Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.

Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Better prices than several other bike rental shops on the same road…read more Regular geared bikes were $9/hour, every extra 30 minutes the half price gets added. Can return it anytime before their closing hours. Free helmets, bike locks, and baskets if needed. Staff are friendly and let you try different bikes to find the right fit. Bikes are well maintained, comfortable, and ride smoothly. We've rented from them multiple times and keep coming back. If you're renting a bike in the area, I'd recommend these guys over the shops right at the entrance--better prices and great service!

Bike shop near Stanley Park that has not only bikes and e-bikes but also includes helmets, locks,…read moreand cargo baskets if you want at no additional charge. Hope got a regular cruiser and I got one of their e-bikes to try out. Both bikes seemed practically new and rode well. I'd never ridden an e-bike before, but I enjoyed the J725 bike I was on. I think it had a 48v battery with a 500w motor and a cadence sensor. It's also really heavy but I only noticed that when I tried to pick it up. The e-bike was fun but totally unnecessary for Stanley Park- there was one steep but really short hill and a longer (but not really long) incline. I probably had the pedaling assist on for less than 15 minutes total during our three hour ride (most of which was spent stopped at various scenic stops, not riding), and perhaps 5 minutes of that was where it was really useful. It's a great way to try out the e-bike experience though, at least for one with that kind of sensor. Service at checkin and checkout was quick and helpful. The person showing me the e-bike seemed new though, he did a good job of showing me the e-bike features but didn't know whether it had a cadence or torque sensor. He also forgot to show me how to work the shifters, which turned out to be the trickiest part of the bike, I had to ask after I went up and down the alley next to the shop and couldn't figure it out. Cost seemed pretty reasonable once you factor in the included helmet and other accessories.

My children (at my direction - I sent them with my cc to pay) went to the More bikes repair shop in…read moreUBC for a very simple repair. The man working there told them that they couldn't get service without an adult. Fine. One of them biked home to tell me to come (we're only a couple minutes away) so the bike could get serviced but the man working there had left the store for an HOUR. He knew my one kid was waiting outside the shop with the broken bike, waiting for me to come. No communication, no care at all. I've worked in customer service and sales and I would NEVER have operated like this. I'll never go back.

Brought my bike in on Monday, got it back today Friday. I am a 78year old women. They could of…read morehave said anything and I would not have known the difference. They updated the system, ran diagnostic and studied error log, what ever all this means but the bike runs great now. I have no problem with the cost. It was fair and less than I had expected. This bike will be in for the full treatment at the end of the season. Louise

I came looking for a particular brand of bike that only Reckless carried in BC. I spoke with Lars…read morewho was very helpful, and completely upfront about prices, and the challenges they had in importing the bikes (brokerage fees, duties etc ...) He told me about the models they currently have in stock, complete with sizes and corresponding prices that I could take home and think about. While I am not sure if I am willing to swallow the $250 markup over MSRP by buying one of the bikes they have in stock (instead of just going down to the US myself, and also getting the particular model I really want), I do know for sure that if I do, I will get top notch service and care from Lars and the people at Reckless.

In two days, I had browsed six bike shops along Broadway and West 4th. And I would say it was not…read moreso easy to find the perfect bike and I was overwhelmed to face lots of selection. Anyway, I noticed at some places, even I greeted when I entered the shop, no responce. I was wondering if I was looked down. So even they had nice bike, I lost interest to spend money for them. At sixth shop, here, Reckless bike, they had welcoming attitude to me and I was glad to be treated as a customer finally. After some conversation, they offered test ride and I decided what I want at second test. I have checked the price from bike maker's website in advance and this store's bike pricing seemed normal. As it's small shop, some bikes are hanging from ceiling. I hope you can find what you want.

The service was fast and the vibe were great. The bikes were awesome and in great shape! The…read morepricing was very affordable, great value!

I usually go to Spokes when I'm at Stanley but this time I wanted to try e-scooters instead of…read morebikes so we went to Freedom bikes because they had the cheapest rates and their scooters seemed pretty sturdy. It was $12/hr for their e-scooter which was pretty reasonable and the scooters were sooo good! They had good stability and the service was pretty good.

Always generous and quality service for bike repairs and…read moremaintenance advice. They have always been honest about what needs to be done, and have never offered unnecessary repairs. Thank you!

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

Super helpful and friendly staff. Did good adjustments on bike and helmet. You can get locks and…read morebaskets. Assorted types of bikes: e-bikes, cruisers, city, tandem, etc. They also sell lots of biking gear. Nice people.

I'd like to start by reccomending 3 WAY BETTER BIKE RENTAL AND REPAIR SHOPS that actually value…read moreyour money!!!: City cycle and tours -638 hornby street Stanley bike rentals - 786 Denman Ride and glide bike rentals - 1351 burrard street I've been to many bike shops, but English Bay Bike Rentals was the worst. I paid $100 to install a back brake and switch my front brake lever. They botched the lever part. When I asked them to fix it, they wanted another $25. Mario, the owner, stormed out yelling. His attitude screamed little-man syndrome. Aggressive, condescending, and unprofessional. I paid to escape the chaos. If you value respect and competence, avoid this place at all costs. I wish I could have had a good experience as the Taller gentleman truly showed real professionalism and courtesy which would have saved everything. Poor management

What a fantastic bike shop!…read more I live in East Van but it is worth it to come across the city for the wonderful service. I have had stellar customer service each time I am in! They are super patient and take the time to explain my options without being pushing or providing the attitude found and some bike stores in town. I recommend this store to anyone looking for a good selection of bikes, gear and accessories.

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

We were visiting Vancouver Island from California and honestly didn't expect to find a full-service…read morebike shop of this caliber in Nanaimo. Coal City Cycles absolutely exceeded our expectations. Our trip could have been derailed when my son's wheel was damaged during a ride. Robin and his crew rebuilt the wheel and had it ready the very next morning. The workmanship was excellent, and the wheel has been flawless ever since. While we were there, they also fitted my son with a new saddle, and he says it's the most comfortable saddle he's ever ridden. They didn't stop there--they helped another friend with a broken wheel, diagnosed an intermittent electrical contact issue on another friend's e-bike, and even set us up with rental bikes so everyone in our group could keep riding and enjoy the day. The customer service was exceptional from start to finish. Robin and his team are knowledgeable, professional, and genuinely care about keeping people on the trails. They went above and beyond to save our riding trip, and we couldn't be more grateful. If you're riding on Vancouver Island, I can't recommend Coal City Cycles highly enough. This is exactly the kind of local bike shop every riding community hopes to have. Five stars all the way!

This is our go to place for bikes, service and accessories. we have been going for years and have…read moreall our bikes from them (some hybrid and some mountain). I cannot recommend them enough! today was icing on the cake when we walked in with my daughters flat tire (she is 11) and she asked them to teach her. I wish I caught the guy's name - he has helped me before and is always so nice. He patiently taught her and she walked out of there with a fixed tire and beaming smile so excited from that experience.

good selection of bikes and accessories…read more friendly staff and they take pride in their craft. I bring my bicycle here all the time.

Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .