was duplicated 2 months later with a recommended tune up of the same amount when I went back for a tweak. they obviously didn't remember I had just been serviced. but we're more than willing to explain to me the importance of the same adjustments they had just performed at great cost. this guy is ..... figure it out read more

Nice-looking shop with terrific service. Staff is top-notch and friendly. This will probably be my go-to shop for all future repairs, etc.

They are located about 2 blocks from my place and I thought to myself: "awesome, a shop within walking distance for all my biking needs!". Well, not so much. I was initially interested in a cruiser style bike for riding the seawall, getting some exercise and potentially ride to work. When I entered the shop, I was initially treated well by the salesguy and he was helping me trying to figure out how they could help me but within a few minutes the owner chimed in and basically said that they didn't cater to other people than commuter riders. He went on like this for a while and treated me like I wasn't the kind of customer they were looking for, instead of perhaps steering me in the direction of other options they had. The way he spoke to me made me feel embarrassed and how he kept referring to "his type" of clientele gave me the impression that I wasn't worth his business. I ended up going to another bike shop and turns out I didn't even purchase a cruiser after all. I ended up with a light, fast hybrid after they took the time to listen to my concerns and treated me with the utmost respect the entire time. And I ride it to work as well--I am a "commuter" after all. Even if they are located a mere 2 blocks from my place, I absolutely refuse to give them any of my business! I have even put my bike on the bus all the way to downtown for a flat tire. read more

Went in for a small (but confusing for me!) chain repair job and was sorted out immediately by the friendly and knowledgeable staff. Excellent service. Will def be returning. Thanks. read more

Wow, the service is impeccable. Not only did I get the best vine ever, but i also had the best time too! Went for the service, left with a few new friends. BIKES 4 LYFE! read more

Can't maintain the bike they sold me. Charged an arm and a leg but not able to do a complete job so had to take the bike elsewhere to complete the maintenance. Does not stand behind the bike they sold me. Spokes breaking soon after purchase, which has never happened to me with other bikes, even of the same brand. I was charged multiple times for fixes until the warranty ran out and I was told that maybe the bike had a bad wheel to begin with, and they would be happy to sell me a complete new one. I like to support local businesses, but this one doesn't deserve it, they'd get zero stars is it was possible. There are lots of bike shops and mechanics in Vancouver that care about their customers, this isn't one of them. You've been warned. Also, it has been my experience that Brodie bikes have been consistently lower in quality over the years - I've owned 4 and each has cost more and been more trouble. This isn't necessarilly the fault of Mactalla, but they chose to sell the product and I will stay away from both. read more

Took my bike in for a tune-up. When I got it back it was making noises it wasn't making before, returned to the shop and was told the bike didn't come with the right components in the first place and I'd need to buy different ones to stop the noises, even though it absolutely was not an issue before they worked on it. The person was condescending and it felt like he was irritated by my returning with this problem. He didn't fix it. Now my bike ride has a noise component it did not have before. Not impressed. read more

I have mistakenly approached this business on four occassions and have been treated very badly every time. When I complained to the owner (I was lead to believe he was the owner) about the first bad service I received he became belligerent, made up a questionable excuse (lie?) for that employee's behaviour while intentionally trying to embarrass me by making it seem like I was out of line expressing my concerns. This behaviour and lack of customer care could have been excused if it had happened once, but it has happened three times after that with differing degrees of uncalled for rudeness and disregard. I would caution anyone taking their bicycles here to be fixed. I for one look forward to a new bicycle shop opening in the Hastings Sunrise area that offers great service from a friendly and knowledgeable staff who know the importance of treating their customers right. Shame on you Mactalla! Perhaps it's time to close your doors and take up some other pursuit. Customers please BEWARE! read more

Have to seriously disagree with half the people below me - I've had nothing but great experience with the staff and the service here: I went in with a broken chain just as they were beginning to close and the owner, Steven, was friendly enough to stay open longer, check out my bike, lend me a beauty loner bike for the time being (just after meeting me) and had my bike ready by the following morning. I would highly recommend these guys to anyone! read more

It's unfortunate that this store is so conveniently close to my house because the customer service is absolutely dreadful. I brought in my bike one day and not only did they tell ME to tune part of it up before paying THEM to do a tune-up, but upon arriving to pick up my bike several days later, to my dismay they had told me with contempt and even a slight smug laughter, that they had not even started on my bike. All this in front of a customer whom he seemed to know quite well as they had a laugh about it. I was shocked, embarrassed, and disappointed as I had literally just bought the bicycle (used) and did not get a chance to give it a good ride yet. However, I was understanding and returned 30 minutes later as instructed. Once again, he informs me that it is not completed yet and another 30 minutes will do. At this point the store was closing in about 5 minutes, so I courteously waited outside so when they were done they could immediately get the chance to close up and go home. My mistake. Over half an hour later they are finally done. I pick up my bike and I am once again disappointed, this time to find out they had not done a few things they had promised they would do. I ask them nicely if they could before I left so I wouldn't have to come back again for such a minor thing (I mean after all, I did PAY and this was part of the JOB). But for some reason it seemed to be too much to ask of them to do the job they got paid to do. He agitatedly groans and very pompously tells me to come back tomorrow even though it was literally a 2 minute job. I would have done it myself but I don't have the proper tool at home and regardless, I paid for something - I want it. He argues that he already stayed 30 minutes past closing time to work on my "stupid" bike. Personally, I just found that hilarious, and by no means do I intend to sound pontificating but my sentiment is that if anything, I stayed an extra hour because you didn't do the job you promised you would have done a week ago. In fact, you didn't even start on it until I came in to pick it up. Now you're getting upset at me because I'm merely asking you to finish the job I paid you to do? I'm sorry you're such a busy man and didn't have the time (more like care) to work on my bike (even asking me to do some of the work), nor did you have the time to finish the job (not only on time, but finish period), but at least take into consideration the customer's POV and not only your own selfish one. I stayed the extra hour, NOT YOU. read more

Steve, the owner of Mac-Talla took excellent care of me and my bike. He was very helpful and let me know all the options for fixing my bike that I thought had a much bigger problem then it actually did. I purchased some extras that I had been putting off, but felt confident that he would help me make the smartest choice for my needs. I bike to all my clients, everyday, and rely on my bike for my main mode of transportation and he assured me it would be done on Sunday so I could have it to get me back to work on Monday! It was ready when he said it would be and the price was exactly as quoted, not to mention a few extras thrown in... What a fabulous experience for a novice biker to have, as I really didn't know what to expect or much about bike repair. Thank-you thank-you thank-you Steve for making me feel very welcome and really being passionate about what you do and truly wanting to help! So refreshing to get exceptional service from a local business and it feels good to support local and know that the quality or service doesn't suffer for it. I would highly recommend Mac-Talla Cycles to all bicyclers, novice or other. read more

I've been here a few times to get a constantly flat tire repaired and every time the staff acts like I'm a burden and the service is often not on time. I asked for suggestions on how to prevent my tire from going flat so often and was told I had been "unlucky". Low and behold, after visiting another bike shop I was told I needed a new tire, not just a new tube. Not only have they lost my business, but I hope this review deters future bikers. read more

This is really handy to me, and to the bike path. The people who work at/own Mac-Talla are really helpful and nice. And unpretentious. They seem to have a lot of reasonably priced bikes and accessories for sale, but I've used them more for service. I love my bike and I love places like this. read more

Strange customer service. Didn't even greet me when I came to pick up my bike. Just plain rude. Sorry but I go to places where I like the people providing service!!! read more

I went into Mac-Talla with high hopes! I live in the neighbourhood and am always eager to support small business to help our community grow. As a bicycle commuter having a bike shop in the hood is very desirable. I unfortunately had a bad experience. My bike needed a lot of work, $325 worth, I was easily swayed to do the work and told my bike would be ready in four days. When I returned on the 4th day my bike was not ready, I was told by the owner that he forgot to order my wheel and would be re-ordering it that day. I was annoyed that no one called to tell me this but brushed it off, people make mistakes. I was told to return in two days. When I returned on Monday my bike was still not ready and again I did not receive a call to tell me not to come in. Long story short the owner made another mistake with ordering my parts, the interaction was quite unprofessional he was swearing and visibly angry which made me very uncomfortable and I wanted to get out of there as quickly as possible, I was told my bike would be ready at the end of the week and I was promised a call. Finally, 10 days after I brought my bike in, I received a call that my bike was fixed. When I returned to pick up my bike the owner was on the phone and didn't give me the time of day. I told the mechanic that the owner had promised he would sort me out, when the mechanic asked the owner what sort of discount to apply he said 10% discount on parts which ended up being about $15. This didn't even cover the extra $40 I had to spend on transit to get to work during the extra time while I waited for him to order my parts. This felt like a real slap in the face. I thought after my first visit I had developed a rapport with the owner, that he valued his customers based on what he said about the previous owner. I felt very undervalued and taken advantage of. I was so patient with his mistakes and I really expected to be treated better. At the very least I would have expected him to pause his phone conversation and speak to me when I finally came to pick up my bike. Sadly this will not be the bike shop I frequent in my neighbourhood and I will not be recommending them. read more

Happy these guys opened in the hood. They serviced my bike and were nice and knowledgeable.

New Owners and they ROCK! I witnessed him interact with several customers during my visits there too. He was thorough. Customer service focused. Transparent about potential cost and then actual cost making sure you were on board the whole time. Informative and educational while never being condescending (say what!?) He was even loyal to respecting other shops in the industry and resisted bad mouthing. He was efficient and skilled with my bike also going a extra mile. Punctual. Hard working. And friendly all the way through. Was more than refreshing. Usually this shop has been my emergency go to when needed but will definitely be used more frequently! I was so impressed by them today. Think his name is Ross. I am a avid cyclist and year round bike commuter so I have my fair share of trips to the bike shop. As a woman I also have my share of a whole range of experiences going. I have already recommended him to three other avid cyclists and realized I should write a review. read more

I used this place for a few years of great service. New staff are horrible. Asked for a kickstand on my bike with repairs, and left for over 2 weeks. Came back and no kickstand, plus recommended a lot of work I did not need on pick up...on pick up... after 2 weeks, you'd think they would call and tell be before I came in to pick up, and yes - I did leave my phone number. Knocked it up to one chance bad experience. Left another bike - asked for tune up and new brake pads. Quoted 85$.Got recommended work worth more than the bike was brand new. Told bike was unsafe when it was currently ridden 2 hours per day for years. Ended up paying over 190$ for a tune up and new brake pads on an old bike that ran the same as when i dropped it off - no better. WHy would I pay this much for a bike only worth 200 to begin with. I refused the suggested work only to be double teamed and shamed that I was risking a serious crash etc etc etc. Showed up to pick up my bike and unauthorized work done on it for $100 more!!!!!!I will never go back to this place again even if it was free service read more

I had to make an account just to post this review... This shopped opened a while back and I was ecstatic to see a bike shop closer to home! When i went in for the first time i was warmly welcomed by the staff there (whom I don't know the names of) I constantly go to this shop to get my work done and buy any new tools/ parts that I need for my bike. The prices are just a bit over your regular shops but they get the work done professionally. I see that some people have had some bad experiences with the shop, but i strongly recommend you go to this shop! i recommend all my friends to go the Mac Talla cycles to get their bike work done professionally and in a timely manner. read more

I'm a bike commuter from the Tri City area to Downtown and I am always looking for a good bike shop to help me out. I lucked into finding this place when I had a flat - it's central East Van on Hastings - their service is excellent and they really give you that local neighborhood bike shop feeling. I like their hours too - 8AM to 7PM now - this works great for me to drop my bike off on the way and pick it up on the way home - catch a bus to and from. I'm always having troubles finding a shop with hours like these. read more

Bought a very expensive saddle there. They could not be bothered to inform us that we needed to get a separate $5 bracket. Called about it, then went in person. Both times were very rude and insulting. Will never shop there again. read more

Bought a bike from them and the staff was nice & accommodating. But brought it in within a year of purchase to look at a slack brake cable and realized that once they got your $, that was all that's important. The owner(?) looked at it and said it was "normal" for the cable to look like that because of the type of brake on my bike. So I should've bought a more expensive bike. He became aggressively defensive and declared himself to be the best mechanic in Vancouver and what he was saying was true. He showed me his bike to validate his status. You can get the same bikes they sell at other shops at the same msrp. Chances are, you'll get better service too. read more

Really happy to have this shop in my neighbourhood. I've been going there for annual maintenance on my daily commuter road bike for almost five years now, and they are honest, fast and reliable. read more

From commuters to Mountain bikes to 70s steel road bikes, these people know their stuff! Their shop has done amazing things to my often neglected bikes, and at fair prices! They always have economical, environmental choices. Stephen carries a nice line-up of bikes (city and road, not mountain) and accessories. read more

Very helpful bunch which gave lots of information even though no purchases were made. Worth taking a look.

I do think Steven(the owner) is honest, and runs a legitimate business. He is very strong minded and confident, and I thought would be very talented. Long story short I brought my wheel set in and had him build a custom bike for me. I was a little unsure of the frame he chose(my fault) But figured he would build a nice bike around it. When it was finished I was disappointed. This didn't seem like a custom bike done with care. It was just all of the spec brodie parts with a different set of handlebars with crappy grips. I went back to talk to him, and one of his responses was "I've made some bunk purchases before, sometimes you just have to suck it up". I'm a custom furniture builder, and never in my wildest dreams would I ever say that to a customer. BUNK!! Super unhappy $700 on a spec low shelf bike w/o the wheels! Go to dream Cycles they are way way nicer, or build your own bike. If you just want to buy a bike from his store then anybody can sell that, go right ahead. read more